Queue changing to the start of the playlist

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Queue changing to the start of the playlist

AKippins
Newbie

Plan

Premium

Country

USA

 

Device

Custom Built Windows 10 PC (Have also experienced problem on iPhone and Mac)

Operating System

Windows 10 (Have also experienced problem on iOS 11 and 12, and Mac High Sierra and Mojave)

 

My Question or Issue

So it seems that the playlist feature may have a stress issue. When selecting a song in the middle of a large playlist. In my case 1000+ songs. There are times where the Play Queue will reset to the beginning of the playlist. I've included a short video to demonstrate the issue. This doesn't happen all the time. I haven't found a common occurence for the times that it does happen. At the time in the videos I was using spotify through Sonos One devices. I have had the issue without it at times though. I often stream to speaker devices and have multiple instances of spotify up at a time. i.e Started playing from PC but then control with iPhone/Mac.

 

I love your service and am a tester in my day job so I'd be glad to help in any way that I can.

 

I wasn't able to force the issue on my Mac at the moment, but if I manage to get it to happen and capture it I can upload it.

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Accepted Solutions
Solution!

Re: Queue changing to the start of the playlist

Rock Star 14
Rock Star 14

Hey there @AKippins!

 

Sorry to hear your having this issue.

Please make sure all audio devices are updated, including drivers.

In addition, please reinstall Spotify app as it tends to do the trick.

 

Waiting on your update =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Queue changing to the start of the playlist

Rock Star 14
Rock Star 14

Hey there @AKippins!

 

Sorry to hear your having this issue.

Please make sure all audio devices are updated, including drivers.

In addition, please reinstall Spotify app as it tends to do the trick.

 

Waiting on your update =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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