Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1594 Views

0 replies

2 likes

  • 1594 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145262 Views

83 replies

27 likes

  • 145262 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130007 Views

294 replies

22 likes

  • 130007 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10967 Views

1 replies

6 likes

  • 10967 Views
  • 1 replies
  • 6 likes

Spotify on my computer stops playing after 3 seconds into the song

It used to randomly stop on my spotify app on my phone too but it hasn't recently or not that ive been aware of, but my computer hasn't allowed me to play music and it always stops playing after 3 seconds, but it only shows the blue banner saying the...

Visitor

It used to randomly stop on my spotify app on my phone too but it hasn't recently or not that ive been aware of, but my computer hasn't allowed me to play music and it always stops playing after 3 se...

286 Views

0 replies

1 likes

  • 286 Views
  • 0 replies
  • 1 likes

Superuser Contribution Desktop app lost connected devices

PlanPremiumCountryIrelandDeviceVariousOperating SystemWin10 My Question or IssueDesktop app suddenly lost the connected devices (Echo dots). Logoff/logon or reinstall not fixed the issue. However the dekstop app already had issues connecting with one...

Roadie

Plan Premium Country Ireland Device Various Operating System Win10   My Question or Issue Desktop app suddenly lost the connected devices (Echo dots). Logoff/logon or reinstall not fix...

waces

Roadie

803 Views

7 replies

0 likes

  • 803 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSpotify is giving the error message "Spotify can't play this right now. If you have the file on your computer you can import it." whenever I try to play any son...

Casual Listener

Plan Premium Country Australia Device Desktop PC Operating System Windows 10   My Question or Issue Spotify is giving the error message "Spotify can't play this right now. If you have ...

Jeremy

Spotify Legend

1511 Views

3 replies

1 likes

  • 1511 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify desktop app does not play songs in order

PlanFreeCountryUnited StatesDeviceDell Latitude 3180 LaptopOperating SystemWindows 10My Question or IssueThe Spotify desktop app is not playing songs in order. It starts with a random song in the album, and randomly mixes up songs.

Regular

Plan Free Country United States Device Dell Latitude 3180 Laptop Operating System Windows 10 My Question or Issue The Spotify desktop app is not playing songs in order. It starts with a rand...

Novy

Moderator

1924 Views

3 replies

0 likes

  • 1924 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Audio lags when online

PlanPremiumCountryAustria/GermanyDevice2 Desktop DevicesOperating SystemWindows 10 ProMy Question or IssueToday i decided to get pretty angry:Since 1y or so my spotify on win10 Desktop Client startet to lag/stutter/clutter/clitch sometimes. I thought...

Regular

Plan Premium Country Austria/Germany Device 2 Desktop Devices Operating System Windows 10 Pro My Question or Issue Today i decided to get pretty angry: Since 1y or so my spotify on win1...

CarlosE

Spotify Legend

2200 Views

2 replies

0 likes

  • 2200 Views
  • 2 replies
  • 0 likes

[Desktop] play and shuffle all songs by an artist

I would be great to select an artist and then be able to listen to and shuffle, all songs by that artist.

Visitor

I would be great to select an artist and then be able to listen to and shuffle, all songs by that artist.

328 Views

0 replies

0 likes

Desktop
  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Podcasts] Cant play JRE video or audio whilst using a VPN

Using windows laptop app, can't play JRE videos or audio on SPOTIFY PREMIUM whilst VPN is connected. Which will make my subscription redundant. Any ideas how to fix or if SPOTIFY will update the settings so I can listen by my own volition.

Visitor

Using windows laptop app, can't play JRE videos or audio on SPOTIFY PREMIUM whilst VPN is connected.  Which will make my subscription redundant. Any ideas how to fix or if SPOTIFY will update th...

Eni

Moderator

1479 Views

2 replies

1 likes

Desktop
Podcasts
  • 1479 Views
  • 2 replies
  • 1 likes

Superuser Contribution Friend Activity

PlanPremiumCountryAmericaDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueBefore the update, I could see friend activity just by following them but now it says I have to make a Facebook account in order to do that. Is it possible t...

Regular

Plan Premium Country America Device Windows Desktop Operating System Windows 10   My Question or Issue Before the update, I could see friend activity just by following them but now it ...

Eni

Moderator

978 Views

7 replies

0 likes

  • 978 Views
  • 7 replies
  • 0 likes

Superuser Contribution Second monitor goes black when video plays in app

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueAs title states, second monitor goes black when a video plays. I've turned off hardware acceleration and overlay within Spotify. Doesn't matter if the app is running on the m...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue As title states, second monitor goes black when a video plays. I've turned off hardware accelerati...

CarlosE

Spotify Legend

2612 Views

3 replies

0 likes

  • 2612 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Some songs radio don't load

PlanPremiumCountryRussian FederationDevicePCOperating SystemWindows 10 My Question or IssueSome songs radio won't load (when I use song -> go to song radio option). Loading screen appears and sits there infinitely. The feature works for most songs/ar...

Casual Listener

Plan Premium Country Russian Federation Device PC Operating System Windows 10   My Question or Issue Some songs radio won't load (when I use song -> go to song radio option). Loadin...

pvt2369

Casual Listener

1849 Views

4 replies

1 likes

song radio
  • 1849 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify starts automatically at Windows startup

PlanPremiumCountry DevicePCOperating Systemwindows 10 My Question or Issue If I check "don't start spotify at Windows start" , spotify will most of the time start automatically anyway, it's random, this is clearly an issue, very annoying.

Casual Listener

Plan Premium Country   Device PC Operating System windows 10   My Question or Issue   If I check "don't start spotify at Windows start" , spotify will most of the time start...

jcc3d

Casual Listener

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App opens on the wrong screen EVERY TIME [dual monitors]

PlanFreeCountryRomania DevicePCOperating SystemWindows 10 My Question or IssueWhen I launch Spotify, it always launches on my primary monitor, instead of the second one. Please read this through, this isn't the issue with the desktop icon, simply the...

Regular

Plan Free Country Romania   Device PC Operating System Windows 10   My Question or Issue When I launch Spotify, it always launches on my primary monitor, instead of the second on...

aidensings

Newbie

18431 Views

12 replies

0 likes

  • 18431 Views
  • 12 replies
  • 0 likes

Superuser Contribution Frequent, sporadic, random pausing. Unable to prevent.

Frequent, sporadic, random pausing. Unable to prevent. PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueMy Spotify desktop player routinely pauses for seemingly no reason. It may run for minutes up to hours, but a...

Visitor

Frequent, sporadic, random pausing. Unable to prevent.   Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue My Spotify desktop playe...

Mihail

Spotify Legend

818 Views

1 replies

0 likes

pause
pausing
  • 818 Views
  • 1 replies
  • 0 likes

[Desktop] Liked Songs not visible

PlanFree/PremiumCountryBrazilDevice(iPhone 6s Plus and HP ENVY dv6)Operating System(iOS 14 and, Windows 10 pro,) My Question or IssueMy liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN rein...

Casual Listener

Plan Free/Premium Country Brazil Device (iPhone 6s Plus and HP ENVY dv6) Operating System (iOS 14 and, Windows 10 pro,)   My Question or Issue My liked songs just disappeared on dektop...

KelvinFonseca

Casual Listener

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Chromebook] Songs stop randomly

PlanPremiumCountryUSADeviceChromebookOperating SystemChrome OS My Question or IssueEvery time I launch the app on Chromebook, it seems fine for about 2-3 minutes. Then it stops for a few seconds, and continues. Once it stops the first time, it contin...

Newbie

Plan Premium Country USA Device Chromebook Operating System Chrome OS   My Question or Issue Every time I launch the app on Chromebook, it seems fine for about 2-3 minutes. Then it sto...

Novy

Moderator

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files stuck at 20000songs.

PlanFree/PremiumCountry Device Operating SystemWin10 My Question or Issueis there a limit for my local files which only shows 20000 songs?

Visitor

Plan Free/Premium Country   Device   Operating System Win10   My Question or Issue is there a limit for my local files which only shows 20000 songs?

CarlosE

Spotify Legend

577 Views

1 replies

0 likes

Song limit local files 20000
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android App and Desktop App not sync liked songs, even after hours

Plan & CountryPremium, Germany Device/Operating SystemDebian Laptop, Samsung Android Phone My Question or IssueOn my way to work I was listening to music on Spotify and liking new songs. About 3 or 4 hours later I opened up my desktop client. I notic...

Roadie

Plan & Country Premium, Germany   Device/Operating System Debian Laptop, Samsung Android Phone   My Question or Issue On my way to work I was listening to music on Spotify an...

Mihail

Spotify Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Search] Up accessibility for search, annoying new user experience.

used spotify for a while and one thing that is annoying is that its like 3 steps to search for a song/artist, which more or less is the base principle for you application introduce a short hand to get to the search quick. i know you need test new thi...

Casual Listener

used spotify for a while and one thing that is annoying is that its like 3 steps to search for a song/artist, which more or less is the base principle for you application introduce a short hand to ge...

Xenia

Moderator

413 Views

1 replies

0 likes

Desktop
Search
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unhide the song banners?

PlanFreeCountryRomaniaDevice Operating SystemWindows 10 My Question or IssueI have disabled the song banners, on the Spotify app, on windows 10. I am talking about the ones that used to appear in the bottom left corner. I can't find out how to re-ena...

Visitor

  Plan Free Country Romania Device   Operating System Windows 10   My Question or Issue I have disabled the song banners, on the Spotify app, on windows 10. I am talking abo...

Jeremy

Spotify Legend

1010 Views

1 replies

0 likes

  • 1010 Views
  • 1 replies
  • 0 likes

Solved!! Clicking cover art jumps to wrong song/position when playlist is sorted

Consider a large playlist that is playing songs randomly. In that case the current song (green) is not reflected in the playlist, so I hit the cover art and the playlist will jump to the location where the current song is (marked in green). That way ...

Music Fan

Consider a large playlist that is playing songs randomly. In that case the current song (green) is not reflected in the playlist, so I hit the cover art and the playlist will jump to the location whe...

Edwin71

Music Fan

695 Views

2 replies

0 likes

sorting
  • 695 Views
  • 2 replies
  • 0 likes