Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43835 Views
  • 76 replies
  • 26 likes
  • 43835 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71237 Views
  • 268 replies
  • 21 likes
  • 71237 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5013 Views
  • 1 replies
  • 6 likes
  • 5013 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145034 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145034 Views
  • 0 replies
  • 26 likes

Superuser Contribution Desktop: Can't Decrease Window Size

PlanPremiumCountryUnited States DeviceHP Spectre x360Operating SystemWindows 11 My Question or IssueI'm using the Spotify Desktop application on my HP Spectre laptop, and I'm not able to resize the window to be smaller than a certain size. I tend to ...

  • Newbie
  • Plan Premium Country United States   Device HP Spectre x360 Operating System Windows 11   My Question or Issue I'm using the Spotify Desktop application on my HP Spectre laptop, ...
  • OscarDC
  • Moderator
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mix shuffles songs on windows, but I don't want it to?

PlanPremiumCountryUSADeviceMotorola z4Operating SystemWindows 11 My Question or IssueI can play mixes easily through the app on my android and it won't shuffle the list unless I ask it to. But on my computer, when I play spotify through its web playe...

  • Visitor
  • Plan Premium Country USA Device Motorola z4 Operating System Windows 11   My Question or Issue I can play mixes easily through the app on my android and it won't shuffle the list unles...
  • MartinT
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Mp3 format

PlanPremiumCountryItalyDeviceOtherOperating SystemAndroid My Question or IssueI have a premium plan. I'd like to download music in mp3 format to use it on my running device. Is it possible? How can I do it?

  • Newbie
  • Plan Premium Country Italy Device Other Operating System Android   My Question or Issue I have a premium plan. I'd like to download music in mp3 format to use it on my running device. ...
  • Amayy
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

search bar not working.

PlanFree.CountryKenya.DeviceDellOperating SystemWindows 11Question or IssueWhen I type an artist's name or song, nothing loads it's only a black page being displayed and when I try to go back home it tells me" We couldn't find what you are searching ...

  • Visitor
  •   Plan Free. Country Kenya. Device Dell Operating System Windows 11 Question or Issue When I type an artist's name or song, nothing loads it's only a black page being displayed and whe...
  • Amayy
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cant put a photo on my spotify playlist

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows My Question or IssueI cant put a photo on my spotify playlist, seems to be no solution online.Hey guys, I've been trying to add a photo of my spotify playlist but it doesn't seem to work at a...

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows   My Question or Issue I cant put a photo on my spotify playlist, seems to be no solution online. Hey guys, I'...
  • vvyx_is_here
  • Regular
  • 3262 Views
  • 10 replies
  • 1 likes
  • 3262 Views
  • 10 replies
  • 1 likes

Superuser Contribution I can't see any of my Spotify settings

On the desktop app, I click settings and the only category shown is language. I don't have playback or any other setting to choose.

  • Visitor
  • On the desktop app, I click settings and the only category shown is language. I don't have playback or any other setting to choose.
  • abbey_yummy
  • Casual Listener
  • 1623 Views
  • 8 replies
  • 4 likes
  • 1623 Views
  • 8 replies
  • 4 likes

Superuser Contribution Desktop App lagging and crashing consistently

PlanPremiumCountryUnited States of AmericaDeviceIssue only occurs on Windows 10 desktop computer.Operating SystemWindows 10 My Question or IssueThe Desktop App on my Windows 10 computer has not worked in months. No matter what it is on the app it see...

  • Regular
  • Plan Premium Country United States of America Device Issue only occurs on Windows 10 desktop computer. Operating System Windows 10   My Question or Issue The Desktop App on my Windows ...
  • Maria
  • Moderator
  • 572 Views
  • 14 replies
  • 2 likes
  • 572 Views
  • 14 replies
  • 2 likes

Superuser Contribution Lyrics Icon not showing up on PC

PlanFree Operating SystemWindows 10 My Question or IssueStarting from a while ago I noticed that the small microphone icon on the bottom right of the screen (Lyrics Icon) has gone missing. This issue only accurse on the Desktop App and not on the Web...

  • Newbie
  • Plan Free   Operating System Windows 10   My Question or Issue Starting from a while ago I noticed that the small microphone icon on the bottom right of the screen (Lyrics Icon) has ...
  • benpearson24
  • Casual Listener
  • 4783 Views
  • 4 replies
  • 1 likes
  • 4783 Views
  • 4 replies
  • 1 likes

Superuser Contribution Aidez-moi svp.

Le défilement automatique de l'écran de paroles est désactivé donc on ne voit que les premières paroles puis l'écran ne défile pas tout seul donc c'est dommage il faut que je le fasse défiler moi-même, ce qui n'est pas pratique du tout.

  • Visitor
  • Le défilement automatique de l'écran de paroles est désactivé donc on ne voit que les premières paroles puis l'écran ne défile pas tout seul donc c'est dommage il faut que je le fasse défiler moi-mêm...
  • Susan_GP
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs are not in audio format

Plan - PremiumCountry - CanadaDevice - laptopOperating System - Windows 10 My Question or IssueThe songs I download from Spotify to my folder on my Windows laptop have filetype "file". They are not "wav", "mp3" or "flac". e.g. 02ea62cae96aa6586e8c025...

  • Newbie
  •   Plan - Premium Country - Canada Device - laptop Operating System - Windows 10   My Question or Issue The songs I download from Spotify to my folder on my Window...
  • Amayy
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify keeps on stopping randomly

PlanFree/PremiumCountryIndonesiaDevice(Personal computer and hp laptop)Operating System(Windows 10) My Question or IssueIt's seems like I'm the only one that have this problem right now? but the thing is my spotify keeps on stopping randomly, pausing...

  • Newbie
  • Plan Free/Premium Country Indonesia Device (Personal computer and hp laptop) Operating System (Windows 10)   My Question or Issue It's seems like I'm the only one that have this proble...
  • Ivelina
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify suddenly crashes internet connection

PlanPremiumCountryDenmarkDeviceDesktopOperating SystemWindows 11My Question or IssueI'm not sure how to phrase the title of this post. But this is as accurate as I can describe it.But I wanted to see if anyone but me has experienced this? And if yes,...

  • Casual Listener
  • Plan Premium Country Denmark Device Desktop Operating System Windows 11 My Question or Issue I'm not sure how to phrase the title of this post. But this is as accurate as I can describe it...
  • MihailY
  • Moderator
  • 642 Views
  • 8 replies
  • 2 likes
  • 642 Views
  • 8 replies
  • 2 likes

Superuser Contribution Search and central window stop if Spotify unused for 5-10mins

PlanPremiumCountryUKDeviceAMD DesktopOperating System Windows 11 My Question or IssueWith Spotify open but not used for say 5-10mins the search bar fails (can type but no action) and central 'playing' window goes blank. Re-start needed.

  • Visitor
  • Plan Premium Country UK Device AMD Desktop Operating System   Windows 11   My Question or Issue With Spotify open but not used for say 5-10mins the search bar fails (can type but...
  • MartinT
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Any way to "Refresh" Local files?

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need access to in the app anymore, I have a huge list of o...

PhoenixofDhewm_0-1588064320084.png PhoenixofDhewm_1-1588064437007.png
  • Regular
  • I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need ac...
  • kkzz
  • Casual Listener
  • 15107 Views
  • 4 replies
  • 3 likes
  • local files
    local files not syncing
    local files refresh
    Troubleshooting
  • 15107 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify not playing sound with my DAC

Hello, recently plugged in my DAC and made it my default line out on my computer. The problem is now Spotify will not play any audio. It is just instantly skipping to the next track and trying them all. When my motherboards sound card was the default...

  • Casual Listener
  • Hello, recently plugged in my DAC and made it my default line out on my computer. The problem is now Spotify will not play any audio. It is just instantly skipping to the next track and trying them a...
  • TornShadow
  • Newbie
  • 5806 Views
  • 6 replies
  • 1 likes
  • dac
    no sound
  • 5806 Views
  • 6 replies
  • 1 likes

Superuser Contribution Media Overlay

Windows 10 My Question or IssueGive back the Option to disable this annoying Media Overlay Why would you remove such a simple thing? Removing Customizationoptions makes nothing better

  • Casual Listener
  • Windows 10   My Question or Issue Give back the Option to disable this annoying Media Overlay   Why would you remove such a simple thing? Removing Customizationoptions makes nothing be...
  • efbrazil
  • Music Fan
  • 2819 Views
  • 7 replies
  • 4 likes
  • 2819 Views
  • 7 replies
  • 4 likes

Solved!! Spotify opens when typing anything on a specific web page

PlanPremiumCountryUnited StatesDeviceHP Spectre x360Operating SystemWindows 10 My Question or IssueI use th.circlejourney.net to edit HTML code in live view, and recently when typing in the code source box, every keystroke attempts to open Spotify. I...

  • Casual Listener
  •   Plan Premium Country United States Device HP Spectre x360 Operating System Windows 10   My Question or Issue I use th.circlejourney.net to edit HTML code in live view, and rece...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Premium account can't play any music reliably

PlanPremiumCountryCanadaDevicePC, AndroidOperating SystemWindows 10, Android 14 My Question or IssueThis is weird, when I log in with my Premium account I am unable to play any song reliably. The song will consistently skip and never get past the 00:...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Android Operating System Windows 10, Android 14   My Question or Issue This is weird, when I log in with my Premium account I am unable to play a...
  • squeegeeboy
  • Casual Listener
  • 639 Views
  • 2 replies
  • 1 likes
  • 639 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryUSDeviceSamsung ion LaptopOperating SystemWindows My Question or IssueI recently changed my laptop so I downloaded Spotify again. When I tried to play a dong there would be a notice that says "Spotify can't play this right now. If y...

  • Casual Listener
  • Plan Premium Country US Device Samsung ion Laptop Operating System Windows   My Question or Issue I recently changed my laptop so I downloaded Spotify again. When I tried to play a don...
  • gori33
  • Newbie
  • 65790 Views
  • 31 replies
  • 3 likes
  • 65790 Views
  • 31 replies
  • 3 likes