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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1639 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145457 Views

83 replies

27 likes

  • 145457 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130358 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10976 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Superuser Contribution PC app problem

PlanFreeCountry Device(PC)Operating System(Windows 10) My Question or IssueIf I use spotify on my computer, it doesn't count for me and I can't connect the device to my phone. Also, the status is not shown on the discord. (I have it turned on)But whe...

Casual Listener

Plan Free Country   Device (PC) Operating System (Windows 10)   My Question or Issue If I use spotify on my computer, it doesn't count for me and I can't connect the device to my ...

Jeremy

Spotify Legend

478 Views

3 replies

0 likes

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Solved!! Song is stuttering at sec 7-10

Okay so since last week, my spotify is acting crazy. Every song i play is like suttering at the beginning for a few seconds and its pissing me off. I usually never need any help when it comes to technical issues because im a tech guy myself, but this...

Visitor

Okay so since last week, my spotify is acting crazy. Every song i play is like suttering at the beginning for a few seconds and its pissing me off. I usually never need any help when it comes to tech...

oscuro87

Newbie

1898 Views

6 replies

2 likes

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  • 2 likes

Superuser Contribution [Connect] Can't play certain songs/playlists on connect devices.

PlanPremiumCountryNLDevice(PC, Android Phones, Connect Devices)Operating System(Windows 11, Android 11) My Question or IssueI can't play certain playlist anymore when using connect to play on other devices like my multiroom setup. When trying to play...

Casual Listener

Plan Premium Country NL Device (PC, Android Phones, Connect Devices) Operating System (Windows 11, Android 11)   My Question or Issue I can't play certain playlist anymore when using c...

Eni

Moderator

898 Views

3 replies

1 likes

Android App
Connect
Desktop
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Superuser Contribution Win10 Content Not Available 2022

Plan Premium, FamilyCountry CanadaDevice Windows 10 PC, Pixel 6 - both were manually reset and flashed THIS MORNING.Date: For the google search results, March 21 2022Issue: Windows 10, either version of the app, every single song in every playlist, l...

Casual Listener

Plan Premium, Family Country Canada Device Windows 10 PC, Pixel 6 - both were manually reset and flashed THIS MORNING. Date: For the google search results, March 21 2022 Issue: Windows 10, eith...

CarlosE

Spotify Legend

547 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Superuser Contribution [Desktop/Webplayer] Shuffle and Back does not work on certain playlists.

PlanPremiumCountryUnited StatesDeviceWebplayerOperating SystemWindows 10 (Google Chrome) My Question or IssueAfter using Spotify's Webplayer on a work device I have noticed that certain playlists in my library will brick my Webplayer, preventing it f...

Casual Listener

Plan Premium Country United States Device Webplayer Operating System Windows 10 (Google Chrome)   My Question or Issue After using Spotify's Webplayer on a work device I have noticed t...

Eni

Moderator

961 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

[Desktop][Other] ads dont close and unable to browse when video is maxed in frame

same thing ads dont close when i press x on them while im watching JRE i hope it not a premium thing if so thats annoying af im not talking about skipping ads im talking about the pop up over the ad it wont let me browse other things/shows during thi...

Casual Listener

same thing ads dont close when i press x on them while im watching JRE i hope it not a premium thing if so thats annoying af im not talking about skipping ads im talking about the pop up over the ad ...

285 Views

0 replies

0 likes

Desktop
Other
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Superuser Contribution Unable to control spotify when connected to my Google speakers

Today when I connected my spotify to my google speaker, I no longer have the ability to control which song is playing. The previous song button is greyed out and whenever I click to play a song it says it can't do it. Works perfectly fine unconnected...

Newbie

Today when I connected my spotify to my google speaker, I no longer have the ability to control which song is playing. The previous song button is greyed out and whenever I click to play a song it sa...

OscarDC

Moderator

1579 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Spotify is cutting all my audio

PlanFree/PremiumUsing PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Windows PCOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueFor some reason every time I pause Spotify or a playlist fini...

Casual Listener

Plan Free/Premium Using Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10...

Alex

Spotify Legend

598 Views

1 replies

1 likes

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  • 1 replies
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Superuser Contribution Tracks skips back to start after 2 seconds

PlanFreeDevicePCOperating SystemWindows 10 My Question or IssueEvery track I play skips back to start after about 1-2 seconds. This occurs on ALL tracks no matter if its in my playlists or not. Sometimes it skips back 2 seconds twice in a row. After ...

Music Fan

Plan Free Device PC Operating System Windows 10   My Question or Issue Every track I play skips back to start after about 1-2 seconds. This occurs on ALL tracks no matter if its in my pl...

Greggy300

Music Fan

1479 Views

5 replies

3 likes

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Superuser Contribution Starting a song, short loop in the beginning (windows desktop)

PlanFreeCountryGermanyDeviceWindows PC, Desktop App (exe)Operating SystemWindows 10 My Question or IssueWhen i launch the program and start a song right away, it will start playing for 2-3 seconds and then i get a loop and second 2-3 are played again...

Music Fan

Plan Free Country Germany Device Windows PC, Desktop App (exe) Operating System Windows 10   My Question or Issue When i launch the program and start a song right away, it will start p...

Sabretooth

Casual Listener

117343 Views

316 replies

169 likes

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Superuser Contribution web app launching in firefox when starting spotify on laptop

PlanPremiumCountry Device(toshiba laptopOperating SystemWindows 10 My Question or Issuehow can i stop the web app from launching everytime i start spotify on my laptop. it is so annoying. I have deleted and reinstalled spotify have cleaned all cookie...

Casual Listener

Plan Premium Country   Device (toshiba laptop Operating System Windows 10   My Question or Issue how can i stop the web app from launching everytime i start spotify on my laptop. ...

OscarDC

Moderator

897 Views

3 replies

0 likes

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Bugs in the new desktop app

Country: SwedenDevice: laptopOperating System: Windows 10 The new desktop has been out for almost a year but it still have plenty of bugs to be fixed. Can you please pick up some speed as some bugs are rather bad. All bugs are related to latest deskt...

Roadie

Country: Sweden Device: laptop Operating System: Windows 10   The new desktop has been out for almost a year but it still have plenty of bugs to be fixed. Can you please pick ...

NARC6

Newbie

3007 Views

5 replies

5 likes

  • 3007 Views
  • 5 replies
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Solved!!Superuser Contribution [Friend Feed] Missing lots of people I follow

PlanPremiumCountrySwitzerlandDeviceAny Windows PCOperating SystemWindows 10 / Windows 11 My Question or Issue:A couple months ago from one day to another, about 95% of the people I follow on Spotify stopped showing up in my friend feed. I didn't chan...

Regular

Plan Premium Country Switzerland Device Any Windows PC Operating System Windows 10 / Windows 11   My Question or Issue: A couple months ago from one day to another, about 95% of the pe...

Jeremy

Spotify Legend

680 Views

5 replies

0 likes

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Solved!!Superuser Contribution cant control iphone from computer

PlanFreeCountryAustraliaDeviceLenovo Thinkpad L390 and iPhone SEOperating SystemWindows 11, iOS 15 My Question or Issuewhen I try to control my phone from my computer it says unavailable to control but it works fine when I control my computer from my...

Regular

Plan Free Country Australia Device Lenovo Thinkpad L390 and iPhone SE Operating System Windows 11, iOS 15   My Question or Issue when I try to control my phone from my computer it says...

Lyubka

Moderator

2829 Views

7 replies

1 likes

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  • 1 likes

Superuser Contribution [Desktop] Desktop app won't connect to phone and discord

PlanPremiumCountryPhilippinesDeviceAsus Vivobook x556uqOperating SystemWindows 10 My Question or IssueSo, This randomly happened. Out of the blue, my spotify desktop app refused to sync with anything, discord integrations, spotify connect, etc. I alr...

Casual Listener

Plan Premium Country Philippines Device Asus Vivobook x556uq Operating System Windows 10   My Question or Issue So, This randomly happened. Out of the blue, my spotify desktop app refu...

junaxmerculief

Visitor

2853 Views

15 replies

5 likes

Desktop Full Screen
  • 2853 Views
  • 15 replies
  • 5 likes

Superuser Contribution Spotify Plus

PlanSpotify PlusCountry DevicePCOperating SystemWindows 10 My Question or IssueI have Spotify Plus until April. But I cannot skip ads.

Casual Listener

Plan Spotify Plus Country   Device PC Operating System Windows 10   My Question or Issue I have Spotify Plus until April. But I cannot skip ads.

CPII

Newbie

1356 Views

5 replies

1 likes

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Superuser Contribution [Desktop Win11] Spotify keeps crashing my computer

PlanPremiumCountryUSADeviceIntel® Core™**bleep**NVIDIA GeForce RTX 2080 SUPER Operating SystemWindows 11 Pro My Question or Issue[Very lengthy post but the subject is basically the TLDR] 02/28/2022For a couple of months now, Spotify has been freezing...

Casual Listener

Plan Premium Country USA Device Intel® Core™**bleep** NVIDIA GeForce RTX 2080 SUPER   Operating System Windows 11 Pro   My Question or Issue [Very lengthy post but the subject i...

MihailY

Moderator

11723 Views

37 replies

3 likes

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  • 3 likes

Superuser Contribution [Desktop][Friend Feed] remove facebook tab on pc Version

Why can we not remove the big black bar thats just taking away space!?I dont have facebook and dont want to look att friends tab when i have spotify open... add more social media and make it possible to hide it!!!!

Regular

Why can we not remove the big black bar thats just taking away space!? I dont have facebook and dont want to look att friends tab when i have spotify open...  add more social media and make it...

Eni

Moderator

598 Views

3 replies

0 likes

Desktop
Friend Feed
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  • 3 replies
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Superuser Contribution Spotify wont connect to my phone and vise versa. And discord status doesn’t work

PlanFreeCountryPuerto RicoDevicePC DesktopOperating SystemWindows 11 My Question or IssueI have noticed that as of late spotify has some “missing issues” and one of them is that i cannot connect spotify to my Iphone which makes it tedious since i hav...

Newbie

Plan Free Country Puerto Rico Device PC Desktop Operating System Windows 11   My Question or Issue I have noticed that as of late spotify has some “missing issues” and one of them is t...

Jeremy

Spotify Legend

386 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Objectionable content cannot be hidden

I've been staring at these for months now with no way to remove them. My 8 yr old just asked me what does "UnF*ck your brain" mean? Contacted support and was told there was nothing they could do and that I just had to live with it. Hey Gustav Söderst...

Newbie

  I've been staring at these for months now with no way to remove them. My 8 yr old just asked me what does "UnF*ck your brain" mean?     Contacted support and was told there w...

Jeremy

Spotify Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes