Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi GuysI switched on my Windows 10 from the Desktop-Version to the Browser-Version. It works, but now I get/see every time a Mini-Player in the left upper corner for about 5 seconds when I press Pause/Play or e.g. if I change the volume. How can I de...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
I had no issues with the desktop app for years, then suddenly about a month or so ago the issue started. When I launch Spotify, it lags the entire computer for several seconds, and the same thing can happen when tabbing back into the app after a whil...
Casual Listener
I had no issues with the desktop app for years, then suddenly about a month or so ago the issue started. When I launch Spotify, it lags the entire computer for several seconds, and the same thing c...
SirJohan
Regular
27564 Views
63 replies
13 likes
PlanPremiumCountrySwedenDeviceWindows 10 PCOperating SystemWindows 10 Home 64-bit, latest update (2004) My Question or IssueHi, Lately, in the Windows desktop client, I have had massive issues with the performance after using the search Filter within...
Regular
...ges adding new tracks to this playlist, every click in the menus (right-click menu) is laggy, and even the playback of my songs becomes slower. I can usually skip within a song without any delay w...
KAndras
Casual Listener
5151 Views
19 replies
8 likes
PlanPremiumCountryDenmarkDeviceDesktopOperating SystemWindows 10 My Question or IssueI'm having an issue with playing podcasts that took me back to the early 2000's - buffering... About every 30-60 seconds the audio will stop, buffer for 5-10 seconds...
Casual Listener
Plan Premium Country Denmark Device Desktop Operating System Windows 10 My Question or Issue I'm having an issue with playing podcasts that took me back to the early 2000's - bufferi...
newsontrends24
Newbie
22566 Views
47 replies
19 likes
PlanFreeCountryBrazilE-mail**bleep**Operating SystemWindows 10 My Question or IssueFor some reason a week ago or so whenever i put my songs on repeat when they get to the 8 to 10 seconds mark it starts lagging, and continues so for more 5 to 10 secon...
Music Fan
...o 10 seconds mark it starts lagging, and continues so for more 5 to 10 seconds, and then it comes back to the point it started lagging (8 to 10 seconds) and plays normally. I have reinstalled 4 t...
Jeremy
Spotify Legend
6828 Views
24 replies
4 likes
PlanPremiumCountryMexicoDevice(Windwos PC)Operating SystemEdition Windows 10 ProVersion 20H2OS build 19042.985 My Question or IssueSpotify Version: 1.1.60.672.g6ad9c215-a same issue for the past 4/5 months or so, being paying this thing to not use it...
Regular
....g6ad9c215-a same issue for the past 4/5 months or so, being paying this thing to not use it at all cause i cant, it is laggy as **bleep** enabling shuffle takes forever sometimes it is at max v...
Eni
Moderator
688 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAsus G15Operating SystemWindows 10 My Question or IssueI got home from school and I wanted to listen to music only to discover that the Spotify application was lagging beyond all belief. I had used the application...
Newbie
...potify application was lagging beyond all belief. I had used the application all day and yesterday with absolutely no issues. I tried troubleshooting, I uninstalled and reinstalled multiple times, I t...
Ver
Spotify Legend
547 Views
1 replies
1 likes
PlanPremiumCountryUnited Arab EmiratesDeviceDell Laptop (also an S10)Operating SystemWindows 10 My Question or IssueWhen I play a song/change the spotify volume half of the time it takes quite some time to respond to my actions (upwards oh 20 seconds...
Regular
Plan Premium Country United Arab Emirates Device Dell Laptop (also an S10) Operating System Windows 10 My Question or Issue When I play a song/change the spotify volume half of the t...
t_areg
Newbie
5345 Views
13 replies
1 likes
PlanPremiumCountryUSADeviceI have an intel i7-6700k, 16gb of ram, and gtx 1080tiOperating SystemWindows 10 The problem I am having is that I will be listening to Spotify and it will suddenly slow down. I won't be able to search anything, add songs to...
Casual Listener
Plan Premium Country USA Device I have an intel i7-6700k, 16gb of ram, and gtx 1080ti Operating System Windows 10 The problem I am having is that I will be listening to Spotif...
radbrad1227
Casual Listener
1119 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDevice Operating SystemWindows 10 My Question or Issuelatest spotify update causing an annoying problem, when I clicked play, it will not respond instantly but took 15-20 seconds, sliding volume as well, changing music even...
Regular
...espond instantly but took 15-20 seconds, sliding volume as well, changing music even worst, yes I deleted local data will solved the problem but when I reload spotify it will started again those super lag...
bramvera
Regular
1354 Views
2 replies
2 likes
PlanFamily PremiumCountryCanadaDevicePCOperating SystemWindows 7 Pro My Question or IssueSince the start of the week, everytime I go on the app to play music from a playlist or something that I searched, the player get really laggy. I click "Pause", ...
Casual Listener
...laylist or something that I searched, the player get really laggy. I click "Pause", it pauses 5-60+ seconds later. Same thing with skipping, or going back. Plus, when the app finally do what I ask, the p...
Magnum_01_
Casual Listener
1110 Views
2 replies
0 likes
PlanPremiumCountryThe netherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueSince the last update spotify is sooo slow and it just keeps lagging! For example if i search for a song it stays black and if i click on a song it's stuck a...
Visitor
Plan Premium Country The netherlands Device Desktop Operating System Windows 10 My Question or Issue Since the last update spotify is sooo slow and it just keeps lagging! For e...
Sebasty
Community Legend
3664 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceDell Inspiron 5379Operating SystemWindows 10 My Question or IssueSpotify takes a minute or two to respond to 'pause' or 'change volume' actions. Similar or longer response time to loading playlists.
Newbie
Plan Premium Country Germany Device Dell Inspiron 5379 Operating System Windows 10 My Question or Issue Spotify takes a minute or two to respond to 'pause' or 'change volume' actions...
597 Views
0 replies
0 likes
DevicePCOperating SystemWin 10My Question or IssueSo my spotify started being sluggish and unresponsive yesterday. Its as if there's an added delay on all the actions that I try to make and it just gets worse the more actions I do. I have tried reins...
Newbie
Device PC Operating System Win 10 My Question or Issue So my spotify started being sluggish and unresponsive yesterday. Its as if there's an added delay on all the actions that I try to make and...
OneByBoo
Roadie
1926 Views
1 replies
0 likes
Plan Premium Country Australia Device PC (a gaming PC) Operating System Win 10 My Question or Issue This only started very recently, but now when I click on Spotify, making it the active window on my desktop, my computer lags heavily.It is like my re...
Casual Listener
...aking it the active window on my desktop, my computer lags heavily. It is like my refresh rate is cut in half, my mouse stutters, and there are even weird artifacts on my screen (probably not the r...
TitusPolitus
Casual Listener
44629 Views
2 replies
5 likes
