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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1452 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144745 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129530 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10910 Views

1 replies

6 likes

  • 10910 Views
  • 1 replies
  • 6 likes

Superuser Contribution [Desktop][Other] Spotify download for windows is broken.

Anytime i download spotify on my laptop the app wont work, on first try the app black screens before failing and closing itself. Then on subsequent attempts to open the app is just says 'spotify is not responding'.I already had various issues with th...

Visitor

Anytime i download spotify on my laptop the app wont work, on first try the app black screens before failing and closing itself. Then on subsequent attempts to open the app is just says 'spotify is n...

Ivan

Spotify Legend

431 Views

1 replies

0 likes

Desktop
Other
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Superuser Contribution New UI; Desktop update

PlanFree/Premium DeviceDesktop Operating SystemWindows 10 My Question or IssueDoes anyone know when will be the new UI update out to the public? I see that many people are not satisfied with it but still, will it be coming out any time soon?Thanks fo...

Newbie

Plan Free/Premium   Device Desktop   Operating System Windows 10   My Question or Issue Does anyone know when will be the new UI update out to the public? I see that many peo...

Eni

Moderator

3751 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Can't make Spotify work on a PC home computer recently upgraded to Windows-10

My Spotify problem started when I upgraded my home PC from Windows-7 to Windows-10 and finding nothing but frustration with trying to uninstall and reinstall Spotify which apparently has been corrupted and will only show the playlists I constructed o...

Music Fan

My Spotify problem started when I upgraded my home PC from Windows-7 to Windows-10 and finding nothing but frustration with trying to uninstall and reinstall Spotify which apparently has been corrupt...

jackandruth

Music Fan

1513 Views

13 replies

0 likes

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  • 13 replies
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Superuser Contribution New PC version - Copy and Paste into Playlist at selected position

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueA few months ago my PC version of Spotify App was very kindly updated to the new shiny version.In the old version I could copy a track and paste it into any position in a play...

Newbie

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue A few months ago my PC version of Spotify App was very kindly updated to the new shiny version. In...

CarlosE

Spotify Legend

517 Views

1 replies

1 likes

  • 517 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded song appears in local files and playlists, but the song does not actually play

PlanPremiumCountryUSADevice(Windows Desktop)Operating System(Windows 10) My Question or IssueWhen I download a song, it appears on my local files, and looks playable. When I select the song, it does not play and simply remains at 0:00. I can move aro...

Casual Listener

Plan Premium Country USA Device (Windows Desktop) Operating System (Windows 10)   My Question or Issue When I download a song, it appears on my local files, and looks playable. When I ...

Jack133

Casual Listener

686 Views

4 replies

0 likes

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  • 0 likes

Solved!! [BUG] Artist Image Gallery Navigation Arrows

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueOn any Artists "About"-tab, the image gallery navigation arrows (both left and right) lead to the previous image. No UI element is available to navigate to the next image.

Casual Listener

Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue On any Artists "About"-tab, the image gallery navigation arrows (both left and right) lead to t...

AdamDamon

Spotify Star

520 Views

1 replies

1 likes

  • 520 Views
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  • 1 likes

Superuser Contribution Playback issues (stuttering / crackling) on Windows desktop app

Hi, I'm having troubles with playback on Windows desktop since a week or 2. It stutters every now and then. Sometimes it plays without problems for like 30 seconds, and then it starts again. I read other posts with the same issue where the solution w...

Casual Listener

Hi,   I'm having troubles with playback on Windows desktop since a week or 2. It stutters every now and then. Sometimes it plays without problems for like 30 seconds, and then it starts again....

LLGremlin

Visitor

15202 Views

18 replies

3 likes

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  • 18 replies
  • 3 likes

[Desktop] keeps turning off after 5-10 seconds

While I'm trying to download an album to a library or playlist using the SHARE option spotify turns off and I have to restart the program and within 5 to 10 seconds it turns off a so the cycle goes on and on. I have tried to uninstall and reinstall S...

Visitor

While I'm trying to download an album to a library or playlist using the SHARE option spotify turns off and I have to restart the program and within 5 to 10 seconds it turns off a so the cycle goes o...

Billy-J

Spotify Star

361 Views

1 replies

0 likes

Desktop
  • 361 Views
  • 1 replies
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Superuser Contribution Rare bug - no audio playing despite unmuted volume bar

PlanPremiumCountryCanadaDeviceWindows 10Operating SystemWindows 10 My Question or IssueI discovered a small bug in the WIndows 10 Spotify app. Steps to reproduce: 1. Pause a track2. Set volume to max3. Hover mouse cursor over mute icon4. Very quickly...

Regular

Plan Premium Country Canada Device Windows 10 Operating System Windows 10   My Question or Issue I discovered a small bug in the WIndows 10 Spotify app.   Steps to reproduce: &...

Blingblaow

Composer

739 Views

4 replies

0 likes

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Superuser Contribution pixel earbuds can't pause play or skip songs on laptop

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 10 My pixel earbuds work perfectly with spotify on my google pixel phone. On my laptop there are issues. I can only change the volume, I can't pause, play or skips songs with my pixel earbuds...

Visitor

Plan Premium Country UK Device HP Laptop Operating System Windows 10   My pixel earbuds work perfectly with spotify on my google pixel phone.   On my laptop there are issues. I c...

Eni

Moderator

1098 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution [Queue] Incorrectly adds a song twice to queue

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen dragging a song title over to the Queue icon and releasing, it adds the song twice to the queue. If dragging a whole album over to the Queue icon this way, the entire alb...

Visitor

Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When dragging a song title over to the Queue icon and releasing, it adds the song twice to the queu...

Eni

Moderator

458 Views

1 replies

0 likes

bug
queue
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Issues playing local files offline (Desktop Version)

PlanPremiumCountryGermany Operating SystemWindows 10 Pro (PC) My Question or IssueSome of my local files aren't playable and grayed out in my playlists as soon as Spotify is in offline mode or my PC has lost its connection.If I go to library and ther...

Visitor

Plan Premium Country Germany   Operating System Windows 10 Pro (PC)   My Question or Issue Some of my local files aren't playable and grayed out in my playlists as soon as Spotify ...

355 Views

0 replies

0 likes

desktop version
local files
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Solved!!Superuser Contribution Album cover gone, no way to get it back?

I just accidentally removed the album cover from the bottom left corner. This has happened before but the option to get it back is not there anymore, nor is there any option related to it in Account Preferences.Any way to get it back?

Casual Listener

I just accidentally removed the album cover from the bottom left corner. This has happened before but the option to get it back is not there anymore, nor is there any option related to it in Account ...

Eni

Moderator

549 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify skips all the songs

Plan - PremiumCountry - NorwayDevice - PCOperating System - Windows 10My Question or IssueHappend a few days ago that whenever I want to play a song, it is just skipped.i've tried to turn off and on hardware accellerator, reinstall Spotify, delete th...

Regular

Plan - Premium Country - Norway Device - PC Operating System - Windows 10 My Question or Issue Happend a few days ago that whenever I want to play a song, it is just skipped....

Novy

Moderator

382 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Scrolling issues

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen you go into an artist's profile, click "About", scroll all the way down, and then click the back button to go back to the "Overview", Spotify automatically scrolls all t...

Gig Goer

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue When you go into an artist's profile, click "About", scroll all the way down, and then click the b...

Novy

Moderator

1402 Views

7 replies

0 likes

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Solved!!Superuser Contribution Can't Get Fullscreen Option

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueFor some reason the two arrows at the bottom right for fullscreen are not visisble on the Windows Desktop app for me. Is there a way to access the apps fullscreen ...

Regular

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue For some reason the two arrows at the bottom right for fullscreen are not visisble on t...

Xenia

Moderator

3444 Views

1 replies

1 likes

fullscreen button
Windows 10 Application
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Superuser Contribution Can't move my songs up in a playlist

Hi, it appears to me that there's no problem moving the songs down in my playlist, but when I try up, it just does not move. I don't really know if I'm the first lucky one to have this different type a deal issue.Plan Premium CountryTurkeyDeviceDeskt...

Newbie

Hi, it appears to me that there's no problem moving the songs down in my playlist, but when I try up, it just does not move. I don't really know if I'm the first lucky one to have this different type...

vhoneyman

Casual Listener

6439 Views

7 replies

3 likes

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  • 7 replies
  • 3 likes

Desktop design reverted back to old

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueDesign revert out of nowhere. I have had the new design for the longest time and all of the sudden I get reverted back to the old design. Why is there no option for users to o...

Visitor

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Design revert out of nowhere. I have had the new design for the longest time and all of the sudden I get r...

DasPeter

Community Legend

984 Views

2 replies

1 likes

Deisgn
Desktop
Experience
revert
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Superuser Contribution Lost features and different appearence

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueSo one day the entire appearance of my spotify changed. And a lot of features on the tab to the left are gone. For example I don't have the "recently added" tab. I only ha...

Visitor

Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue So one day the entire appearance of my spotify changed. And a lot of features on the tab to the...

Novy

Moderator

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution todas las veces que inico spotify en mi windows 10 aparece el programa en **bleep**

hola tengo este problema desde el año pasado ya y hasta ahora nunca e encontrado una solución, todas las veces que prendo el pc e inicio el spotify me sale en **bleep** y o tengo que esperar 1 hora para que se muestre todo o tengo que abrir y cerrar ...

Visitor

hola tengo este problema desde el año pasado ya y hasta ahora nunca e encontrado una solución, todas las veces que prendo el pc e inicio el spotify me sale en **bleep** y o tengo que esperar 1 hora p...

CarlosE

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes