Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?
I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?
Moderator
282 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePC/DesktopOperating SystemWindows My Question or IssueUnable to play any media through the desktop app. I have reinstalled, updated and followed all other options provided by Spotify Support.
Plan Premium Country USA Device PC/Desktop Operating System Windows My Question or Issue Unable to play any media through the desktop app. I have reinstalled, updated and followed al...
Casual Listener
732 Views
5 replies
1 likes
PlanPremiumCountrycanadaDevicedellOperating SystemWindows 10 My Question or Issuemy songs got delated for some reason and tried to download the playlist again but it didn't download and it keeps saying downloading but nothing download except if i pla...
Plan Premium Country canada Device dell Operating System Windows 10 My Question or Issue my songs got delated for some reason and tried to download the playlist again but it didn't&n...
Moderator
1178 Views
10 replies
0 likes
Hello,I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying to launch Spotify: Faulting application name: Spotify....
Hello, I'm no longer able to launch Spotify on my Windows laptop. Re-installing the app and cleaning my hard-drive did not resolve the issue. The Event Viewer adds the following entry after trying t...
Casual Listener
1355 Views
4 replies
1 likes
Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family package but after 2 days at this, I am looking for ano...
Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family pac...
Moderator
298 Views
1 replies
0 likes
PlanFreeCountryFranceDeviceHP Pavilion LaptopOperating SystemWindows 11 (Insider Build 25262) My Question or IssueSpotify Connect deliberately does not work on the PC version.Despite all my efforts and reinstalls, I can't get Spotify Connect to work ...
Plan Free Country France Device HP Pavilion Laptop Operating System Windows 11 (Insider Build 25262) My Question or Issue Spotify Connect deliberately does not work on the PC version...
Spotify Legend
422 Views
1 replies
0 likes
I want to change my Spotify's output device on my Windows Volume Mixer, but Spotify doesn't show up in the Mixer (I am on Windows 11 and I'm using the Microsoft Store version).Can you help me to solve this issue please?Edit: Spotify appeared without ...
I want to change my Spotify's output device on my Windows Volume Mixer, but Spotify doesn't show up in the Mixer (I am on Windows 11 and I'm using the Microsoft Store version). Can you help me to so...
Moderator
3478 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFirst of all, there’s no option for a smart tv so I’m on pc. Anyway, has worked fine for four...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue First o...
Moderator
425 Views
3 replies
0 likes
PlanFreeCountryEnglandDeviceallOperating Systemall My Question or IssueI have been listening to a song called Fukurou (Russian ver.) however, it plays the English version instead. It plays the Russian lyrics. The English version has no issues. After ...
Plan Free Country England Device all Operating System all My Question or Issue I have been listening to a song called Fukurou (Russian ver.) however, it plays the English version ins...
Casual Listener
585 Views
4 replies
0 likes
Hi all, This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps playing on the PC. The app used to **bleep** me to tears by not ...
Hi all, This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps play...
Moderator
330 Views
1 replies
0 likes
PlanFreeCountryUSA DevicePC, browserOperating SystemWindows 10, Edge Version 108.0.1462.54 (Official build) (64-bit) My Question or IssueI started my queue with an album that I finished listening to. I added the album Aretha - Who's Zoomin' Who to my...
Plan Free Country USA Device PC, browser Operating System Windows 10, Edge Version 108.0.1462.54 (Official build) (64-bit) My Question or Issue I started my queue with a...
Moderator
481 Views
2 replies
0 likes
PlanFreeCountryUnited States of AmericaDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHi! I use Spotify on Web browser because I would like to NOT download the app, it's too stressful on my computer and too much clutter for me to han...
Plan Free Country United States of America Device Acer Laptop Operating System Windows 10 My Question or Issue Hi! I use Spotify on Web browser because I would like to NOT download t...
Moderator
636 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.I don't know, why a hub Happy holi...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
Moderator
406 Views
1 replies
0 likes
Bonsoirc'est normal je ne trouve pas mon lycée ? ( premium étudiant )
Bonsoir c'est normal je ne trouve pas mon lycée ? ( premium étudiant )
Moderator
326 Views
1 replies
0 likes
I would like to see the original video the songs while I'm in the lyric windows
I would like to see the original video the songs while I'm in the lyric windows
Spotify Legend
277 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20+ Android 12Operating SystemDesktop Windows 11 My Question or IssueOn desktop app in windows 11 Right now, I have it set to play all the songs in alphabetcal order by song title. When I reboot/boot up the ...
Plan Premium Country USA Device Samsung Galaxy S20+ Android 12 Operating System Desktop Windows 11 My Question or Issue On desktop app in windows 11 Right now, I have it set to play ...
Moderator
788 Views
5 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueWhen you enhance a playlist on desktop Spotify adds similar songs as expected.However, if you want to click play on one of those songs that came from enhance, it just says something li...
Plan Premium Device PC Operating System Windows 10 My Question or Issue When you enhance a playlist on desktop Spotify adds similar songs as expected. However, if you want to click pl...
Moderator
323 Views
1 replies
0 likes
I use 1. Spotify Premium 2. in Chrome 3. on a PC.I'm trying to normalize the volumes across all tracks I play, but when I open Settings, all I see is the Language option (see below or attachment).
I use 1. Spotify Premium 2. in Chrome 3. on a PC. I'm trying to normalize the volumes across all tracks I play, but when I open Settings, all I see is the Language option (see below or attachment).&...
Moderator
417 Views
1 replies
0 likes
PlanPremiumCountryTaiwanDeviceLenovo ThinkpadOperating SystemWindows 10My Question or IssueI recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio quality changes within the same song; it usually starts off crisp but t...
Plan Premium Country Taiwan Device Lenovo Thinkpad Operating System Windows 10 My Question or Issue I recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio qu...
Moderator
2235 Views
3 replies
0 likes
Dear Spotify.I am a paid subscriber and encounter what looks like a bug with the window application, where I can't play anything (the play button on search results, library, or suggestions is inactive). Only the web browser works. I rebooted many tim...
Dear Spotify. I am a paid subscriber and encounter what looks like a bug with the window application, where I can't play anything (the play button on search results, library, or suggestions is inact...
Not applicable
432 Views
2 replies
0 likes
