Help Wizard

Step 1


My music don't play, windows 7

My music don't play, windows 7





Operating System

Windows 7

My Question or Issue

My Spotify does not work AT ALL, it doesnt even play the song, I already tried reinstall but nothing works, what can I do? 

3 Replies

Same issue here,

It started one or two days ago, after clicking on PLAY, all clicks on Spotify software are ignored, nothing happens. No audio.


You can see this issue happening in this video:


Web player works fine (play music) and I can control music from Spotify Windows software while using Spotify Web (Spotify Connect).


I'm having the same problem, also Win7 (64), premium user from Brazil. I can use the mobile or web app fine, but the desktop one doesn't work.
I have uninstalled, deleted everything, reinstalled, tried with hardware acceleration on and off and still nothing.

Hey folks,


Thanks for reaching out to us about this.


We've created a separate Ongoing Issue thread where we're gathering info from users regarding this issue.


If you're still experiencing this issue, make sure to head over there and leave the requested info.



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