Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 96862 Views
  • 82 replies
  • 27 likes
  • 96862 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 105642 Views
  • 291 replies
  • 22 likes
  • 105642 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7697 Views
  • 1 replies
  • 6 likes
  • 7697 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148215 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148215 Views
  • 0 replies
  • 26 likes

Superuser Contribution [Desktop] Local files album art problems

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :-Changing the directory-Reinstalling Spotify-Making sure there are...

  • Gig Goer
  • Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it.    Here is a list of what I tried :...
  • Alex
  • Spotify Legend
  • 328 Views
  • 2 replies
  • 1 likes
  • Desktop
  • 328 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist folder view

PlanPremiumCountryBelgiumDeviceDell Latitude 5501Operating SystemWindows 10 My Question or IssueRecently, the desktop interface (both web and app) of spotify has changed. Since then, my playlist subfolders are not displayed anymore, but directly the ...

  • Music Fan
  • Plan Premium Country Belgium Device Dell Latitude 5501 Operating System Windows 10   My Question or Issue Recently, the desktop interface (both web and app) of spotify has changed. Sin...
  • OllNoll
  • Casual Listener
  • 2898 Views
  • 10 replies
  • 7 likes
  • 2898 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution What's new broken on Desktop

Hello,I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I try to open it (pic 1). However, the feed works fine on t...

RealAztup_1-1684068247053.png RealAztup_0-1684068228319.png
  • Music Fan
  • Hello, I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I tr...
  • SeawaterMalone
  • Visitor
  • 2139 Views
  • 12 replies
  • 0 likes
  • 2139 Views
  • 12 replies
  • 0 likes

Superuser Contribution songs will not play

PlanfreeCountryunited kingdomDevicewindows desktopOperating Systemwindows 10 My Question or Issuei try to play a song and it says spotify can't play this right now but when i try and play it on the web player it plays the song

  • Casual Listener
  •   Plan free Country united kingdom Device windows desktop Operating System windows 10   My Question or Issue i try to play a song and it says spotify can't play this right now bu...
  • AlejaR
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • "Now Playing"
  • 413 Views
  • 3 replies
  • 0 likes

Browsing albums using new sidebar

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling compact mode, but it's difficult scrolling through album thu...

  • Roadie
  • I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text.   I tried disabling ...
  • words_and_music
  • Newbie
  • 742 Views
  • 3 replies
  • 2 likes
  • 742 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify crashes when trying to play local files

PlanPremiumDeviceHP LaptopOperating SystemWindows 10 My Question or Issuewhenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close immediately. this does not happen with regular tracks on the same playlist, ...

  • Casual Listener
  • Plan Premium Device HP Laptop Operating System Windows 10   My Question or Issue whenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close imme...
  • Joan
  • Moderator
  • 1796 Views
  • 4 replies
  • 0 likes
  • 1796 Views
  • 4 replies
  • 0 likes

Superuser Contribution I need to restart spotify often to be able to play songs

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or Issue Often spotify does not play songs.When i click on PLAY button nothing happens ( the button does not react: any green play buytton, or the white play button at the bottom).It is ...

  • Visitor
  • Plan Premium Country France  Operating System Windows 10   My Question or Issue     Often spotify does not play songs. When i click on PLAY button nothing happens ( the...
  • Susan_GP
  • Moderator
  • 1079 Views
  • 1 replies
  • 0 likes
  • 1079 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes immediatly

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueWhenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon shows up for a split second in the tray. If I hover over it in the task...

  • Newbie
  • Plan Premium Country Sweden Operating System Windows 10   My Question or Issue Whenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon...
  • Huothar
  • Roadie
  • 1139 Views
  • 12 replies
  • 2 likes
  • 1139 Views
  • 12 replies
  • 2 likes

Superuser Contribution Songs don't play on the Windows app

Hi. I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is not possible to play the content. if you downloaded it pleas...

  • Visitor
  • Hi.   I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is ...
  • user-removed
  • Not applicable
  • 378 Views
  • 4 replies
  • 0 likes
  • 378 Views
  • 4 replies
  • 0 likes

Superuser Contribution desktop app

The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems.

  • Visitor
  • The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems....
  • Joan
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug Report - Incorrect Time

PlanPremiumCountryUnited KingdomDeviceWindows 11My Question or IssueThe "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spotify but the issue still happens.

  • Regular
  • Plan Premium Country United Kingdom Device Windows 11 My Question or Issue The "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spo...
  • OscarDC
  • Moderator
  • 552 Views
  • 5 replies
  • 0 likes
  • 552 Views
  • 5 replies
  • 0 likes

Superuser Contribution Desktop lyrics sometime only show the current line and not the whole song

PlanPremiumCountryCanada DeviceHP EnvyOperating SystemWindows 10 My Question or IssueWhen I open the lyrics to a song on desktop, I am only seeing the current line and a couple upcoming lines. I have previously been able to see and scroll through the...

  • Newbie
  • Plan Premium Country Canada   Device HP Envy Operating System Windows 10   My Question or Issue When I open the lyrics to a song on desktop, I am only seeing the current line and...
  • Alex
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sidebar with album and artist information

My Question or IssueHi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it anymore.For me, it was really helpful.

  • Casual Listener
  • My Question or Issue Hi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it any...
  • iim2godly
  • Casual Listener
  • 5546 Views
  • 12 replies
  • 5 likes
  • 5546 Views
  • 12 replies
  • 5 likes

Solved!!Superuser Contribution Huge empty space in "add to playlist" dropdown

PlanPremiumCountryGermanyDeviceMultiple Computers (Desktops & Laptops)Operating SystemWindows 10 & Windows 11 My Question or IssueI have this issue where i have a huge empty space in the dropdown menu when adding a song to playlist.I attached a scree...

  • Newbie
  • Plan Premium Country Germany Device Multiple Computers (Desktops & Laptops) Operating System Windows 10 & Windows 11   My Question or Issue I have this issue where i have a hug...
  • cmbnlover
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution Access Denied on Windows 10 Desktop App

PlanFree/PremiumCountryItalyDeviceDesktopOperating SystemWindows 10 21h2 My Question or IssueI get this string when i access on spotify: AccessDeniedAccess DeniedTZ1A4TJN23DJH9BD6f3b75dAIMKXgTzzZOZ06p3YsT/GGYNEgusUkgWZnFMqLT2BnTkOL5g5cxX/VqVMwW6svJfq...

  • Casual Listener
  • Plan Free/Premium Country Italy Device Desktop Operating System Windows 10 21h2   My Question or Issue I get this string when i access on spotify:   AccessDeniedAccess DeniedTZ1...
  • Alex
  • Spotify Legend
  • 1136 Views
  • 3 replies
  • 0 likes
  • 1136 Views
  • 3 replies
  • 0 likes

Superuser Contribution Minor bug in "About Spotify" pop-up window

If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. The app is installed directly from the Spotify website and not...

2023-05-21 182948.png
  • Music Fan
  • If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. &nbsp...
  • Mikhail94
  • Music Fan
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts will not play

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older binges, and nothing! Even tried one that I had never listen...

  • Regular
  • Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist.  Tried accessing old episodes of my current Podcast binge, and episodes of my older bi...
  • OscarDC
  • Moderator
  • 52971 Views
  • 5 replies
  • 3 likes
  • 52971 Views
  • 5 replies
  • 3 likes

Is it possible to revert the latest UI update?

PlanPremiumCountryUSADevice/Operating SystemWindows 10 Desktop My Question or IssueIs there an option to revert the UI to how it before the current update? The desktop app now looks the same as the webplayer. I can no longer scroll through all of an ...

  • Newbie
  • Plan Premium Country USA Device/Operating System Windows 10 Desktop   My Question or Issue Is there an option to revert the UI to how it before the current update? The desktop app now lo...
  • Kishiko
  • Casual Listener
  • 6973 Views
  • 8 replies
  • 27 likes
  • 6973 Views
  • 8 replies
  • 27 likes

Superuser Contribution Lyrics don't appear in the app, but appear when opening on the song's web page

PlanPremiumCountryUSDevicePC / Redmi Note 9C NFCOperating SystemWindows 11 / Android 10 My Question or IssueLyrics for some songs do appear on its source (Musixmatch) and on the song's page in browser (https://open.spotify.com/track/xxxxxxxxxxxxxx ),...

  • Regular
  • Plan Premium Country US Device PC / Redmi Note 9C NFC Operating System Windows 11 / Android 10   My Question or Issue Lyrics for some songs do appear on its source (Musixmatch) and on ...
  • Susan_GP
  • Moderator
  • 1430 Views
  • 3 replies
  • 0 likes
  • Desktop
    lyrics
  • 1430 Views
  • 3 replies
  • 0 likes