Help Wizard

Step 1


Desktop app not working correctly

Desktop app not working correctly


Family Premium





Operating System

Windows 7 Pro


My Question or Issue

Since the start of the week, everytime I go on the app to play music from a playlist or something that I searched, the player get really laggy. I click "Pause", it pauses 5-60+ seconds later. Same thing with skipping, or going back.
Plus, when the app finally do what I ask, the player(The bar where the song playing is showed) is just completely wrong. I can't even explain what is happening.

2 Replies

Hey @Magnum_01_, thanks for reaching out to the Community!


Could you try logging out > restart device > log back in? If that doesn't help, let's try a clean reinstall of the app.


Let me know how this goes 🙂

Billy-JSpotify Star
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Already tried logging out, reinstalling the app, restarting my pc. Nothing is working. Went to do some research on the forum, tried disabling hardware acceleration but didn't change anything neither.

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