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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137210 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137210 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53424 Views
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  • Windows
  • 53424 Views
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Superuser Contribution How do I clear my Shortcuts, Recently Played, and Top Shows

I have some podcasts that are showing up on my home screen when I login and my family sees it which is quite embarrassing. I would like to delete Shortcuts, Recently Played and Top Shows when I close Spotify. Or better yet remove them altogether. It ...

  • Roadie
  • I have some podcasts that are showing up on my home screen when I login and my family sees it which is quite embarrassing.  I would like to delete Shortcuts, Recently Played and Top Shows when I...
  • brentroraback
  • Visitor
  • 18085 Views
  • 12 replies
  • 46 likes
  • 18085 Views
  • 12 replies
  • 46 likes

Solved!!Superuser Contribution Spotify for Windows 10 Store will lose it playing track If there is a update.

PlanPremiumCountryVietnamDeviceWindows 10 PC latest update (Version 21H1)Operating SystemWindows 10 Version 21H1 My Question or IssueIf Spotify was playing something but then It had to restart for a update available in Windows Store It would lose It'...

  • Regular
  •   Plan Premium Country Vietnam Device Windows 10 PC latest update (Version 21H1) Operating System Windows 10 Version 21H1   My Question or Issue If Spotify was playing something ...
  • CarlosE
  • Moderator
  • 315 Views
  • 3 replies
  • 1 likes
  • 315 Views
  • 3 replies
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Superuser Contribution Users Not Showing Up on Friend Activity Feed While Listening to Blend Playlists

PlanPremiumCountryBrazilDeviceGalaxy S20 and a Windows DesktopOperating SystemAndroid 11 and Windows 10 My issue is that If I am listening to a playlist created by the Blend function, only me and the person whom I blended with can see my activities o...

  • Casual Listener
  • Plan Premium Country Brazil Device Galaxy S20 and a Windows Desktop Operating System Android 11 and Windows 10   My issue is that  If I am listening to a playlist created by the Bl...
  • CarlosE
  • Moderator
  • 1320 Views
  • 4 replies
  • 1 likes
  • Blend
    blend playlist
    Friend Activity
    Friend Activity Feed
  • 1320 Views
  • 4 replies
  • 1 likes

Superuser Contribution Get 'Spotify can't play this right now. If you have the file on your computer you can import it'

PlanPremiumCountryUKDeviceDell Inspiron 3585Operating SystemWindows 10 Home 21H1 My Question or IssueStarted getting 'Spotify can't play this right now. If you have the file on your computer you can import it' message for all files yesterday. Works O...

  • Casual Listener
  • Plan Premium Country UK Device Dell Inspiron 3585 Operating System Windows 10 Home 21H1   My Question or Issue Started getting 'Spotify can't play this right now. If you have the ...
  • Ver
  • Spotify Legend
  • 373 Views
  • 5 replies
  • 1 likes
  • 373 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify Desktop queue refresh

I'm in my Queue on Spotify Desktop 1.1.66.580 on W10 and when I skip through a song the queue refreshes. It takes a second for it to happen but my question is why is it doing this? It really shouldn't. The whole queue aside from the now playing goes ...

  • Music Fan
  • I'm in my Queue on Spotify Desktop 1.1.66.580 on W10 and when I skip through a song the queue refreshes. It takes a second for it to happen but my question is why is it doing this? It really shouldn'...
  • Alex
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
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Solved!!Superuser Contribution Message to a friend

PlanFreeCountrySlovakiaDeviceDesktop ComputerOperating SystemWindows 10My Question or IssueHello, i wanna write a message to friend, how Can I do it?, I know his nickname, but it probably isn't his name on spotify. Please help me

  • Newbie
  • Plan Free Country Slovakia Device Desktop Computer Operating System Windows 10 My Question or Issue Hello, i wanna write a message to friend, how Can I do it?, I know his nickname, but it pr...
  • Eni
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! consistent delay/desync between devices

PlanPremiumCountryArgentinaDevicedesktop (win10), netbook (win 10), lg m250 (android 7.0)Operating SystemWindows 10, Android 7.0 My Question or Issuewhen playing a song on my desktop, my netbook shows the timestamp as -1:0-6 , when in the desktop is ...

  • Casual Listener
  • Plan Premium Country Argentina Device desktop (win10), netbook (win 10), lg m250 (android 7.0) Operating System Windows 10, Android 7.0   My Question or Issue when playing a song on my...
  • reiden1970
  • Casual Listener
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Recommendation list refresh bug

Sorry if this is the wrong place to post this. I couldn't find a dedicated bug report page.When I add a song from the recommended list to my playlist, the whole list refreshes. This is annoying as I usually like to go through all the recommendations ...

  • Newbie
  • Sorry if this is the wrong place to post this. I couldn't find a dedicated bug report page. When I add a song from the recommended list to my playlist, the whole list refreshes. This is annoying as ...
  • CarlosE
  • Moderator
  • 301 Views
  • 1 replies
  • 1 likes
  • Desktop
    Playlists
  • 301 Views
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Solved!!Superuser Contribution Wired headphones can't play/pause with the buttons

PlanPremiumCountryHKDeviceHPOperating SystemWindows 10 My Question or IssueI have some apple headphones and can't play/pause with the wired headphones, wireless work fine but wired can't play/pause

  • Newbie
  • Plan Premium Country HK Device HP Operating System Windows 10   My Question or Issue I have some apple headphones and can't play/pause with the wired headphones, wireless work fine but...
  • Eni
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
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Superuser Contribution If the computer goes into hibernation, and then exits, ui spotify completely breaks down.

PlanPremiumCountryUkraine/GermanyDeviceMS GS65 Stealth Thin 8RFOperating SystemWindows 10 x64 21H1 My Question or IssueIf the computer goes into hibernation, and then exits, ui spotify completely breaks down.In archive videoscreen mkv with trouble.

  • Casual Listener
  • Plan Premium Country Ukraine/Germany Device MS GS65 Stealth Thin 8RF Operating System Windows 10 x64 21H1   My Question or Issue If the computer goes into hibernation, and then e...
  • CarlosE
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show all 'Made for you' Playlists

PlanPremiumCountryUKDevicePCOperating SystemWin10Version1.1.58.820.g2ae50076-a My Question or IssueCurrently in my 'Made for' section on my homepage I seeDaily Mix 1Daily Mix 2Daily Mix 3Daily Mix 6Daily WellnessAnd there seems to be no way of access...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Win10 Version 1.1.58.820.g2ae50076-a   My Question or Issue Currently in my 'Made for' section on my homepage I see Daily Mix 1 D...
  • Eni
  • Moderator
  • 998 Views
  • 13 replies
  • 2 likes
  • Daily Mix
    Discover Weekly
    made for you
    Release Radar
  • 998 Views
  • 13 replies
  • 2 likes

Superuser Contribution Spotify Friend Activity replaced with crummy facebook friend feed over night?

My Question or IssueWas listening to some music last night and closed Spotify, vividly remembering being able to see all my friend's listening activity and the songs they like, which is a very important feature to me, however this morning when I open...

  • Casual Listener
  • My Question or Issue Was listening to some music last night and closed Spotify, vividly remembering being able to see all my friend's listening activity and the songs they like, which is a very impo...
  • Xenia
  • Moderator
  • 3100 Views
  • 15 replies
  • 10 likes
  • 3100 Views
  • 15 replies
  • 10 likes

Solved!!Superuser Contribution Stuck on Shuffle+Can't Choose Songs When Broadcasting to Echo Dot

PlanUnlimitedCountryUSADeviceDesktop ComputerOperating SystemWindows 10 My Question or Issue This issue showed up when using the Spotify Desktop Client. I was choosing to broadcast to my Echo Dot, and at the conclusion of a song (not the last song on...

  • Casual Listener
  • Plan Unlimited Country USA Device Desktop Computer Operating System Windows 10   My Question or Issue   This issue showed up when using the Spotify Desktop Client.  I was ch...
  • Xenia
  • Moderator
  • 579 Views
  • 5 replies
  • 0 likes
  • 579 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Windows] App cannot play at certain Bit Depth and Sample Rate

PlanPremiumCountryUSDevicePersonal Built ComputerOperating SystemWindows 10 My Question or IssueThe desktop app cannot play anything when my output device is set to 32 bit, 384000 Hz or 32 bit, 352800 Hz. I get the error message "Spotify can't play t...

  • Casual Listener
  • Plan Premium Country US Device Personal Built Computer Operating System Windows 10   My Question or Issue The desktop app cannot play anything when my output device is set to 32 bit, 3...
  • CarlosE
  • Moderator
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts filter

Hi, how can I filter in Desktop app already played podcast and show only new one without clicking on each podcast?

  • Newbie
  • Hi, how can I filter in Desktop app already played podcast and show only new one without clicking on each podcast?
  • Elena
  • Moderator
  • 1009 Views
  • 3 replies
  • 0 likes
  • 1009 Views
  • 3 replies
  • 0 likes

I can't see my friends on the right of my screen any more, there is only a facebook login option.

When I log into facebook it just says I have no spotify friends - I do and I have had them for some time. How can I get my spotify back to normal? thank you

BenC4_0-1630620469102.png
  • Newbie
  • When I log into facebook it just says I have no spotify friends - I do and I have had them for some time. How can I get my spotify back to normal? thank you 🙂  
  • TreyAnastasio
  • Spotify Star
  • 479 Views
  • 3 replies
  • 1 likes
  • 479 Views
  • 3 replies
  • 1 likes

Superuser Contribution [New desktop look] "Connect to Facebook" button only visible in Friend Activity

Plan Free/Premium Country Portugal Operating System Windows 10 My Question or Issue I dont know what happened i just restarted my client and the friends activity got replaced by a button "CONNECT TO FACEBOOK". I tried to reinstall the application but...

ApolQ_0-1617397541128.png
  • Visitor
  •   Plan Free/Premium Country Portugal   Operating System Windows 10   My Question or Issue I dont know what happened i just restarted my client and the friends activ...
  • Xenia
  • Moderator
  • 2997 Views
  • 24 replies
  • 15 likes
  • Desktop
  • 2997 Views
  • 24 replies
  • 15 likes

Spotify is offline when VirtualBox network adapter is online

Win 10I noticed that the Spotify App complains about not having an internet uplink, that happened several times during the last weeks. After quite a lot of debugging (firewall rules, reinstallation ...) I think I finally found the reason why: I have ...

  • Roadie
  • Win 10 I noticed that the Spotify App complains about not having an internet uplink, that happened several times during the last weeks. After quite a lot of debugging (firewall rules, reinstallation...
  • MStanbrook
  • Music Fan
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Something went wrong .... yet another addition to the myriad of errors with the win 10 desktop app

Everything is up to date. Win 10 desktop. When opening the spotify app a window with the message 'something went wrong, try reloading' comes up. Reloading doesn't work. Using the task manager doesn't work either as one instance of the process with th...

  • Regular
  • Everything is up to date. Win 10 desktop.   When opening the spotify app a window with the message 'something went wrong, try reloading' comes up. Reloading doesn't work. Using the task manage...
  • Ver
  • Spotify Legend
  • 386 Views
  • 6 replies
  • 2 likes
  • 386 Views
  • 6 replies
  • 2 likes

Superuser Contribution Can't find local files on PC

PlanPremiumCountryUSADeviceHP 255 G7Operating SystemWindows 10My Question or IssueI downloaded some MP3s online (legally) but no local files show up when I try to add Local Files.

  • Casual Listener
  • Plan Premium Country USA Device HP 255 G7 Operating System Windows 10 My Question or Issue I downloaded some MP3s online (legally) but no local files show up when I try to add Local Files.
  • Alex
  • Moderator
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes