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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134273 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134273 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! NOT LOADING SOMEONE HELP PLEASE

PlanFreeCountryUSA DeviceChromebookOperating SystemChromebook My Question or Issue My WiFi is strong and it always works, but whenever I search up songs, it takes forever to load and takes forever to play a playlist, even my playlist and it is annoyi...

  • Casual Listener
  • Plan Free Country USA  Device Chromebook Operating System Chromebook  My Question or Issue  My WiFi is strong and it always works, but whenever I search up songs, it takes for...
  • JamesCBridges
  • Gig Goer
  • 581 Views
  • 2 replies
  • 0 likes
  • Other
  • 581 Views
  • 2 replies
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Superuser Contribution Can't play the current song

PlanPremiumCountrySingaporeDeviceWindows desktop (self built)Operating SystemWindows 10 My Question or IssueHi Whenever i click on a song to play on my Spotify, it doesn't play immediately. The time stays at 0:00, and sometimes the album cover of the...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows desktop (self built) Operating System Windows 10   My Question or Issue Hi    Whenever i click on a song to play on my Spotify...
  • mattomus
  • Newbie
  • 1820 Views
  • 25 replies
  • 1 likes
  • 1820 Views
  • 25 replies
  • 1 likes

Can't play the current song right after subscribing to premium

PlanPremiumCountryIsrael DevicePCOperating SystemWindows 7 My Question or Issue Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I approved it through paypal, I couldnt listen to songs anymore. Why?

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System Windows 7  My Question or Issue  Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I appr...
  • Luke
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Volume to low (again)

PlanPremiumCountryNorway DeviceHuawei Matebook X ProOperating SystemWindows 10 My Question or Issue Sound level out of Spotify is to low! At max volume it is not enjoyable. I have maxed out all sound levels... as you can see by my attached picture of...

  • Regular
  • Plan Premium Country Norway  Device Huawei Matebook X Pro Operating System Windows 10   My Question or Issue  Sound level out of Spotify is to low! At max volume it is not en...
  • Luke
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Songs randomly skipping on all platforms.

PlanPremiumCountry USADevicemoto razer (android) and PC app My Question or IssueI've seen similar issues such as this that seem to be device related. But I am having the issue across all platforms. Ill be half way through a song and the song will ski...

  • Casual Listener
  • Plan Premium Country  USA Device moto razer (android) and PC app   My Question or Issue I've seen similar issues such as this that seem to be device related. But I am having the iss...
  • codstar
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
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Moods and Genres not working in Windows client

Another user commented on this and I tried to add a reply to that post but there was no option to do so. For months now, none of the options under Discover (e.g., Top Lists, Genres & Moods) have not been working in my Spotify players for Windows. Thi...

  • Newbie
  • Another user commented on this and I tried to add a reply to that post but there was no option to do so.    For months now, none of the options under Discover (e.g., Top Lists, Genre...
  • 143 Views
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  • 143 Views
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Won't boot up spotify and get an error message for a folder i don't have permissions to

PlanFreeCountry USADevicePersonal Gaming Laptop (msi gl62m 7rdx)Operating SystemWindows 10 ( just updated a few days ago) My Question or Issue So for the last day or two every time i've tried to boot up spotify i get this message: "C:Program Files\Wi...

  • Casual Listener
  • Plan Free Country  USA Device Personal Gaming Laptop (msi gl62m 7rdx) Operating System Windows 10 ( just updated a few days ago)   My Question or Issue  So for the last day o...
  • Sans3012
  • Casual Listener
  • 1296 Views
  • 2 replies
  • 0 likes
  • 1296 Views
  • 2 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it.

PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or Issue "Spotify can't play this right now. If you have the file on your computer you can import it." The issue only began today when I turned my computer on and attempted t...

  • Casual Listener
  • Plan Free Country United States   Device PC Operating System Windows 10   My Question or Issue  "Spotify can't play this right now. If you have the file on your computer you...
  • Twixmonkey
  • Gig Goer
  • 20939 Views
  • 5 replies
  • 1 likes
  • 20939 Views
  • 5 replies
  • 1 likes

PC won't play music videos

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10Spotify Version1.0.92.390.g2ce5ec7d (Windows Store version) My Question or IssueMy PC won't load or play music videos.

  • Newbie
  • Plan Premium Country Australia Device PC Operating System Windows 10 Spotify Version 1.0.92.390.g2ce5ec7d (Windows Store version)     My Question or Issue My PC won't load or p...
  • 284 Views
  • 0 replies
  • 2 likes
  • Windows
  • 284 Views
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My Spotify Will not play songs on desktop

PlanPremiumCountry CanadaDeviceWindows 10 LaptopOperating SystemWindows 10 IssueAfter a while, my spotify will not play any song that i do not have in a playlist or saved to my computer. It only works on my phone, but i like the higher volume on my c...

  • Newbie
  • Plan Premium Country  Canada Device Windows 10 Laptop Operating System Windows 10  Issue After a while, my spotify will not play any song that i do not have in a playlist or saved ...
  • PASSIONHIT
  • Composer
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify pc issue

Plan: PremiumCountry: CanadaDevice: Hp Spectre 13Operating System: Windows 10My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file on yourc omputer you can import it", but it plays perfectly ...

  • Newbie
  • Plan: Premium Country: Canada Device: Hp Spectre 13 Operating System: Windows 10 My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file o...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Won't Play From Whole Playlist

When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some song. When I don't shuffle, I can skip to the next ...

  • Regular
  • When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some ...
  • dmc17
  • Casual Listener
  • 4350 Views
  • 1 replies
  • 1 likes
  • 4350 Views
  • 1 replies
  • 1 likes

Solved!! Playlist time length differing between Windows and Android

PlanPremiumCountryUnited States DeviceDell Inspiron 7559 / Samsung Galaxy S7Operating SystemWindows 10 / Android Oreo (8.0.0) My Question or IssueOn my Windows PC, I have a playlist that shows a total length of 100hrs 53min, but the same playlist sho...

  • Casual Listener
  • Plan Premium Country United States    Device Dell Inspiron 7559 / Samsung Galaxy S7 Operating System Windows 10 / Android Oreo (8.0.0)   My Question or Issue On my Wind...
  • matthew_paul
  • Casual Listener
  • 1036 Views
  • 2 replies
  • 0 likes
  • Android
    Playlist Stats
    Windows
    Windows Android connect
  • 1036 Views
  • 2 replies
  • 0 likes

Can I create a queue where I order playlists instead of songs?

I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select.I'm posting this, because I don't have the same numbers of song per playlist, I want to liste...

  • Casual Listener
  • I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select. I'm posting this, because I don't have t...
  • RockstarFischer
  • Composer
  • 437 Views
  • 3 replies
  • 0 likes
  • Queue of Playlists
  • 437 Views
  • 3 replies
  • 0 likes

Spotify Playlists on SONOS (Desktop) are not mine

PlanPremiumCountry UKDevicePCOperating System(Windows) My Question or IssueSpotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers

  • Newbie
  • Plan Premium Country  UK Device PC Operating System (Windows)  My Question or Issue Spotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers  
  • RockstarFischer
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • Playlists
    SONOS
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Can't open artist pages or any album pages

PlanFreeCountryEnglandDevicePC Operating SystemWindows 10 My Question or IssueI can't open any artists or albums. It just shows the "Something went wrong" error, regardless of if I open it from my libary or the search bar. I've tried reinstalling it,...

  • Casual Listener
  • Plan Free Country England Device PC  Operating System Windows 10   My Question or Issue I can't open any artists or albums. It just shows the "Something went wrong" error, regardl...
  • YeetLord
  • Casual Listener
  • 2624 Views
  • 4 replies
  • 2 likes
  • 2624 Views
  • 4 replies
  • 2 likes

Browse not working

PlanPremiumCountryUSA Device(Windows 10 PC)Operating System(Windows 10) My Question or Issue The Browse tab of the Spotify app is not functioning. Error message: "There was a problem displaying this page."I've tried reinstalling Spotify, but that onl...

  • Newbie
  • Plan Premium Country USA   Device (Windows 10 PC) Operating System (Windows 10)   My Question or Issue  The Browse tab of the Spotify app is not functioning. Error mess...
  • Jasonc126
  • Roadie
  • 6252 Views
  • 15 replies
  • 15 likes
  • 6252 Views
  • 15 replies
  • 15 likes

Spotify Desktop not showing album art

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 7 EnterpriseService Pack 164-bit OS My Question or IssueI can't get the Album Art to show up in Spotify Desktop (PC) no matter what I try. Yes, I've "resized the window" about 23,476 times an...

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 7 Enterprise Service Pack 1 64-bit OS   My Question or Issue I can't get the Album Art to show up in Spotify De...
  • shübes
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountrySweden DevicePC Win 8.1Operating SystemWindows 8.1 My Question or Issue I keep getting the message "Spotify can't play this right now. If you have the file on your computer you can import it." on most artist. Not all but some. Why i...

  • Casual Listener
  • Plan Premium Country Sweden  Device PC Win 8.1 Operating System Windows 8.1   My Question or Issue  I keep getting the message "Spotify can't play this right now. If you have...
  • PlaZooM
  • Casual Listener
  • 627 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 627 Views
  • 3 replies
  • 0 likes

Bug report: Windows Spotify keeps same song

PlanPremium Operating SystemWindows 10 version 1803 Spotify VersionSpotify 1.0.92.390 My Question or IssueThis issue has been confirmed for both the Microsoft Store and the Executable from Spotify's website. When quitting Spotify within the app (Ctrl...

  • Newbie
  • Plan Premium     Operating System Windows 10 version 1803   Spotify Version Spotify 1.0.92.390   My Question or Issue This issue has been confirmed for both the Mi...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
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