Spotify Stops Playing Music

[rileyinthevoid]

Plan

Premium

Country

Canada

Device

All devices

Operating System

All

My Question or Issue

If I am playing music from a playlist, then hop into a Daily Mix playlist and click a track to play, it stops the music I was listening to and doesn't attempt to play the track I'd just clicked.

Clicking tracks not in the Daily Mix will play as expected. Doesn't matter the device I am on, the same effect happens.

This seems like kinda basic functionality to have not working ?

Video of this in action: https://drive.google.com/file/d/1d4zZFP062QSFfH3GGsizoRnHybBf4TW2/view?usp=sharing (yes this is the ONLY way to share it)

[Amay]

Hey @rileyinthevoid, Welcome to the Spotify Community! 🎵

This could be a cache issue. Try clearing the Spotify app cache from settings and see if that helps. You can check this article for more info about storage.

Make sure you're not using any VPN, as that may be causing the problem. If that doesn't help, I'd recomment a clean install of the Spotify app, more about that here.

Let me know how it goes. 🙂

[rileyinthevoid]

Hi Amay,

Just to clarify, this is across every single client, multiple laptops, a desktop and phone.

I appreciate cache issues are a big thing and clearing the cache typically does help, but this is a mutli-device issue!

Not using a VPN at the moment for Spotify

[Amay]

Thanks for the reply @rileyinthevoid. Just to confirm, this issue only happening with the daily mix playlists right?

[rileyinthevoid]

Yes, only the Daily Mix playlists

[Eni]

Hey there @rileyinthevoid, 

Thanks for getting back to us and apologies for the delayed reply. 

You mentioned that this is happening across devices so it might be related to you account. To check that, could you ask a friend or a relative to log in to their account on one of your affected devices to see if they can replicate this behavior? 

Additionally, it's worth giving a different internet connection a go to see if the same happens. If you've been using WiFi, you can now try with mobile data.

Keep us posted on how it goes.