Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83603 Views

40 replies

68 likes

  • 83603 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

792624 Views

503 replies

64 likes

  • 792624 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23228 Views

25 replies

7 likes

  • 23228 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3037 Views

0 replies

4 likes

  • 3037 Views
  • 0 replies
  • 4 likes

Superuser Contribution Sound lower

PlanPremiumCountryBelgiumDeviceDesktop AppOperating SystemWindows 10 My Question or IssueIt seems the last update or so (don't know exactly when it started) made the sound of spotify lower than usual. It seems to be the case only on the desktop app t...

Casual Listener

Plan Premium Country Belgium Device Desktop App Operating System Windows 10   My Question or Issue It seems the last update or so (don't know exactly when it started) made the sound of...

MihailY

Moderator

627 Views

5 replies

0 likes

  • 627 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution unable to shrink friends activity

 I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be.The first one is b4 and the last one is after

Casual Listener

    I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be. ...

hk65490

Casual Listener

796 Views

3 replies

0 likes

  • 796 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't fast-forward songs

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songsvideo

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs video

Alex

Spotify Legend

6551 Views

1 replies

0 likes

  • 6551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to Friend Activity

With Friend Activity you can see what your friends are listening to. Personally, I love Friend Activity because I can really get to know my friends’ tastes in music and dive right into what they’re listening to. As of recently, if you want to continu...

Community Legend

With Friend Activity you can see what your friends are listening to. Personally, I love Friend Activity because I can really get to know my friends’ tastes in music and dive right into what they’re l...

Yordan

Moderator

101127 Views

232 replies

52 likes

  • 101127 Views
  • 232 replies
  • 52 likes

Spotify is adding k-pop songs to the j-pop mix.

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don't want k-pop songs mixed in. I assume there is no f...

Visitor

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don'...

Sake69

Newbie

1641 Views

2 replies

1 likes

  • 1641 Views
  • 2 replies
  • 1 likes

Spotify can't fast-forward songs how to fix it?

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songs(125) Spotify can't fast-forward songs how to fix it? - YouTube

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs (125) Spotify can't...

MauriceMV

Spotify Star

1866 Views

1 replies

0 likes

  • 1866 Views
  • 1 replies
  • 0 likes

Superuser Contribution I would like to quit a shared mix but android is saying it can't process it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution when i search a song in-app it shows an explicit and an non-explicit one

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics.PlanFreeCountryItalyDeviceLenovo IdeaPad 5, Samsung A21sOperating SystemWindows 1...

Newbie

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics. Plan Free Country Italy ...

MihailY

Moderator

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot drag songs to top of the queue

Operating SystemWindows 10 - Desktop Version1.1.60.672.g6ad9c215-a My Question or IssueOn the new UI, for some reason I cannot drag a song to the top of the queue if the screen must scroll to reach the top. If I drag the song to the top of the screen...

Newbie

Operating System Windows 10 - Desktop   Version 1.1.60.672.g6ad9c215-a   My Question or Issue On the new UI, for some reason I cannot drag a song to the top of the queue if the scree...

claphands

Casual Listener

12734 Views

55 replies

33 likes

Desktop
drag and drop
Queue bug
  • 12734 Views
  • 55 replies
  • 33 likes

Superuser Contribution Music and Podcasts not playing on app or on web

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just...

Casual Listener

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the...

OscarDC

Moderator

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

Music Fan

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...

Yordan

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crossfade not working on PC?

PlanPremium Operating SystemWindows 10 My Question or IssueSo I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason it isn't working. I'm assuming it's not working because of the built-in gapless pla...

Regular

  Plan Premium   Operating System Windows 10   My Question or Issue So I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason ...

Dian

Spotify Legend

1974 Views

3 replies

0 likes

Crossfade
  • 1974 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle play only selecting certain songs

PlanUSed both free and premiumDeviceUsed a PC, Honor 7C and Ipad AirOperating SystemWindows 10, IOS 10, Android 8.0.0 My IssueThe Shuffle feature does not work as a "Shuffle". Instead it selects songs that it prioritises over other songs, so that whe...

Casual Listener

Plan USed both free and premium Device Used a PC, Honor 7C and Ipad Air Operating System Windows 10, IOS 10, Android 8.0.0   My Issue The Shuffle feature does not work as a "Shuffle". In...

NoWhereKing

Visitor

3977 Views

6 replies

0 likes

not working
shuffle
Shuffle Algorithm
Shuffle not working
  • 3977 Views
  • 6 replies
  • 0 likes

Superuser Contribution Upgraded, now web player won't play past 9 seconds

In US, premium, Windows 10, Google Chrome browser. My Question or IssueI was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't play past 9 seconds. Same computer, same browser, 3 minutes afte...

Casual Listener

In US, premium, Windows 10, Google Chrome browser.   My Question or Issue I was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't pl...

catsandcode

Newbie

654 Views

2 replies

2 likes

9 seconds
upgraded
  • 654 Views
  • 2 replies
  • 2 likes

Superuser Contribution Queue jumping in playlist with both local and online songs

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my internet is bad) thus it recognizes the song I am pl...

Casual Listener

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my i...

AlejaR

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Not Working Home Not Loading

Suddenly, in the last few weeks, my Search will not function and the home page will not load.Windows 10 on desktop.I've logged out.I've reinstalled many times.Cannot for the life of me work out how to find contact for customer services directly.Premi...

Newbie

Suddenly, in the last few weeks, my Search will not function and the home page will not load. Windows 10 on desktop. I've logged out. I've reinstalled many times. Cannot for the life of me work o...

Alex

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deletar conteúdo de ARQUIVOS LOCAIS

PlanoPremiumPaísBrazilDispositivoSony Vaio NotebookSistema operacionalWindows Prezados amigos, Não estou conseguindo deletar arquivos salvos e guardados na pasta ARQUIVOS LOCAIS, esses arquivos não estão podendo ser deletados, excluídos e também noto...

Newbie

  Plano Premium País Brazil Dispositivo Sony Vaio Notebook Sistema operacional Windows   Prezados amigos,  Não estou conseguindo deletar arquivos salvos e guardados na pasta...

Dian

Spotify Legend

5347 Views

3 replies

0 likes

  • 5347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song skips and stops when screen turns back on

Player Windows 10 Pro 2H22 Desktop My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips to the next track and stops.

Casual Listener

Player  Windows 10 Pro 2H22 Desktop   My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips t...

AlejaR

Moderator

985 Views

7 replies

0 likes

  • 985 Views
  • 7 replies
  • 0 likes

Superuser Contribution My desktop client does not play music when I try. Podcasts work though.

I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other client I use works fine (browser and android).

Casual Listener

I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other cl...

AlejaR

Moderator

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes