Recently listened artists doesn't update

Reply

Recently listened artists doesn't update

nighthawk989
Roadie

 

Plan

Premium

Country 

Italy

Device

Samsung Galaxy A5 2016

Operating System

Windows 10

 

My Question or Issue

Hi, my recently listened artists is not updating anymore. The same thing happened yesterday but randomly recovered after about 30 minutes. Today no recover. Lately i'm full of problems with Spotify, with shuffler not working properly, Discover Weekly appearing lately on my profile. Reinstalling didn't worked.

1 Reply

Jeremy
Moderator
Moderator

Hey there @nighthawk989,

 

Thank you for reaching out to us here in the Community. We're happy to help.

 

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

 

It would also be great if you can let us know if this occur on one specific device or multiple devices?

We'll keep an eye out for your reply.


Take care!

JeremyModerator
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