Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139133 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139133 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54884 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54884 Views
  • 0 replies
  • 33 likes

Solved!! Spotify wont scrobble downloaded songs to Last.FM anymore and they dont show up as my Discord status

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueAs said in the title, for probably a week now Spotify hasn't been scrobbling downloaded songs to Last.FM and downloaded songs don't show up as my Discord status anymo...

  • Newbie
  • Plan Premium Country Netherlands Device PC Operating System Windows 10   My Question or Issue As said in the title, for probably a week now Spotify hasn't been scrobbling downloaded so...
  • Sebasty
  • Spotify Star
  • 1035 Views
  • 3 replies
  • 1 likes
  • 1035 Views
  • 3 replies
  • 1 likes

Album Artwork?

PlanPremiumCountryUnited States DeviceDell DesktopOperating SystemWindows 10 Intel Core i7 My Question or IssueI recently have been using a desktop for my spotify use as my laptop is currently unusable, however I've noticed I haven't been able to upl...

  • Regular
  • Plan Premium Country United States   Device Dell Desktop Operating System Windows 10 Intel Core i7   My Question or Issue I recently have been using a desktop for my spotify use ...
  • joyfullyabigail
  • Regular
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify adding songs from another playlist to another playlist without me doing anything

The issue is very simple;I have a main playlist that I often listen to. I update it semi-frequently, but in the last couple months, I've noticed a strange error that is kind of frustrating to deal with. Firstly, I'll be listening to a completely diff...

  • Visitor
  • The issue is very simple; I have a main playlist that I often listen to. I update it semi-frequently, but in the last couple months, I've noticed a strange error that is kind of frustrating to deal ...
  • Sebasty
  • Spotify Star
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

No music will play on Spotify

My Question or IssueHi, I have Spotify Premium on a Lenovo laptop. When I started Spotify, the app, this morning and tried to click on a song, immediately came "Spotify can not play this song." I thought it was my internet but it was not and I've tri...

  • Casual Listener
  •    My Question or Issue Hi, I have Spotify Premium on a Lenovo laptop. When I started Spotify, the app, this morning and tried to click on a song, immediately came "Spotify can not play t...
  • Sebasty
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Added to playlists and Spotify for artist ain't showing the playlists

Hello guys,Recently I released my song called "Unbreak" by Tâylör. I've been getting emails that am added to 4 playlists already but the issue is, even after being verified and stuff I log in to Spotify for artists and the playlists segment is empty.

  • Casual Listener
  • Hello guys, Recently I released my song called "Unbreak" by Tâylör. I've been getting emails that am added to 4 playlists already but the issue is, even after being verified and stuff I log in to Sp...
  • OneByBoo
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • ain't showing
    Music
    Playlist
    Spotify
    Unbreak
  • 318 Views
  • 1 replies
  • 0 likes

repeat and shuffle buttons disappeared

PlanPremiumCountryUSA DevicehpOperating SystemWindows My Question or Issue The shuffle and repeat buttons disappeared

  • Casual Listener
  • Plan Premium Country USA  Device hp Operating System Windows   My Question or Issue  The shuffle and repeat buttons disappeared
  • Brunelicia
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

adds to loud

PlanFreeCountry HereDevicePC / MobilePhoneOperating SystemWindows 10/ Fedora / Android 9 My Question or Issue Add are way to loud compared to the music volume this needs to be fixed (no turning down the volume for adds is not a solution)

  • Newbie
  • Plan Free Country  Here Device PC / MobilePhone Operating System Windows 10/ Fedora / Android 9   My Question or Issue  Add are way to loud compared to the music volume this ...
  • Brunelicia
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

List Radio is Infinite but Song Radio is Not?

I just noticed that Rooting a radio station from a List gives infinite songs in that radio station, but rooting a radio station form a single song gives you a finite list. I tried on multiple songs and restarted my device, still one is infinite and t...

  • Roadie
  • I just noticed that Rooting a radio station from a List gives infinite songs in that radio station, but rooting a radio station form a single song gives you a finite list. I tried on multiple songs a...
  • scuzzy1517
  • Casual Listener
  • 1378 Views
  • 2 replies
  • 0 likes
  • Playlist
    Radio
  • 1378 Views
  • 2 replies
  • 0 likes

Spotify just stops playing.

PlanFree/PremiumCountryUnited StatesDeviceGL62M 7RD | MSI LaptopOperating SystemWindows 10My Question or IssueI used to not have this problem but I have no idea what's causing it. Whenever I have Spotify playing and I launch a game that's set to full...

  • Newbie
  • Plan Free/Premium Country United States Device GL62M 7RD | MSI Laptop Operating System Windows 10 My Question or Issue I used to not have this problem but I have no idea what's causing it....
  • 290 Views
  • 0 replies
  • 4 likes
  • 290 Views
  • 0 replies
  • 4 likes

Spotify won't start at all Win 7

PlanPremiumCountry NorwayDevicePCOperating SystemWindows 7 The issue started when i tried updating spotify manual because it always started with the same song which i didn't listen to when i close the application. I had V 1.0.94 (something like that)...

  • Casual Listener
  •   Plan Premium Country  Norway Device PC Operating System Windows 7   The issue started when i tried updating spotify manual because it always started with the same song whic...
  • Sebasty
  • Spotify Star
  • 684 Views
  • 4 replies
  • 1 likes
  • 684 Views
  • 4 replies
  • 1 likes

[Playlist] Artist/albumtitle wrong way around when making playlist

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue When creating a playlist for an album, on PC album name comes first, and then artist name second. On mobile, it's artist first, title second. This makes more sense to me; I wa...

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue  When creating a playlist for an album, on PC album name comes first, and then artist name...
  • 145 Views
  • 0 replies
  • 1 likes
  • 145 Views
  • 0 replies
  • 1 likes

Solved!! Spotify silent and not showing up in Audio Manager

PlanFreeCountry SwedenDeviceDesktop PC with Realtek Hd Audio ManagerOperating System Windows 10 My Question or Issue A few days ago Spotify went silent on my computer. Everything looks fine but no sound. Every other sound source like YouTube or Winam...

  • Casual Listener
  • Plan Free Country  Sweden Device Desktop PC with Realtek Hd Audio Manager Operating System   Windows 10   My Question or Issue  A few days ago Spotify went silent on my...
  • kaithu
  • Casual Listener
  • 622 Views
  • 2 replies
  • 0 likes
  • 622 Views
  • 2 replies
  • 0 likes

Problema com Spotify en Windows 8

PlanPremiumCountry ArgentinaDevicePCOperating SystemWindows 8 My Question or Issue Buenos días, dede hace unos días vengo con un problema con el espotify que tenía instalado en mi PC, me decía que había una actualización pero no la podía instalar, pe...

  • Visitor
  • Plan Premium Country  Argentina Device PC Operating System Windows 8    My Question or Issue  Buenos días, dede hace unos días vengo con un problema con el espotify que ...
  • 544 Views
  • 0 replies
  • 0 likes
  • 544 Views
  • 0 replies
  • 0 likes

Solved!! Can't Search Downloaded Songs on Spotify for Windows (Desktop & UWP App) When Offline Mode Activated

PlanPremiumCountryIndonesiaDeviceLaptop Lenovo CPU AMD E-350, RAM 4 GBOperating SystemWindows 10 64 bit version 1803 build 17134.523 My Question or Issue Is it possible to search downloaded songs in Spotify for Windows (Desktop or UWP App) when Offli...

  • Casual Listener
  • Plan Premium Country Indonesia Device Laptop Lenovo CPU AMD E-350, RAM 4 GB Operating System Windows 10 64 bit version 1803 build 17134.523   My Question or Issue   Is it possibl...
  • m_ariefhidayat
  • Casual Listener
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Spotify could not start (error code: 1305)

PlanFamily Premium Country Indonesia Device(Laptop/computer) Operating System(Windows 10 My Question or IssueHow to fix this error? The dialogue doesn't give any other explanation other than error code: 1305

  • Newbie
  • Plan Family Premium   Country  Indonesia   Device (Laptop/computer)   Operating System (Windows 10   My Question or Issue How to fix this error? The dialogue doe...
  • 388 Views
  • 0 replies
  • 0 likes
  • Error
  • 388 Views
  • 0 replies
  • 0 likes

Spotify not working

PlanFreeCountryRomania DevicePCWindows 10 My Question or Issue It doesn't play any playlist and it says that "Spotify can't play this right now. If you have the file on your computer you can import it." I tried to reinstall it, restarted my pc and i ...

  • Newbie
  • Plan Free Country Romania   Device PC Windows 10   My Question or Issue  It doesn't play any playlist and it says that "Spotify can't play this right now. If you have the fil...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Spotify on Desktop not connecting to other devices

PlanPremiumCountry AustraliaDeviceDell XPS 15, Galaxy S8Operating SystemWindows 10 My Question or Issue Recently Spotify on my laptop stopped connecting to my other devices, meaning I can't control music from my phone. It also stopped showing up as a...

  • Newbie
  • Plan Premium Country  Australia Device Dell XPS 15, Galaxy S8 Operating System Windows 10   My Question or Issue  Recently Spotify on my laptop stopped connecting to my other...
  • Neonis
  • Casual Listener
  • 901 Views
  • 2 replies
  • 0 likes
  • 901 Views
  • 2 replies
  • 0 likes

64Bit version for Windows Desktops

Title, Seriously. If you can make a 64 bit Mac version you can make one for Windows. I'm tired of having an app that dies after 4 seconds of inactivity. I'm sick of having an app that crashes constantly without any information. This is 2019, a larger...

  • Newbie
  • Title, Seriously. If you can make a 64 bit Mac version you can make one for Windows. I'm tired of having an app that dies after 4 seconds of inactivity. I'm sick of having an app that crashes constan...
  • 4704 Views
  • 0 replies
  • 72 likes
  • 4704 Views
  • 0 replies
  • 72 likes

Artist & Song Radio "Follow" removal

Spotify Premium, Web Player, iOS and AndroidI have recently found that the "FOLLOW" feature has been removed for both Artist Radio and Song Radio functions. I was actually showing a friend your neat features compared to your competitors, and to my ut...

  • Regular
  • Spotify Premium, Web Player, iOS and Android I have recently found that the "FOLLOW" feature has been removed for both Artist Radio and Song Radio functions. I was actually showing a friend your n...
  • 487 Views
  • 0 replies
  • 3 likes
  • Artist Radio
    follow
    song radio
  • 487 Views
  • 0 replies
  • 3 likes

Spotify on Windows 10 with Language English UK

PlanPremiumCountry UK DeviceSurface LaptopOperating System Windows 10 My Question or IssueSpotify works well with Cortana voice control when I set my language in Windows 10 to English US. However when I set it to English UK it does not work. Any idea...

  • Casual Listener
  •   Plan Premium Country UK   Device Surface Laptop Operating System  Windows 10   My Question or Issue Spotify works well with Cortana voice control when I set my langua...
  • xxiainxx
  • Casual Listener
  • 315 Views
  • 1 replies
  • 0 likes
  • cortana integration
    Windows 10
  • 315 Views
  • 1 replies
  • 0 likes