Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Paid for premium but not getting any of it!

Paid for premium but not getting any of it!

Spotify Username

tgmoon

Plan

Free/Premium

Country

UK

 

Hi.  After a short break, I've resubscribed for premium but it doesn't seem to be working on desktop or mobile.  I've logged out, uninstalled, reinstalled etc., to no avail.  My account shows as a premium account online as well as a recipt of payment.  Any ideas how to kick it into action?

 

Cheers

 

Thom 

Reply
3 Replies

Hey @tgmoon

 

Have you made sure that you're logging into the right account (with the username in your Spotify receipt)? 🙂

 

Other than that, I can recommend doing a clean reinstall of the Windows app:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.

 

For mobile I suggest uninstalling, restarting the device, and then reinstalling Spotify.

 

Let me know how it goes 🙂

SebastySpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the reply. Yup tried all that, both on desktop and phone with no
success, yet my account shows me as a fully paid subscriber!

@tgmoon

 

I suggest getting in touch with Support so they can take a look backstage. 🙂

Choose one of the following methods:

Twitter: SpotifyCares

Facebook: SpotifyCares

Contact form.

 

Note: if you chose the contact form and receive a reply telling you to check out Support articles or Community, please reply back to it and you will be contacted shortly (in a day or two).

 

Have a nice day!

SebastySpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts