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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139224 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139224 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54946 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54946 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution [Playlists] I can't see the track numbers in my playlist

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueOn one playlist instead of number of song i can see only note, but on others normally i can see the song numbers. Also i can see "release date" under which nothing is written, whe...

  • Casual Listener
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue On one playlist instead of number of song i can see only note, but on others normally i can see the song nu...
  • OscarDC
  • Moderator
  • 8040 Views
  • 21 replies
  • 1 likes
  • 8040 Views
  • 21 replies
  • 1 likes

Superuser Contribution [Desktop] White Boxes after update

PlanPremiumCountryUSAOperating System(Windows 11) My Question or IssueWhite boxes have started showing up around my Spotify player. This has only started after the update. Does anyone know a fix?you can see one in the top right corner, but they come ...

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  • Newbie
  • Plan Premium Country USA Operating System (Windows 11)   My Question or Issue White boxes have started showing up around my Spotify player. This has only started after the update. Does a...
  • jimtunes
  • Casual Listener
  • 4839 Views
  • 34 replies
  • 26 likes
  • Desktop
    Trouble Shooting
    White boxes
  • 4839 Views
  • 34 replies
  • 26 likes

Superuser Contribution Windows 10 Error - "Spotify can not play this right now. If you have files on your..."

I have recently clean installed Windows 10 home edition on my computer. Since the re-install I have not been able to use the desktop app for spotify to play songs. I am able to use the spotify desktop app to control my phone and the browser songs wit...

  • Newbie
  • I have recently clean installed Windows 10 home edition on my computer. Since the re-install I have not been able to use the desktop app for spotify to play songs.   I am able to use the spoti...
  • Lyubka
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Listening while gaming

Ok so the Dev's might want to take a look at all the major gaming ports that are used out there so that there isn't port hogging going on between Major Games, their Launcher and Spotify. My and quit a but of my friends and gaming community have stopp...

  • Newbie
  • Ok so the Dev's might want to take a look at all the major gaming ports that are used out there so that there isn't port hogging going on between Major Games, their Launcher and Spotify. My and quit ...
  • Alex
  • Moderator
  • 48 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows10 Desktop App does not see the speaker set-up that Android app sees

BACKGROUNDI use Spotify FamilyI use Windows10 Sonos Desktop version 1.1.48.625.g1c87c7f7I use Android Version version 8.5.94.839I wirelessly connect both units to the same WiFi (2,4Ghz) Router. The router ALSO has a Sonos Boost wired directly. Our ho...

  • Regular
  • BACKGROUND I use Spotify Family I use Windows10 Sonos Desktop version 1.1.48.625.g1c87c7f7 I use Android Version version 8.5.94.839 I wirelessly connect both units to the same WiFi (2,4Ghz) Route...
  • aleaiactaest17
  • Newbie
  • 801 Views
  • 11 replies
  • 1 likes
  • 801 Views
  • 11 replies
  • 1 likes

spotify does not play over audio interface

hi there, i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of course very annoying. Any one experienced problems like this? be...

  • Casual Listener
  • hi there,   i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of co...
  • madonnis
  • Visitor
  • 37148 Views
  • 24 replies
  • 4 likes
  • Windows
  • 37148 Views
  • 24 replies
  • 4 likes

Superuser Contribution This content is not available for all songs

PlanPremiumCountryThe NetherlandsDeviceDell laptopOperating SystemWindows 10 x64 My Question or IssueI cant play any song directly from Spotify on my laptop. The only thing that works is to press the play button in an album. All songs are greyed out....

  • Casual Listener
  • Plan Premium Country The Netherlands Device Dell laptop Operating System Windows 10 x64   My Question or Issue I cant play any song directly from Spotify on my laptop. The only thing t...
  • pablo0722
  • Casual Listener
  • 23418 Views
  • 33 replies
  • 8 likes
  • 23418 Views
  • 33 replies
  • 8 likes

Question about local file quality

So recently I bought a vinyl of Purity Ring's begin again on vinyl. The album came with a download to some high quality mp3's, which sound incredibly nice. However when I imported them through the local files section of Spotify, I noticed that the so...

  • Newbie
  • So recently I bought a vinyl of Purity Ring's begin again on vinyl. The album came with a download to some high quality mp3's, which sound incredibly nice. However when I imported them thro...
  • Adeviant
  • Visitor
  • 1973 Views
  • 3 replies
  • 0 likes
  • 1973 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Issue when dragging song from "Next in queue" to "Next up" section

PlanFreeCountryUSADeviceDell Inspiron 16 Plus 7620Operating SystemWindows 11Spotify VersionSpotify for Windows (MS Store)1.1.99.878.g1e4ccc6eMy Question or IssueI like to drag songs from my manually created queue ("Next in queue") to the auto-generat...

  • Roadie
  • Plan Free Country USA Device Dell Inspiron 16 Plus 7620 Operating System Windows 11 Spotify Version Spotify for Windows (MS Store) 1.1.99.878.g1e4ccc6e My Question or Issue I like to drag...
  • kaworu_bloodpaw
  • Roadie
  • 180 Views
  • 2 replies
  • 0 likes
  • Adding to Queue
    Desktop
    queue
    Song Queue
  • 180 Views
  • 2 replies
  • 0 likes

Що робить якщо спотіфай не відкриваються , але я з України

я пробую зайти в свій аккаунт але не входить"Возможно, Spotify заблокированбрандмауэром. Открой его настройки иразреши приложению доступ к интернету. КрoMe Toro, Tb Mожешь изменить настройки прокси (код ошибки: client_token:101)"вилазіть о ця помилка

  • Visitor
  • я пробую зайти в свій аккаунт але не входить "Возможно, Spotify заблокирован брандмауэром. Открой его настройки и разреши приложению доступ к интернету. КрoMe Toro, Tb Mожешь изменить настройки пр...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Superuser Contribution My spotify app keeps changing song

Hi,My spotify app on my laptop (Windows 11) keeps changing song whenever i click on the progress bar, i already reinstalled the app multiple times but it keeps happening. But when i use spotify web, it doesn't happen. does anyone know what happen to ...

  • Casual Listener
  • Hi, My spotify app on my laptop (Windows 11) keeps changing song whenever i click on the progress bar, i already reinstalled the app multiple times but it keeps happening.   But when i use sp...
  • hopetoomuch
  • Casual Listener
  • 236 Views
  • 6 replies
  • 1 likes
  • 236 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution It constantly says I'm offline even though I have a secure internet connection

PlanFreeCountrySingaporeDeviceThe older Asus A45VOperating SystemWindows 10 My Question or IssueIt's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection...

  • Casual Listener
  •   Plan Free Country Singapore Device The older Asus A45V Operating System Windows 10   My Question or Issue It's constantly saying I'm in "Offline Mode" and that I need to be onl...
  • RuiVascoOliveira
  • Visitor
  • 49819 Views
  • 33 replies
  • 5 likes
  • 49819 Views
  • 33 replies
  • 5 likes

Solved!!Superuser Contribution Add to Queue button Missing now

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueI recently have seen that I can no longer add songs to my queue. It works on mobile still but I do not know how to add them to queue any more. The button is not in the ri...

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  • Regular
  •   Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue I recently have seen that I can no longer add songs to my queue. It works on mobile st...
  • DaniGirlOtt
  • Casual Listener
  • 3990 Views
  • 11 replies
  • 0 likes
  • 3990 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't play any new songs

PlanPremiumCountryUnited StatesDeviceDesktop Operating SystemWindows 10 My Question or IssueFor the past couple of months, no new song releases have played on my Spotify app. I can listen to new releases through my browser and my phone, yet my Spotif...

  • Casual Listener
  • Plan Premium Country United States Device Desktop  Operating System Windows 10   My Question or Issue For the past couple of months, no new song releases have played on my Spotify...
  • Alex
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App doesn't open in Windows 10

PlanPremiumCountryUSADeviceLenovo ThinkpadOperating SystemWindows 10 My Question or IssueThe Spotify app won't launch at all - the window does not appear and no processes appear in task manager. I went through the "clean reinstall" process that is po...

  • Casual Listener
  • Plan Premium Country USA Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue The Spotify app won't launch at all - the window does not appear and no processes app...
  • Beatnik48
  • Casual Listener
  • 51826 Views
  • 17 replies
  • 0 likes
  • 51826 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify Web App not working, VPN is connected

I was working on my App development, and I needed to use VPN access for some API integration once the VPN was connected, the Spotify Web app started giving me a 403 status code error. I might be wrong here, but it is just feedback if this can be reso...

  • Visitor
  • I was working on my App development, and I needed to use VPN access for some API integration once the VPN was connected, the Spotify Web app started giving me a 403 status code error.    ...
  • Alex
  • Moderator
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists disappear from profile if in folders

PlanPremiumCountryFranceDeviceiPhone XR My Question or IssueHi all,I've noticed the playlists I've created inside folders (by clicking on the folder and then the + sign) are not showing when me or someone else goes to my profile, even if they're publ...

  • Visitor
  • Plan Premium Country France Device iPhone XR   My Question or Issue Hi all, I've noticed the playlists I've created inside folders (by clicking on the folder and then the + sign) are no...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Keeps Pausing Every 30 Seconds

PlanPremium Family PlanCountryUnited StatesDeviceAndroid, PCOperating SystemWindows 10 My Question or IssueI have been having my Spotify paused every 30 seconds, randomly. Here's the catch though.. IT IS NOT ATTACHED TO MY DISCORD. PLEASE DO NOT GIVE...

  • Visitor
  • Plan Premium Family Plan Country United States Device Android, PC Operating System Windows 10   My Question or Issue I have been having my Spotify paused every 30 seconds, randomly.&...
  • MihailY
  • Moderator
  • 3988 Views
  • 4 replies
  • 1 likes
  • 3988 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Song skipping

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 11My Question or IssueEvery time I try to change the tempo of the song in the player it skips to the next track

  • Casual Listener
  • Plan Premium Country Brazil Device Desktop Operating System Windows 11 My Question or Issue Every time I try to change the tempo of the song in the player it skips to the next track
  • Eni
  • Moderator
  • 241 Views
  • 6 replies
  • 2 likes
  • 241 Views
  • 6 replies
  • 2 likes

Why does the song close or skip to another song when I rewind or fast forward a song?

PlanFreeCountryAzerbaijanDeviceHuawei Matebook 14Operating SystemWindows 11 My Question or IssueWhy does the song close or skip to another song when I rewind or fast forward a song?

  • Newbie
  • Plan Free Country Azerbaijan Device Huawei Matebook 14 Operating System Windows 11   My Question or Issue Why does the song close or skip to another song when I rewind or fast forward ...
  • Mazen_Walid
  • Casual Listener
  • 161 Views
  • 2 replies
  • 1 likes
  • 161 Views
  • 2 replies
  • 1 likes