Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46090 Views
  • 77 replies
  • 26 likes
  • 46090 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72732 Views
  • 268 replies
  • 21 likes
  • 72732 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5104 Views
  • 1 replies
  • 6 likes
  • 5104 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145167 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145167 Views
  • 0 replies
  • 26 likes

Solved!! Friend feed disappears on pc. Says "See what friends are playing. Find friends."

PlanPremium.CountryCanadaDeviceDell intel, core i7,Operating System Windows 10. My Question or IssueHow can I resolve this repeated friend feed loss long term? I've uninstalled & reinstalled. Restarted pc. Cleared dns cache. My spotify settings are c...

  • Casual Listener
  • Plan Premium. Country Canada Device Dell intel, core i7, Operating System  Windows 10.   My Question or Issue How can I resolve this repeated friend feed loss long term? I've unin...
  • jensrspot12
  • Casual Listener
  • 952 Views
  • 2 replies
  • 0 likes
  • Friend feed fails.
  • 952 Views
  • 2 replies
  • 0 likes

Spotify keeps automatically changing over to Playlists I've never listened to with (explicit lyrics)

PlanPremiumCountryUSDeviceSamsung Note 8Operating SystemAndroidMy Question or IssueListening to my Playlists when it automatically and constantly changes over to gangster rap with explicit lyrics (that I've never listened or subscribed to). We have k...

  • Casual Listener
  • Plan Premium Country US Device Samsung Note 8 Operating System Android My Question or Issue Listening to my Playlists when it automatically and constantly changes over to gangster rap with e...
  • y8uexldx_-pf
  • Casual Listener
  • 359 Views
  • 4 replies
  • 1 likes
  • 359 Views
  • 4 replies
  • 1 likes

Playlist randomly adding songs (LOTS of songs)

I have a playlist i've been working on for 2 years. It has a lot of songs, about 7000. About once a month I copy the songs into a LIST RANDOMIZER online and paste the songs back into a new playlist. No problems for nearly 3 years. (Also, I do this so...

  • Newbie
  • I have a playlist i've been working on for 2 years.  It has a lot of songs, about 7000.  About once a month I copy the songs into a LIST RANDOMIZER online and paste the songs back into a ne...
  • Ethan_Moore004
  • Composer
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

ALBUMS GREYED OUT FOR ME BUT NOT FOR OTHERS

See for example 98.12.98 Otokotachi No Wakare, the album is absent from search results, when songs are featured in playlists they are greyed out and skipped. meanwhile, my friend with an account in the same country as me can find and play that album ...

  • Casual Listener
  • See for example 98.12.98 Otokotachi No Wakare, the album is absent from search results,  when songs are featured in playlists they are greyed out and skipped.  meanwhile, my friend with an...
  • Sebasty
  • Community Legend
  • 313 Views
  • 4 replies
  • 0 likes
  • 313 Views
  • 4 replies
  • 0 likes

Album cover not showing on Discord from local file

http://prntscr.com/niqkvu How can I make it show on Discord? It's bothering me more than it should lol.

  • Casual Listener
  • http://prntscr.com/niqkvu   How can I make it show on Discord? It's bothering me more than it should lol.
  • ElainaD
  • Composer
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

keeps skipping to next track

PlanPremiumCountryUKDeviceDell T1700Operating Systemwindows 10 pro now new software installed My Question or IssueIt has been working fine until today click any song and it just skips to the next song every second. i have tried uninstall, clear cache...

  • Newbie
  • Plan Premium Country UK Device Dell T1700 Operating System windows 10 pro now new software installed     My Question or Issue It has been working fine until today click any song ...
  • LordoftheSith
  • Composer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Gif/video album covers on pc

PlanPremiumCountrySwedenDeviceDesktop PCOperating SystemWindows 10 My QuestionSo on android some albums have a gif/video showing on the background. I think it is really cool but I cant really use it on my phone since i'm on the go.I do often have spo...

  • Casual Listener
  • Plan Premium Country Sweden Device Desktop PC Operating System Windows 10   My Question So on android some albums have a gif/video showing on the background. I think it is really cool ...
  • songassistant
  • Composer
  • 6994 Views
  • 1 replies
  • 5 likes
  • 6994 Views
  • 1 replies
  • 5 likes

Spotify playing on work PC while I'm listening in my car.

I have spotify on my phone and 2 PCs including one at work.I listen to music on spotify with headphones while I work. Then l get in to my vehicle and listen in the car via Bluetooth driving home. To my surprise recently a coworker let me know that so...

  • Regular
  • I have spotify on my phone and 2 PCs including one at work. I listen to music on spotify with headphones while I work. Then l get in to my vehicle and listen in the car via Bluetooth driving home. ...
  • Marti_Lover
  • Casual Listener
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

What happened to The Police?

What happened to all their albums? They just disappeared!:confused: And yes, I have already read this:"The availability of music on Spotify is up to the artists and their music label. If the music is gone, the artist or their music label has likely d...

  • Regular
  • What happened to all their albums? They just disappeared!:confused: And yes, I have already read this: "The availability of music on Spotify is up to the artists and their music label. If the music ...
  • Privarn
  • Casual Listener
  • 1114 Views
  • 7 replies
  • 1 likes
  • 1114 Views
  • 7 replies
  • 1 likes

Spotify injects an old, removed playlist into every current playlist, album, and daily mix.

PlanFree/PremiumCountryNetherlands Device(Desktop, laptop, mobile phones)Operating System(Windows 10, Android) My Question or IssueShort:I created a long playlist. Since that moment Spotift injects that playlist into EVERY playlist, album, and daily ...

  • Newbie
  • Plan Free/Premium Country Netherlands   Device (Desktop, laptop, mobile phones) Operating System (Windows 10, Android)   My Question or Issue Short: I created a long playlist. S...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 Desktop version "Can't play this right now" after 1 second

PlanPremiumCountrySwedenDeviceHP ZBookOperating SystemWindows 10 My Question or IssueI can't get Spotify Desktop to play any songs. On the same machine, the web player will work just fine. I have: Checked, there are no weird HOSTS entriesI've logged ...

  • Casual Listener
  • Plan Premium Country Sweden Device HP ZBook Operating System Windows 10   My Question or Issue I can't get Spotify Desktop to play any songs.   On the same machine, the web p...
  • Ihate_reCAPTCHA
  • Casual Listener
  • 8050 Views
  • 6 replies
  • 0 likes
  • 8050 Views
  • 6 replies
  • 0 likes

Sorting the word "the"

PlanPremiumCountry DeviceDell DesktopOperating SystemWindows 10 My Question or IssueFor the last day or two, when I sort one of my playlists, Songs and Band names that begin with the word "the" are now being sorted as if they begin with the letter "T...

  • Casual Listener
  • Plan Premium Country   Device Dell Desktop Operating System Windows 10   My Question or Issue For the last day or two, when I sort one of my playlists, Songs and Band names that b...
  • mudshark56
  • Casual Listener
  • 640 Views
  • 2 replies
  • 3 likes
  • 640 Views
  • 2 replies
  • 3 likes

Block artist button disappeared from Daily Mix

PlanPremiumCountryEstoniaDeviceLenovo T450Operating SystemWindows 10 My Question or IssueSince this week, the button to block an artist or song from the Daily Mix has disappeared. I use it heavily and need it back. Also been having problems with the ...

  • Newbie
  • Plan Premium Country Estonia Device Lenovo T450 Operating System Windows 10   My Question or Issue Since this week, the button to block an artist or song from the Daily Mix has disappe...
  • Sebasty
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Unable to play any songs through Spotify App

Hello, I am having issues playing any song on my desktop. I am able to play music through the desktop app, my phone, and my home computer. I get an error stating Spotify is unable to play the current selection. I have tried all of the resolutions ive...

  • Casual Listener
  • Hello, I am having issues playing any song on my desktop. I am able to play music through the desktop app, my phone, and my home computer. I get an error stating Spotify is unable to play the current...
  • BHammond203
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Trouble using app on multiple wifi networks

PlanPremiumCountryUSADeviceDell LaptopOperating SystemWindows 7 My Question or IssueHi, I'm having trouble using the app on multiple wifi networks. If I arrive at our shop with Spotify already installed on my computer not only does the app not work, ...

  • Casual Listener
  •   Plan Premium Country USA Device Dell Laptop Operating System Windows 7    My Question or Issue Hi, I'm having trouble using the app on multiple wifi networks. If I arrive ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Songs and Playlists Showing Up In My Mix and Changing My Songs

PlanPremiumCountryCanada DeviceWindowsOperating SystemWindows 10 The last week or so I've been noticing there are playlists popping up in my recently listened to section and it's stuff I've never even listened to. All the songs have these weird icons...

icon.png
  • Regular
  • Plan Premium Country Canada   Device Windows Operating System Windows 10   The last week or so I've been noticing there are playlists popping up in my recently listened to secti...
  • 8fk9z-g02j_gv
  • Newbie
  • 683 Views
  • 4 replies
  • 0 likes
  • 683 Views
  • 4 replies
  • 0 likes

FIX YOUR **bleep**ING APP

Have been on a premium family subscription for a while now and your windows/desktop app (and android) is absolutely **bleep**ing terrible. I know your customer support team is ignorant and just doing what they're trained to do, but their troubleshoot...

  • Newbie
  • Have been on a premium family subscription for a while now and your windows/desktop app (and android) is absolutely **bleep**ing terrible. I know your customer support team is ignorant and just doing...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify no longer working on desktop

Windows 7 desktop. Go away for a few weeks and come back to a nonfuntioning spotify. Software doesnt even boot up, just seems to start then give up. Tried to uninstall from Control panel/programs and that didnt work. Its like Spotify (apart from the ...

  • Casual Listener
  •  Windows 7 desktop.   Go away for a few weeks and come back to a nonfuntioning spotify.  Software doesnt even boot up, just seems to start then give up.  Tried to uninstall from...
  • clankyt
  • Casual Listener
  • 358 Views
  • 3 replies
  • 3 likes
  • 358 Views
  • 3 replies
  • 3 likes

Solved!! Uninstall Spotify

Hi, I have a free version of spotify on my laptop, but after few bug (titles unavailable or stopping at 5-6s) I tried to uninstall it and then install again. I'm on W10 and I first downloaded it with the windows store (what an error). I'm dealing wit...

  • Casual Listener
  • Hi,   I have a free version of spotify on my laptop, but after few bug (titles unavailable or stopping at 5-6s) I tried to uninstall it and then install again. I'm on W10 and I first downloade...
  • Loxer
  • Community Legend
  • 798 Views
  • 3 replies
  • 0 likes
  • 798 Views
  • 3 replies
  • 0 likes

Why does Spotify play music but nothing is heard?

PlanFreeCountryItalyDeviceDekstopOperating SystemWindows 10 My Question or IssueWhen I want to play any song it starts but I don't hear anything.I have uninstalled and installed Spotify again but nothing has changed. I also checked the settings but i...

  • Newbie
  • Plan Free Country Italy Device Dekstop Operating System Windows 10   My Question or Issue When I want to play any song it starts but I don't hear anything. I have uninstalled and inst...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes