Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1431 Views

0 replies

2 likes

  • 1431 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144711 Views

83 replies

27 likes

  • 144711 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129475 Views

294 replies

22 likes

  • 129475 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10904 Views

1 replies

6 likes

  • 10904 Views
  • 1 replies
  • 6 likes

Spotify wont play songs except the songs already in my playlists

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueHi, recently there has occured a problem on my mum´s premium account. She cant play songs that are not in her playlists or favourites. This problem is only on PC, her sp...

Casual Listener

Plan Premium Country Slovakia Device PC Operating System Windows 10   My Question or Issue Hi, recently there has occured a problem on my mum´s premium account. She cant play songs tha...

gzujop

Casual Listener

1095 Views

2 replies

1 likes

Cant play music
cant play songs
Windows
  • 1095 Views
  • 2 replies
  • 1 likes

Problems when spotify automatically updates

PlanPremiumCountrySpain DeviceLaptop Operating SystemMicrosoft Windows 10 Enterprise (10.0.14393 Build 14393) My Question or IssueI had problems when installing Spotify on the computer, I did the workarround of installing with windows in safe mode an...

Newbie

Plan Premium Country Spain  Device Laptop  Operating System Microsoft Windows 10 Enterprise (10.0.14393 Build 14393)   My Question or Issue I had problems when installing Spo...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 Desktop version "Can't play this right now" after 1 second

PlanPremiumCountrySwedenDeviceHP ZBookOperating SystemWindows 10 My Question or IssueI can't get Spotify Desktop to play any songs. On the same machine, the web player will work just fine. I have: Checked, there are no weird HOSTS entriesI've logged ...

Casual Listener

Plan Premium Country Sweden Device HP ZBook Operating System Windows 10   My Question or Issue I can't get Spotify Desktop to play any songs.   On the same machine, the web p...

Ihate_reCAPTCHA

Casual Listener

8178 Views

6 replies

0 likes

  • 8178 Views
  • 6 replies
  • 0 likes

No se reporduce ninguna cancion Premium

PlanPremiumPaísMexicoDispositivoPCSistema operativoWindows 10 Mi pregunta o problemaCuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de reproduccion, busqueda, link, etc.) me manda un mensaje diciendo: "no es posi...

Newbie

Plan Premium País Mexico Dispositivo PC Sistema operativo Windows 10   Mi pregunta o problema Cuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de r...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Songs randomly pause

PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 Pro My Question or IssueWhile listening to music on spotify on my computer, all my songs randomly pause after around 6 seconds. This does not happen when I listen to it on my phone. I have...

Newbie

Plan Premium Country USA Device Computer Operating System Windows 10 Pro   My Question or Issue While listening to music on spotify on my computer, all my songs randomly pause after ar...

leviE

Composer

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Scroll bars visible in announcement section

PlanPremiumCountryRomania DeviceLenovo Y700-15iskOperating SystemWindows 10 My Question or IssueAnnouncements section has vertical and horizontal scroll bars.http://prntscr.com/ndhyivThe problem is present even if I fully maximized the window.I tried...

Casual Listener

Plan Premium Country Romania   Device Lenovo Y700-15isk Operating System Windows 10   My Question or Issue Announcements section has vertical and horizontal scroll bars. http://...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Can't add a specific local file to my phone

I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.

Newbie

I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.  

473 Views

0 replies

0 likes

local file
phone
  • 473 Views
  • 0 replies
  • 0 likes

Solved!! Media keys being taken over by chrome tabs

so this problem came up yesterday. I believe this was also the same day I updated chrome. Before yesterday i could use the media keys on my corsair k70 to pause and play songs no matter what i was doing. Now whenever have a tab (like youtube or twitc...

Casual Listener

so this problem came up yesterday. I believe this was also the same day I updated chrome. Before yesterday i could use the media keys on my corsair k70 to pause and play songs no matter what i w...

elishalai5

Newbie

12363 Views

10 replies

2 likes

  • 12363 Views
  • 10 replies
  • 2 likes

"Can't play current song" error for all songs on only my account on this PC

PlanFreeCountryUSA DeviceWin 10 PCSpotify: 1.1.4.197.g92d52c4f (Windows Store version) My Question or IssueEvery song loads then stops after 5-7 seconds with the "can't play current song" error. I have switched to a different account (#2) on this PC ...

Casual Listener

Plan Free Country USA   Device Win 10 PC Spotify: 1.1.4.197.g92d52c4f (Windows Store version)   My Question or Issue Every song loads then stops after 5-7 seconds with the "can't ...

matthewelissa

Casual Listener

983 Views

2 replies

2 likes

  • 983 Views
  • 2 replies
  • 2 likes

App Won't Open

PlanPremium Operating System(Windows 7) My Question or IssueHello, recently I closed everything off of my computer, as to allow an update. Everything opened back uo normally except for Spotify. At first I got a notification that the launcher was unab...

Casual Listener

Plan Premium   Operating System (Windows 7)   My Question or Issue Hello, recently I closed everything off of my computer, as to allow an update. Everything opened back uo normally e...

q3_g8-t83hgmo

Newbie

5293 Views

10 replies

0 likes

  • 5293 Views
  • 10 replies
  • 0 likes

Friend Activity - not showing friend

PlanPremiumCountryAustraliaDevicePC Operating SystemWindows 10 My Question or Issue Hi guys, I joined yesterday, version 1.1.4.197.g92d52c4f; and am having trouble with the Friend Activity. I have friend who is also a premium user, same version as I;...

Newbie

Plan Premium Country Australia Device PC  Operating System Windows 10   My Question or Issue   Hi guys, I joined yesterday,  version 1.1.4.197.g92d52c4f; and am having ...

leviE

Composer

599 Views

1 replies

1 likes

  • 599 Views
  • 1 replies
  • 1 likes

Latest version of Spotify will not load

PlanPremiumCountryNew ZealandDevicePC Operating SystemWindows 7 My Question or IssueSpotify has been running fine until the last update. Which installs automatically - now Spotify refuses to load. Clicking Spotify does literally nothing. It doesn't e...

Newbie

Plan Premium Country New Zealand Device PC  Operating System Windows 7   My Question or Issue Spotify has been running fine until the last update. Which installs automatically - n...

leviE

Composer

619 Views

3 replies

0 likes

  • 619 Views
  • 3 replies
  • 0 likes

Solved!! Can't see my friends acitivty and can't add friends from facebook

CountrySpainOperating SystemWindows 10 My Question or IssueHi, this has been going on for a few weeks or even months. I don't know why it just stopped working suddenly. My friend's feed doesn't appear, as if I didn't have any friends. But I do follow...

Casual Listener

Country Spain Operating System Windows 10   My Question or Issue Hi, this has been going on for a few weeks or even months. I don't know why it just stopped working suddenly. My friend's f...

PlumaLigera

Casual Listener

1219 Views

2 replies

0 likes

  • 1219 Views
  • 2 replies
  • 0 likes

Web Player "Server not found"

PlanFreeCountrycanadaDeviceLaptopOperating SystemWindows 10 My Question or IssueI get the error "Server not found" on the webiste and its been days and also i've tried in other browsers it still doesnt work. I've tried to open the website using googl...

Visitor

  Plan Free Country canada Device Laptop Operating System Windows 10   My Question or Issue I get the error "Server not found" on the webiste  and its been days and also i'v...

Keanu_C

Community Legend

618 Views

5 replies

0 likes

  • 618 Views
  • 5 replies
  • 0 likes

Solved!! song not loading

PlanFreeCountrycanadaOperating SystemWindows 10 My Question or Issue there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of white and the song would never load and most of the song in my daily mix are li...

Visitor

Plan Free Country canada Operating System Windows 10   My Question or Issue  there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of wh...

Bittencourt

Spotify Star

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Pause Media Key pauses Youtube instead of Spotfy

I have owned my Dell XPS 15 for 2 years. Today when I turn my laptop on and launch spotfy whilst watching a youtube video, my pause media key starts pausing youtube instead of spotfy (I have never been able to pause youtube before with media keys so ...

Newbie

I have owned my Dell XPS 15 for 2 years. Today when I turn my laptop on and launch spotfy whilst watching a youtube video, my pause media key starts pausing youtube instead of spotfy (I have never be...

norsewulf

Casual Listener

34118 Views

27 replies

25 likes

  • 34118 Views
  • 27 replies
  • 25 likes

Player skips songs after 1 second. Podcasts only thing to play.

PlanPremiumCountryUSOperating SystemWindows 10My Question or IssueWeb player works, other PC works, phone works. I have done ALL of the following:- uninstalled using windows, then reinstalled- uninstalled using Revo and deleted all leftover files, re...

Visitor

Plan Premium Country US Operating System Windows 10 My Question or Issue Web player works, other PC works, phone works. I have done ALL of the following: - uninstalled using windows, then rei...

diabhoil

Newbie

873 Views

1 replies

2 likes

  • 873 Views
  • 1 replies
  • 2 likes

Superuser Contribution Autoplay is missing 2019

PlanPremiumCountryJordanDeviceDesktopOperating SystemWindows 10My Question or IssueAutoplay option is missing, reinstalled several times and it's still not there

Casual Listener

Plan Premium Country Jordan Device Desktop Operating System Windows 10 My Question or Issue Autoplay option is missing, reinstalled several times and it's still not there  

LainP

Casual Listener

641 Views

7 replies

0 likes

  • 641 Views
  • 7 replies
  • 0 likes

Unable to reinstall spotify

PlanFree/PremiumCountryCanadaDeviceHP Elitebook 840 G1Operating SystemWindows 10 My Question or IssueI am trying to remove the spotify files manually from appdata to re install but it gives me a "File is already in use " error. I have made sure there...

Newbie

  Plan Free/Premium Country Canada Device HP Elitebook 840 G1 Operating System Windows 10   My Question or Issue I am trying to remove the spotify files manually from appdata to ...

leviE

Composer

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Cannot play Offline songs on Laptop

PlanPremiumCountrySwedenDevice(Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo)Operating System(Windows 7, 64-bit system) My Question or IssueMy Lenovo laptop cannot play offline songs. I have re-installed and re-downloaded all the songs (less tha...

Newbie

Plan Premium Country Sweden Device (Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo) Operating System (Windows 7, 64-bit system)   My Question or Issue My Lenovo laptop cannot play ...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes