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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134294 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134294 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50917 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50917 Views
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Superuser Contribution Yes! Today's update returned old client! (v1.1.57.443)

As of yesterday, both my computers received a new Spotify update to v1.1.57.443 - and the old client is BACK! I'm haven't seen Spotify officially acknowledging this anywhere. Is the change for good? Or is maybe just a delay till the new client has re...

  • Regular
  • As of yesterday, both my computers received a new Spotify update to v1.1.57.443 - and the old client is BACK!   I'm haven't seen Spotify officially acknowledging this anywhere. Is the change f...
  • Novy
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • Desktop Windows
    rollback
  • 578 Views
  • 1 replies
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Superuser Contribution Information about muscians missing

Hi There used to be an 'about' where you can find information about the musician/band. Am I missing something or was that removed?thanksclem

  • Casual Listener
  • Hi   There used to be an 'about' where you can find information about the musician/band.  Am I missing something or was that removed? thanks clem
  • CarlosE
  • Moderator
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
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Superuser Contribution My Homepage/Recently played has been bugged for a long time now.

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 7 My Question or IssueHi, I've been having this issue for a very long time now. Since my account was compromised like 2-3 months ago, my home page won't refresh. My 'Recently played' section ...

  • Casual Listener
  • Plan Premium Country Argentina Device PC Operating System Windows 7   My Question or Issue Hi, I've been having this issue for a very long time now. Since my account was compromised li...
  • Bruno70
  • Casual Listener
  • 384 Views
  • 6 replies
  • 2 likes
  • bug
    Desktop
    home page bugged
    interface bug
    recently played bug
    recently played bugged
    spotify desktop
  • 384 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Missing favourite songs in desktop and android app

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueIn the spotify web player I've 500+ songs marked as favourite. But when I open my favourite library in the desktop or android app there are just about 30 songs in the lis...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue In the spotify web player I've 500+ songs marked as favourite. But when I open my favourite li...
  • CarlosE
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify UI Reverted

PlanPremium FamilyCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueToday I upgraded to the premium family plan. Everything works fine but it made the Spotify desktop app revert to the old UI. I tried restarting, re-signing in, uni...

  • Visitor
  • Plan Premium Family Country USA Device Desktop Operating System Windows 10 My Question or Issue Today I upgraded to the premium family plan. Everything works fine but it made the Spotify des...
  • Mihail
  • Spotify Legend
  • 1193 Views
  • 11 replies
  • 4 likes
  • 1193 Views
  • 11 replies
  • 4 likes

Superuser Contribution Playlists/local/Amazon Echo

PlanPremiumCountryGermanyDeviceIphone X Operating SystemiOS 10, Windows 10, My Question or IssueHello, is it possible to play playlists of local files located on my desktop with Amazon Alexa/Echo? It seems that it's not possible? If I want to play an...

05 Spotify ist auf diesem Gerät nicht aktiv.JPG 06 Spotify Alexa Standarddienst.png 07 Spotify Alexa Skill aktiv.png 08 Spotify Alexa Kontoverknüpfung.png
  • Visitor
  • Plan Premium Country Germany Device Iphone X  Operating System iOS 10,  Windows 10,   My Question or Issue Hello, is it possible to play playlists of local files located on m...
  • Jeremy
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scroll bar is very broken on a podcast

PlanPremiumCountryUSDeviceDesktopOperating SystemWin 10 64 bit My Question or IssueScroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bottom of the page it jumps up and down and bugs out. Gif of the bug. I have replicated...

  • Visitor
  •   Plan Premium Country US Device Desktop Operating System Win 10 64 bit   My Question or Issue Scroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bot...
  • Jeremy
  • Moderator
  • 1631 Views
  • 11 replies
  • 15 likes
  • 1631 Views
  • 11 replies
  • 15 likes

Superuser Contribution cant receive new design update

i deinstalled and reinstalled spotify for several times but i still dont have the new update. what am i doing wrong?

  • Casual Listener
  • i deinstalled and reinstalled spotify for several times but i still dont have the new update. what am i doing wrong?
  • AeroZ
  • Composer
  • 246 Views
  • 3 replies
  • 0 likes
  • Update
    Windows
  • 246 Views
  • 3 replies
  • 0 likes

[Desktop][Playlists] Custom Order and Date added removal of order ticker (ascending/descending)

Hey I just noticed on playlists there's no way to change the descending/ascending order in which songs appear in a playlist (specifically my starred playlist). Can we get the date added (oldest to newest) and date added (newest to oldest) feature bac...

  • Newbie
  • Hey I just noticed on playlists there's no way to change the descending/ascending order in which songs appear in a playlist (specifically my starred playlist). Can we get the date added (oldest to ne...
  • 182 Views
  • 0 replies
  • 1 likes
  • Desktop
    Playlists
  • 182 Views
  • 0 replies
  • 1 likes

[Desktop][Playlists] Move your playlist

Ok, it doesn't seem like much, but all I want is for me to organize my playlists. As in, move the order of my playlists. I want my most listened playlist to be the front of the page and for all my other rarely listened to playlist to be in the back. ...

  • Casual Listener
  • Ok, it doesn't seem like much, but all I want is for me to organize my playlists. As in, move the order of my playlists. I want my most listened playlist to be the front of the page and for all my ot...
  • actualfangirl
  • Casual Listener
  • 84 Views
  • 2 replies
  • 0 likes
  • 84 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows desktop program auto plays/resumes unexpectedly

Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10 My Question or IssueI have a pair of headphones I connect to both my PC and my cell phone at the same time. If I have Spotify open on my desktop but NOT playing AND I make ...

  • Casual Listener
  • Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10   My Question or Issue I have a pair of headphones I connect to both my PC and my c...
  • Jeremy
  • Moderator
  • 1088 Views
  • 5 replies
  • 0 likes
  • 1088 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Bring Back Alt + Arrow keys back to Spotify desktop app

There used to be the feature where I could use the Alt + arrow key to move forward and backwards in Spotify but the new update removed. I usually am very happy with Spotify and the service you provide but I urge you to add this simple trick back. Tha...

  • Visitor
  • There used to be the feature where I could use the Alt + arrow key to move forward and backwards in Spotify but the new update removed. I usually am very happy with Spotify and the service you provid...
  • Mihail
  • Spotify Legend
  • 113 Views
  • 2 replies
  • 1 likes
  • Desktop
    Other
  • 113 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't play current song on desktop app and webplayer

PlanPremiumCountryukDeviceDesktop pcOperating SystemWindows 10 My Question or IssueNo idea why the previous time posting this is got marked as fixed Link , its not its now worse.Music will play for anywhere from 5 seconds to 20 or not at all and just...

  • Regular
  • Plan Premium Country uk Device Desktop pc Operating System Windows 10   My Question or Issue No idea why the previous time posting this is got marked as fixed Link , its not its n...
  • danth45
  • Regular
  • 635 Views
  • 11 replies
  • 1 likes
  • can't play current song
    desktop app
    Error
    WebPlayer
  • 635 Views
  • 11 replies
  • 1 likes

Superuser Contribution Hard to locate Downloaded podcasts

PlanPremiumCountryTanzaniaDevice(PC)Operating System(Windows 10) My Question or IssueI downloaded random episodes from Joe Rogan and Conan O'Brien, and my problem now is to locate those episodes. So my problem is to locate those episodes easier rathe...

  • Newbie
  • Plan Premium Country Tanzania Device (PC) Operating System (Windows 10)   My Question or Issue I downloaded random episodes from Joe Rogan and Conan O'Brien, and my problem now is to l...
  • Mihail
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Downloaded Podcasts
    podcast
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10: black screen

I upgraded to Windows 10 recently. When I now use Spotify, I get a black screen after a couple of minutes so that Windows isn't usable anymore. Just the taskbar, the start menu and shortcuts like Ctrl + Alt + Del are working. The black screen does no...

  • Newbie
  • I upgraded to Windows 10 recently. When I now use Spotify, I get a black screen after a couple of minutes so that Windows isn't usable anymore. Just the taskbar, the start menu and shortcuts like Ctr...
  • Jeremy
  • Moderator
  • 21640 Views
  • 18 replies
  • 3 likes
  • Windows
  • 21640 Views
  • 18 replies
  • 3 likes

Superuser Contribution Please bring back the ability to create a playlist by dragging an album into a folder

I use playlists because Spotify allows me to organize playlists into folders.I used to be able to drag an album name into a folder, creating a playlist (with the artist name and album name) within the folder. Now, I need to click on the three dots, c...

  • Casual Listener
  • I use playlists because Spotify allows me to organize playlists into folders. I used to be able to drag an album name into a folder, creating a playlist (with the artist name and album name) withi...
  • Jeremy
  • Moderator
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No more play Local Files?

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI used to be able to play my local files in Spotify so I can have all of my music from Spotify and my computer in one place. Now it's completely gone with this new UI ch...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I used to be able to play my local files in Spotify so I can have all of my music from Spotif...
  • Jeremy
  • Moderator
  • 230 Views
  • 3 replies
  • 0 likes
  • Desktop
    local files
    Local files on Windows 10
  • 230 Views
  • 3 replies
  • 0 likes

Superuser Contribution album artwork missing from now playing bar -- windows desktop

United states premium member. Spotify window desktop app, windows 10. My “now playing” bar at the bottom of the screen does not include album artwork, only the artist and song names. If I expand it to full screen the artwork is there on the full scre...

  • Newbie
  • United states premium member. Spotify window desktop app, windows 10.   My “now playing” bar at the bottom of the screen does not include album artwork, only the artist and song names.  I...
  • Eni
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution remove playlist

PlanFreeCountryColombiaDevicePhone: Xiaomi A3/ PC: Windows 10Operating System Windows 10 My Question or IssueBorre algunas playlist de Spotify y aún así siguen apareciendome en inicio y en recomendados, pero solo sucede en mi computadora, no en mi ce...

  • Casual Listener
  • Plan Free Country Colombia Device Phone: Xiaomi A3/ PC: Windows 10 Operating System  Windows 10   My Question or Issue Borre algunas playlist de Spotify y aún así siguen aparecien...
  • Eni
  • Moderator
  • 185 Views
  • 6 replies
  • 0 likes
  • 185 Views
  • 6 replies
  • 0 likes

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