Help Wizard

Step 1


Play button doesn't work

Play button doesn't work

It's literally stuck like this I am using Firefox on Windows 10

1 Reply

Hey @go9egesh,


Thanks for reaching out about this here in the Community and sorry about the late reply.


If you're still experiencing this, have you already tried updating your web browser? You can check and update it in the Help section of your browser’s menu. It'd also be good to log out from your Spotify through the Web Player, clear your browser's cache and log back in.


Would you also mind accessing your account using the mobile app (you can download it here) to see if you can reproduce the issue or if it's specific to your computer?


Let us know how you get on. We'll look out for your reply! 

Mario Moderator
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