Queue changing to the start of the playlist

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Queue changing to the start of the playlist

Newbie

Plan

Premium

Country

USA

 

Device

Custom Built Windows 10 PC (Have also experienced problem on iPhone and Mac)

Operating System

Windows 10 (Have also experienced problem on iOS 11 and 12, and Mac High Sierra and Mojave)

 

My Question or Issue

So it seems that the playlist feature may have a stress issue. When selecting a song in the middle of a large playlist. In my case 1000+ songs. There are times where the Play Queue will reset to the beginning of the playlist. I've included a short video to demonstrate the issue. This doesn't happen all the time. I haven't found a common occurence for the times that it does happen. At the time in the videos I was using spotify through Sonos One devices. I have had the issue without it at times though. I often stream to speaker devices and have multiple instances of spotify up at a time. i.e Started playing from PC but then control with iPhone/Mac.

 

I love your service and am a tester in my day job so I'd be glad to help in any way that I can.

 

I wasn't able to force the issue on my Mac at the moment, but if I manage to get it to happen and capture it I can upload it.

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Solution!

Re: Queue changing to the start of the playlist

Rock Star 18
Rock Star 18

Hey there @AKippins!

 

Sorry to hear your having this issue.

Please make sure all audio devices are updated, including drivers.

In addition, please reinstall Spotify app as it tends to do the trick.

 

Waiting on your update 😃

OneByBooRock Star 18
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Note: I'm not a Spotify employee.

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4 Replies
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Solution!

Re: Queue changing to the start of the playlist

Rock Star 18
Rock Star 18

Hey there @AKippins!

 

Sorry to hear your having this issue.

Please make sure all audio devices are updated, including drivers.

In addition, please reinstall Spotify app as it tends to do the trick.

 

Waiting on your update 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Queue changing to the start of the playlist

Visitor
I tried doing this and it STILL does not work, what do I do??
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Re: Queue changing to the start of the playlist

Roadie

Yeah, I do have the same problem that occurs when I am playing music from my Liked songs (I think ~1500 tracks), then I add any song to my queue, that song plays, then my Liked Songs start playing from the top...

 

I think the problem appeared yesterday or the day before.. I'd guess this bug came with the most recent Spotify update?



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Re: Queue changing to the start of the playlist

Moderator
Moderator

Hey folks!

 

Thanks for posting about this.

 

We have created an Ongoing issue about what you seem to be experiencing. You can take a look here to see what troubleshooting steps you can try.

 

We'd also recommend leaving a +Vote and a comment with your info. We'll keep everyone updated on the status of the issue on that page.

 

Keep an eye out for updates. We'll be here if you have any other questions.

ElenaModerator
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