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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1831 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147396 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132580 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11103 Views

1 replies

6 likes

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Solved!!Superuser Contribution Huge empty space in "add to playlist" dropdown

PlanPremiumCountryGermanyDeviceMultiple Computers (Desktops & Laptops)Operating SystemWindows 10 & Windows 11 My Question or IssueI have this issue where i have a huge empty space in the dropdown menu when adding a song to playlist.I attached a scree...

Newbie

Plan Premium Country Germany Device Multiple Computers (Desktops & Laptops) Operating System Windows 10 & Windows 11   My Question or Issue I have this issue where i have a hug...

cmbnlover

Casual Listener

726 Views

2 replies

0 likes

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Superuser Contribution Queue Issue

PlanPremiumCountryAustraliaDeviceSurface Laptop GoOperating SystemWindows 11 My Question or IssueThe songs are not queuing properly, when listening to an album and then adding another album to the queue - it won't allow for the remaining songs to be ...

Visitor

Plan Premium Country Australia Device Surface Laptop Go Operating System Windows 11   My Question or Issue The songs are not queuing properly, when listening to an album and then addin...

Joan

Moderator

696 Views

9 replies

0 likes

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Solved!! GET request to sp://core-profile/v1/profiles failed with status code 500

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10.0.19045 Build 19045 My Question or IssueThe Spotify desktop application has not loaded for me today saying "Something went wrong" and "Try reloading the page". I tried logging out of all my a...

Regular

Plan Premium Country Canada Device PC Operating System Windows 10.0.19045 Build 19045   My Question or Issue The Spotify desktop application has not loaded for me today saying "Somethi...

dsherret

Regular

397 Views

1 replies

0 likes

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Superuser Contribution Can't search for local songs and they are no longer integrated in the interface

My Question or IssueSearch no longer finds local songs and local songs aren't integrated so don't show up under artist or anything. Previously if Spotify had song but it wasn't available in your region due to licencing reasons it would be greyed out,...

Music Fan

My Question or Issue Search no longer finds local songs and local songs aren't integrated so don't show up under artist or anything.   Previously if Spotify had song but it wasn't available i...

unparagoned

Music Fan

376 Views

2 replies

0 likes

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Superuser Contribution Playlists background color

Hi everyone, and Happy New Year ! It took me a while to get used to the new Spotify UI on desktop, but I'm actually really liking it now ! When I create a playlist and upload a picture as my playlist cover, it puts a background color, according to th...

Roadie

Hi everyone, and Happy New Year !   It took me a while to get used to the new Spotify UI on desktop, but I'm actually really liking it now !   When I create a playlist and upload a pict...

kaworu_bloodpaw

Roadie

15556 Views

22 replies

0 likes

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Spotify for Windows stops updating to API after some time

PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 11 & 10 My Question or IssueI have tested this on 3 different Windows PC on my account as well as a completely different house, PC, network, and account.Upon starting Spotify for ...

Regular

Plan Premium Country United States Device Windows PC Operating System Windows 11 & 10   My Question or Issue I have tested this on 3 different Windows PC on my account as well as a...

432 Views

0 replies

0 likes

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Superuser Contribution Desktop app crashes a few times before running every time

PlanPremium Operating SystemWindows 10 My Question or Issue When launching the desktop app, the app will crash a few times when playing a song. After a few times, it'll run properly. I don't want to have to open it multiple times every time I want to...

Casual Listener

Plan Premium   Operating System Windows 10   My Question or Issue   When launching the desktop app, the app will crash a few times when playing a song. After a few times, it'll...

MihailY

Moderator

625 Views

5 replies

0 likes

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Superuser Contribution Connect stuttering when problem device isn't the one playing?

Hello,I am using a Win11 pc with a BT dongle in order to connect to my soundbar, which works well.I have a droid phone, which I sometimes use for volume control or skip on my pc as I am moving around the house for convenience, so I don't have to keep...

Visitor

Hello, I am using a Win11 pc with a BT dongle in order to connect to my soundbar, which works well. I have a droid phone, which I sometimes use for volume control or skip on my pc as I am moving ar...

Lyubka

Moderator

466 Views

4 replies

0 likes

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Superuser Contribution error instalacion

Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar.no se pudo iniciar sesion error codigo17

Casual Listener

Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar. no se pudo iniciar sesion error codigo17

OscarDC

Moderator

333 Views

1 replies

0 likes

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Download spotify to D Drive on Windows 10 PC

When I download and install Spotify to my Windows PC it installs on my C drive. But my C drive is not for Apps. I want it to install to my D Drive. How can this be done please?

Visitor

When I download and install Spotify to my Windows PC it installs on my C drive. But my C drive is not for Apps. I want it to install to my D Drive. How can this be done please?

rbrands

Casual Listener

4765 Views

2 replies

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Superuser Contribution When scrolling down the discography of an artist the scroll down resets

Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022

Newbie

Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022

MihailY

Moderator

298 Views

1 replies

0 likes

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Superuser Contribution Your Library does not work on Desktop or Web Application - Windows 10

Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When I click it the whole app refreshes and I get redire...

Regular

Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When ...

MihailY

Moderator

507 Views

1 replies

0 likes

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Superuser Contribution How do I prevent system idling when playing music.

The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actually playing. Is there a setting in Spotify that I'v...

Newbie

The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actua...

MihailY

Moderator

1543 Views

1 replies

0 likes

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Superuser Contribution error 17

when i try install in my pc, this show me a erro say error 17.I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17please if you have solution send me this emailmy email account is this acount is type...

Casual Listener

when i try install in my pc, this show me a erro say error 17. I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17 please if you have solution se...

AlejaR

Moderator

340 Views

1 replies

0 likes

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Superuser Contribution Issue - Spotify webplayer pausing songs constantly

I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. I have a free plan and use an acer laptop.

Music Fan

I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. &nbsp...

Eni

Moderator

802 Views

5 replies

0 likes

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Superuser Contribution How can I retrieve deleted file from laptop?

I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?

Casual Listener

I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?

Vasil

Moderator

280 Views

1 replies

0 likes

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Solved!!Superuser Contribution Cannot play any media on desktop app

PlanPremiumCountryUSADevicePC/DesktopOperating SystemWindows My Question or IssueUnable to play any media through the desktop app. I have reinstalled, updated and followed all other options provided by Spotify Support.

Casual Listener

Plan Premium Country USA Device PC/Desktop Operating System Windows   My Question or Issue Unable to play any media through the desktop app. I have reinstalled, updated and followed al...

zromoser98

Casual Listener

730 Views

5 replies

1 likes

  • 730 Views
  • 5 replies
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Superuser Contribution cant download playlist when click the download button

PlanPremiumCountrycanadaDevicedellOperating SystemWindows 10 My Question or Issuemy songs got delated for some reason and tried to download the playlist again but it didn't download and it keeps saying downloading but nothing download except if i pla...

Regular

Plan Premium Country canada Device dell Operating System Windows 10   My Question or Issue my songs got delated for some reason and tried to download the playlist again but it didn't&n...

AlejaR

Moderator

1176 Views

10 replies

0 likes

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Superuser Contribution Spotify does not launch on my Windows 10 laptop

Hello,I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying to launch Spotify: Faulting application name: Spotify....

Casual Listener

Hello, I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying t...

ata6502

Casual Listener

1353 Views

4 replies

1 likes

  • 1353 Views
  • 4 replies
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Superuser Contribution This web page and app suck!

Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family package but after 2 days at this, I am looking for ano...

Visitor

Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family pac...

OscarDC

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes