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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83895 Views

40 replies

68 likes

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  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

795693 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23932 Views

25 replies

7 likes

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  • 25 replies
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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3060 Views

0 replies

4 likes

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I would like my Spotify playlists to appear listed instead of with notes

I saw that several of my friends have their playlists numbered and they told me that this is normal and that it should appear that way, however in my account I don't know why they appear with a musical note symbol and I don't know how to change it

Visitor

I saw that several of my friends have their playlists numbered and they told me that this is normal and that it should appear that way, however in my account I don't know why they appear with a music...

Amay

Spotify Star

303 Views

1 replies

0 likes

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Superuser Contribution my old spotify playlists keep getting deleted whenever i create a new one

okay so every time i try to create a new playlist, an old playlist of mine gets hidden or deleted- so i have to delete the new playlist i make in order to recover the old one- this has happened 12 times-

Visitor

okay so every time i try to create a new playlist, an old playlist of mine gets hidden or deleted- so i have to delete the new playlist i make in order to recover the old one- this has happened 12 ti...

Ivelina

Moderator

309 Views

1 replies

0 likes

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Superuser Contribution Offline playback issue on Windows

PlanPremiumCountryNew ZealandDeviceLaptopOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to play tracks manually offline (after all playlists downloaded properly) not all tracks play. This seems rando...

Regular

  Plan Premium Country New Zealand Device Laptop Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When trying to play tracks manua...

Swasy

Regular

781 Views

7 replies

0 likes

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Solved!! Volume on desktop app has suddenly become softer. How can I fix?

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on the desktop app. I've already tried a ton of fixes. ...

Music Fan

The volume has been quieter and flatter on the desktop app for a couple of days as of 10/14/2024. I've tested the web app with the same volume level as usual and the sound is not soft like it is on t...

jn15

Music Fan

3593 Views

5 replies

1 likes

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Superuser Contribution Spotify Desktop App and Web player don't work

Device(Desktop PC)Operating System(Windows 10 Pro) My Question or IssueHey, my problem with Spotify is that the desktop app and the webplayer don't work. The desktop app start very slowly and after time spotify is started but don't play the songs. Th...

Music Fan

  Device (Desktop PC) Operating System (Windows 10 Pro)   My Question or Issue Hey, my problem with Spotify is that the desktop app and the webplayer don't work. The desktop app star...

Thomas_of_Mars

Casual Listener

5230 Views

20 replies

1 likes

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  • 20 replies
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Superuser Contribution Song Beginnings Start Quiet

PlanFreeCountryUSADevicePersonal ComputerOperating SystemWindows 10 My Question or IssueI've noticed that since the most recent Spotify update, for some reason, whenever a new song starts, it always start off quiet for the first second or so, and the...

Visitor

Plan Free Country USA Device Personal Computer Operating System Windows 10   My Question or Issue I've noticed that since the most recent Spotify update, for some reason, whenever a ne...

waltzman

Visitor

1792 Views

7 replies

0 likes

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Superuser Contribution Why are my recent searches only showing up in a drop down on desktop?

I used to be able to look at and browse the searches I made in a grid view on the desktop version of spotify. I now only get a scrolling drop down box after a recent update 1/4/2025. Is there a way to get the grid view back on the desktop ui?

Newbie

I used to be able to look at and browse the searches I made in a grid view on the desktop version of spotify. I now only get a scrolling drop down box after a recent update 1/4/2025. Is there a way t...

Yordan

Moderator

385 Views

1 replies

0 likes

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Superuser Contribution "Please turn off offline mode and try again" error message

Plan Free/Premium Country England Device Sony Xperia 1 II and PC Operating System Android, Windows 10 My Question or Issue I have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn ...

Casual Listener

Plan Free/Premium Country England Device Sony Xperia 1 II and PC Operating System Android, Windows 10   My Question or Issue I have hit a problem where Spotify says I must tu...

benjamice

Newbie

60251 Views

21 replies

1 likes

Help
offline mode
problem
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Superuser Contribution Spotify freezing my pc.

The spotify app(even in the browser) keeps freezing my pc for approximately 0.5 seconds when I boot it up. I tried reinstalling it, deleting all left over files(there were none) and ofc restarting. Nothing worked, hence why I'm asking for a solution ...

Casual Listener

The spotify app(even in the browser) keeps freezing my pc for approximately 0.5 seconds when I boot it up. I tried reinstalling it, deleting all left over files(there were none) and ofc restarting. N...

ZamTheZam

Casual Listener

4588 Views

15 replies

1 likes

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  • 15 replies
  • 1 likes

Superuser Contribution spotify beendet wiedergabe bei deaktiviertem bildschirm

Ich habe einen ASUS TUF Gaming A16 Advantage Edition und jedes mal, wenn ich den bildschirm deaktiviere beendet sich spotify

Visitor

Ich habe einen ASUS TUF Gaming A16 Advantage Edition und jedes mal, wenn ich den bildschirm deaktiviere beendet sich spotify

Joan

Moderator

308 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution desktop app won't play. No problem with phone or browser.

For some reason my app on my laptop has decided not to work. My phone app works and if I use the browser it works but not the app on my computer. I have uninstalled and reinstalled but still no go.

Visitor

For some reason my app on my laptop has decided not to work. My phone app works and if I use the browser it works but not the app on my computer. I have uninstalled and reinstalled but still no go.

Lucas129

Newbie

1564 Views

5 replies

2 likes

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  • 5 replies
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Superuser Contribution Spotify restarting songs, skipping songs, playing random songs

PlanPremiumCountryIrelandDevicePCOperating SystemWindows 10Client Version1.1.86.857.g3751ee08 My Question or Issue Spotify keeps restarting, skipping and playing random songs. I've done the following: signed out on all devicesreinstalledMy internet i...

Newbie

Plan Premium Country Ireland Device PC Operating System Windows 10 Client Version 1.1.86.857.g3751ee08   My Question or Issue   Spotify keeps restarting, skipping and playing r...

Not applicable

11034 Views

9 replies

4 likes

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Superuser Contribution Spotify app, issue removing song from playlist

When using the app on PC (Windows 10 & 11), if you try to remove a song from a playlist, the pop-up is small and you do not see the green check unless you scroll. But there is no scroll bar to show that is what is needed. Only on the app, works via t...

Visitor

When using the app on PC (Windows 10 & 11), if you try to remove a song from a playlist, the pop-up is small and you do not see the green check unless you scroll. But there is no scroll bar to sh...

Ivelina

Moderator

183 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution App icon is blinking for no particular reason

Plan: FreeCountry: FranceDevice: Lenovo Ideapad S340Operating System: Windows 10 My Question or Issue:When Spotify tab is hidden, app icon in open apps bar randomly starts blinking like there's some notification. But there's nothing. The blinking wil...

Newbie

Plan: Free Country: France Device: Lenovo Ideapad S340 Operating System: Windows 10   My Question or Issue: When Spotify tab is hidden, app icon in open apps bar randomly starts blinking l...

Ivelina

Moderator

422 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Queue not working even after reinstall and restart of Windows (desktop).

Premium family subscription. I do not get "add to queue" as an option on songs, and cannot drag a song to the queue. I have restarted the computer and uninstalled and reinstalled Spotify, but no change in the queue issue. Add to queue is working when...

Visitor

Premium family subscription. I do not get "add to queue" as an option on songs, and cannot drag a song to the queue. I have restarted the computer and uninstalled and reinstalled Spotify, but no chan...

Ivelina

Moderator

383 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Currently am unable to play what song I want to on my spotify desktop

PlanFreeCountryJamaicaDevice Operating SystemWindows 11 My Question or IssueAS of today when I went on my playlist to play a song I noticed that the play button for most of my songs were gone, some were there but the majority of them gone, the queue ...

Visitor

Plan Free Country Jamaica Device   Operating System Windows 11   My Question or Issue AS of today when I went on my playlist to play a song I noticed that the play button for most...

Yordan

Moderator

376 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing on PC

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueYesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on my PC,i checked on my phone and everything was fine,but appeares a blue cloud when i pr...

Newbie

  Plan Premium   Device PC Operating System Windows 10   My Question or Issue Yesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on ...

Not applicable

557 Views

2 replies

0 likes

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Superuser Contribution Playlists on web browser not loading but playing

I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show it/load it, preventing me from seeing the songs and...

Newbie

I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show...

Vasil

Moderator

483 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution playlists contain a note symbol instead of the track number

PlanI am a paying customer.CountrySweden.DeviceMSI laptop.Operating SystemWindows 10.My Question or IssueSome of my playlists contain a note symbol instead of the track number that normally is displayed. I think it happens when I copy songs from anot...

Roadie

Plan I am a paying customer. Country Sweden. Device MSI laptop. Operating System Windows 10. My Question or Issue Some of my playlists contain a note symbol instead of the track number that ...

Andrew_Smith

Regular

4211 Views

10 replies

0 likes

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Poor video quality on PC (360p or 480p)

I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get better”, “speed on wi-fi connection is insufficient, try...

Visitor

I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get bette...

815 Views

0 replies

2 likes

  • 815 Views
  • 0 replies
  • 2 likes