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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134323 Views
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  • 24 likes
  • Mac
    Windows
  • 134323 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50951 Views
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  • 32 likes
  • Windows
  • 50951 Views
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Solved!!Superuser Contribution Spotify Connect and integrations not working on PC

My PC has Spotify installed and is connected to my home network via LAN cable. When I click the Connect button, nothing shows up (I have 3 Bose speakers in my home connected to the same network as my PC, plus my iPhone when I have the app open). I ca...

  • Regular
  • My PC has Spotify installed and is connected to my home network via LAN cable. When I click the Connect button, nothing shows up (I have 3 Bose speakers in my home connected to the same network as my...
  • Rakeen
  • Casual Listener
  • 3476 Views
  • 7 replies
  • 1 likes
  • 3476 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify Desktop App Keeps Un-Downloading Songs Without My consent

I am using a premium account for the Spotify app for Windows 10 due to the need to download songs to be able to listen offline (long story, but I need to turn off the internet nightly). The problem is that Spotify will un-download songs without my co...

  • Regular
  • I am using a premium account for the Spotify app for Windows 10 due to the need to download songs to be able to listen offline (long story, but I need to turn off the internet nightly). The problem i...
  • TheWhiteDragon
  • Regular
  • 222 Views
  • 7 replies
  • 0 likes
  • 222 Views
  • 7 replies
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Superuser Contribution Play/Pause, Skip, and Shuffle Controls Gone

PlanPremiumCountryUnited StatesDeviceHP Stream 14"Operating SystemWindows 10 My Question or IssueRecently, the bottom bar (that contains the play/pause, shuffle, skip, etc buttons) has disappeared. I figured out that zooming into the max allows it to...

  • Casual Listener
  • Plan Premium Country United States Device HP Stream 14" Operating System Windows 10   My Question or Issue Recently, the bottom bar (that contains the play/pause, shuffle, skip, etc bu...
  • OscarDC
  • Moderator
  • 3747 Views
  • 14 replies
  • 0 likes
  • bottom bar
    shuffle
    skip
  • 3747 Views
  • 14 replies
  • 0 likes

Random Stopping with CloudFlare DNS (1.1.1.1)

CountryUKDeviceDevice AgnosticOperating SystemWindows, Linux My Question or IssueWhen using cloudflare DNS (1.1.1.1) playback stops and starts randomly (about every 10-50 seconds) with the message "Can't play the current song."This issue only affects...

  • Newbie
  • Country UK Device Device Agnostic Operating System Windows, Linux   My Question or Issue When using cloudflare DNS (1.1.1.1) playback stops and starts randomly (about every 10-50 seconds...
  • nthnwlsh
  • Newbie
  • 1898 Views
  • 5 replies
  • 9 likes
  • 1898 Views
  • 5 replies
  • 9 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryMexicoDeviceLegion 5 ProOperating SystemWin 11 Home My Question or IssueToday, when i try any track I get the message: "Spotify can't play this right now. If you have the file on your computer you can import it."I've done many clean...

  • Newbie
  • Plan Premium Country Mexico Device Legion 5 Pro Operating System Win 11 Home   My Question or Issue Today, when i try any track I get the message: "Spotify can't play this right now. I...
  • Alex
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify on pc stops my songs after 3 seconds and wont let me listen to them

Some songs in my playlist will play however recently I've run into a recurring problem where after between 0-6 seconds spotify will stop playing the song and will no longer let me listen to it on pc until i reset spotify and then it does it with othe...

  • Visitor
  • Some songs in my playlist will play however recently I've run into a recurring problem where after between 0-6 seconds spotify will stop playing the song and will no longer let me listen to it on pc ...
  • Yordan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution "I don't like *ARTIST*" button doesn't work

PlanPremiumCountryUnited StatesDevicePC, iPhone 13 Pro Max, MacBook Pro 2020Operating SystemWindows 10, Windows 11, iOS 15.4.1, macOS Big Sur 11.6.5 My Question or IssueI've been clicking on "I don't like *artist name*" on the Release Radar playlist ...

  • Regular
  • Plan Premium Country United States Device PC, iPhone 13 Pro Max, MacBook Pro 2020 Operating System Windows 10, Windows 11, iOS 15.4.1, macOS Big Sur 11.6.5   My Question or Issue I'v...
  • Yordan
  • Moderator
  • 240 Views
  • 9 replies
  • 0 likes
  • Release Radar
  • 240 Views
  • 9 replies
  • 0 likes

Pornographic Podcast Episode/Song Art

I was searching for a song whose first two letters are "Se" and, upon putting in only these letters, the featured recommendation fed to me by the autosearch is here: https://open.spotify.com/episode/3xGk63rkzqVIa95kOqN7pQ?si=fe1f5726b5f34c7e and, it ...

  • Visitor
  • I was searching for a song whose first two letters are "Se" and, upon putting in only these letters, the featured recommendation fed to me by the autosearch is here: https://open.spotify.com/episode/...
  • 49 Views
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  • 49 Views
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Superuser Contribution does installing windows 11 effect spotify i dont want to lose my playlists

right now i have windows 10 . I want to upgrade to windows 11 but iam concerned that i will lose all of my music when i make the change. one other thing i do not down load any music .

  • Casual Listener
  • right now i have windows 10 . I want to upgrade to windows 11 but iam concerned that i will lose all of my music when i make the change. one other thing i do not down load any music .
  • jswain59
  • Casual Listener
  • 83 Views
  • 3 replies
  • 0 likes
  • 83 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant clear recently played list

i cant clear recently played list, i can see they in my home screen but they arent in my library, i need help

  • Visitor
  • i cant clear recently played list, i can see they in my home screen but they arent in my library, i need help
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't play a song . It is 'spotify can't play this right now......'

it is playing the song at all. It throwing a popup message like 'spotify can not play this right now .If you have the file on your computer you can import it'.

  • Newbie
  • it is playing the song at all. It throwing a popup message like 'spotify can not play this right now .If you have the file on your computer you can import it'.
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home page not loading, cannot search for music.

My home page on my PC is not loading. When I search for music the screen remains black. Have uninstalled/reinstalled. Have gone through the"hosts". Everything is correct. Will not work on web browser either. Seems to work fine on my phone.

  • Visitor
  • My home page on my PC is not loading. When I search for music the screen remains black. Have uninstalled/reinstalled. Have gone through the"hosts". Everything is correct. Will not work on web bro...
  • Alex
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is an episode I listened to staying in my not listened to playlist?

While listening to a podcast show, I keep getting episodes I already listened to, they just start over like I've never heard it before. Even when I listened to it today, in the same sitting. Even putting it as listened to, it won't actually remember ...

  • Visitor
  • While listening to a podcast show, I keep getting episodes I already listened to, they just start over like I've never heard it before. Even when I listened to it today, in the same sitting. Even put...
  • Yordan
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Solved!! Why are songs stuttering at the same time each time when played?

Every time I play a song, it will stutter at some time within the first 12 seconds of the song (while the time it happens depends on what song it is, it will always happen at the same time for each song), playing the same note over again for about 6 ...

  • Casual Listener
  • Every time I play a song, it will stutter at some time within the first 12 seconds of the song (while the time it happens depends on what song it is, it will always happen at the same time for each s...
  • MandyIGuess
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

PC Spotify app collects all your regular files in "Downloads" directory !!! Why is it so ?

Hi,I'm using PC desktop Spotify version 1.1.1.348.g9064793a.I was investigating the issue related to constant high CPU usage and memory leak of Spotify app, and accidentally has noticed the strange thing:If you try to monitor the Spotify process via ...

  • Music Fan
  • Hi, I'm using PC desktop Spotify version 1.1.1.348.g9064793a. I was investigating the issue related to constant high CPU usage and memory leak of Spotify app, and accidentally has noticed the stran...
  • S0und
  • Regular
  • 1483 Views
  • 6 replies
  • 0 likes
  • 1483 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify sounds like a broken record?

PlanPremiumCountry UKDeviceWindows 10 PCMy Question or Issue Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various listening devices to ensure that it is not my PC causing this. Why would Spotify sudd...

  • Regular
  •   Plan Premium Country  UK Device Windows 10 PC My Question or Issue  Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various li...
  • AndresM
  • Moderator
  • 905 Views
  • 4 replies
  • 1 likes
  • 905 Views
  • 4 replies
  • 1 likes

Superuser Contribution Daily intros show up in mixes

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueIt seems like the daily intros (Daily Drive, Daily Sports, etc.) can show up in one's personalized mixes, when I think 100% of people wouldn't want this behavior. Th...

  • Casual Listener
  • Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue It seems like the daily intros (Daily Drive, Daily Sports, etc.) can show up in on...
  • Kiril
  • Moderator
  • 249 Views
  • 7 replies
  • 1 likes
  • chill-mix
    mixes
    Potential Bug
    potential-bug
  • 249 Views
  • 7 replies
  • 1 likes

Superuser Contribution All songs greyed out

PlanFamily PremiumCountryUSADeviceDesktop AppOperating SystemWindows 10 My Question or IssueAll the songs on my desktop app are greyed out. Previously, I wasn't able to login. I uninstalled and reinstalled the app and then I was able to login, but no...

  • Casual Listener
  • Plan Family Premium Country USA Device Desktop App Operating System Windows 10   My Question or Issue All the songs on my desktop app are greyed out. Previously, I wasn't able to log...
  • Kiril
  • Moderator
  • 821 Views
  • 7 replies
  • 0 likes
  • 821 Views
  • 7 replies
  • 0 likes

desktopu açamıyorum

spotify is responding diyor, defalarca silip yüklememe rağmen açılmıyor

  • Visitor
  • spotify is responding diyor, defalarca silip yüklememe rağmen açılmıyor
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
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Env: prod