One playlist not showing up

[tzexin7chew]

Plan

Premium

Country

Singapore

Operating System

Windows 10

My Question or Issue

One of my playlists on my desktop app is not showing up... Not sure what the issue is? I didn't notice it till today, but it could be because I only used this playlist again today.

The playlist that isn't showing up is the one I titled "Comfort/sad songs" on the side of my page. I'm aware there's the scrolling up and down thing on the side, but I've already tried scrolling down. The playlist isn't there.

[Eni · Accepted solution]

Hi there @tzexin7chew, 

Thanks for reaching out about this here in the Community. 

Could you let us know if you can see the playlist you mention in the web player or in a different device?

If so, we suggest that you try logging out and the logging back in to check if that makes the difference.

If the issue persists after that, we'd recommend performing a clean reinstall of the app on your PC following these specific steps. Make sure to download the app again from the Microsoft Store. 

Let us know how it goes.

[tzexin7chew]

I tried logging out and in before and it didn't work even after I restarted my laptop...

The funny thing is, it suddenly showed up today. I have no idea what happened. Nontheless, I'll try those steps in the future if I encounter the problem again. Thanks! 🙂

[Eni]

Hey @tzexin7chew, 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help.

Have a great day 🙂