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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1876 Views

0 replies

2 likes

  • 1876 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147890 Views

83 replies

27 likes

  • 147890 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133123 Views

294 replies

22 likes

  • 133123 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11148 Views

1 replies

6 likes

  • 11148 Views
  • 1 replies
  • 6 likes

This number is not available. If the file is on your computer, you can impo

i cant play any songs on my pc and on my Phone i can play what i want but on pc i get This number is not available. If the file is on your computer, you can import it.

Casual Listener

i cant play any songs on my pc and on my Phone i can play what i want but on pc i get This number is not available. If the file is on your computer, you can import it.

Luke

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Black Screen on Web Player When Logged In

Whenever I access Spotify through the web player and do not log in to my account, it works like normal. Whenever I access Spotify through the web player and log into my Premium account, all I get is a black screen.

Visitor

Whenever I access Spotify through the web player and do not log in to my account, it works like normal. Whenever I access Spotify through the web player and log into my Premium account, all I get is ...

kaworu_bloodpaw

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app not showing up as a device

Plan: PremiumSystem / Version: Windows 11 / Spotify for Windows1.2.0.1010.g8b46abb2Details: I have been having an issue for a few months with the desktop app not showing up to Spotify as a source. Even when I have music actively playing on my desktop...

Casual Listener

Plan: Premium System / Version: Windows 11 / Spotify for Windows 1.2.0.1010.g8b46abb2 Details: I have been having an issue for a few months with the desktop app not showing up to Spotify as a ...

DerpTurtle

Casual Listener

1016 Views

3 replies

0 likes

  • 1016 Views
  • 3 replies
  • 0 likes

Phone and pc constantly out of sync

My PC and phone seem to constantly go out of sync. Right now I'm playing music on my phone app and the PC shows a different song as paused. My internet on phone is via wifi and is 100%, my PC is connected by cable (to the same router)-->fiber and wor...

Visitor

My PC and phone seem to constantly go out of sync. Right now I'm playing music on my phone app and the PC shows a different song as paused. My internet on phone is via wifi and is 100%, my PC is c...

kaworu_bloodpaw

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Shuffle and Repeat

PlanPremiumCountryCanada DeviceWindows 10 PC and Android mobile and tabletOperating SystemWindows 10 My Question or IssueI know there have been many posts before, but none helped. The buttons for Shuffle and Repeat are greyed out on both mobile and P...

Newbie

  Plan Premium Country Canada   Device Windows 10 PC and Android mobile and tablet Operating System Windows 10   My Question or Issue I know there have been many posts befo...

kaworu_bloodpaw

Roadie

304 Views

1 replies

1 likes

  • 304 Views
  • 1 replies
  • 1 likes

Playlist problem occurs when Spotify is turned off and turned on

I live in Korea and use premium in Windows 10. It wasn't like that before.Recently, if I turn off Spotify with my computer and turn it on again,The next songs disappear from the playlist you were listening to.You can't understand just by words, so I'...

Newbie

I live in Korea and use premium in Windows 10.   It wasn't like that before. Recently, if I turn off Spotify with my computer and turn it on again, The next songs disappear from the playlist...

kaworu_bloodpaw

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Spotify randomly crashes after 2-3 songs

I open the app, and it works totally fine and does what it needs to... until I play something. It sounds great and works fine for the first 2 maybe even 3 songs, but then the app will exit itself out of nowhere and crash. Been going on for quite some...

Regular

I open the app, and it works totally fine and does what it needs to... until I play something. It sounds great and works fine for the first 2 maybe even 3 songs, but then the app will exit itself out...

Taylith

Community Legend

754 Views

6 replies

1 likes

  • 754 Views
  • 6 replies
  • 1 likes

Superuser Contribution Fullscreen does not resize well on untypical aspect ratio!

PlanPremiumDeviceDesktop PCOperating SystemWindows 10 The Spotify-Apps fullscreen mode does not resize as it should when confronted with untypical aspect ratios (like my mini monitor 1280x400), as you can see below.But if I use the Chrome extension f...

Newbie

Plan Premium Device Desktop PC Operating System Windows 10   The Spotify-Apps fullscreen mode does not resize as it should when confronted with untypical aspect ratios (like my mini monit...

AlejaR

Moderator

963 Views

1 replies

0 likes

aspect ratio
fullscreen
second monitor
Windows 10 Desktop App
  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify volume lowers in my car when I start recording

Whenever I am playing music with AppleCarPlay, and I hear a nice song, I want to record the song with my phone (mostly Snapchat). Everytime I do this, the volume lowers drastically and I can’t raise it anymore. This way you can barely hear the song t...

Newbie

Whenever I am playing music with AppleCarPlay, and I hear a nice song, I want to record the song with my phone (mostly Snapchat). Everytime I do this, the volume lowers drastically and I can’t raise ...

MihailY

Moderator

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Constant Reload Page prompt on Desktop when having local files and a new phone

Desktop OS: Win 10Device OS: Android (Samsung AT&T)1. Enable local files on desktop2. Create a playlist of only local files on desktop3. On Mobile, download the playlist while on the same network as the desktop.4. Get a new mobile phone.5. Install an...

Casual Listener

Desktop OS: Win 10 Device OS: Android (Samsung AT&T) 1. Enable local files on desktop 2. Create a playlist of only local files on desktop 3. On Mobile, download the playlist while on the same...

EvS

Casual Listener

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Touchscreen on Windows

PlanPremiumCountryBulgariaDeviceMS Surface ProOperating SystemWindows 11 My Question or IssueTouch interaction has become unbearable in the last year. It was never good on PC, but at least it was not actively preventing me from using the app.There se...

Regular

Plan Premium Country Bulgaria Device MS Surface Pro Operating System Windows 11   My Question or Issue Touch interaction has become unbearable in the last year. It was never good on PC...

Tsanguine

Music Fan

2444 Views

8 replies

6 likes

"Bug"
"Desktop"
"Windows"
  • 2444 Views
  • 8 replies
  • 6 likes

playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso when im listening a song on any playlist, it just randomly resets/start back from song #1 ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so when...

kaworu_bloodpaw

Roadie

305 Views

3 replies

1 likes

  • 305 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain FLAC files bug out

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 2H22 My Question or IssueThe only flac files i have on my local desktop do not import properly, for some reason have infinite repeating artist names, do not show image, and cause the spo...

Newbie

Plan Premium Country USA Device Desktop PC Operating System Windows 10 2H22   My Question or Issue The only flac files i have on my local desktop do not import properly, for some reaso...

ROODAY

Casual Listener

1133 Views

3 replies

1 likes

"local files" issues
flac
local file
  • 1133 Views
  • 3 replies
  • 1 likes

I cant see when songs were added to the playlist

PlanPremiumCountryTurkey DeviceLaptopOperating SystemWindows 11 A while ago i could see when the songs were added to the playlist through the app but suddenly this feature dissapeared, how can I get it back?

Newbie

Plan Premium Country Turkey   Device Laptop Operating System Windows 11   A while ago i could see when the songs were added to the playlist through the app but suddenly this featu...

kaworu_bloodpaw

Roadie

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

No clear queue button

I've unchecked the auto play button but still no clear queue button available

Casual Listener

I've unchecked the auto play button but still no clear queue button available

kaworu_bloodpaw

Roadie

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution meu spotify premium no computador está com som ruim e robotizado

o problema não é no fone de ouvido, já que consigo ouvir com qualidade alta vídeos no youtube, o problema é que, quando escuto música no spotify, o som fica ruim e travando, nem no webplayer consigo escutar com qualidade (no aplicativo do celular con...

Visitor

o problema não é no fone de ouvido, já que consigo ouvir com qualidade alta vídeos no youtube, o problema é que, quando escuto música no spotify, o som fica ruim e travando, nem no webplayer consigo ...

Lyubka

Moderator

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes

Not showing my devices after last update

PlanPremium CountryBrazil DeviceDesktop Computer Operating SystemWindows 10 My Question or IssueI have an Echo Dot 3 and a Xiaomi Redmi A3 phone, which i use to play Spotify when not using on the computer.I have been using this service for over an ye...

Casual Listener

Plan Premium   Country Brazil   Device Desktop Computer   Operating System Windows 10   My Question or Issue I have an Echo Dot 3 and a Xiaomi Redmi A3 phone, which i...

kaworu_bloodpaw

Roadie

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Erroneous friend activity when you play a queued track, wrong album displayed

PlanPremiumCountrySwedenDeviceMacbook Air (M1, 2020)Operating SystemmacOS Monterey Version 12.2.1 When you play a queued song, it shows the wrong album or playlist etc. It shows the album or playlist you originally pushed play on, when you switch to ...

Music Fan

  Plan Premium Country Sweden Device Macbook Air (M1, 2020) Operating System macOS Monterey Version 12.2.1   When you play a queued song, it shows the wrong album or playlist etc....

kaworu_bloodpaw

Roadie

1274 Views

6 replies

0 likes

  • 1274 Views
  • 6 replies
  • 0 likes