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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80710 Views

40 replies

68 likes

  • 80710 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

773268 Views

503 replies

64 likes

  • 773268 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17259 Views

17 replies

5 likes

  • 17259 Views
  • 17 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2762 Views

0 replies

4 likes

  • 2762 Views
  • 0 replies
  • 4 likes

rembolso

me hicieron un reembolso pero no me llego ningun correo que me iban a rembolsar alg, quisiera saber si efectuaran el reembolso?

Visitor

me hicieron un reembolso pero no me llego ningun correo que me iban a rembolsar alg, quisiera saber si efectuaran el reembolso?

Anyk17

Spotify Star

521 Views

1 replies

0 likes

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Superuser Contribution Problem with sound. Windows desktop app.

Since the last update my desktop app is not working properly on PC. When I select my speakers as the output device, no sound is coming out. If I select my headphones as output, they work. There is no problem with the speakers since if I play anything...

Casual Listener

Since the last update my desktop app is not working properly on PC. When I select my speakers as the output device, no sound is coming out. If I select my headphones as output, they work. There is no...

noelle79

Visitor

1919 Views

6 replies

1 likes

App
PC
problem
sound
  • 1919 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music keeps pausing when Spotify is open on two devices

PlanPremiumCountrySwitzerlandDeviceXiaomi Pocophone F1 & Lenovo Thinkpad T14Operating SystemAndroid 10 & Windows 10 My Question or IssueI do not know exactly what is causing my problem. It seems when I have my wireless earbuds (Jabra 65t) connected v...

Newbie

Plan Premium Country Switzerland Device Xiaomi Pocophone F1 & Lenovo Thinkpad T14 Operating System Android 10 & Windows 10   My Question or Issue I do not know exactly what is ...

mfyz

Visitor

6403 Views

13 replies

7 likes

  • 6403 Views
  • 13 replies
  • 7 likes

Superuser Contribution "This track is not available" - suggested solutions do not work

PlanPremiumCountryCzech RepublicDeviceDell Latitude 7490Operating SystemWindows 10 My Question or IssueBasically my issue is same as the user here describes: https://community.spotify.com/t5/Desktop-Windows/This-track-is-not-available-for-all-tracks/...

Newbie

Plan Premium Country Czech Republic Device Dell Latitude 7490 Operating System Windows 10   My Question or Issue Basically my issue is same as the user here describes: https:...

Vasil

Moderator

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not open audio files, only video files

Sound with video is ok. When I change to audio the sound stops. I have tried everything, including new download. Other music from my Windows computer works fine.

Visitor

Sound with video is ok. When I change to audio the sound stops. I have tried everything, including new download. Other music from my Windows computer works fine.

Vasil

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 11 December update issue

PlanPremiumCountryUSDeviceWindows 11 PRO desktopOperating SystemWindiws 11 PRO My Question or IssueI have the PC set to play through a T+A DAC 200. Before the Windows update, the sound setting for this device was set to 32bit, 352000Hz and Spotify ha...

Music Fan

Plan Premium Country US Device Windows 11 PRO desktop Operating System Windiws 11 PRO   My Question or Issue I have the PC set to play through a T+A DAC 200. Before the Windows update,...

milpai

Music Fan

966 Views

4 replies

0 likes

  • 966 Views
  • 4 replies
  • 0 likes

Superuser Contribution scroll lag only on home tab

PlanPremiumCountryIndonesiaDeviceHP PavilionOperating SystemWindows 10 My Question or Issuewhen i'm scrolling on the home tab it feels laggy, but when i'm on another tab it's smooth like normal. I've tried enabling and disabling the hardware accelera...

Newbie

Plan Premium Country Indonesia Device HP Pavilion Operating System Windows 10   My Question or Issue when i'm scrolling on the home tab it feels laggy, but when i'm on another tab it's...

homepagelagged

Visitor

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
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Superuser Contribution Devices not syncing

PlanPremiumDeviceSamsung A52, HP laptop, Asus ComputerOperating SystemAndroid 13, Windows 10, Windows 11 My Question or IssueHi guys, I have an issue recently that my windows devices do not sync current music with other devices. It happened after I u...

Casual Listener

  Plan Premium Device Samsung A52, HP laptop, Asus Computer Operating System Android 13, Windows 10, Windows 11   My Question or Issue Hi guys, I have an issue recently that my win...

Eni

Moderator

2663 Views

5 replies

0 likes

  • 2663 Views
  • 5 replies
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Spotify Connection to Sonos Speakers fails - but not a Sonos Problem

Hello!In my case, my devices are displayed correctly in the spotify connect. But the connection fails!On the web player and my Iphone device it works. After reinstalling the application everything works once. After restarting, Spotify is again not ab...

Newbie

Hello! In my case, my devices are displayed correctly in the spotify connect. But the connection fails! On the web player and my Iphone device it works. After reinstalling the application everythin...

Majestik

Casual Listener

708 Views

2 replies

2 likes

  • 708 Views
  • 2 replies
  • 2 likes

Superuser Contribution Unable to login into desktop app

The other day, all of a sudden, on my Spotify Windows App, all the tracks turned grey, and the same song kept playing in a loop. I thought it was an Internet issue and changed my network, but no change. I logged out and tried to log back in, but it d...

Visitor

The other day, all of a sudden, on my Spotify Windows App, all the tracks turned grey, and the same song kept playing in a loop. I thought it was an Internet issue and changed my network, but no chan...

Plant1342543

Visitor

11800 Views

20 replies

5 likes

  • 11800 Views
  • 20 replies
  • 5 likes

Superuser Contribution Local files are only playing on the left headphone (Spotify app for Windows

Greetings. Songs on the Spotify site play fine on both sides of the headphones, but local .WAV files are only playing on the left side . . . no sound on the right side. These files play fine in stereo on both sides of the headphones using a different...

Casual Listener

Greetings. Songs on the Spotify site play fine on both sides of the headphones, but local .WAV files are only playing on the left side . . . no sound on the right side. These files play fine in ste...

Barclay61

Casual Listener

898 Views

4 replies

0 likes

  • 898 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Couldn't find that playlist" keeps happening when I click on the Daily Wellness playlist

PlanPremiumCountryUSA DeviceLaptop (CHROME)Operating SystemWindows 10 My Question or IssueWhen I try to open the Daily Wellness podcast on the web player on Chrome, it keeps saying "Couldn't find that playlist.". It was working fine earlier this morn...

Regular

Plan Premium Country USA   Device Laptop (CHROME) Operating System Windows 10   My Question or Issue When I try to open the Daily Wellness podcast on the web player on Chrome, it...

SoundObserver

Casual Listener

11813 Views

21 replies

2 likes

  • 11813 Views
  • 21 replies
  • 2 likes

Chrome: Webplayer broken? "something went wrong, reload page"

It's very weird, I was logged in on my Chrome Account, at first the play button in my playlist didn't work, so I've tied pressing F5 and clicking super fast the playbutton, but still nothing would play. So I assumed I should log out and log in again,...

Casual Listener

It's very weird, I was logged in on my Chrome Account, at first the play button in my playlist didn't work, so I've tied pressing F5 and clicking super fast the playbutton, but still nothing would pl...

Not applicable

1605 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't login using email and password on Windows

I have tried to login to my Spotify account on Windows for the past few days using the email and password that always usually works however this time I get an error message saying:"Oops! Something went wrong, please try again or take a look at our he...

Casual Listener

I have tried to login to my Spotify account on Windows for the past few days using the email and password that always usually works however this time I get an error message saying: "Oops! Something ...

CannCann

Visitor

3577 Views

4 replies

0 likes

Account
Login
  • 3577 Views
  • 4 replies
  • 0 likes

Superuser Contribution "spotify can't play this right now" browser issue

Spotify just at random moments suddenly skips all the tracks to the end of the album/playlist and refuses to play anything doing this loop if tried to play from any place. 75 % of told fixes work only for desktop app, I use browser.No, I won't switch...

Visitor

Spotify just at random moments suddenly skips all the tracks to the end of the album/playlist and refuses to play anything doing this loop if tried to play from any place. 75 % of told fixes work onl...

sto2p

Visitor

1405 Views

2 replies

1 likes

  • 1405 Views
  • 2 replies
  • 1 likes

"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremium CountryUSDeviceHP LaptopProcessor 11th Gen Intel(R) Core(TM)**bleep** 3.00 GHzInstalled RAM 8.00 GB (7.65 GB usable)System type 64-bit operating system, x64-based processor- Im using and audio interface (focusrite 3rd gen)Operating System...

Newbie

  Plan Premium  Country US Device HP Laptop Processor 11th Gen Intel(R) Core(TM)**bleep** 3.00 GHz Installed RAM 8.00 GB (7.65 GB usable) System type 64-bit operating system, x64-b...

Misha74

Casual Listener

442 Views

2 replies

1 likes

  • 442 Views
  • 2 replies
  • 1 likes

Phone shows with "standard" name in my devices.

PlanPremiumCountryDeviceSamsung S20Operating SystemAndroid 12, recent updateMy Question or IssueHello all, Something has probably changed in latest Android12 update for S20, but it impacts Spotify. Maybe it's a permission, maybe it's something else. ...

Music Fan

Plan Premium Country Device Samsung S20 Operating System Android 12, recent update My Question or Issue Hello all,   Something has probably changed in latest Android12 update for S20, ...

plskmtys

Newbie

875 Views

2 replies

2 likes

  • 875 Views
  • 2 replies
  • 2 likes

Superuser Contribution Autoplay not working on Desktop

PlanPremium CountryGermany Operating SystemWindows 10 Pro Additional InfoIt works, when i start a track on my mobile phone.But when i start a track on my Desktop (to play on my mobile phone or on my desktop), it does not work...

Regular

Plan Premium   Country Germany   Operating System Windows 10 Pro   Additional Info It works, when i start a track on my mobile phone. But when i start a track on my Desktop ...

adrienneb83

Casual Listener

5465 Views

15 replies

1 likes

autoplay
Desktop
Windows
  • 5465 Views
  • 15 replies
  • 1 likes

Superuser Contribution Spotify Glitching

PlanPremiumDevicePCOperating SystemWindows 11 My Question or IssueMy spotify keeps glitching whenever I use multiple apps, for example if I use "Blender" and a game or another app at the same time the songs will keep pausing randomly and I'll get an ...

Visitor

  Plan Premium Device PC Operating System Windows 11   My Question or Issue My spotify keeps glitching whenever I use multiple apps, for example if I use "Blender" and a game or an...

Joan

Moderator

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes