Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Black Screen on Web Player When Logged In

Black Screen on Web Player When Logged In

Whenever I access Spotify through the web player and do not log in to my account, it works like normal. Whenever I access Spotify through the web player and log into my Premium account, all I get is a black screen.
Reply
1 Reply

Have you tried clearing your browser cache and cookies?

Also, this FAQ article may help.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random