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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135301 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135301 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51910 Views
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  • 32 likes
  • Windows
  • 51910 Views
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Superuser Contribution Spotify Instantly Crashes/Exits on Random

This update broke the experience for me. Can't even listen to music on my PC anymore. I've never experienced Spotify (Desktop Win10) application crashing on me. Ever since the latest update, Spotify would randomly crash (disappear instantly) Turning ...

  • Regular
  • This update broke the experience for me.  Can't even listen to music on my PC anymore.   I've never experienced Spotify (Desktop Win10) application crashing on me.   Ever sin...
  • Mihail
  • Spotify Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
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Superuser Contribution Windows app is throwing NaN's

Premium plan in the US.On an Asus PC running Windows 8.1"About Spotify" tells me, "1.1.54.592.gc0b20638" It was working fine yesterday, but today when I fired it up it showed NaN for the "time into track" and "length of track." See attached screen ca...

  • Newbie
  • Premium plan in the US. On an Asus PC running Windows 8.1 "About Spotify" tells me, "1.1.54.592.gc0b20638"   It was working fine yesterday, but today when I fired it up it showed NaN for the...
  • Mihail
  • Spotify Legend
  • 2406 Views
  • 10 replies
  • 1 likes
  • 2406 Views
  • 10 replies
  • 1 likes

[Desktop] Modify "don't like a composer" to actually have an effect.

Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, and never has for the months I have been a Premium ...

  • Visitor
  • Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, ...
  • 46 Views
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  • 1 likes
  • Desktop
  • 46 Views
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UX - add a way to add shortcut to left menu + song list on artist page

PlanPremiumCountryFrance DeviceWindows store appOperating SystemWindows 10 latest update My Question or IssueSince the new UI there are missing shortcut, in my case the "made for you" page was really useful. To solve this I propose to add way to add ...

  • Casual Listener
  • Plan Premium Country France   Device Windows store app Operating System Windows 10 latest update   My Question or Issue Since the new UI there are missing shortcut, in my case th...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify won't stay open

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10My Question or IssueHi, Recently I fully factory reset my desktop. After fully resetting my desktop, I re-downloaded Spotify from Google Chrome. After installing Spotify, I realized that afte...

  • Casual Listener
  •   Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue Hi, Recently I fully factory reset my desktop. After fully resetting my desktop, I re-download...
  • CarlosE
  • Moderator
  • 429 Views
  • 10 replies
  • 1 likes
  • 429 Views
  • 10 replies
  • 1 likes

Superuser Contribution How do I sort playlists in the updated Spotify 2020?

PlanFreeCountryUSADeviceDesktopOperating SystemWindows My Question or IssueHow do I sort my playlists in the UPDATED Spotify desktop windows? The sort feature that used to be on top of the playlists are no longer there. I've searched everywhere for t...

  • Visitor
  • Plan Free Country USA Device Desktop Operating System Windows   My Question or Issue How do I sort my playlists in the UPDATED Spotify desktop windows? The sort feature that used to be...
  • jtokes
  • Visitor
  • 8567 Views
  • 33 replies
  • 13 likes
  • 8567 Views
  • 33 replies
  • 13 likes

[Desktop] Spotify keep on comes out something went wrong please reload page when opening the app

After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.

  • Visitor
  • After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.
  • 73 Views
  • 0 replies
  • 1 likes
  • Desktop
    Other
  • 73 Views
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Superuser Contribution Spotify Web Player not working

PlanFreeCountryEarthDeviceLaptopOperating SystemWindows 10 My Question or IssueMy laptop shut off automatically and Spotify won’t play when I’m on web player. This happens when it automatically turns off. I can’t play anything when it has the green “...

  • Casual Listener
  •   Plan Free Country Earth Device Laptop Operating System Windows 10   My Question or Issue My laptop shut off automatically and Spotify won’t play when I’m on web player. This ha...
  • Mihail
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subfolder's aren't displayed in tile view

DevicePCOperating SystemWindows 10 Pro My Question or IssueAfter delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but PC is just terrible.Not being able to scroll through the complete son...

  • Newbie
  • Device PC Operating System Windows 10 Pro   My Question or Issue After delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but P...
  • Alex
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in aplication

PlanPremiumCountryRomania DeviceDell Optiplex 990Operating System Windows 10 My Question or IssueHello! Why do I get this error when I log on the app?So does the browser.I've tried reinstaling the app, erasing old data without any results.The phone's...

  • Regular
  • Plan Premium Country Romania  Device Dell Optiplex 990 Operating System Windows 10   My Question or Issue Hello! Why do I get this error when I log on the app? So does the brows...
  • Ivan
  • Spotify Legend
  • 354 Views
  • 9 replies
  • 0 likes
  • Error
  • 354 Views
  • 9 replies
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Solved!!Superuser Contribution Re: Autoplay not working

Tried it... didn't work out.Tried uninstalling and reinstalling... no success too.This only happens on my office PC. Home PC works just fine.

  • Regular
  • Tried it... didn't work out. Tried uninstalling and reinstalling... no success too. This only happens on my office PC. Home PC works just fine.
  • Eni
  • Moderator
  • 683 Views
  • 11 replies
  • 1 likes
  • 683 Views
  • 11 replies
  • 1 likes

Superuser Contribution Skipping and immediately jumping into song results in wrong location

PlanPremiumOperating SystemWindows 10Spotify Version1.1.59.712.g54f36e5d-a My IssueI have stumpled upon this bug for some time now and decided to report it since I am able to make this happen every time I try.When I skip a song and press to jump in t...

  • Visitor
  • Plan Premium Operating System Windows 10 Spotify Version 1.1.59.712.g54f36e5d-a   My Issue I have stumpled upon this bug for some time now and decided to report it since I am able to mak...
  • CarlosE
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played page is not regularly updated

Hello.I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC.On web browser version this problem doesn't exist.Please, could You look on It?Thank You.Marco Oros(iOS 10, A...

  • Roadie
  • Hello. I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC. On web browser version this problem doesn't exist. Pl...
  • Novy
  • Moderator
  • 180 Views
  • 2 replies
  • 1 likes
  • 180 Views
  • 2 replies
  • 1 likes

Superuser Contribution Bitrate 160kpbs even with High Quality setting

PlanPremium FamilyCountryItalyDeviceHP laptopOperating SystemWindows 10 Running Spotify Win 10 app from CMD, and using the --show-console switch, I can see in the log that the quality is 160kbps, despite the Streaming Quality is set to "Very High" (s...

  • Regular
  • Plan Premium Family Country Italy Device HP laptop Operating System Windows 10   Running Spotify Win 10 app from CMD, and using the --show-console switch, I can see in the log that the ...
  • AeroZ
  • Composer
  • 762 Views
  • 16 replies
  • 0 likes
  • 762 Views
  • 16 replies
  • 0 likes

Superuser Contribution Podcast Shuffle Icon Desktop

PlanPremiumCountryAustralia Operating SystemWindows 10 My Question or IssueIs there an easier way to un-shuffle podcast episodes without having to go into my music, play something, hit the shuffle icon to turn shuffle off, then go back to my podcast ...

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  • Casual Listener
  •   Plan Premium Country Australia   Operating System Windows 10   My Question or Issue Is there an easier way to un-shuffle podcast episodes without having to go into my music...
  • Alex
  • Moderator
  • 423 Views
  • 3 replies
  • 0 likes
  • Icon
    podcast
    shuffle
  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution New version. Sort by date.

PlanPremiumCountryRussiaDeviceDekstopOperating SystemWindows 10 My Question or IssueHello. Previously, in the old version on a personal computer, it was possible to sort by date, as it is now, but after the update it became inconvenient to sort the m...

  • Newbie
  • Plan Premium Country Russia Device Dekstop Operating System Windows 10   My Question or Issue Hello. Previously, in the old version on a personal computer, it was possible...
  • Novy
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 1
  • 200 Views
  • 1 replies
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Superuser Contribution Local files unavailable after reinstall

PlanPremiumCountryCanadaOperating SystemWindows 10 My Question or IssueEverytime I reinstall Spotify, about 50% of the local files I've added to some playlists become unavailable (grayed out) for no reason. The files haven't changed name or location....

  • Newbie
  • Plan Premium Country Canada Operating System Windows 10   My Question or Issue Everytime I reinstall Spotify, about 50% of the local files I've added to some playlists become unavailable...
  • Eni
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bring back playlist duplicate song

PlanPremiumCountryRO DevicePCOperating SystemWindows 10 My Question or IssueI saw a post from 2012 or so about duplicate songs in playlists and I saw that a mechanism was implemented so that a popup would appear if you tried to add a song already in ...

  • Visitor
  • Plan Premium Country RO   Device PC Operating System Windows 10   My Question or Issue I saw a post from 2012 or so about duplicate songs in playlists and I saw that a mecha...
  • kolobcanyon
  • Visitor
  • 1986 Views
  • 10 replies
  • 4 likes
  • 1986 Views
  • 10 replies
  • 4 likes

Solved!!Superuser Contribution How can I display songs that are not available?

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 8.1 My Question or Issue Hello, it was or maybe still is possible on Spotify to display songs in a playlist that are (currently) not available. These songs are grayed out and are not disp...

  • Gig Goer
  • Plan Premium Country Germany Device Notebook Operating System Windows 8.1   My Question or Issue   Hello,   it was or maybe still is possible on Spotify to display songs i...
  • Eni
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Recently Played not updating correctly

PlanFreeDevicePCOperating SystemWindows 10 My Question or IssueAfter the latest update the Recently Played section no longer updates correctly on the PC version of the app. The section only shows whatever it is that I'm currently listening to plus a ...

  • Regular
  • Plan Free Device PC Operating System Windows 10   My Question or Issue After the latest update the Recently Played section no longer updates correctly on the PC version of the app. The s...
  • radiosttatic
  • Regular
  • 1786 Views
  • 22 replies
  • 2 likes
  • 1786 Views
  • 22 replies
  • 2 likes