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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136210 Views
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  • 24 likes
  • Mac
    Windows
  • 136210 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52618 Views
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  • 33 likes
  • Windows
  • 52618 Views
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  • 33 likes

Solved!! All my songs ar unavailable

When I go to play a playlist on Spotify it skips through all the songs and stops on the last song. I didn't think much of this at first, though when I went to play my DAILY mix it didn't work.... "This song is unavailable" or something

  • Casual Listener
  • When I go to play a playlist on Spotify it skips through all the songs and stops on the last song. I didn't think much of this at first, though when I went to play my DAILY mix it didn't work.... "Th...
  • -Aqua-
  • Casual Listener
  • 714 Views
  • 2 replies
  • 0 likes
  • 714 Views
  • 2 replies
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No music plays

I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing.The play button changes to pause but the track doesn't play and it quickly skips to the next track over and ...

  • Newbie
  • I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing. The play button changes to pause but the track doesn't ...
  • Nerano
  • Newbie
  • 197 Views
  • 1 replies
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  • 197 Views
  • 1 replies
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SB Touch, Spotty and Win 10

Just installed new OS and having problems with SB touch. Actually SB Touch has not worked properly since Spotify stopped support. Waited for New OS till I attacked this problem. SB touch is hardwired to the desktop and it works with Soma FM, but I no...

  • Casual Listener
  • Just installed new OS and having problems with SB touch. Actually SB Touch has not worked properly since Spotify stopped support. Waited for New OS till I attacked this problem. SB touch is hardwired...
  • 244 Views
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  • 244 Views
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Unable to invite from Family Share tab

Unfortunately i can not invite anyone under my "premium for family" account. After logging in, I have gone into my "account" tab, went to the "premium for family" tab...and it is blank under the tab... no ablity to invite anyone. I have been paying f...

  • Casual Listener
  • Unfortunately i can not invite anyone under my "premium for family" account.  After logging in, I have gone into my "account" tab, went to the "premium for family" tab...and it is blan...
  • 156 Views
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  • 156 Views
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All Songs/Artists deleted

Soo all of my songs and artists were just deleted and now it's telling me to browse for all 2000 or so songs i've lost. How can I get all of my stuff back? I don't feel like individually downloading everything.

  • Newbie
  • Soo all of my songs and artists were just deleted and now it's telling me to browse for all 2000 or so songs i've lost. How can I get all of my stuff back? I don't feel like individually downloading ...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
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Unable to download songs from "my library" in windows version

Just installed spotify in my PC, and when I open the folder "songs" under the tab "your library" (where I always save my favourite songs for convenience sake) I am unable to locate the download button. I have to move the songs to a particular playlis...

  • Newbie
  • Just installed spotify in my PC, and when I open the folder "songs" under the tab "your library" (where I always save my favourite songs for convenience sake) I am unable to locate the download butto...
  • mikhaelroda
  • Casual Listener
  • 392 Views
  • 1 replies
  • 3 likes
  • Windows
  • 392 Views
  • 1 replies
  • 3 likes

Playlists order change is not working

It happens in all my playlists. I know it's only possible in the ones I've created. Could anybody help me?

  • Newbie
  • It happens in all my playlists. I know it's only possible in the ones I've created. Could anybody help me?
  • 171 Views
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  • 171 Views
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Friends activity bar doesn't work anymore!

HiFriends activity bar doesn't work anymore!- tried reinstalling- update to latest versionstill doesn't work!

  • Casual Listener
  • Hi Friends activity bar doesn't work anymore! - tried reinstalling - update to latest version still doesn't work!
  • x3bachii
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
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Musique de blocage

Message erreur sous Windows 10 : " Cette chanson n'est pas disponible. Si vous possedez le fichier sur votre ordinateur vois pouvez l'importer" Merci pour votre aide,Georges

  • Newbie
  • Message erreur sous Windows 10 : " Cette chanson n'est pas disponible. Si vous possedez le fichier sur votre ordinateur vois pouvez l'importer"  Merci pour votre aide, Georges
  • 147 Views
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  • 147 Views
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Solved!! Only a part of playlists is visible when using Add to Playlist

I have like a lot of playlists and when i wanted to add another beautiful track from discover weekly then i saw it shows only 1 of my playlists, then few minutes later it 'refreshed' to 10 but it's still much too few. Anyone with similiar error ?

  • Casual Listener
  • I have like a lot of playlists and when i wanted to add another beautiful track from discover weekly then i saw it shows only 1 of my playlists, then few minutes later it 'refreshed' to 10 but it's s...
  • Tom
  • Community Legend
  • 459 Views
  • 5 replies
  • 0 likes
  • 459 Views
  • 5 replies
  • 0 likes

'Remember me' option default to off

I need to set the defualt position of the 'remember me' option to 'off'. What idiot thought that a 'fail unsafe' option was the best??I work on a computer that is used by others, and if I forget, anyone else afterwards could use my account.Think of e...

  • Casual Listener
  • I need to set the defualt position of the 'remember me' option to 'off'. What idiot thought that a 'fail unsafe' option was the best?? I work on a computer that is used by others, and if I forget, a...
  • MartinTofts
  • Casual Listener
  • 2040 Views
  • 3 replies
  • 3 likes
  • Windows
  • 2040 Views
  • 3 replies
  • 3 likes

I only can get student premium or familiar, not the standard one

Hello! this is not the first time I use Spotify, I was paying my premium account but then I stayed at the hospital a few months and I stopped paying. Now I want to go back but Spotify doesn't offer me the normal premium one, only student or familiar,...

  • Newbie
  • Hello! this is not the first time I use Spotify, I was paying my premium account but then I stayed at the hospital a few months and I stopped paying. Now I want to go back but Spotify doesn't offer m...
  • 224 Views
  • 0 replies
  • 0 likes
  • can't get premium
  • 224 Views
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full screen games causing a "ghosting" bug

Hey, everyone. every time im playing a game with a full screen mode and i go to spotify's window, my clicks inside it goes to the bottom window, and it only stops when i minimize and restore multiple times. This problem already anoyed me, can someone...

  • Newbie
  • Hey, everyone. every time im playing a game with a full screen mode and i go to spotify's window, my clicks inside it goes to the bottom window, and it only stops when i minimize and restore multiple...
  • 502 Views
  • 0 replies
  • 5 likes
  • 502 Views
  • 0 replies
  • 5 likes

Spotify freezes a lot

Like the subject indicates, Spotify freezes a lot of times on my pc, I can't click anything, but I can control music using the Play/Pause, Previous/Next Song on my keyboard (and it also shows the song that's playing in Spotify).

  • Newbie
  • Like the subject indicates, Spotify freezes a lot of times on my pc, I can't click anything, but I can control music using the Play/Pause, Previous/Next Song on my keyboard (and it also shows the son...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

google home

Spotify has suddenly stopped allowing me to make a selection and play it on google home from my desktop

  • Newbie
  • Spotify has suddenly stopped allowing me to make a selection and play it on google home from my desktop
  • 345 Views
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  • 345 Views
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Update causing ghosting on desktop

Ever since the update, whenever I try to click on a song or anything on Spotify it goes straight through and clicks on the window behind Spotify. I click to change the song and it brings up Chrome or whatever I have behind it. Anyone else having this...

  • Newbie
  • Ever since the update, whenever I try to click on a song or anything on Spotify it goes straight through and clicks on the window behind Spotify. I click to change the song and it brings up Chrome or...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

question about downloading music to Samsung Gear Watch...

I use "Cardio" tracks for my workouts. Been doing this with Pandora for a while now. However, just got a Samsung Gear Sport watch and, since it has a Spotify app and you're doing a 3 month trial for .99, I thought I'd give it a shot and see how I lik...

  • Casual Listener
  • I use "Cardio" tracks for my workouts.  Been doing this with Pandora for a while now.  However, just got a Samsung Gear Sport watch and, since it has a Spotify app and you're doing a 3 mont...
  • JoeKM
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

What/Who is using my account?

Trying to enjoy music and every song I play cuts off after a few seconds with the world's most unhelpful message: "Your account is being used elsewhere." It's 2018 and Spotify can't even hint where the account is being used. I could change the passwo...

  • Casual Listener
  • Trying to enjoy music and every song I play cuts off after a few seconds with the world's most unhelpful message: "Your account is being used elsewhere."   It's 2018 and Spotify can't even hin...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
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Can't launch/install Spotify from Windows Store *fixed*

EDIT: After a few restarts this problem has been fixed, the app does launch. (I can't seem to be able to delete the post, however...) ----------------------------------------------------------------------------------------------------- I was using my...

Screenshot (14).png
  • Casual Listener
  • EDIT: After a few restarts this problem has been fixed, the app does launch. (I can't seem to be able to delete the post, however...)   --------------------------------------------------------...
  • guisiciliano
  • Casual Listener
  • 2862 Views
  • 1 replies
  • 1 likes
  • not installing
    not launching
    Windows Store
  • 2862 Views
  • 1 replies
  • 1 likes

trying to add a family member ,

hi , the premium for family section is blank and i cant add my mom to my family account, dad is already linked but cant see him either ??? using windows to register but normally all apple devices

  • Newbie
  • hi ,   the premium for family section is blank and i cant add my mom to my family account, dad is already linked but cant see him either ???   using windows to register but normally all...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
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  • 0 likes