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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1743 Views

0 replies

2 likes

  • 1743 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146355 Views

83 replies

27 likes

  • 146355 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131371 Views

294 replies

22 likes

  • 131371 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11017 Views

1 replies

6 likes

  • 11017 Views
  • 1 replies
  • 6 likes

Superuser Contribution Song skipping and 10 seconds of audio before going silent

Plan: PremiumCountry UK DevicePCOperating SystemWindows 11 Spotify app not browser window. My Question or Issue When I choose a song to play it skips several songs then plays a random one, then I get 9 or 10 seconds of audio before it goes silent. if...

Casual Listener

Plan: Premium Country UK   Device PC Operating System Windows 11   Spotify app not browser window.   My Question or Issue   When I choose a song to play it skips sever...

AlienSpooti

Regular

808 Views

5 replies

0 likes

no audio
skipping
  • 808 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify web refreshes page as I'm typing in the search bar

Operating SystemWin 11, Chrome My Question or IssueThis seems to be a new problem where the spotify web player refreshes as I'm typing, and is super aggressive about searching before I'm done typing. E.g. I tried searching for "DJ Got Me" by Maeta. B...

Casual Listener

Operating System Win 11, Chrome   My Question or Issue This seems to be a new problem where the spotify web player refreshes as I'm typing, and is super aggressive about searching before I'm...

OscarDC

Moderator

3583 Views

4 replies

5 likes

  • 3583 Views
  • 4 replies
  • 5 likes

Superuser Contribution my friend activity list doesn't appear

i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?

Regular

  i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?

Susan_GP

Moderator

1980 Views

8 replies

1 likes

Account
Free
Other
  • 1980 Views
  • 8 replies
  • 1 likes

Superuser Contribution UI scrollbar bug Windows 11 Desktop App(Only visual)

Low Priority!PlanPremiumCountryseDevicePC Dell laptopOperating SystemWindows 11 Pro, Version 23H2 My Question or IssueI noticed when you expand the new album cover sidebar the scrollbar gets overlaped over the buttons. Its just a minor visual bug, ok...

Casual Listener

Low Priority! Plan Premium Country se Device PC Dell laptop Operating System Windows 11 Pro, Version 23H2   My Question or Issue I noticed when you expand the new album cover sideba...

Novy

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug Fix missing search filters

Convenient sorting filters in search are gone in "Your Library" on Spotify Web PlayerFilters by Playlist, Albums, Artists P.S. and it's still not fixed Keyboard Shortcuts https://community.spotify.com/t5/Desktop-Windows/Bug-Fix-Keyboard-Shortcuts/m-p...

Regular

Convenient sorting filters in search are gone in "Your Library" on Spotify Web Player Filters by Playlist, Albums, Artists   P.S. and it's still not fixed Keyboard Shortcuts 🙂 https://...

Yordan

Moderator

1357 Views

4 replies

1 likes

  • 1357 Views
  • 4 replies
  • 1 likes

Superuser Contribution Unable to open Spotify on FireFox

PlanFreeCountryUSADeviceHP Pavilion LaptopOperating SystemWindows 11, FireFox My Question or IssueI'm trying to open Spotify on FireFox but when I go to the website it just says "Something went wrong. Try reloading the page."Then I reload like 7 time...

Newbie

Plan Free Country USA Device HP Pavilion Laptop Operating System Windows 11, FireFox   My Question or Issue I'm trying to open Spotify on FireFox but when I go to the website it just s...

harverrto

Visitor

876 Views

2 replies

0 likes

  • 876 Views
  • 2 replies
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Solved!! I am over my device limit, but I don't have 5 devices with downloads.

I went to my spotify app to download some songs to get a error that said that I had reached my device limit. I don't have 5 devices with downloads on them (My Samsung, iPhone, and one of my watches) but I still get this error. Is there any way to fix...

Casual Listener

I went to my spotify app to download some songs to get a error that said that I had reached my device limit. I don't have 5 devices with downloads on them (My Samsung, iPhone, and one of my watches) ...

MeepHyd

Casual Listener

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Desktop App (Windows) will not display home or any searched music/artist

When I open the App, the Home page fails to open.If I search for a song/album/artist - again an error is displayed ("Something went wrong") or remains blank. Nothing in Error logs.However I can view my Liked songs and any playlists I created (and lis...

Casual Listener

When I open the App, the Home page fails to open. If I search for a song/album/artist - again an error is displayed ("Something went wrong") or remains blank. Nothing in Error logs. However I can...

MateusM

Spotify Star

1216 Views

3 replies

0 likes

Desktop
Library
Search
Windows
  • 1216 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I delete account data without deleting my spotify account?

Hello, my spotify account was stolen today and the people who played it listened to a lot of songs, but I was disturbed when I saw that I was not listening. I want to reset my spotify data.

Visitor

Hello, my spotify account was stolen today and the people who played it listened to a lot of songs, but I was disturbed when I saw that I was not listening. I want to reset my spotify data.

Vasil

Moderator

563 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Web Player notification icon close the app

Open web player page in blank tab - https://open.spotify.com/content-feedclick on the notification icon on the top right cornerpage will closehistory back break the app

Newbie

Open web player page in blank tab - https://open.spotify.com/content-feed click on the notification icon on the top right corner page will close history back break the app

MihailY

Moderator

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
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Superuser Contribution can't hear from Spotify desktop app when using headphones sony WH-1000XM5

from same PC using web browsing spotify sound works well. Using desktop Spotify app (set with play in this device) I can't hear nothing with headphones Sony WH-1000XM5. Any idea?

Casual Listener

from same PC using web browsing spotify sound works well. Using desktop Spotify app (set with play in this device) I can't hear nothing with headphones Sony WH-1000XM5. Any idea?

Yordan

Moderator

792 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Untranslated string

Spotify na Windows (64-bitowa wersja)1.2.39.578.g0ea3f38bLanguage: Polish Menu under right mouse button:is: View creditsshould be: Autorzy treści The window after selecting this option does not have this error and is correctly localized.

Gig Goer

Spotify na Windows (64-bitowa wersja) 1.2.39.578.g0ea3f38b Language: Polish   Menu under right mouse button: is: View credits should be: Autorzy treści   The window after select...

Yordan

Moderator

444 Views

1 replies

1 likes

bug
translation
  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to remove a song from local files

I've got a local file containing 60000+ songs. I want to delete a couple of them, but I don't see an option doing this. Can you help, or is it not possible?

Visitor

I've got a local file containing 60000+ songs. I want to delete a couple of them, but I don't see an option doing this. Can you help, or is it not possible?

Yordan

Moderator

12027 Views

3 replies

0 likes

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Superuser Contribution Windows 11, Can't Log Into Spotify App

I have Windows 11, and downloaded the Spotify app from both the Microsoft Store as well as Spotify site. Whenever I install it and try to log in, it sends me to my browser (Opera GX) and I click the "continue to app" button but then the app gives me ...

Casual Listener

I have Windows 11, and downloaded the Spotify app from both the Microsoft Store as well as Spotify site. Whenever I install it and try to log in, it sends me to my browser (Opera GX) and I click the ...

Ghoul_

Newbie

2549 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Back button is moved in Windows app

UI of Windows desktop application is changing frequently. One of the latest issues I have is the placement of back button. Before the latest update, it was placed next to the Home button. Now it's just on the far left side of the screen. I know it's ...

Casual Listener

UI of Windows desktop application is changing frequently. One of the latest issues I have is the placement of back button. Before the latest update, it was placed next to the Home button. Now it's ju...

MateusM

Spotify Star

706 Views

1 replies

2 likes

Desktop Windows
User Experience Improvement
  • 706 Views
  • 1 replies
  • 2 likes

Superuser Contribution Web Browser wont play music....nor the app on pc....

Country: GermanyDevice: Windows 9 and web Browser My Question or IssueWell, web Browser and app on Pc wont play music since a couple of days. Not my account or any other account. You cannot click anything, nothing happens, the player keeps grey. No s...

Newbie

Country: Germany Device: Windows 9 and web Browser     My Question or Issue Well, web Browser and app on Pc wont play music since a couple of days. Not my account or any other accoun...

Yordan

Moderator

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution My "premium account" doesn't seem to work properly on windows.

So recently i've bought some premium bundles for my account but it doesn't seem to be working on my windows and i still got ads playing. The mini icon on the bottom says it's "Spotify Premium", and i've checked my subscription plan on my account and ...

Newbie

So recently i've bought some premium bundles for my account but it doesn't seem to be working on my windows and i still got ads playing. The mini icon on the bottom says it's "Spotify Premium", and i...

Joan

Moderator

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics button not at the bottom anymore.

PlanPremiumCountryUnited States Operating SystemWin10 My Question or IssueIs this supposed to be the only way for me to open the lyrics tab?

Casual Listener

Plan Premium Country United States   Operating System Win10   My Question or Issue Is this supposed to be the only way for me to open the lyrics tab?

B3hr

Casual Listener

903 Views

2 replies

0 likes

  • 903 Views
  • 2 replies
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Superuser Contribution Smart Shuffle working incorrectly

PlanPremiumCountryGermanyDevice(Acer Aspire)Operating System(Windows 10 Home) My Question or IssueI sometimes like using Smart Shuffle to discover new songs, however recently Smart Shuffle hides all recommendations and shuffles the playlist anew afte...

Newbie

  Plan Premium Country Germany Device (Acer Aspire) Operating System (Windows 10 Home)   My Question or Issue I sometimes like using Smart Shuffle to discover new songs, however ...

AlejaR

Moderator

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes