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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52618 Views
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  • 33 likes
  • Windows
  • 52618 Views
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  • 33 likes

Spotify re-following artist on its own/ playing music

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time. What is this? I'm the only user on this account, I've never followed the artist, it just plays music/refollows on it...

  • Casual Listener
  • For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time.    What is this? I'm the only user on this account, I...
  • surmata
  • Casual Listener
  • 670 Views
  • 2 replies
  • 1 likes
  • 670 Views
  • 2 replies
  • 1 likes

Unable to maximize window on a portrait display

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When maximizing the spotify window (whether manually dra...

  • Newbie
  • I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When ...
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  • 226 Views
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No Sound

One morning....poof! no sound using Spotify app. Sound on computer works for every other app. Spotify volume at max. Time track at bottom indicates music is streaming, but no sound comes out! Rebooted computer. Uninstalled and reinstalled Spotify app...

  • Casual Listener
  • One morning....poof! no sound using Spotify app.  Sound on computer works for every other app.  Spotify volume at max.  Time track at bottom indicates music is streaming, but no sound ...
  • InfusionGB
  • Roadie
  • 193 Views
  • 2 replies
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  • 193 Views
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Can't play music from one artist on spotify

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made...Seems trivial, right? I just want answers.Thing is, I can play their songs from the web browser, and it opens the regular window and plays the so...

  • Newbie
  • I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made... Seems trivial, right? I just want answers. Thing is, I can play their songs from the web br...
  • Sebasty
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
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I don't find my friend :(

Hi all I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ?Maybe someone know why ? Thanks for your help and i'm sorry for my bad engl...

  • Casual Listener
  • Hi all   I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ? Maybe someone...
  • Sebasty
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Spotify opens, but doesn't start up and dings repeatedly (Windows 7)

At some point Spotify stopped working properly. This happened a few months ago and have yet to find any solution. Spotify opens up, but stays black, and the only menus available are File, Edit, and View. Also the Windows error sound dings rapidly and...

spotify_wont_start.jpg
  • Casual Listener
  •   At some point Spotify stopped working properly.  This happened a few months ago and have yet to find any solution.  Spotify opens up, but stays black, and the only menus availab...
  • Rec-Tech
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • Windows
  • 274 Views
  • 3 replies
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cant logg in to my account error 404 but any other accounts work

Hello there, So my Problem is... I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the error 404. Than i look for some posts "what is error 404". I saw t...

  • Casual Listener
  • Hello there,  So my Problem is...  I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the e...
  • schmiddiline
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
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Unable to add my own playlists to a folder

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, then adding their playlists, then simply deleting the...

  • Newbie
  • I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, th...
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  • 156 Views
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Spotify installation problem

I had the regular PC version of Spotify on my desktop PC running Windows 10. It worked perfectly until this summer, when Spotify released the app in the Windows Store.I went ahead and installed the app.....but didn't realize I was supposed to uninsta...

  • Newbie
  • I had the regular PC version of Spotify on my desktop PC running Windows 10.   It worked perfectly until this summer, when Spotify released the app in the Windows Store. I went ahead and in...
  • Sebasty
  • Spotify Star
  • 1628 Views
  • 1 replies
  • 0 likes
  • 1628 Views
  • 1 replies
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why does my playlist not play

Hi There I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this: When I'm on the Spotify app on my laptop most songs will play both on my laptop and on my Dot, when I try and play a song form my local files ...

  • Newbie
  • Hi There   I can't understand why my playlist won't play on my Echo Dot, I have premium, the problem is this:  When I'm on the Spotify app on my laptop most songs will play both on my lap...
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  • 178 Views
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Will you fix the shuffle feature? It repeats only some songs over and over again

I've been asking (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start in any part of the playlist without repaeting all the sa...

  • Casual Listener
  • I've been asking  (not only me) why the "shuffle" only shuffles the same list of songs and only that. There should be a feature that really randomize the whole playlists and that it make a start...
  • Javierba
  • Casual Listener
  • 695 Views
  • 4 replies
  • 4 likes
  • Android
    shuffle
    Windows
  • 695 Views
  • 4 replies
  • 4 likes

Solved!! Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group policy

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions.One that stands out is written by one of Spotify's own, Peter, titled '[Tutorial][Windows] How to Fix Error 17 (Installer)'.I...

SpotifyError5317.png SpotifyGPO.png SpotifyMovex86.png SpotifyMovex64.png
  • Roadie
  • There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions. One that stands out is written by one of Spotify's own, Peter , titled...
  • TheCurvyGoddess
  • Newbie
  • 90544 Views
  • 77 replies
  • 66 likes
  • Windows
  • 90544 Views
  • 77 replies
  • 66 likes

Spotify tries to connect...

On my smartphone (S8+) spotify works perfectly, but when I type in my log in data on desktop version it stays in the log in process forever.spotify website log in - no problem.I reinstalled spotify several times. pls help

  • Newbie
  • On my  smartphone (S8+) spotify works perfectly, but when I type in my log in data on desktop version it stays in the log in process forever. spotify website log in - no problem. I reinstalled...
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  • 167 Views
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Not working

When I click on a song to play the song appears on screen in the left bottom corner for a split second and then disappears.

  • Newbie
  • When I click on a song to play the song appears on screen in the left bottom corner for a split second and then disappears.
  • 172 Views
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  • 172 Views
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Local Files

Hello!I have tried almost everything trying to get my songs from my computer to my phone. Right now, I am connected to a hotspot to my phone from my computer, my firewall is turned off, and playlists on my phone and desktop are set to download. My fi...

  • Newbie
  • Hello! I have tried almost everything trying to get my songs from my computer to my phone. Right now, I am connected to a hotspot to my phone from my computer, my firewall is turned off, and playlis...
  • 237 Views
  • 0 replies
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  • 237 Views
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Import from iTunes not working

I love Spotify but just started using it full-time around three months ago. Before then I got all my songs from iTunes and now have around 250 songs that I'd like to import to Spotify. I organized them into playlists and followed all the instructions...

  • Newbie
  • I love Spotify but just started using it full-time around three months ago.  Before then I got all my songs from iTunes and now have around 250 songs that I'd like to import to Spotify. I o...
  • 203 Views
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  • 203 Views
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Keeps skipping tracks

When I play anything from the windows app, it just keeps skipping tracks for a few minutes, and then stops. I can't play anything.

  • Newbie
  • When I play anything from the windows app, it just keeps skipping tracks for a few minutes, and then stops. I can't play anything. 
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  • 201 Views
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Please add the heart button to regular playlists.

I like that I can heart music on the Discover Weekly list, but I often don't know if I really like a song until I've had it in my lineup for a few weeks, but in the ordinary playlists, there is no option to "heart" a song.

  • Regular
  • I like that I can heart music on the Discover Weekly list, but I often don't know if I really like a song until I've had it in my lineup for a few weeks, but in the ordinary playlists, there is no op...
  • 325 Views
  • 0 replies
  • 2 likes
  • 325 Views
  • 0 replies
  • 2 likes

Scroll bug

Today I encountered this strange behaviour. Spotify scroll to the end of the page which can be problematic with artists that have a lot of song and albums.These are the steps to reproduce this bug:Go to any artist page.Choose About tab.Scroll to the ...

  • Newbie
  • Today I encountered this strange behaviour. Spotify scroll to the end of the page which can be problematic with artists that have a lot of song and albums. These are the steps to reproduce this...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
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Playlist Track Arrangement (UNSORTED but Can't Move)

I created a playlist and initially had no trouble moving the tracks around. However, after a few weeks of not doing anything with it, I added a song to it recently and just now tried to move it. It won't move. None of the songs will move. Please don'...

  • Newbie
  • I created a playlist and initially had no trouble moving the tracks around. However, after a few weeks of not doing anything with it, I added a song to it recently and just now tried to move it. It w...
  • 179 Views
  • 0 replies
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  • 179 Views
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