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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1386 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144611 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129380 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10895 Views

1 replies

6 likes

  • 10895 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Rare double click bug with playlist folders

PlanPremiumCountryUSADeviceDell XPS desktopOperating SystemWindows 11 My Question or IssueI've discovered an interesting bug/quirk when dealing with playlists inside playlist folders. Let's say you have a playlist folder. Inside that folder you have ...

Roadie

Plan Premium Country USA Device Dell XPS desktop Operating System Windows 11   My Question or Issue I've discovered an interesting bug/quirk when dealing with playlists inside playlist...

Vasil

Moderator

390 Views

1 replies

1 likes

  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pinned to taskbar issue

Whenever the Desktop Windows app is pinned to the taskbar, opening creates another instance of it instead of opening as the pinned application.

Visitor

Whenever the Desktop Windows app is pinned to the taskbar, opening creates another instance of it instead of opening as the pinned application.

Yordan

Moderator

437 Views

1 replies

1 likes

  • 437 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why is my app running so slow

I have performed multiple clean reinstalls of the spotify app, both the windows version and the og version, disabled hardware acceleration, etc. and the spotify app is still incredibly slow. my computer is good and this is the only program that runs ...

Visitor

I have performed multiple clean reinstalls of the spotify app, both the windows version and the og version, disabled hardware acceleration, etc. and the spotify app is still incredibly slow. my compu...

1ue999

Casual Listener

1218 Views

3 replies

0 likes

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Superuser Contribution Re: Desktop: Jam now available

Well.. there was a new updated I think yesterday, where it shows "Start a Jam" next to your friends listening activity and now the Jam actually doesn't work. I tried and my friend tried to start one, but the other person doesn't hear the music... Not...

Newbie

Well.. there was a new updated I think yesterday, where it shows "Start a Jam" next to your friends listening activity and now the Jam actually doesn't work. I tried and my friend tried to start one,...

Yordan

Moderator

381 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Settings menu hardly has any options

I have recently discovered that it is no longer showing my friend's activity in the sidebar. When I went to my Settings menu there were only two options (Language and Display) and nothing else. I remember before there were loads of options for all ki...

Regular

I have recently discovered that it is no longer showing my friend's activity in the sidebar. When I went to my Settings menu there were only two options (Language and Display) and nothing else. I rem...

countryboy

Regular

524 Views

1 replies

1 likes

  • 524 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music doesnt play in my headset

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or Issue My spotify wont play music in my headset.When i press play on spotify it will only play the sound on my tv screen which is not what i want.I have expereminted and ive fou...

Casual Listener

Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue   My spotify wont play music in my headset. When i press play on spotify it will only pl...

MrBlaza

Casual Listener

341 Views

3 replies

0 likes

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  • 0 likes

Superuser Contribution Song won't play. Always shows "Spotify can't play this song right now"

PlanPremiumCountryPHDeviceHP DesktopOperating SystemWindows 11My Question or IssueI can't play any song on Spotify. I tried install and reinstalling, downloading from the Microsoft Store, clearing cache, disabling Hardware acceleration, all shows the...

Casual Listener

Plan Premium Country PH Device HP Desktop Operating System Windows 11 My Question or Issue I can't play any song on Spotify. I tried install and reinstalling, downloading from the Microsoft ...

Eni

Moderator

579 Views

5 replies

0 likes

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Superuser Contribution Some keyboard shortcuts aren't working in the Web Player

Some Keyboard Shortcuts don't work on Spotify Web Player Example: Raise volume (Alt + Up Arrow)Lower volume (Alt + Down Arrow)Seek forward (Shift + Right Arrow)Seek backward (Shift + Lefr Arrow) Please Fix it

Regular

Some Keyboard Shortcuts don't work on Spotify Web Player Example: Raise volume (Alt + Up Arrow) Lower volume (Alt + Down Arrow) Seek forward (Shift + Right Arrow) Seek backward (Shift + Lefr A...

emailtoben

Visitor

1980 Views

10 replies

3 likes

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  • 10 replies
  • 3 likes

Superuser Contribution My jam is not working.

PlanPremiumCountryNigeriaDeviceLenovo ThinkpadOperating System Windows 10 My Question or IssueI have been trying to have a jam with my friends, but the problem is that when I invite them, we don't have synced queues, what we're playing is different, ...

Newbie

  Plan Premium Country Nigeria Device Lenovo Thinkpad Operating System  Windows 10   My Question or Issue I have been trying to have a jam with my friends, but the problem i...

Susan_GP

Moderator

405 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Cursor in search field jumps around while typing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

410 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Jam Won't Open To Desktop App

PlanPremium (Solo)CountryUSADeviceDesktop (Ryzen 5 5600G w/ NVIDIA RTX 3060) / Motorola Edge+ (2022)Operating SystemWindows 11 / Android My Question or IssueAs the subject infers, I can't join Jams via desktop. When I click a link to join a jam, it o...

Casual Listener

Plan Premium (Solo) Country USA Device Desktop (Ryzen 5 5600G w/ NVIDIA RTX 3060) / Motorola Edge+ (2022) Operating System Windows 11 / Android   My Question or Issue As the subject in...

Kanishq

Newbie

5037 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Superuser Contribution Strange bar at the top

Hello how can I restore the old look of spotify, I recently had to reinstall spotify from scratch and I have this weird bar at the top. Is there any way to restore the tiles on the left side of the window? It looked more aesthetically pleasing and wa...

Newbie

Hello how can I restore the old look of spotify, I recently had to reinstall spotify from scratch and I have this weird bar at the top. Is there any way to restore the tiles on the left side of the w...

Zoomper_

Casual Listener

1326 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Superuser Contribution Why can't I change my email?

I haven't signed up with Facebook or anything but I have signed up with my student email and I'm trying to change it to my personal email. I tried to change it yet it won't let me.

Visitor

I haven't signed up with Facebook or anything but I have signed up with my student email and I'm trying to change it to my personal email. I tried to change it yet it won't let me.

Joan

Moderator

631 Views

3 replies

0 likes

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Superuser Contribution Notifications button missing after update

I just updated the desktop app and have been greeted with the old style UI - where the Search and Home buttons are back to the left panel. Also, the Notifications button is missing. I'm getting really fed up with what appears to be constant changes t...

Roadie

I just updated the desktop app and have been greeted with the old style UI - where the Search and Home buttons are back to the left panel. Also, the Notifications button is missing.   I'm gett...

Maria

Moderator

519 Views

1 replies

0 likes

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Superuser Contribution Spotify app closes after like 4 seconds of me doing something

Operating SystemWindows 10My Question or IssueSpotify app closes after like 4 seconds of me doing somethingI've done a clean installation and i've restarted my computer??

Casual Listener

  Operating System Windows 10 My Question or Issue Spotify app closes after like 4 seconds of me doing something I've done a clean installation and i've restarted my computer??

Maria

Moderator

966 Views

9 replies

0 likes

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Superuser Contribution My "Podcasts New Episodes" list is empty when I click

PlanPremiumCountry USA DeviceLenovo laptopOperating SystemWindows 10 Pro My Question or IssueHello, I'm on on Windows Desktop app, and when I click on link for my podcasts "New Episodes" there is just a blank screen that comes up. This has been an is...

Casual Listener

Plan Premium Country USA   Device Lenovo laptop Operating System Windows 10 Pro   My Question or Issue Hello,   I'm on on Windows Desktop app, and when I click on link for ...

Yordan

Moderator

1686 Views

3 replies

1 likes

  • 1686 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to manage "liked songs" playlist?

Trying to sort my "liked songs" by artist/song so I can identify duplicates and possibly remove them. If they are the same song by a different artist, I may want to keep them both.

Visitor

Trying to sort my "liked songs" by artist/song so I can identify duplicates and possibly remove them. If they are the same song by a different artist, I may want to keep them both.

Hanna31287

Visitor

843 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Why am I getting random podcasts instead of the next in the series?

PlanFreeCountryNew ZealandDeviceHP LaptopOperating SystemWindows 10 My Question or IssueI have just started using Spotify, and am using the Chrome browser version (I have not downloaded an app). I'm listening to a single specific podcast. Whenever I ...

Casual Listener

Plan Free Country New Zealand Device HP Laptop Operating System Windows 10   My Question or Issue I have just started using Spotify, and am using the Chrome browser version (I have not...

Eni

Moderator

4931 Views

13 replies

1 likes

  • 4931 Views
  • 13 replies
  • 1 likes