Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
84491 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Moderator
800506 Views
505 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
25056 Views
26 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify Username11149184500PlanFree/Premium PremiumCountry UKDeviceLaptopOperating SystemWindows 7 Enterprise My Question or Issue Originally I had an error 4 problem whereby when i opened Spotify I was always offline. So i couldn't search, acccess s...
Spotify Username 11149184500 Plan Free/Premium Premium Country UK Device Laptop Operating System Windows 7 Enterprise My Question or Issue Originally I had an error 4 p...
Roadie
558 Views
1 replies
0 likes
Bon ça fait plusieurs semaine que j'ai se problème , plusieurs musique ne se lance pas ni de mon portable ni de mon pc, j'ai tout essayé et rien ne fonctionne je comprend vraiment pas alors que il marchait parfaitement juste avant je n'ai rien changé...
Bon ça fait plusieurs semaine que j'ai se problème , plusieurs musique ne se lance pas ni de mon portable ni de mon pc, j'ai tout essayé et rien ne fonctionne je comprend vraiment pas alors que il ma...
Roadie
3076 Views
1 replies
0 likes
working nakamura1234 nakamura1234 Newbie yesterday I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 times, it still does not work. The animation loads, it...
working nakamura1234 nakamura1234 Newbie yesterday I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 tim...
Roadie
813 Views
1 replies
0 likes
I am trying to play a game with a friend, listen to music on spotify, and talk to my friend in discord. Unfortunately, whenever I join the discord call, I cannot hear any more audio from spotify. Is there any way to fix this?
I am trying to play a game with a friend, listen to music on spotify, and talk to my friend in discord. Unfortunately, whenever I join the discord call, I cannot hear any more audio from spotify. Is ...
Roadie
742 Views
1 replies
0 likes
So, I have a DRM free song I downloaded after purchase from Amazon.It's a 93Mb megamix.If I browse local files, there is it. When I try and play it, it says"This track is unavailable, if you have the file on your computer you can import it" I've turn...
So, I have a DRM free song I downloaded after purchase from Amazon. It's a 93Mb megamix. If I browse local files, there is it. When I try and play it, it says "This track is unavailable, if you ha...
Roadie
1076 Views
1 replies
0 likes
plays count does not work , did all suggestions uninstall , reinstall etc.. when this will be fixed , and why always play counts problem on spotify ???
plays count does not work , did all suggestions uninstall , reinstall etc.. when this will be fixed , and why always play counts problem on spotify ???
Roadie
539 Views
1 replies
0 likes
I have a rather complicated situation in the organization of the albums.Often, when I save some playlists, some songs from these playlists are unique to an album, for example: the song "Feels - Calvin Harris" belongs to the album "Feels - Calvin Harr...
I have a rather complicated situation in the organization of the albums. Often, when I save some playlists, some songs from these playlists are unique to an album, for example: the song "Feels - C...
513 Views
0 replies
0 likes
Release Radar Playlist is supposed to update on fridays, but it didn't. Yesterday the counter inside the release playlist said it is 6 days old, but for real it is now (friday here) at 7 days and would be updating on saturday what makes no sense at a...
Release Radar Playlist is supposed to update on fridays, but it didn't. Yesterday the counter inside the release playlist said it is 6 days old, but for real it is now (friday here) at 7 days and wou...
Roadie
7456 Views
23 replies
3 likes
Hi My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to install. I get this error message: ---------------------------Sp...
Hi My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to inst...
Newbie
182407 Views
120 replies
2 likes
Spotify Usernamesloan1207PlanPremiumCountry Device(dell laptop)Operating System( Windows 10) My Question or Issue running spotify windows 10 store version. would like to delete this version and install the spotify.com version. also i have many playli...
Spotify Username sloan1207 Plan Premium Country Device (dell laptop) Operating System ( Windows 10) My Question or Issue running spotify windows 10 store version. woul...
Community Legend
2037 Views
6 replies
0 likes
I'm using a desktop with Windows vista 64. When I download the installer, and try to double click the .exe file, nothing happens. I was having a problem with local files and figured I'd just uninstall and re-install to make sure I had the newest vers...
I'm using a desktop with Windows vista 64. When I download the installer, and try to double click the .exe file, nothing happens. I was having a problem with local files and figured I'd j...
Community Legend
4307 Views
1 replies
1 likes
I have noticed in the past week that my last.fm scrobbles from desktop spotify have not been saving. The song that is playing shows as scrobbling, but when the next song comes on it just replaces that song and the scrobble isn't saved. I have disconn...
I have noticed in the past week that my last.fm scrobbles from desktop spotify have not been saving. The song that is playing shows as scrobbling, but when the next song comes on it just replaces tha...
Community Legend
1439 Views
1 replies
0 likes
Spotify Usernamejustinhicks99PlanFree/Premium Device(Samsung Galaxy Note 8, Macbook Pro, and Windows Computer)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue I have around 450 songs on my play list, and I don't even hear half of ...
Spotify Username justinhicks99 Plan Free/Premium Device (Samsung Galaxy Note 8, Macbook Pro, and Windows Computer) Operating System (Android Oreo, Windows 10,etc.) My Que...
Community Legend
505 Views
1 replies
1 likes
PlanPremiumCountry USADeviceDesktopOperating SystemWindows 7 Professional My Question or Issue I was listening to my Daily Mixes literally yesterday, and now I go in to my profile and they're completely gone? I had about six that I rotated through an...
Plan Premium Country USA Device Desktop Operating System Windows 7 Professional My Question or Issue I was listening to my Daily Mixes literally yesterday, and now I go i...
Community Legend
1067 Views
1 replies
0 likes
Hi. Just as the title or whatever ~ The release radar playlist wont update. Usually it updates at 00:00 right when the clock changes to the next day but not this time. Release radar is my favorite playlist btw. Any solutions on how to fix it? I read ...
Hi. Just as the title or whatever ~ The release radar playlist wont update. Usually it updates at 00:00 right when the clock changes to the next day but not this time. Release radar is my favorite pl...
Newbie
3401 Views
14 replies
0 likes
Hi,after last update application for window, there is a connetion problem in internal network in my work. All application users in my work have this problem and it is a large corporation, so there are many users too.Before last update everything was ...
Hi, after last update application for window, there is a connetion problem in internal network in my work. All application users in my work have this problem and it is a large corporation,...
Roadie
577 Views
1 replies
1 likes
Help please! I have had this problem for about a week now and it's only getting worse. So first I uninstalled Spotify on my computer because it wasn't picking up on my internet connection so I reinstalled it. But now whenever I try to login, the info...
Help please! I have had this problem for about a week now and it's only getting worse. So first I uninstalled Spotify on my computer because it wasn't picking up on my internet connection so I reinst...
Roadie
1473 Views
1 replies
0 likes
Hello. It seems that every time i log in the screen turns black? I use the web player (windows 10) https://streamable.com/ctfoy
Hello. It seems that every time i log in the screen turns black? I use the web player (windows 10) https://streamable.com/ctfoy <error in action
Roadie
733 Views
1 replies
0 likes
My Spotify for no reason is offline even though it's not on offline mode and I have an internet connection. I have tried to log out and log back in but that didn't work as I don't use Facebook, and one of the posts that is supposed to help me denies ...
My Spotify for no reason is offline even though it's not on offline mode and I have an internet connection. I have tried to log out and log back in but that didn't work as I don't use Facebook, and o...
Roadie
514 Views
1 replies
0 likes
Hi!So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it.....A message appears that Spotify isn't available in...
Hi! So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it....
Roadie
3630 Views
1 replies
0 likes
