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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • 24 likes
  • Mac
    Windows
  • 133633 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Dropdown menu not scrollable - cropped

PlanPremiumCountryCzechiaDeviceLenovo ThinkPad T490Operating SystemWindows 10 21H1 My Question or IssueI have stumbled upon an issue with the dropdown menu in the desktop app when I try to share a song. Have to close it, scroll the inner section and ...

  • Newbie
  • Plan Premium Country Czechia Device Lenovo ThinkPad T490 Operating System Windows 10 21H1   My Question or Issue I have stumbled upon an issue with the dropdown menu in the desktop app...
  • Amayy
  • Rising Star 4
  • 32 Views
  • 1 replies
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  • 32 Views
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Solved!!Superuser Contribution Can't view history on browser.

When using the app I can see history but only when I use the app. They don't sync. Also for recently played anything. I am not sure why my browser can't show history either.

  • Newbie
  • When using the app I can see history but only when I use the app. They don't sync. Also for recently played anything. I am not sure why my browser can't show history either.  
  • Mihail
  • Spotify Legend
  • 318 Views
  • 1 replies
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  • 318 Views
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Superuser Contribution App has no sound

DevicePC - Windows 10 My Question or IssueApp doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no error message. Browser and Android app works fine on the same acco...

  • Casual Listener
  • Device PC - Windows 10   My Question or Issue App doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no er...
  • Alex
  • Moderator
  • 218 Views
  • 3 replies
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  • Troubleshooting
  • 218 Views
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Solved!!Superuser Contribution Disable Friend Activity

PlanPremiumCountryIndiaDeviceLaptopOperating SystemWindows 10VersionSpotify for Windows1.1.68.632.g2b11de83 My Question or IssuePreviously there was an option to stop showing you activity friends under Settings > Social. Currently no such option is v...

  • Casual Listener
  • Plan Premium Country India Device Laptop Operating System Windows 10 Version Spotify for Windows 1.1.68.632.g2b11de83   My Question or Issue Previously there was an option to stop s...
  • AndresM
  • Moderator
  • 670 Views
  • 7 replies
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  • 670 Views
  • 7 replies
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[SOLVED] Pc spotify web player can't hear the music but it still plays

PlanPremiumCountryPolandDevicePcOperating SystemWindows 10 pro My Question or IssueHi, so I have this strange issue with listening to music on spotify web browser. At first when you play songs its nothing strange. Things get bad after like 9 seconds....

  • Newbie
  •   Plan Premium Country Poland Device Pc Operating System Windows 10 pro   My Question or Issue Hi, so I have this strange issue with listening to music on spotify web browser. At...
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  • 167 Views
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Superuser Contribution Enhance button

Hello.I have a question. I have read about new feature of My playlists, called enhanced button in Spotify for the recordings.I am sorry, where is this button? I would like to find It and find similar songs of My playlists.Thank You.Marco

  • Roadie
  • Hello. I have a question. I have read about new feature of My playlists, called enhanced button in Spotify for the recordings. I am sorry, where is this button? I would like to find It and find sim...
  • Noguri
  • Roadie
  • 1863 Views
  • 5 replies
  • 0 likes
  • 1863 Views
  • 5 replies
  • 0 likes

Superuser Contribution [PC] Download not working

PlanPremiumDevicePcOperating SystemWindows 10My Question or IssueI'm trying to download a playlist but the progress bar for the download only progresses a little then stops. I've tried restarting the app, my computer and everything else I could think...

  • Newbie
  • Plan Premium Device Pc Operating System Windows 10 My Question or Issue I'm trying to download a playlist but the progress bar for the download only progresses a little then stops. I've tried ...
  • Mihail
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution PC Desktop version - search not working

Plan: PremiumCountry: USADevice; Lenovo laptopOperating System; Windows 10My Question or IssueSince the update of 9-8-2021, search is not working on my desktop version. Uninstalling and reinstalling the software does not resolve the issue.

  • Casual Listener
  • Plan: Premium Country: USA Device; Lenovo laptop Operating System; Windows 10 My Question or Issue Since the update of 9-8-2021, search is not working on my desktop version. ...
  • Eni
  • Moderator
  • 214 Views
  • 4 replies
  • 1 likes
  • 214 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Discover weekly unavailable

Plan: PremiumCountry: FinlandDevice: PC/PhoneOperating System: Windows 10 Pro, Android 10 My Question or Issue: This week all of the songs on Discover weekly have been greyed out (=unavaible) on both devices. See image: Click!

  • Casual Listener
  • Plan: Premium Country: Finland Device: PC/Phone Operating System: Windows 10 Pro, Android 10   My Question or Issue: This week all of the songs on Discover weekly have been greyed out (=u...
  • slebbeog
  • Casual Listener
  • 598 Views
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  • 598 Views
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Superuser Contribution Playback unit changes after phone call

PlanPremiumCountrySweden Windows 10/Android 11 My IssueWhen I'm listening to Spotify on my laptop, connected to my bluetooth speaker,if I get a phone call and connect my bluetooth headset to my phone and answer, Spotify pauses. All good and well.Howe...

  • Newbie
  • Plan Premium Country Sweden   Windows 10/Android 11   My Issue When I'm listening to Spotify on my laptop, connected to my bluetooth speaker, if I get a phone call and connect my b...
  • Ver
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
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Superuser Contribution Album art doesn't load for Playlist Folders

PlanPremiumCountryUSADeviceDell Laptop, HP Desktop, or Asus Laptop (Bug is device agnostic).Operating SystemWindows 10 My Question or IssueSome of my playlists are folders, i.e. they contain other playlists, (most of which are single albums). Unfortu...

  • Casual Listener
  • Plan Premium Country USA Device Dell Laptop, HP Desktop, or Asus Laptop (Bug is device agnostic). Operating System Windows 10   My Question or Issue Some of my playlists are folders, i...
  • MafeG
  • Moderator
  • 139 Views
  • 1 replies
  • 2 likes
  • 139 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Album list not shown in search

PlanPremium CountryThe Netherlands/Happens in English and Dutch interface language. DeviceMS Surfacebook 2Processor Intel(R) Core(TM)**bleep** 2.11 GHzInstalled RAM 16,0 GBSystem type 64-bit operating system, x64-based processorOperating SystemEditio...

  • Regular
  • Plan Premium   Country The Netherlands/ Happens in English and Dutch interface language.    Device MS Surfacebook 2 Processor Intel(R) Core(TM)**bleep** 2.11 GHz Installed RA...
  • Jeremy
  • Moderator
  • 382 Views
  • 8 replies
  • 0 likes
  • album list
    Search
  • 382 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Problem with removing current playing song from My playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.Those informations are not maybe i...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Ver
  • Moderator
  • 330 Views
  • 7 replies
  • 0 likes
  • Playlist
  • 330 Views
  • 7 replies
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Superuser Contribution [Desktop][Connect] Allow hiding the "Connect with Facebook" panel in the UI

There is a panel on the entire left side of the desktop UI dedicated to getting you to connect your Facebook and Spotify. accounts. I want to be able to hide this panel without having to connect a Facebook account.

  • Visitor
  • There is a panel on the entire left side of the desktop UI dedicated to getting you to connect your Facebook and Spotify. accounts. I want to be able to hide this panel without having to connect a Fa...
  • Elena
  • Moderator
  • 103 Views
  • 1 replies
  • 1 likes
  • Connect
    Desktop
  • 103 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I cannot use spotify on pc

PlanPremiumCountryItalyDevice(iPhone 8, Windows pc)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium family account on my iphone 8, everything works perfectly.I cannot use spotify on pc, neither the downloaded...

  • Casual Listener
  • Plan Premium Country Italy Device (iPhone 8, Windows pc) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have premium family account on my ipho...
  • MafeG
  • Moderator
  • 229 Views
  • 3 replies
  • 1 likes
  • 229 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify installs every time I open the app.

I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it. My Issue:Every time I open the Spotify app, it "re-installs" and then loads up with no problem....

  • Newbie
  • I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it.   My Issue: Every time I open the Sp...
  • Shredpow
  • Casual Listener
  • 1145 Views
  • 2 replies
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  • Install
    launcher
    open
    reinstall
    Windows
  • 1145 Views
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Solved!!Superuser Contribution sound issues with the desktop app

Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright besides the sound being muted. I've connected to a d...

  • Newbie
  • Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright b...
  • CarlosE
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Desktop (Windows)
    Sound issue
  • 214 Views
  • 1 replies
  • 0 likes

Windows App EXE Location

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Pro: Version 20H2 (latest version) My Question or IssueWhere is the Spotify EXE file location? A simple question but nobody knows... Someone else posted a month ago the same exact question and n...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro: Version 20H2 (latest version)   My Question or Issue Where is the Spotify EXE file location? A simple question but n...
  • elfarto1975
  • Casual Listener
  • 366 Views
  • 3 replies
  • 0 likes
  • Account
  • 366 Views
  • 3 replies
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Superuser Contribution Connect not finding wifi speakers

I have several wifi , spotify enabled speakers at homeSonosBoseGoogle All of them work without issues from the Mobile Spotify App from Android and IOS devices, i can use spotify connect and play music just fine.But i also have two Windows 10 laptops ...

  • Casual Listener
  •   I have several wifi , spotify enabled speakers at home Sonos Bose Google   All of them work without issues from the Mobile Spotify App from Android and IOS devices, i can use spotif...
  • MafeG
  • Moderator
  • 365 Views
  • 3 replies
  • 0 likes
  • Connect
    Speakers
    wifi
    Windows
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution My local files can't play/sync on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't play any local files from my laptop on my phone and I've tried everything. The local ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • Eni
  • Moderator
  • 457 Views
  • 12 replies
  • 2 likes
  • 457 Views
  • 12 replies
  • 2 likes