Help - Desktop Windows

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2 weeks ago
songcat1
Casual Listener
104559 Views
82 replies
27 likes

104559 Views
82 replies
27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
2025-04-07 12:28:40 AM
whatintheworldisthis
Visitor
107980 Views
291 replies
22 likes

107980 Views
291 replies
22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
8090 Views
1 replies
6 likes

8090 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
148888 Views
0 replies
26 likes
Mac
Windows

148888 Views
0 replies
26 likes

I downloaded a file and it was a malware for spotify

PlanFreeCountryIsraelDevicePcOperating SystemWindows 10 My Question or IssueOk so the other day i download a "free" spotify premium on my pc and what it did is just awful. I knew it wont work but now i cant use the spotify app and the web player and ...

mragvania
Casual Listener
Plan Free Country Israel Device Pc Operating System Windows 10 My Question or Issue Ok so the other day i download a "free" spotify premium on my pc and what it did is just a...
2023-06-03 9:48:22 PM
2023-06-04 8:09:36 AM
mragvania
Casual Listener
747 Views
4 replies
0 likes

747 Views
4 replies
0 likes

Superuser Contribution [Desktop] Local files album art problems

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :-Changing the directory-Reinstalling Spotify-Making sure there are...

J-P1
Gig Goer
Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :...
2021-02-07 11:00:43 PM
2023-06-04 8:05:26 AM
Alex
Spotify Legend
341 Views
2 replies
1 likes
Desktop

341 Views
2 replies
1 likes

Superuser Contribution Crossfade not working when listening albums

I found a weird bug when crossfade is not working when playing music by albums.

Denial94
Roadie
I found a weird bug when crossfade is not working when playing music by albums.
2017-10-13 12:30:40 PM
2023-06-03 10:33:09 PM
hectys
Newbie
14062 Views
29 replies
7 likes
Windows

14062 Views
29 replies
7 likes

Superuser Contribution Playlist folder view

PlanPremiumCountryBelgiumDeviceDell Latitude 5501Operating SystemWindows 10 My Question or IssueRecently, the desktop interface (both web and app) of spotify has changed. Since then, my playlist subfolders are not displayed anymore, but directly the ...

podevyns
Music Fan
Plan Premium Country Belgium Device Dell Latitude 5501 Operating System Windows 10 My Question or Issue Recently, the desktop interface (both web and app) of spotify has changed. Sin...
2021-04-20 12:46:55 PM
2023-06-03 7:01:36 PM
OllNoll
Casual Listener
2939 Views
10 replies
7 likes

2939 Views
10 replies
7 likes

Solved!!Superuser Contribution What's new broken on Desktop

Hello,I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I try to open it (pic 1). However, the feed works fine on t...

RealAztup
Music Fan
Hello, I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I tr...
2023-05-14 2:47:44 PM
2023-06-02 10:31:12 PM
SeawaterMalone
Visitor
2161 Views
12 replies
0 likes

2161 Views
12 replies
0 likes

Superuser Contribution songs will not play

PlanfreeCountryunited kingdomDevicewindows desktopOperating Systemwindows 10 My Question or Issuei try to play a song and it says spotify can't play this right now but when i try and play it on the web player it plays the song

V0ID42
Casual Listener
Plan free Country united kingdom Device windows desktop Operating System windows 10 My Question or Issue i try to play a song and it says spotify can't play this right now bu...
2023-05-31 5:05:08 PM
2023-06-02 8:19:09 PM
AlejaR
Moderator
417 Views
3 replies
0 likes
"Now Playing"

417 Views
3 replies
0 likes

Browsing albums using new sidebar

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling compact mode, but it's difficult scrolling through album thu...

Jenjam
Roadie
I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling ...
2023-05-05 4:52:11 AM
2023-06-01 11:10:19 PM
words_and_music
Newbie
757 Views
3 replies
2 likes

757 Views
3 replies
2 likes

Superuser Contribution Spotify crashes when trying to play local files

PlanPremiumDeviceHP LaptopOperating SystemWindows 10 My Question or Issuewhenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close immediately. this does not happen with regular tracks on the same playlist, ...

qQuantumm
Casual Listener
Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue whenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close imme...
2023-05-27 9:28:26 PM
2023-06-01 9:55:52 AM
Joan
Moderator
1834 Views
4 replies
0 likes

1834 Views
4 replies
0 likes

Superuser Contribution I need to restart spotify often to be able to play songs

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or Issue Often spotify does not play songs.When i click on PLAY button nothing happens ( the button does not react: any green play buytton, or the white play button at the bottom).It is ...

QdxTan
Visitor
Plan Premium Country France Operating System Windows 10 My Question or Issue Often spotify does not play songs. When i click on PLAY button nothing happens ( the...
2023-05-29 7:13:00 PM
2023-05-30 8:11:53 PM
Susan_GP
Moderator
1099 Views
1 replies
0 likes

1099 Views
1 replies
0 likes

Superuser Contribution Spotify crashes immediatly

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueWhenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon shows up for a split second in the tray. If I hover over it in the task...

Krankenztein
Newbie
Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Whenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon...
2023-05-03 11:22:03 AM
2023-05-30 8:08:46 PM
Huothar
Roadie
1152 Views
12 replies
2 likes

1152 Views
12 replies
2 likes

Superuser Contribution Songs don't play on the Windows app

Hi. I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is not possible to play the content. if you downloaded it pleas...

user-removed
Visitor
Hi. I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is ...
2023-05-28 6:02:38 PM
2023-05-30 6:34:16 PM
user-removed
Not applicable
382 Views
4 replies
0 likes

382 Views
4 replies
0 likes

Superuser Contribution desktop app

The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems.

Yike1
Visitor
The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems....
2023-05-29 3:59:13 AM
2023-05-30 9:40:08 AM
Joan
Moderator
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Solved!!Superuser Contribution Bug Report - Incorrect Time

PlanPremiumCountryUnited KingdomDeviceWindows 11My Question or IssueThe "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spotify but the issue still happens.

ItsLeon15
Regular
Plan Premium Country United Kingdom Device Windows 11 My Question or Issue The "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spo...
2023-05-22 1:39:37 AM
2023-05-29 8:46:52 PM
OscarDC
Moderator
571 Views
5 replies
0 likes

571 Views
5 replies
0 likes

Superuser Contribution Desktop lyrics sometime only show the current line and not the whole song

PlanPremiumCountryCanada DeviceHP EnvyOperating SystemWindows 10 My Question or IssueWhen I open the lyrics to a song on desktop, I am only seeing the current line and a couple upcoming lines. I have previously been able to see and scroll through the...

joindre
Newbie
Plan Premium Country Canada Device HP Envy Operating System Windows 10 My Question or Issue When I open the lyrics to a song on desktop, I am only seeing the current line and...
2023-05-27 9:49:26 PM
2023-05-29 3:02:17 PM
Alex
Spotify Legend
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Solved!!Superuser Contribution Sidebar with album and artist information

My Question or IssueHi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it anymore.For me, it was really helpful.

lauraexpo
Casual Listener
My Question or Issue Hi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it any...
2023-04-29 6:16:57 PM
2023-05-28 8:28:24 PM
iim2godly
Casual Listener
5573 Views
12 replies
5 likes

5573 Views
12 replies
5 likes

Solved!!Superuser Contribution Huge empty space in "add to playlist" dropdown

PlanPremiumCountryGermanyDeviceMultiple Computers (Desktops & Laptops)Operating SystemWindows 10 & Windows 11 My Question or IssueI have this issue where i have a huge empty space in the dropdown menu when adding a song to playlist.I attached a scree...

Nostix
Newbie
Plan Premium Country Germany Device Multiple Computers (Desktops & Laptops) Operating System Windows 10 & Windows 11 My Question or Issue I have this issue where i have a hug...
2023-01-02 1:21:28 PM
2023-05-28 7:32:05 PM
cmbnlover
Casual Listener
604 Views
2 replies
0 likes

604 Views
2 replies
0 likes

Superuser Contribution Access Denied on Windows 10 Desktop App

PlanFree/PremiumCountryItalyDeviceDesktopOperating SystemWindows 10 21h2 My Question or IssueI get this string when i access on spotify: AccessDeniedAccess DeniedTZ1A4TJN23DJH9BD6f3b75dAIMKXgTzzZOZ06p3YsT/GGYNEgusUkgWZnFMqLT2BnTkOL5g5cxX/VqVMwW6svJfq...

francescolux
Casual Listener
Plan Free/Premium Country Italy Device Desktop Operating System Windows 10 21h2 My Question or Issue I get this string when i access on spotify: AccessDeniedAccess DeniedTZ1...
2023-05-25 10:18:08 AM
2023-05-28 10:57:11 AM
Alex
Spotify Legend
1157 Views
3 replies
0 likes

1157 Views
3 replies
0 likes

Superuser Contribution Minor bug in "About Spotify" pop-up window

If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. The app is installed directly from the Spotify website and not...

Mikhail94
Music Fan
If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. &nbsp...
2023-05-21 5:44:57 PM
2023-05-28 8:33:24 AM
Mikhail94
Music Fan
447 Views
2 replies
0 likes

447 Views
2 replies
0 likes

Solved!!Superuser Contribution Podcasts will not play

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older binges, and nothing! Even tried one that I had never listen...

whodatchristine
Regular
Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older bi...
2019-07-31 3:05:24 PM
2023-05-27 9:54:45 PM
OscarDC
Moderator
53099 Views
5 replies
3 likes

53099 Views
5 replies
3 likes

Is it possible to revert the latest UI update?

PlanPremiumCountryUSADevice/Operating SystemWindows 10 Desktop My Question or IssueIs there an option to revert the UI to how it before the current update? The desktop app now looks the same as the webplayer. I can no longer scroll through all of an ...

Joseph_J
Newbie
Plan Premium Country USA Device/Operating System Windows 10 Desktop My Question or Issue Is there an option to revert the UI to how it before the current update? The desktop app now lo...
2021-04-18 6:32:37 AM
2023-05-27 4:15:23 PM
Kishiko
Casual Listener
7026 Views
8 replies
27 likes

7026 Views
8 replies
27 likes

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