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Spotify web player controls are greyed out and my phone is not a "device"

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Spotify web player controls are greyed out and my phone is not a "device"

littlemissem12

Plan

Premium

Country

 

Device

Dell

Operating System

Windows 10

 

My Question or Issue

Suddenly, when I went into my Spotify web player today, the controls were all greyed out. So I went to my app on my Samsung Galaxy S8 and it doesn't show Web Player being a device. My Web Player doesn't show any of my devices either (including itself). How can I fix this?

Spotify issue.PNG
Reply

Accepted Solutions
Marked as solution

MattSuda

The issue appears to be fixed. Thanks everyone for your patience.

 

Try again now and let me know how it goes.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

15 Replies

Exact same problem on web browser, windows PC grey out spotify won't play both on Firefox and Chrome browsers, also have PS4 and playlist is blank on dashboard and gives erroe when PS4 Spotify app is started.

k5sisqhhruz1q4

same thing i happening to me

PhoenixAzure

I've tried on Chrome and Edge and its not working. Same issue. 

MattSuda

Hey @littlemissem12 @PhoenixAzure @k5sisqhhruz1q4 @user-removed 

 

Sorry to hear about this.

 

I think there is a current issue at Spotify.

 

On my end the Web Player and TV apps aren't working at the moment and might be also affecting Connect.

 

Hopefully it will be resolved soon.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Chantalinab

Same here!

k5sisqhhruz1q4
okay thank you!

Possible a online service issue seeing other people having the same issue.

Kherd61

Same problem for me. I can listen on my iPhone but not on my google home system or web browser. Tried troubleshooting and nothing has worked. It's not showing any devices in the web browser but on my phone it lists all my devices (except the web browser) but will not connect to any of them.

Marked as solution

MattSuda

The issue appears to be fixed. Thanks everyone for your patience.

 

Try again now and let me know how it goes.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

littlemissem12

It's nice to know I'm not going crazy. Spotify, please fix!

PhoenixAzure
Working for me at the moment!

littlemissem12

All fixed on my end.

mirster2
I can't find the solution, can you please help me find it because it's still a problem for me. Thank you

itsme_loljk

On the spotify web player, my play button (all the controls at the button) are greyed out. When I click to play a song, it doesn't play. I can play music on the Desktop app just fine, but not on the web player. I tried incognito mode, also tried doing Shift+F5, tried logging out and back in, but not fixed. This issue only appeared today. So I don't think it's fixed for everyone yet.

greyed_out.PNG

itsme_loljk

I tried it also on Firefox and it doesn't work =(((( Please, why?

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