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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139225 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139225 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54946 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54946 Views
  • 0 replies
  • 33 likes

Spotify can't fast-forward songs how to fix it?

PlanFree/PremiumCountrychinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 betaMy Question or IssueCan't fast-forward songs(125) Spotify can't fast-forward songs how to fix it? - YouTube

  • Casual Listener
  • Plan Free/Premium Country china Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 beta My Question or Issue Can't fast-forward songs (125) Spotify can't...
  • MauriceMV
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! My "Spotify Wrapped" is not animated

PlanFreeCountryUnited KingdomOperating System(Windows 7) My Question or IssueHello, currently I can't see my Spotify Wrapped 2019 Statistics in animated form. I click on the link, but instead, Spotify in Browser keeps opening up. Can I still see Anim...

  • Casual Listener
  • Plan Free Country United Kingdom Operating System (Windows 7)   My Question or Issue Hello, currently I can't see my Spotify Wrapped 2019 Statistics in animated form. I click on the link...
  • Alex0603
  • Newbie
  • 5930 Views
  • 2 replies
  • 0 likes
  • 5930 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re-arranging "Liked" playlist

PlanPremiumCountryCanadaDeviceMobile, DesktopOperating SystemWindows 10 64-bit My Question or IssueIs there a way to manually re-organize the Liked playlist? I attempted drag-n-drop via the desktop app but despite the cursor changing when I click and...

  • Newbie
  • Plan Premium Country Canada Device Mobile, Desktop Operating System Windows 10 64-bit   My Question or Issue Is there a way to manually re-organize the Liked playlist? I attempted drag...
  • Alex
  • Moderator
  • 2453 Views
  • 4 replies
  • 11 likes
  • 2453 Views
  • 4 replies
  • 11 likes

Superuser Contribution Adding links to playlist description

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssuePlease, how to add links to another Spot...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • MortalisDjs
  • Newbie
  • 2018 Views
  • 7 replies
  • 1 likes
  • 2018 Views
  • 7 replies
  • 1 likes

Superuser Contribution I would like to quit a shared mix but android is saying it can't process it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution when i search a song in-app it shows an explicit and an non-explicit one

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics.PlanFreeCountryItalyDeviceLenovo IdeaPad 5, Samsung A21sOperating SystemWindows 1...

  • Newbie
  • Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics. Plan Free Country Italy ...
  • MihailY
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't sign in or pair to Xbox

PlanPremiumCountryEnglandDeviceDesktop (windows)Xbox series SOperating SystemWindows 11VersionDesktop (199.878.0)Xbox (2.26.35.70)My Question or IssueToday at 5:10am on 28/11/22 Spotify randomly starting giving my the "we can't play this right now" m...

  • Casual Listener
  • Plan Premium Country England Device Desktop (windows) Xbox series S Operating System Windows 11 Version Desktop (199.878.0) Xbox (2.26.35.70) My Question or Issue Today at 5:10am on ...
  • Wafia
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot drag songs to top of the queue

Operating SystemWindows 10 - Desktop Version1.1.60.672.g6ad9c215-a My Question or IssueOn the new UI, for some reason I cannot drag a song to the top of the queue if the screen must scroll to reach the top. If I drag the song to the top of the screen...

2021-06-09_10-31-45.gif
  • Newbie
  • Operating System Windows 10 - Desktop   Version 1.1.60.672.g6ad9c215-a   My Question or Issue On the new UI, for some reason I cannot drag a song to the top of the queue if the scree...
  • claphands
  • Casual Listener
  • 4781 Views
  • 54 replies
  • 33 likes
  • Desktop
    drag and drop
    Queue bug
  • 4781 Views
  • 54 replies
  • 33 likes

Superuser Contribution Music and Podcasts not playing on app or on web

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just...

  • Casual Listener
  • I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the...
  • OscarDC
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

  • Regular
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...
  • Yordan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crossfade not working on PC?

PlanPremium Operating SystemWindows 10 My Question or IssueSo I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason it isn't working. I'm assuming it's not working because of the built-in gapless pla...

  • Regular
  •   Plan Premium   Operating System Windows 10   My Question or Issue So I have just recently found out about crossfade so I'm trying to turn it on on my pc, but for some reason ...
  • Dian
  • Moderator
  • 1007 Views
  • 3 replies
  • 0 likes
  • Crossfade
    HELP !!!
  • 1007 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle play only selecting certain songs

PlanUSed both free and premiumDeviceUsed a PC, Honor 7C and Ipad AirOperating SystemWindows 10, IOS 10, Android 8.0.0 My IssueThe Shuffle feature does not work as a "Shuffle". Instead it selects songs that it prioritises over other songs, so that whe...

  • Casual Listener
  • Plan USed both free and premium Device Used a PC, Honor 7C and Ipad Air Operating System Windows 10, IOS 10, Android 8.0.0   My Issue The Shuffle feature does not work as a "Shuffle". In...
  • NoWhereKing
  • Visitor
  • 3177 Views
  • 6 replies
  • 0 likes
  • not working
    shuffle
    Shuffle Algorithm
    Shuffle not working
  • 3177 Views
  • 6 replies
  • 0 likes

Superuser Contribution Upgraded, now web player won't play past 9 seconds

In US, premium, Windows 10, Google Chrome browser. My Question or IssueI was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't play past 9 seconds. Same computer, same browser, 3 minutes afte...

  • Casual Listener
  • In US, premium, Windows 10, Google Chrome browser.   My Question or Issue I was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't pl...
  • catsandcode
  • Newbie
  • 268 Views
  • 2 replies
  • 1 likes
  • 9 seconds
    upgraded
  • 268 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Desktop App Lag/Delay Windows 11

PlanPremiumDevicePCOperating SystemWindows 11 Pro 21H2 22000.527Spotify1.1.79.763.gc2965cdf IssueWhen I interact with the player, every action comes with a delay. Video attached. Web version works fine.Few days ago I reinstalled Windows 11 and update...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 11 Pro 21H2 22000.527 Spotify 1.1.79.763.gc2965cdf     Issue When I interact with the player, every action comes with a ...
  • AlejaR
  • Moderator
  • 1670 Views
  • 3 replies
  • 0 likes
  • 1670 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue jumping in playlist with both local and online songs

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my internet is bad) thus it recognizes the song I am pl...

  • Casual Listener
  • I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my i...
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Not Working Home Not Loading

Suddenly, in the last few weeks, my Search will not function and the home page will not load.Windows 10 on desktop.I've logged out.I've reinstalled many times.Cannot for the life of me work out how to find contact for customer services directly.Premi...

  • Newbie
  • Suddenly, in the last few weeks, my Search will not function and the home page will not load. Windows 10 on desktop. I've logged out. I've reinstalled many times. Cannot for the life of me work o...
  • Alex
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deletar conteúdo de ARQUIVOS LOCAIS

PlanoPremiumPaísBrazilDispositivoSony Vaio NotebookSistema operacionalWindows Prezados amigos, Não estou conseguindo deletar arquivos salvos e guardados na pasta ARQUIVOS LOCAIS, esses arquivos não estão podendo ser deletados, excluídos e também noto...

  • Newbie
  •   Plano Premium País Brazil Dispositivo Sony Vaio Notebook Sistema operacional Windows   Prezados amigos,  Não estou conseguindo deletar arquivos salvos e guardados na pasta...
  • Dian
  • Moderator
  • 3685 Views
  • 3 replies
  • 0 likes
  • 3685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song skips and stops when screen turns back on

Player Windows 10 Pro 2H22 Desktop My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips to the next track and stops.

  • Casual Listener
  • Player  Windows 10 Pro 2H22 Desktop   My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips t...
  • AlejaR
  • Moderator
  • 303 Views
  • 7 replies
  • 0 likes
  • 303 Views
  • 7 replies
  • 0 likes

Superuser Contribution My desktop client does not play music when I try. Podcasts work though.

I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other client I use works fine (browser and android).

  • Casual Listener
  • I am unable to play music on my desktop client. The music shows in my library but I cannot play any. Podcasts still play though. Have tried reinstalling and restarting but to no avail. Every other cl...
  • AlejaR
  • Moderator
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes