Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremium DuoCountryIndiaDeviceDesktopOperating SystemWindows 10 My Question or IssueIt doesn't matter which browser I use, Chrome or Firefox, incognito or not, extensions enabled or disabled, cookies cleared or not, or which network I'm on. All ot...
Plan Premium Duo Country India Device Desktop Operating System Windows 10 My Question or Issue It doesn't matter which browser I use, Chrome or Firefox, incognito or not, extensions ...
Visitor
6207 Views
7 replies
0 likes
I was listening to that song and there is a problem. I noticed that the lyrics are incomplete and unfinished.https://open.spotify.com/track/6ti1b3VACQBe9N3zlo08n6?si=0cfdf708676a4ba3They could have changed the lyrics to this:How does that get fixed o...
I was listening to that song and there is a problem. I noticed that the lyrics are incomplete and unfinished. https://open.spotify.com/track/6ti1b3VACQBe9N3zlo08n6?si=0cfdf708676a4ba3 They coul...
Moderator
474 Views
3 replies
0 likes
Plan (spotify free desktop)Country (canada) Device(desktop)Operating System(windows 10) My Question or Issue ( local files when playing through discord doesnt show up or display correctly. this has been is happenening since may. ive done everything t...
Plan (spotify free desktop) Country (canada) Device (desktop) Operating System (windows 10) My Question or Issue ( local files when playing through discord doesnt show up or dis...
Newbie
651 Views
3 replies
0 likes
PlanPremiumDevice(PC)Operating System(Windows 10) My Question or IssueThere has once again been added bad additions to the UI of Spotify. When playing song from curtain artists, there will now be either a short video, or a big picture instead of the ...
Plan Premium Device (PC) Operating System (Windows 10) My Question or Issue There has once again been added bad additions to the UI of Spotify. When playing song from curtain artis...
Gig Goer
1845 Views
2 replies
0 likes
On the Windows version of Spotify, when I click on Lyrics icon the lyrics are displayed. However, they no longer sync to the music. Before they line would be highlighted in karoke style as the music played.
On the Windows version of Spotify, when I click on Lyrics icon the lyrics are displayed. However, they no longer sync to the music. Before they line would be highlighted in karoke style as the music ...
Moderator
722 Views
5 replies
1 likes
PlanPremiumCountryBrazilDeviceOpera browserOperating SystemWindows 10 My Question or IssueQuando eu tento dar um play no navegador (qualquer um deles, já testes Chrome e Edge) aparece a mensagem - reprodução de conteúdo protegido não está ativa. Tent...
Plan Premium Country Brazil Device Opera browser Operating System Windows 10 My Question or Issue Quando eu tento dar um play no navegador (qualquer um deles, já testes Chrom...
Moderator
507 Views
1 replies
0 likes
I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.
I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.
Visitor
22885 Views
4 replies
0 likes
couldn't load lyrics for this song , for all songs like this it is written when I press the button to see the lyrics
couldn't load lyrics for this song , for all songs like this it is written when I press the button to see the lyrics
Spotify Star
985 Views
1 replies
0 likes
I was listening to that song and when I go to the lyrics, they are completely wrong.It shows English lyrics instead of French lyrics. https://open.spotify.com/track/5njCO5nkWhTGwgbAzM7cFj?si=198746558fcd4bb0They could have changed the lyrics to this:...
I was listening to that song and when I go to the lyrics, they are completely wrong. It shows English lyrics instead of French lyrics. https://open.spotify.com/track/5njCO5nkWhTGwgbAzM7cFj?si...
Spotify Star
346 Views
1 replies
0 likes
I just formatted my device. I'm trying to reinstall my Spotify account but I can't download anything even though I have a premium account. What do I do to get the download button back because it won't even show that I can download music.
I just formatted my device. I'm trying to reinstall my Spotify account but I can't download anything even though I have a premium account. What do I do to get the download button back because it won'...
Moderator
905 Views
1 replies
0 likes
I have uninstalled & re-installed Spotify (as suggested) I have set streaming quality to Low - as suggested . My music is stopping literally every 5 to 10 seconds, so why am I paying for Premium?
I have uninstalled & re-installed Spotify (as suggested) I have set streaming quality to Low - as suggested . My music is stopping literally every 5 to 10 seconds, so why am I paying for Premium?
Moderator
604 Views
4 replies
0 likes
So, the lyrics for this song are wrong because they are not in the right place.Here is the song:https://open.spotify.com/track/231yhgyGdnGmrqMgRxZJcc?si=cbbf6b27c86c45e0The second line must be J't'ais perdu en bûchant du bois and the third line must ...
So, the lyrics for this song are wrong because they are not in the right place. Here is the song: https://open.spotify.com/track/231yhgyGdnGmrqMgRxZJcc?si=cbbf6b27c86c45e0 The second line must...
Spotify Star
594 Views
1 replies
0 likes
So, compared to the songs that are not live (which are synced), live song lyrics are not synced.For example, I have the song Ti-cul by Les Cowboys Fringants that is not live.https://open.spotify.com/track/2UUzHeM9SUJJSVDmJjgsI1?si=ccf4481b3d55428eThe...
So, compared to the songs that are not live (which are synced), live song lyrics are not synced. For example, I have the song Ti-cul by Les Cowboys Fringants that is not live. https://open.spotify....
Spotify Star
674 Views
1 replies
0 likes
Used to have a simple dual screen set up - One screen died so I'm down to 1 for now. The issue is when I open the Spotify app it appears to be opening onto the second screen which doesn't exist... PlanPremiumCountryNew ZealandDevicePCOperating System...
Used to have a simple dual screen set up - One screen died so I'm down to 1 for now. The issue is when I open the Spotify app it appears to be opening onto the second screen which doesn't exist... &...
Moderator
696 Views
1 replies
0 likes
PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueFor the last week or so, following a Spotify update, I've just got a black screen on opening the desktop app. I've done a clean reinstall and now I just get a login window inviti...
Plan Free Country UK Device PC Operating System Windows 10 My Question or Issue For the last week or so, following a Spotify update, I've just got a black screen on opening the deskt...
Spotify Star
601 Views
1 replies
0 likes
I have tried to login to my Spotify account on Windows for the past few days using the email and password that always usually works however this time I get an error message saying:"Oops! Something went wrong, please try again or take a look at our he...
I have tried to login to my Spotify account on Windows for the past few days using the email and password that always usually works however this time I get an error message saying: "Oops! Something ...
Visitor
3310 Views
4 replies
0 likes
PlanPremiumCountryPolandDevice Operating SystemWindows 11 My Question or IssueHello, I've noticed that when I play a song from the Spotify app on Android or iOS through Spotify Connect, it doesn't synchronize with the deskop app. I installed the prev...
Plan Premium Country Poland Device Operating System Windows 11 My Question or Issue Hello, I've noticed that when I play a song from the Spotify app on Android or iOS...
Spotify Star
379 Views
2 replies
0 likes
I reset my password a few times and made sure to put it in perfectly when it didn’t work at first, but it still won’t let me log in. I’m logged in on other devices but this just isn’t working, It keeps saying the password is wrong, and if i try to lo...
I reset my password a few times and made sure to put it in perfectly when it didn’t work at first, but it still won’t let me log in. I’m logged in on other devices but this just isn’t working, It kee...
Moderator
458 Views
1 replies
0 likes
Hi, Is it possible to watch music videos on desktop app, but redirect sound to Spotify Connect compatible device?
Hi, Is it possible to watch music videos on desktop app, but redirect sound to Spotify Connect compatible device?
Moderator
387 Views
1 replies
0 likes
PlanPremiumCountrySlovakiaDeviceLenovo Legion S7Operating SystemWindows 10 My Question or IssueWhen I shuffle a folder on my computer and restart the application while playing the resulting shuffled playlist, the playlist resets to the first song tha...
Plan Premium Country Slovakia Device Lenovo Legion S7 Operating System Windows 10 My Question or Issue When I shuffle a folder on my computer and restart the application while playin...
Regular
1042 Views
6 replies
0 likes
