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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Can't use spotify in native app for Windows 10 "Turn off offline mode and try again" accesspoint:39

PlanPremium FamilyCountry BrazilOperational SystemWindows 10 My question or problem:Hi! I'm having trouble using Spotify's native app for Windows 10. The music control bar is frozen, and when I try to play any song, nothing happens. When I click it m...

  • Casual Listener
  • Plan Premium  Family Country Brazil Operational System Windows 10   My question or problem: Hi! I'm having trouble using Spotify's native ap...
  • MafeG
  • Moderator
  • 358 Views
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Superuser Contribution Spotify connect not working for windows app

PlanPremiumCountryLithuaniaDeviceiPhone 8 Plus, desktop computerOperating SystemWindows 10, iOS 13.3.My Question or IssueFor almost a year now my desktop version of spotify doesnt work properly. The connect to a device function does not find my phone...

  • Newbie
  • Plan Premium Country Lithuania Device iPhone 8 Plus, desktop computer Operating System Windows 10, iOS 13.3. My Question or Issue For almost a year now my desktop version of spotify doesnt w...
  • Ver
  • Moderator
  • 128 Views
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  • 128 Views
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Superuser Contribution No sound when playing via PC and installed speakers

PlanPremiumCountryUSADeviceLenovo Thinkpad Yoga X1Operating SystemWindows 10 Pro My Question or IssueStruggling to get sound. No sound when playing on my PC. I have sound from various other apps (MS Teams, Youtube etc). I have made random changes to ...

  • Newbie
  • Plan Premium Country USA Device Lenovo Thinkpad Yoga X1 Operating System Windows 10 Pro   My Question or Issue Struggling to get sound.  No sound when playing on my PC.  I ha...
  • Ver
  • Moderator
  • 93 Views
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  • 93 Views
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Superuser Contribution something went wrong please refresh the page

it says something went wrong please refresh the page but refreshing doesnt work i tried a clean uninstall but i cant find spotify files in app data and i am gettnig the same problem when i open the web app please someone help me

  • Casual Listener
  • it says something went wrong please refresh the page but refreshing doesnt work i tried a clean uninstall but i cant find spotify files in app data and i am gettnig the same problem when i open the w...
  • Eni
  • Moderator
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  • 130 Views
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Solved!!Superuser Contribution Spotify desktop on the latest version of windows

I just loaded the latest version of windows, and my desktop version of Spotify won't load. It just loads a black screen and stops. I've seen posts in other forums that the latest version of windows breaks Spotify. When will this be fixed and can we b...

  • Music Fan
  • I just loaded the latest version of windows, and my desktop version of Spotify won't load.  It just loads a black screen and stops.  I've seen posts in other forums that the latest version ...
  • CarlosE
  • Moderator
  • 189 Views
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  • 189 Views
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Solved!!Superuser Contribution Spotify can't play this right now.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 11 64bit My Question or IssueI try to play any song on the app and I get this message:Spotify can't play this right now. If you have the file on your computer you can import it.

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 11 64bit   My Question or Issue I try to play any song on the app and I get this message: Spotify can't play this right ...
  • Vasil
  • Moderator
  • 1971 Views
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  • 1971 Views
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Superuser Contribution crash in app spotify

PlanFreeCountryFrench Device HP laptopOperating SystemWindows 10 My Question or Issuewhen I have been using the spotify app for a while then it crashes when you want to change playlist or search for music. Yesterday I reinstalled the spotify app to f...

  • Composer
  • Plan Free Country French  Device  HP laptop Operating System Windows 10    My Question or Issue when I have been using the spotify app for a while then it crashes when y...
  • MafeG
  • Moderator
  • 269 Views
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  • crash in app
    slow
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Superuser Contribution "What's new" on Spotify for PC

Recently Spotify added my favorite feature of all time on spotify for android and iphone(?). The "What's new" section, where you can see daily releases of your favorite artists. However, I frequently use Spotify on Windows as well and I can not find ...

  • Newbie
  • Recently Spotify added my favorite feature of all time on spotify for android and iphone(?). The "What's new" section, where you can see daily releases of your favorite artists. However, I frequently...
  • ivandegroote
  • Newbie
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  • suggestion
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Spotify Overlay not Working in Windows 11 fix.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,Windows 11 etc.) My Question or IssueHello, I have been having a problem with the spotify overlay on windows 11 and I h...

  • Not applicable
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,Windows 11 etc.)   My Question or Iss...
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Solved!! Next song button exit the current playlist

PlanPremiumCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I click the "next song" (while playing screen1.png) button, it leave the current playlist even if the random next song in unselected (see screen2.png).

  • Casual Listener
  • Plan Premium Country France Device Laptop Operating System Windows 10   My Question or Issue When I click the "next song" (while playing screen1.png) button, it leave the current playl...
  • OneByBoo
  • Community Legend
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Superuser Contribution "Albums" path is broken

If you click "Albums" or "Teosluettelo" on an artist, you get the tracks of the newest album, not the albums by that artist. For example, click Voces8 -> Näytä teosluottelo (show the albums) -> you get the tracks of the latest album Infinity. This ha...

  • Visitor
  • If you click "Albums" or "Teosluettelo" on an artist, you get the tracks of the newest album, not the albums by that artist.  For example, click Voces8 -> Näytä teosluottelo (show the albums...
  • Ver
  • Moderator
  • 113 Views
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  • 113 Views
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Superuser Contribution Shuffle mode playing the same songs all the time

I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist 24/7 but because the shuffle mode seems to not pic...

  • Music Fan
  • I have a playlist with 10,000 songs and use shuffle to listen to them. What I realized the past weeks is that the same songs are played over and over again - and not because I listen to this playlist...
  • -AV-
  • Visitor
  • 4789 Views
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  • 4789 Views
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Friend Activity Not Updating

PlanPremiumCountryUnited States of America DeviceDell Inpsirion 5410 Operating SystemWindows 10 Spotify Version"Spotify for Windows1.1.70.610.g4585142b" My Question or IssueNormally when I click on a different playlist for Spotify my friend's activit...

  • Newbie
  • Plan Premium Country United States of America   Device Dell Inpsirion 5410   Operating System Windows 10   Spotify Version "Spotify for Windows 1.1.70.610.g4585142b" &nbs...
  • Amayy
  • Rising Star 4
  • 859 Views
  • 1 replies
  • 1 likes
  • 859 Views
  • 1 replies
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Superuser Contribution [Desktop][Premium] Queue Interrupts Playlist, Can't Be Cleared

PlanPremiumCountryUSA Device(HP Pavilion 2020)Operating System(Windows 10) My Question or IssueWhen I start a Playlist, it plays one song and then reverts to the Queue, which has been (astoundingly) filled with a single artist whom I've only listened...

  • Newbie
  • Plan Premium Country USA   Device (HP Pavilion 2020) Operating System (Windows 10)   My Question or Issue When I start a Playlist, it plays one song and then reverts to the Queue...
  • MafeG
  • Moderator
  • 219 Views
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  • Desktop
    Interrupting
    interrupts
    queue
    Same Artist
  • 219 Views
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Sonos - Need restart of Spotify app daily

Operating SystemWindows 10Sonos Ikea Symfonisk My Question or IssueWhen I select my Sonos speaker it should switch the audio to that speaker (Spotify connect); This works perfectly after I freshly started the Spotify software on windows. However, if ...

  • Newbie
  • Operating System Windows 10 Sonos Ikea Symfonisk   My Question or Issue When I select my Sonos speaker it should switch the audio to that speaker (Spotify connect); This works perfectly aft...
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  • 140 Views
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Superuser Contribution SPOTIFY keeps playing songs that are not on my playlist.

PlanPremiumCountry DeviceSamsung A52/ PCOperating SystemAndroid latest, Windows 10 My Question or IssueThis has been happening for long time, but after being on premium for long time I think I have a right to complain.Spotify keeps playing songs that...

  • Regular
  • Plan Premium Country   Device Samsung A52/ PC Operating System Android latest, Windows 10   My Question or Issue This has been happening for long time, but after being on premium ...
  • Dian
  • Moderator
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  • bug
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Superuser Contribution [Desktop][Playlists] can not play right now

I get often the message "Spotify can't play this right now. If you have the file on your computer you can import it".And the Spotify Connect plays it after all without any issue then

  • Roadie
  • I get often the message "Spotify can't play this right now. If you have the file on your computer you can import it". And the Spotify Connect plays it after all without any issue then
  • Eni
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
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Superuser Contribution Why can't I remove or exclude an artist in the Windows 10 app or web browser versions?

Plan: PremiumCountry: AustraliaDevice: (Android phone, iPad 4, PCx2, laptop )Operating System: (Android 9.1, iOS, Windows 10 Pro x64 (x3)) My Question or IssueI mostly work from home these days (thanks to COVID) and as I live alone I generally have S...

  • Casual Listener
  • Plan: Premium Country: Australia Device: (Android phone, iPad 4, PCx2, laptop ) Operating System: (Android 9.1, iOS, Windows 10 Pro x64 (x3))   My Question or Issue I mostly work from home...
  • Alex
  • Moderator
  • 286 Views
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  • 1 likes
  • 286 Views
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Superuser Contribution [Desktop][Browse] Application interface breakdown (windows 10)

Hello ! Everytime the ad shows up, the application is completely frozen ! I can't do anything for 1 minute until i close the ad. I don't bother having a discreet ad, but it's really annoying when the application is breaking down because of it. The so...

  • Visitor
  • Hello ! Everytime the ad shows up, the application is completely frozen ! I can't do anything for 1 minute until i close the ad. I don't bother having a discreet ad, but it's really annoying when the...
  • Novy
  • Moderator
  • 184 Views
  • 1 replies
  • 1 likes
  • Browse
    Desktop
  • 184 Views
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"spotify not responding"

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or Issuespotify keeps crashing with an "application not responding" message every month or so, I delete and reinstall the app every

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue spotify keeps crashing with an "application not responding" message every month or so, I...
  • Amayy
  • Rising Star 4
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes