Shuffle don't work anymore, help needed

[Crashy03]

Plan: Premium

Device: Desktop app, manually downloaded from the website not Microsoft store

Operating System: Win 11

My Question or Issue

So i factory reset my pc a week ago, and Spotify worked perfectly. But now i cant shuffle my playlist. The shuffle button is there and i can press it, but nothing happens. it blinks when i press it but don't turn on. Had no problems before the windows 11 reset until now

[Ivelina · Accepted solution]

Hi @Crashy03,

Thanks for posting this thread in the Community!

As corrupted cache can cause different performance issues, I advise that you perform a clean reinstall if you haven't already done so. You can check out the steps here.

In case this doesn't change anything, you can delete the current app version and instead download Spotify from the Microsoft Store. Sometimes the apps can have different behavior. 

Lastly if the issue persists, let us know in case this happens in the Web Player as well.

We'll be on the lookout 🙂

[Crashy03]

Thanks for the advice, i did a fresh install on my computer. still from the webpage and it seems to be working, somewhat.

for some reason the shuffle does not work when i have my app language on Swedish, but it works perfectly on English. It does the same on the Web player if i have the language set to Swedish, but it stopped after a fresh install if i have my app set on English and not Swedish