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Queue breaks when a song is removed from a playlist

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Queue breaks when a song is removed from a playlist

My Question or Issue:

When I am listening to one of my playlists and decide to remove any song from the playlist, it deletes my entire queue. Although it is playing music from my playlist, it no longer recognizes that the songs are being played from that playlist. So I cannot remove another song from that playlist or click the song to locate it within the playlist.

 

Plan: Premium

Country: United States

Device: Macbook Pro

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Marked as solution

Hey @lcooperband,

 

Welcome to the Community and thanks for reaching out! 
 

We'd suggest that you try to log out > restart your computer > log back in to see if that makes any difference for you.

 

It's also a good idea to clear cached files on your device by following the steps here
 

If the issue persists after that, could you ask a friend or a family member to log in to their personal account on your computer to see if the app behaves the same way? 

 

On another note, we'd like to know if this happens on all playlist or just on specific one? It'll also be good if you could send over some screenshots where we can take a better look at this behavior. This way we can get a better understanding and advise you further.

 

Let us know how things work out, we'll be keeping an eye out for your reply.

LyubkaModerator
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1 Reply
Marked as solution

Hey @lcooperband,

 

Welcome to the Community and thanks for reaching out! 
 

We'd suggest that you try to log out > restart your computer > log back in to see if that makes any difference for you.

 

It's also a good idea to clear cached files on your device by following the steps here
 

If the issue persists after that, could you ask a friend or a family member to log in to their personal account on your computer to see if the app behaves the same way? 

 

On another note, we'd like to know if this happens on all playlist or just on specific one? It'll also be good if you could send over some screenshots where we can take a better look at this behavior. This way we can get a better understanding and advise you further.

 

Let us know how things work out, we'll be keeping an eye out for your reply.

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

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