Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39056 Views
  • 75 replies
  • 26 likes
  • 39056 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66977 Views
  • 265 replies
  • 21 likes
  • 66977 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4695 Views
  • 1 replies
  • 6 likes
  • 4695 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144668 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144668 Views
  • 0 replies
  • 26 likes

Playlist Bild vom Mix der Woche (English/Deutsch)

Hey leute, mein Problem ist folgendes.Ist es moeglich das Playlist Bild vom Mix der Woche zu aendern bzw wird dieses irgendwann aktualisiert. Mein jetziges Playlist Bild war mein altes Facebook Profilbild und dieses will ich aus diversen Gruenden nic...

  • Visitor
  • Hey leute, mein Problem ist folgendes. Ist es moeglich das Playlist Bild vom Mix der Woche zu aendern bzw wird dieses irgendwann aktualisiert. Mein jetziges Playlist Bild war mein altes Facebook Pro...
  • user-removed
  • Not applicable
  • 2054 Views
  • 4 replies
  • 7 likes
  • 2054 Views
  • 4 replies
  • 7 likes

Friend activity has disappeared

Hi, could anybody please help me? The list of what are my friends listening to has become empty, I still can see the list but without seeing the activity of my friends. Thanks in advance, Dada

  • Casual Listener
  • Hi,  could anybody please help me? The list of what are my friends listening to has become empty, I still can see the list but without seeing the activity of my friends.    Thanks i...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Solved!! Spotity taskbar icon

Hi, Spotify icon on the taskbar changed to generic 'my computer' icon. the icon changes back to default once I pin the application. Also, it only happens in the Microsoft store version. this started about 2-3 month ago.spotify version:1.0.75.485.g1f7...

  • Casual Listener
  • Hi, Spotify icon on the taskbar changed to generic 'my computer' icon. the icon changes back to default once I pin the application. Also, it only happens in the Microsoft store version. this started ...
  • Evgeny91
  • Casual Listener
  • 4666 Views
  • 1 replies
  • 0 likes
  • Desktop
    Icon
    taskbar
  • 4666 Views
  • 1 replies
  • 0 likes

Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

I just discovered that I cannot connect with spotify, even tough there is no problem with my internet connection. Im kind of in a hurry to cononect because I have some download credits that expire tomorrow.. Anyone experiencing the same problems? Any...

  • Newbie
  • I just discovered that I cannot connect with spotify, even tough there is no problem with my internet connection. Im kind of in a hurry to cononect because I have some download credits that expire ...
  • Jachu_m
  • Newbie
  • 75142 Views
  • 42 replies
  • 10 likes
  • 75142 Views
  • 42 replies
  • 10 likes

Social Activity is gone

Now I can just see what a few of my friends are listening, not all of them! Why???

  • Newbie
  • Now I can just see what a few of my friends are listening, not all of them! Why???
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Friend Acivity is Gone

My friend activity is replaced by "Find Friends" banner and whenever I try to turn on "Publish my activity on Spotify" option, it turns off automatically next time I look. Any solutions? Tried unfollowing and following everyone but when I follow them...

  • Casual Listener
  • My friend activity is replaced by "Find Friends" banner and whenever I try to turn on "Publish my activity on Spotify" option, it turns off automatically next time I look. Any solutions?   Tri...
  • Adolphin
  • Casual Listener
  • 514 Views
  • 3 replies
  • 2 likes
  • 514 Views
  • 3 replies
  • 2 likes

BUG: Can't Queue Music from Album View

All of the play buttons on the Album View do nothing. (on each song and the master (green) PLAY button) I've successfully gotten music to begin playing from the Search view and the Artist view. I'm on W10 using the Store app. I've tried closing and r...

  • Newbie
  • All of the play buttons on the Album View do nothing. (on each song and the master (green) PLAY button) I've successfully gotten music to begin playing from the Search view and the Artist view. I'm o...
  • 271 Views
  • 0 replies
  • 0 likes
  • bug
  • 271 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Sporatically changes songs, pauses, sets itself to shuffle, changes to songs to genres i never liste

been having this issue after i started sharing my spotify with my family.Now it changes song to generas i never listen to, pauses plays sets to shuffle changes albums, and all on its own.i havent reached the end of an album when it does this, so its ...

  • Casual Listener
  • been having this issue after i started sharing my spotify with my family. Now it changes song to generas i never listen to, pauses plays sets to shuffle changes albums, and all on its own. i ha...
  • Alfredo
  • Roadie
  • 1349 Views
  • 3 replies
  • 0 likes
  • 1349 Views
  • 3 replies
  • 0 likes

Spotify desktop randomly starts playing when paused for a while

Hi ive got a very anoying problem I leave my computer on a lot and when going to sleep or out I will pause spotify, but after a while it will randamly start playing this can be when im out or in the mdiidle of the night. if i cant fix this problem im...

  • Regular
  • Hi ive got a very anoying problem I leave my computer on a lot and when going to sleep or out I will pause  spotify, but after a while it will randamly start playing this can be when im out or i...
  • princessjacs
  • Newbie
  • 4432 Views
  • 19 replies
  • 1 likes
  • Windows
  • 4432 Views
  • 19 replies
  • 1 likes

Daily mix gone?

So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop app and when I manage to navigate to previously pl...

  • Casual Listener
  • So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop...
  • Azimere
  • Casual Listener
  • 807 Views
  • 2 replies
  • 2 likes
  • 807 Views
  • 2 replies
  • 2 likes

Friend Activity not showing on windows

So basically was in the car with a friend and he was playing some songs on his phone (I follow him). I couldnt remeber the songs name but didnt bother to ask i thought it would just pop up in my friends activity. Instead it just says 'Find Friends' a...

  • Newbie
  • So basically was in the car with a friend and he was playing some songs on his phone (I follow him). I couldnt remeber the songs name but didnt bother to ask i thought it would just pop up in my frie...
  • themercury611
  • Casual Listener
  • 518 Views
  • 1 replies
  • 4 likes
  • 518 Views
  • 1 replies
  • 4 likes

Spotify não continua à tocar músicas da última seção

Meu aplicativo do Spotify nunca salva a última música ouvida e nem em que parte da música parou para tocá-la assim que o aplicativo inicia. Todos os dias ouço dezenas de música, então, desligo o computador, quando volto à ligá-lo, o aplicativo do Spo...

  • Newbie
  • Meu aplicativo do Spotify nunca salva a última música ouvida e nem em que parte da música parou para tocá-la assim que o aplicativo inicia. Todos os dias ouço dezenas de música, então, desligo o comp...
  • 921 Views
  • 0 replies
  • 4 likes
  • 921 Views
  • 0 replies
  • 4 likes

Radio and Daily Mix not loading

All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, the radio doesn't seem to be loading either. It was all w...

  • Newbie
  • All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, t...
  • Azimere
  • Casual Listener
  • 1924 Views
  • 2 replies
  • 11 likes
  • 1924 Views
  • 2 replies
  • 11 likes

Solved!! Always installation

I am using Spotify since years, first on my old PC under Windows Vista - now I've got a new one and Windows 10. The icon is still on my desktop, but every time that I open it, it has to be installed anew. Formerly it opened and at once was there. Wha...

  • Casual Listener
  • I am using Spotify since years, first on my old PC under Windows Vista - now I've got a new one and Windows 10. The icon is still on my desktop, but every time that I open it, it has to be installed ...
  • Tommy47
  • Casual Listener
  • 844 Views
  • 2 replies
  • 0 likes
  • 844 Views
  • 2 replies
  • 0 likes

find friends bar is blocking what my friends are listening to

I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working. Opened spotify and the "find friends" banner/ad is blocking...

  • Casual Listener
  • I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working.  O...
  • 340 Views
  • 0 replies
  • 2 likes
  • 340 Views
  • 0 replies
  • 2 likes

[Bug report] Playlist download switch graphical issue (GIF)

The switch overlays the sticky playlist header when scrolling: EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in the left navigation pane (green vertical bar is missing)

spotify.gif
  • Casual Listener
  • The switch overlays the sticky playlist header when scrolling:   EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in ...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Change Song Order on Playlist?

How do I change song order within a playlist?  (Desktop and Android)

  • Casual Listener
  • How do I change song order within a playlist?  (Desktop and Android)
  • HopperGoLightly
  • Casual Listener
  • 123905 Views
  • 13 replies
  • 1 likes
  • 123905 Views
  • 13 replies
  • 1 likes

Desktop keeps stopping tracks

Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine on the app

  • Casual Listener
  • Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine ...
  • LJB123
  • Casual Listener
  • 782 Views
  • 4 replies
  • 0 likes
  • 782 Views
  • 4 replies
  • 0 likes

Spotify won't play songs

The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the end I get a notification that the songs I want to ...

  • Newbie
  • The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the...
  • Sebasty
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Can only play one track at a time

Hi, When I click to play an album or playlist, the first track will play with no issues, but the rest do not follow on. I have to refresh the page between each one. Any ideas?Using web browser on my laptop - using Firefox.

  • Casual Listener
  • Hi, When I click to play an album or playlist, the first track will play with no issues, but the rest do not follow on. I have to refresh the page between each one. Any ideas? Using web browser on m...
  • Sebasty
  • Community Legend
  • 1114 Views
  • 5 replies
  • 1 likes
  • 1114 Views
  • 5 replies
  • 1 likes