Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37972 Views
  • 75 replies
  • 25 likes
  • 37972 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66264 Views
  • 265 replies
  • 21 likes
  • 66264 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4646 Views
  • 1 replies
  • 6 likes
  • 4646 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144589 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144589 Views
  • 0 replies
  • 26 likes

Solved!! I can't make my collaborative playlist public

Hi, Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, my whole playlist becomes 'Secret'. I can only choose for a publ...

  • Casual Listener
  • Hi,   Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative b...
  • candyputa
  • Newbie
  • 146634 Views
  • 13 replies
  • 0 likes
  • Windows
  • 146634 Views
  • 13 replies
  • 0 likes

Superuser Contribution Name of local songs

Hello everyone.When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existing song title while they are non-market music. I would like ...

  • Casual Listener
  •  Hello everyone. When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existin...
  • Goodman
  • Spotify Legend
  • 1030 Views
  • 2 replies
  • 0 likes
  • local songs
  • 1030 Views
  • 2 replies
  • 0 likes

Solved!! Most of my songs disappeared

Hi guys,I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys help me out ? Thanks in advance.

  • Regular
  • Hi guys, I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys ...
  • murloc26
  • Regular
  • 1737 Views
  • 10 replies
  • 0 likes
  • 1737 Views
  • 10 replies
  • 0 likes

Resizing the app window

So many updates went through since issue appeared and it is still not fixed for so long.Seriously what's the problem in fixing it?The issue is that resizing makes the window stuck and empty space appears.

  • Visitor
  • So many updates went through since issue appeared and it is still not fixed for so long. Seriously what's the problem in fixing it? The issue is that resizing makes the window stuck and empty space...
  • aeneas1
  • Music Fan
  • 2127 Views
  • 2 replies
  • 3 likes
  • 2127 Views
  • 2 replies
  • 3 likes

Privacy settings don't save

Hello,I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on.I've tried using both the windows store and the version from the spotify ...

  • Visitor
  • Hello, I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on. I've tried using b...
  • Denax
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Freezing on Exit

When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later, my computer will lock up and I'll have to hard re...

  • Regular
  • When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later...
  • TheBrickSlayer
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

spotify not loading facebook friends

Hi,i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop.also when i press 'find friends' it comes up with a tab called 'login with facebook...

  • Visitor
  • Hi, i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop. also when i press 'find frie...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Autoplay similar songs keeps playing even when turned off

Hi, Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps happening.

  • Newbie
  • Hi,   Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps ha...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Spotify scrolling glitch with Photoshop

If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion to let the library roll down a bit. I can scroll wi...

  • Newbie
  • If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion ...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Importing music

Hi,I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens?Also, more frustratingly, I can listen to playlist on my lapt...

  • Newbie
  • Hi, I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens? Also, ...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Shuffle play only playing first songs in playlist

This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up roughly 15% of the entire playlist). Funny enough, it ...

  • Regular
  • This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up rou...
  • HannasAnarion
  • Casual Listener
  • 6472 Views
  • 8 replies
  • 9 likes
  • Windows
  • 6472 Views
  • 8 replies
  • 9 likes

Windows Desktop App Blank Screen

Well here I am back making a new post for the same issue yes that's right Windows Desktop App Blank Screen just installed the latest version and I get the same issue as I reported September 2017 yes that's right 8 months ago, so I'm sorry Spotify bac...

  • Gig Goer
  • Well here I am back making a new post for the same issue yes that's right Windows Desktop App Blank Screen just installed the latest version and I get the same issue as I reported September 2017 yes ...
  • Chrissykes78
  • Gig Goer
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

Windows 10 app showing facebook account

I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email!How get rid of facebook account and user name ?Please see the screenshot.

Cattura.PNG
  • Casual Listener
  • I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email! How get rid of facebook account and user name ? Please see t...
  • 370 Views
  • 0 replies
  • 0 likes
  • Facebook
    Windows 10
  • 370 Views
  • 0 replies
  • 0 likes

Spotify funktioniert nicht

Seit etwa einer Woche funktioniert Spotify gar nicht mehr auf meinem PC (auf meinem Handy schon).Wenn ich Spotify öffnen möchte, öffnet sich kein Fenster und es hängt leicht (an der Taskleiste öffnet sich das kleine Fenster, wenn ich mit der Maus dra...

  • Casual Listener
  • Seit etwa einer Woche funktioniert Spotify gar nicht mehr auf meinem PC (auf meinem Handy schon). Wenn ich Spotify öffnen möchte, öffnet sich kein Fenster und es hängt leicht  (an der Taskleist...
  • Luke
  • Spotify Star
  • 14671 Views
  • 3 replies
  • 0 likes
  • 14671 Views
  • 3 replies
  • 0 likes

Downloaded songs and now I can't find them

Hey all!I really hope you can help me, it's driving me crazy.Yesterday I downloaded my mix of the week so I can hear it offline. Now I can't find the songs anywhere. Anybody has an idea how I can find them again? I don't remember any names of the art...

  • Casual Listener
  • Hey all! I really hope you can help me, it's driving me crazy. Yesterday I downloaded my mix of the week so I can hear it offline. Now I can't find the songs anywhere. Anybody has an idea how I can...
  • macspotifying
  • Casual Listener
  • 8522 Views
  • 8 replies
  • 0 likes
  • Windows
  • 8522 Views
  • 8 replies
  • 0 likes

Friend Feed gone

My friend feed is gone. I now have a button "Find Friends." When I click on that button it shows that I am following several people but nothing is showing up in the feed. It can't be possible that everyone decided at the same time to turn off publish...

  • Casual Listener
  • My friend feed is gone.   I now have a button "Find Friends."  When I click on that button it shows that I am following several people but nothing is showing up in the feed.  &nbs...
  • dagchatterton
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Recently played artists not showing up on profile

This is happening to me and a friend, we can both see our own recently played artists but not each others (only public playlists). However we can both see a third friends recently played artists. I've tried enabling and disabling show top artists and...

  • Newbie
  • This is happening to me and a friend, we can both see our own recently played artists but not each others (only public playlists). However we can both see a third friends recently played artists. I...
  • adspit
  • Newbie
  • 2286 Views
  • 1 replies
  • 7 likes
  • 2286 Views
  • 1 replies
  • 7 likes

Superuser Contribution Song skipping half of the track

So, basically when a song finish, the next one starts at the half. Example: Is it normal? How can I fix this?

yKHwLFU
  • Casual Listener
  • So, basically when a song finish, the next one starts at the half. Example:   Is it normal? How can I fix this? 
  • Julian
  • Moderator
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Spotify doesn't play firefox

Today Spotify webplayer update Shuffle playback and infinite playback do not turn off when you click Refresh. This patch does not seem to be Firefox.

  • Newbie
  • Today Spotify webplayer update   Shuffle playback and infinite playback do not turn off when you click Refresh.   This patch does not seem to be Firefox.
  • Viking0047
  • Newbie
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes