Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80679 Views

40 replies

68 likes

  • 80679 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

773178 Views

503 replies

64 likes

  • 773178 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17239 Views

17 replies

5 likes

  • 17239 Views
  • 17 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2759 Views

0 replies

4 likes

  • 2759 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Bad image issue

 PlanFree/PremiumCountry DevicePCOperating SystemWindows 11 Pro My Question or IssueCant install Spotify, tried deleting and reinstalling from both app store and as a program but still this issue persists. I need help. Thanks

Casual Listener

  Plan Free/Premium Country   Device PC Operating System Windows 11 Pro   My Question or Issue Cant install Spotify, tried deleting and reinstalling from both app store and as a ...

Alex

Spotify Legend

1910 Views

5 replies

0 likes

  • 1910 Views
  • 5 replies
  • 0 likes

Bug: Searching certain characters breaks Spotify

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 11 My Question or IssueSo I happened to be in the settings on the PC version of Spotify, and happened to accidentally press \ into the settings search bar. It then popped up the "Something ...

Newbie

Plan Premium Country USA Device Desktop PC Operating System Windows 11   My Question or Issue So I happened to be in the settings on the PC version of Spotify, and happened to accident...

289 Views

0 replies

0 likes

bug
  • 289 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution A bunch of songs got removed from my playlist when moving songs between playlists on windows 7

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 7 My Question or IssueI usually listen to Spotify on my phone or through the Web player on my work computer. Today I wanted to rearrange some songs in a playlist so opened Spotify on my des...

Casual Listener

Plan Premium Country Sweden Device Desktop Operating System Windows 7   My Question or Issue I usually listen to Spotify on my phone or through the Web player on my work computer. Toda...

Eni

Moderator

1147 Views

4 replies

0 likes

  • 1147 Views
  • 4 replies
  • 0 likes

local files won't play, even with local files turned on and locations being correct

PlanPremiumOperating Systemwindows 11My Question or Issuejust redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turned in, and all the sources are correct. I can't uninstall and ...

Newbie

Plan Premium Operating System windows 11 My Question or Issue just redownloaded spotify, all my files are in the right location, but all of them are grey and won't play. I have local files turne...

HalfNathan

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play button instead of numbered playlist

  First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to come here to post about it if I have feedback. I can definite...

Newbie

    First photo is mine, second photo is from another’s Spotify. After speaking with an Agent I was told this (removing the numbers) is a recent change Spotify is trying out, and was told to co...

Vasil

Moderator

653 Views

1 replies

1 likes

Play Button
Update
Windows
Windows 11 App
  • 653 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error Code: Auth16

PlanFreeCountryUSADevicePCOperating SystemWindows 10 Home My Question or IssueI started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've tried uninstalling/reinstalling, disabling firewall, and I don't use a proxy...

Casual Listener

Plan Free Country USA Device PC Operating System Windows 10 Home   My Question or Issue I started getting Error Code: Auth16 for no reason, about 3 weeks ago. I have no idea why. I've ...

MihailY

Moderator

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Some songs not playing on Windows Application.

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. One example is the song "Something stupid" by Frank Sinatra...

Casual Listener

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. On...

xman_octopus6969

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Enable videos of my playlist using Spotify on my laptop?

Plan PremiumCountry: Ivory CoastDevice: LenovoOperating System: Windows 10 E My Question or IssueI am using Spotify on my PC and I want to see the videos associated to the songs of my playlist. I can see videos on my phone, but not on my laptop. How ...

Visitor

  Plan Premium Country: Ivory Coast Device: Lenovo Operating System: Windows 10 E   My Question or Issue I am using Spotify on my PC and I want to see the videos associated...

Taylith

Community Legend

299 Views

1 replies

1 likes

  • 299 Views
  • 1 replies
  • 1 likes

Superuser Contribution Windows 10 Pro/Bootcamp - Spotify never plays and displays 5 songs per second on the bottom

Plan: PremiumCountry: US Device: Macbook Pro late 2017 fully tricked outOperating System: Windows 10 Pro My Question or IssueNever plays any song. I see track/song icons cycle at around 5 songs per seconds on the bottom of the play bar! In addition, ...

Newbie

Plan: Premium Country: US   Device: Macbook Pro late 2017 fully tricked out Operating System: Windows 10 Pro   My Question or Issue Never plays any song. I see track/song icons cycle...

MihailY

Moderator

1153 Views

2 replies

0 likes

  • 1153 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why did Spotify remove the shuffle feature?

Why can't I use the shuffle button to play a random song and create a new queue anymore? I don't really like the new layout and I really miss that original button. Is there any way to get it back?

Visitor

Why can't I use the shuffle button to play a random song and create a new queue anymore? I don't really like the new layout and I really miss that original button.    Is there any way to ...

DCinCali14

Casual Listener

1088 Views

4 replies

1 likes

  • 1088 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Can't log in. I know my e-mail/Username but reset password don't send me a new password.

Can't log in or reset password. PlanPremiumCountryBrazil Device(Desktop, Zenfone Operating System(Windows 10, Android 12) My Question or Issue Can't log in. I know my e-mail/Username but reset password don't send me a new password. Last week I was au...

Casual Listener

Can't log in or reset password.   Plan Premium Country Brazil   Device (Desktop, Zenfone 😎 Operating System (Windows 10, Android 12)   My Question or Issue   Can't ...

OscarDC

Moderator

866 Views

3 replies

0 likes

  • 866 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sound lower

PlanPremiumCountryBelgiumDeviceDesktop AppOperating SystemWindows 10 My Question or IssueIt seems the last update or so (don't know exactly when it started) made the sound of spotify lower than usual. It seems to be the case only on the desktop app t...

Casual Listener

Plan Premium Country Belgium Device Desktop App Operating System Windows 10   My Question or Issue It seems the last update or so (don't know exactly when it started) made the sound of...

MihailY

Moderator

618 Views

5 replies

0 likes

  • 618 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution unable to shrink friends activity

 I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be.The first one is b4 and the last one is after

Casual Listener

    I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be. ...

hk65490

Casual Listener

786 Views

3 replies

0 likes

  • 786 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't fast-forward songs

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songsvideo

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs video

Alex

Spotify Legend

6531 Views

1 replies

0 likes

  • 6531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to Friend Activity

With Friend Activity you can see what your friends are listening to. Personally, I love Friend Activity because I can really get to know my friends’ tastes in music and dive right into what they’re listening to. As of recently, if you want to continu...

Community Legend

With Friend Activity you can see what your friends are listening to. Personally, I love Friend Activity because I can really get to know my friends’ tastes in music and dive right into what they’re l...

Yordan

Moderator

99640 Views

232 replies

52 likes

  • 99640 Views
  • 232 replies
  • 52 likes

Spotify is adding k-pop songs to the j-pop mix.

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don't want k-pop songs mixed in. I assume there is no f...

Visitor

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don'...

Sake69

Newbie

1612 Views

2 replies

1 likes

  • 1612 Views
  • 2 replies
  • 1 likes

Spotify can't fast-forward songs how to fix it?

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songs(125) Spotify can't fast-forward songs how to fix it? - YouTube

Casual Listener

Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs (125) Spotify can't...

MauriceMV

Spotify Star

1824 Views

1 replies

0 likes

  • 1824 Views
  • 1 replies
  • 0 likes

Superuser Contribution I would like to quit a shared mix but android is saying it can't process it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution when i search a song in-app it shows an explicit and an non-explicit one

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics.PlanFreeCountryItalyDeviceLenovo IdeaPad 5, Samsung A21sOperating SystemWindows 1...

Newbie

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics. Plan Free Country Italy ...

MihailY

Moderator

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot drag songs to top of the queue

Operating SystemWindows 10 - Desktop Version1.1.60.672.g6ad9c215-a My Question or IssueOn the new UI, for some reason I cannot drag a song to the top of the queue if the screen must scroll to reach the top. If I drag the song to the top of the screen...

Newbie

Operating System Windows 10 - Desktop   Version 1.1.60.672.g6ad9c215-a   My Question or Issue On the new UI, for some reason I cannot drag a song to the top of the queue if the scree...

claphands

Casual Listener

12415 Views

55 replies

33 likes

Desktop
drag and drop
Queue bug
  • 12415 Views
  • 55 replies
  • 33 likes