Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...
meahtenoha
PlanPremiumCountryUnited StatesDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhenever I try to play any song on the Spotify app on my PC it says its unavailable and its all greyed out, I have tried going through my fire wall, logg...
DevicePCOperating SystemWindows 10 My Question or IssueSince yesterday, each time I start the spotify app (on windows), I have to apply the following solution to make playback work:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-can-t-p...
Hello, I've updated all my desktop apps and mobile app on my Android device to the latest this morning. I'm using Spotify connect all the time, to cast on a laptop plugged in on my sound system. Since the update, the spotify connect works as usual, b...
Windows 10, Laptop I am using desktop app, Free Plan on my laptop and recently I was logged out. When logging in, the pop up for Premium Subscription greyed out all other areas and there are no options to skip or close the pop up. I cannot access the...
The green 'like' heart icons used to remain a solid green after you clicked them. Now they flash green and then disappear. This means you have no way of knowing at a glance if you've already liked a song or not. I have always used it to 'like' tracks...
Application: Spotify Windows 1.1.65.643.g2d707698-a Issue: When you set a sort order for a podcast (say oldest to newest rather than the default newest to oldest), it sorts as expected. When you exit the application and relaunch it, going to that pod...
PlanPremiumCountryEurope DeviceDesktop PC Operating SystemWindows 10 My Question or IssueSo I have one modem/router, and then a Google Wifi system. Now with phones and tablets Spotify Connect is no problem. But with my PC using cable to the modem/rou...
As a crazy playlist maker, I have no way to organize the things I am creating. When you have so many of them, it makes it really hard to navigate and it just feels so messy. I feel like if I could organize it better for myself, then I would be happie...
PlanPremiumOperating SystemWindows 10 Since the last UX update scrolling down in the your library-> artists view is slow and get stuck when I reach the end of the latest batch of artists loaded.Before the update I could scroll down with no problem to...
IMO the lazy loading has significantly degraded the spotify desktop experience. I understand the appeal on Spotify's end due to the enormous amount of traffic spotify receives, however I'd suggest implementing a cache to store the users library and j...
Hello all,Some of my songs were displayed on several playlists and so my artist page account had an overlay 'Discovered on' with these playlists.I'm not anymore in these but the display is still present, I was wondering if it will still be forever di...
PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI'm currently experiencing a problem that seems almost too common for me with Spotify, its to the point where I can only get the program to open for about 15-20 s...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows10 My Question or IssueHello.I have noticed, that in table with ...
Something I have noticed recently while using Spotify on Windows Desktop - In my playlists there used to be a 'Track' column next to a seperate 'Artist' column. These columns have now been merged into one ' Track/Artist' column next to an 'Album' col...
Premium - Belgium - PC - Win 10 - Spotify for Windows - 1.1.67.586.gbb5ef64e Since auto install of most recent version ( a few moments ago) spotify does not react to multimedia keys on my keyboard.Play/Pause, Next Song / Previous Song.It used to work...
Hey everyone, the desktop app (windows 10) is recently acting weird. The album cover at the bottom left is low quality and I don't know why.
Since the comments from the "official" feedback thread are no longer shows up in the "latest comments" section, i'm starting this thread so people can share their feedback and spotify team can ignore it once again.
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueGood Afternoon,For the past year or so I have been encountering an issue that results in GUI failure. Recently I saw a post on reddit about people finding fixes to issues and...
I installed Spotify from the Microsoft Store and I ran it. I tried to log in putting my email and password but there was an error concerning the proxy or the firewall. I deactivated the proxy and then I checked the firewall and everything was ok. Nex...
PlanPremiumCountryUKDeviceHP Pavilion 15 NotebookOperating SystemWindows 10 My Question or Issue Hi. I'm having a problem with Spotify desktop app randomly going silent during a song. It happened a few months back and again recently, and then again t...