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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136961 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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[Desktop] Media Key Overlay no longer works with Win11 22H2 update

The volume ui has been completely revamped so now the overlay no longer shows. Hoping Spotify can reinvent their own to still show upper left or front and center, whichever's best. Screenshot below of new volume ui:

2022-10-08 13 51 20.jpg
  • Casual Listener
  • The volume ui has been completely revamped so now the overlay no longer shows. Hoping Spotify can reinvent their own to still show upper left or front and center, whichever's best.   Screensho...
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  • Desktop
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Superuser Contribution Why can't I use 6 1-month Spotify cards?

I bought six 1-month Spotify cards from my local Rite-Aid for $10.00 a card and I read somewhere the limit you can do is 18months at a time so I only bought 6 cards each being 1 month but after adding 4 of the 6 the site wouldn't let me redeem any fu...

  • Newbie
  • I bought six 1-month Spotify cards from my local Rite-Aid for $10.00 a card and I read somewhere the limit you can do is 18months at a time so I only bought 6 cards each being 1 month but after addin...
  • OscarDC
  • Moderator
  • 119 Views
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  • 119 Views
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Solved!!Superuser Contribution playlists contain a note symbol instead of the track number

PlanI am a paying customer.CountrySweden.DeviceMSI laptop.Operating SystemWindows 10.My Question or IssueSome of my playlists contain a note symbol instead of the track number that normally is displayed. I think it happens when I copy songs from anot...

  • Roadie
  • Plan I am a paying customer. Country Sweden. Device MSI laptop. Operating System Windows 10. My Question or Issue Some of my playlists contain a note symbol instead of the track number that ...
  • bosi
  • Roadie
  • 335 Views
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  • 335 Views
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Superuser Contribution No se reproduce la música

Busco determinado interprete, sale la playlist respectiva pero cuando apreto el botón de play no reproduce la canción

  • Visitor
  • Busco determinado interprete, sale la playlist respectiva pero cuando apreto el botón de play no reproduce la canción
  • Vasil
  • Moderator
  • 68 Views
  • 1 replies
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  • 68 Views
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Superuser Contribution can't play songs that aren't liked or in a playlist (Windows)

Can't play any songs that aren't liked or in a playlist on spotify on my windows 11 app. If I do try to play one of those songs, nothing shows up on the current playing thing at the bottom. Also, I can't put songs on my pc from my phone, like connect...

  • Casual Listener
  • Can't play any songs that aren't liked or in a playlist on spotify on my windows 11 app. If I do try to play one of those songs, nothing shows up on the current playing thing at the bottom. Also, I c...
  • MihailY
  • Moderator
  • 144 Views
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  • 144 Views
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Superuser Contribution Full Screen Mode

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 10 My Question or IssueIs there a way to turn off the "up Next" box? And if not could this be added as an option please

  • Gig Goer
  • Plan Premium Country UK Device HP Laptop Operating System Windows 10   My Question or Issue Is there a way to turn off the "up Next" box? And if not could this be added as an option pl...
  • OscarDC
  • Moderator
  • 115 Views
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  • 115 Views
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Superuser Contribution Spotify for Web non functioning

I use Spotify for Web on Windows 10 in Chrome. I've been getting a consistent "you are offline" error despite knowing that my computer is connected to the internet and otherwise working fine. Signing out and back in again has made the issue worse, be...

  • Visitor
  • I use Spotify for Web on Windows 10 in Chrome. I've been getting a consistent "you are offline" error despite knowing that my computer is connected to the internet and otherwise working fine. Signing...
  • AlejaR
  • Moderator
  • 74 Views
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  • 74 Views
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Superuser Contribution Local File does not play, is stuck at 0:00?

I have 2 songs in my playlist. I edited the cover, name, song name, etc.When I try to play them, they are stuck at 0:00. If I go to a timestamp e.G 1:14, it is stuck at 1.14. Anyone know how to fix this?

  • Visitor
  • I have 2 songs in my playlist. I edited the cover, name, song name, etc. When I try to play them, they are stuck at 0:00. If I go to a timestamp e.G 1:14, it is stuck at 1.14. Anyone know how to fix...
  • Vasil
  • Moderator
  • 93 Views
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  • 93 Views
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Superuser Contribution After unpausing a song, it mutes but apparently keeps playing and remains muted until I pick another

PlanPremiumOperating SystemWindows 10 My Question or IssueAfter I pause a song on Spotify for Windows and then come back to resume it, the progress bar moves as if the song is playing but there is zero audio. The only way I have found to fix this is ...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue After I pause a song on Spotify for Windows and then come back to resume it, the progress bar moves as if the song is playin...
  • MihailY
  • Moderator
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Superuser Contribution look of app

my app looks diffrend, how can i get old look of my app back (windows)https://imgur.com/a/tUT4zEz

  • Visitor
  • my app looks diffrend, how can i get old look of my app back (windows) https://imgur.com/a/tUT4zEz
  • Yordan
  • Moderator
  • 123 Views
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  • 123 Views
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where is the friend feed on desktop app

the friend feed came at first on the desktop spotify app when i downloaded it. it came on the right hand side. now i cant find it back

  • Casual Listener
  • the friend feed came at first on the desktop spotify app when i downloaded it. it came on the right hand side. now i cant find it back
  • Taylith
  • Rising Star 3
  • 80 Views
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  • 80 Views
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Solved!!Superuser Contribution Local Files - Spotify Desktop Won't Recognize Metadata

PremiumWindows 10 I've got some mp3 files that Spotify won't recognize the titles of. I've fixed them in Mp3tag, but Spotify still won't recognize them. Check out the attached pic from Mp3tag... ... and check out the attached pic from Spotify Desktop...

  • Music Fan
  • Premium Windows 10   I've got some mp3 files that Spotify won't recognize the titles of. I've fixed them in Mp3tag, but Spotify still won't recognize them. Check out the attached pic from Mp3...
  • OscarDC
  • Moderator
  • 4763 Views
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  • 4763 Views
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Superuser Contribution Recommended songs resets to first selection after refreshing it and leaving page

PlanFree/PremiumCountryUKDeviceDesktop & IPhoneOperating SystemWindows & IOS My Question or IssueAfter refreshing the recommended songs list at the bottom of my playlist, the list will reset back to the initial list if I leave the page and come back ...

  • Visitor
  • Plan Free/Premium Country UK Device Desktop & IPhone Operating System Windows & IOS   My Question or Issue After refreshing the recommended songs list at the bottom of my playl...
  • AlejaR
  • Moderator
  • 76 Views
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  • 76 Views
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Superuser Contribution I have no current Facebook integration. How do I refresh my connection?

My profile picture and list of friends do not update, there are no friends in the "Friend Activity" section, and, I do not have the "Connect to Facebook" button in settings that everyone talks about.I have tried logging out and logging back in, updat...

  • Newbie
  • My profile picture and list of friends do not update, there are no friends in the "Friend Activity" section, and, I do not have the "Connect to Facebook" button in settings that everyone talks about....
  • Alex
  • Moderator
  • 65 Views
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  • 65 Views
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Solved!!Superuser Contribution Music won't playback, but podcasts do.

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueOn my PC the play button is disabled for all music. Podcasts still seem to play.I can play music on my PC through the web browser player.All other devices are ok.

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue On my PC the play button is disabled for all music. Podcasts still seem to play. I can play music ...
  • benjamin2017
  • Casual Listener
  • 126 Views
  • 4 replies
  • 0 likes
  • 126 Views
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Superuser Contribution Searching song in playlist not possible anymore with keyboard

PlanFree/PremiumCountry DeviceLaptopOperating SystemWindows 10My Question or IssueSince some time, the feature to find a song in a playlist by typing part of the name of the playlist is not working anymore. It's very annoying and I find myself cursin...

  • Casual Listener
  • Plan Free/Premium Country   Device Laptop Operating System Windows 10 My Question or Issue Since some time, the feature to find a song in a playlist by typing part of the name of the pl...
  • Alex
  • Moderator
  • 116 Views
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  • 0 likes
  • 116 Views
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Superuser Contribution Shortcut ctrl+l not focus to search bar

When you press shortcut ctrl+l, it switches to search page, but focus to search input is gone immediately and you have to press ctrl+l again. Even though this topic https://community.spotify.com/t5/Desktop-Windows/Ctrl-L-shortcut-for-search-broken-af...

  • Music Fan
  • When you press shortcut ctrl+l, it switches to search page, but focus to search input is gone immediately and you have to press ctrl+l again.   Even though this topic https://community.spotify...
  • MihailY
  • Moderator
  • 82 Views
  • 1 replies
  • 1 likes
  • 82 Views
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  • 1 likes

Superuser Contribution [Desktop][iPhone] Syncronization between queues works badly

I am experiencing a problem with using the iPhone app and Desktop app.When I go to work I listen on my iPhone. Then when I get to work I switch to using the Desktop version instead. Then the queue is synconized so I can keep listening on the same que...

  • Music Fan
  • I am experiencing a problem with using the iPhone app and Desktop app. When I go to work I listen on my iPhone. Then when I get to work I switch to using the Desktop version instead.  Then the...
  • Lyubka
  • Moderator
  • 233 Views
  • 2 replies
  • 1 likes
  • Windows
  • 233 Views
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  • 1 likes