Bug: Podcast played status not syncing to desktop

[Robadobdob]

Plan

Premium

Country

New Zealand

Device

(iPhone 11, iMac, Windows laptop)

Operating System

(iOS 16, Mac OS 10.15, Windows 11)

My Question or Issue

With the release of the new Spotify mobile app (the one with tiktok feed stuff), the played status of podcasts has stopped syncing between the mobile app at the desktop apps.

I can mark all episodes as played in the mobile app, but these are not reflected in either the MacOS or Windows desktop apps. Likewise, marking as played on either desktop app doesn't sync to the mobile app.

I have signed out and in on all apps, and cleared the cache on each installation.

Versions installed:

iOS = 8.8.16.643

Windows = 1.2.6.863.ge7902f05

MacOS = 1.2.6.863.ge7902f05

[Robadobdob]

If I mark as played on desktop and then check it on the Apple Watch it syncs correctly.

It’s like the sync command from the mobile app just doesn’t go up to the server. 

[Robadobdob]

Can confirm:

Mark as played on desktop = not marked on mobile / marked on watch

Mark as played on mobile = not marked on desktop / not marked on watch

It's like the mobile app is just independent of the other devices now.

[Robadobdob · Accepted solution]

Ok, it appears to have come right now so maybe there was some sort of issue that was holding it up.

[Alex]

Hello @Robadobdob 

Thank you for reaching out about this in the Community!

Glad to hear that this started working and your listening activity started syncing between devices 🙂

Cheers.

[Man-In-Brown]

This is still happening to me, so not sure if it's actually fully solved.

Spotify Desktop Version: Spotify for macOS (Apple Silicon) / 1.2.12.902.g1924b088

Spotify iOS Version: 8.8.40.462

Example Podcast: Today, Explained (but is happening with everyone)

[Calinius]

I'm having this issue with marking podcasts as 'finished'. Not syncing either direction from mobile or desktop.

Spotify Desktop Version: Spotify for macOS (Apple Silicon) 1.2.60.564.gcc6305cb
Spotify iOS Version: 9.0.32.638
Example: MrBallen Podcast

[AlejaR]

Hey there @Calinius,

Thanks for your reply here and for the info shared.

We'd suggest you make sure you're running the latest version of the app on both devices, as it seems you should be able to install more recent ones. 

You can check for possible new version updates in the three dot menu that you can find in the left-top of your screen in the desktop app. There, select Help> About Spotify. If there’s a new version available, you’ll see a button “restart to install”. For your mobile, you can go to the Apple Store and check if you see an update button there.

If the above doesn't do the trick, there are some other things you can try:

• If you're using a VPN, try switching it off. Keep in mind Spotify doesn't officially support VPN. This means that issues with the app while using VPN are expected behavior.
• Perform a clean reinstall of the app on the affected device. You can follow these steps to do it.

Keep us in the loop!

[Calinius]

Thank you, this worked! Just to be safe I checked for updates on both devices, did a clean install on mobile, performed reboots on both devices. I also 'whitelisted' Spotify as best I could through my VPN. Everything is working normally now 🙂

[AlejaR]

Hey there @Calinius,

Thanks for your reply and for keeping us in the loop!

We're glad you could sort this one out. Don't hesitate to reach out if you need us again.

Take care 😄