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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Error Message Upon Boot Up: "Spotify program file has become damaged..."

PlanPremiumCountryUnited StateDeviceDesktopOperating SystemWindows My Question or IssueI had started up my computer and I had received an odd error message. I had never seen this before. I know I don't have a virus so there must be some kind of bug o...

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  • Casual Listener
  • Plan Premium Country United State Device Desktop Operating System Windows   My Question or Issue I had started up my computer and I had received an odd error message. I had never seen ...
  • AeroZ
  • Composer
  • 437 Views
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Can't use/uninstall Spotify

I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore which makes spotify appear after a couple minutes bu...

  • Regular
  • I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore w...
  • OneByBoo
  • Community Legend
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Daily Mix is completely ruined

Hey! I wonder if anyone experienced the same problem and maybe has a solution for it (browsing the forums nobody posted about it recently); I had 6 great Daily Mixes from 6 different genres, containing the right amount of both new and already known m...

  • Visitor
  • Hey!   I wonder if anyone experienced the same problem and maybe has a solution for it (browsing the forums nobody posted about it recently);   I had 6 great Daily Mixes...
  • dark_banana
  • Newbie
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High CPU Usage, Unusable unless Offline.

PremiumUSADesktopWindows 10 Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. I've deleted and reinstalled everything Spotify multiple times (in...

  • Visitor
  • Premium USA Desktop Windows 10   Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. ...
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Spotify videos not working on windows

PlanFreeCountryUS DevicePCOperating SystemWindows 10 My Question or IssueHi.I try to watch the videos by the Browse option. It doesn't work. All other options (podcasts, playlists etc) work. I tried to reinstall the app, log in and out, reconnecting ...

  • Visitor
  • Plan Free Country US   Device PC Operating System Windows 10   My Question or Issue Hi. I try to watch the videos by the Browse option. It doesn't work. All other options (podca...
  • OneByBoo
  • Community Legend
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[BUG] Window title is not set to the currently playing song if casting

PlanPremiumCountry DeviceDell Laptop + Google Home MiniOperating SystemWindows 10 My Question or IssueGenerally when playing Spotify, the App window title displays the currently playing song, like "Hello - Adele" or so. However, if I start casting to...

  • Regular
  • Plan Premium Country   Device Dell Laptop + Google Home Mini Operating System Windows 10   My Question or Issue Generally when playing Spotify, the App window title displays the c...
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Error code 4 Tried 5 different solutions

PlanPremiumCountry DevicePCOperating SystemWindows 10 64 bit My Question or IssueGetting error code:4 ; no internet connection detected when online. -Tried changing the DNS - Spotify is not on any of my firewall lists. It is on the unrestricted list....

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10 64 bit   My Question or Issue Getting error code:4 ; no internet connection detected when online.  -Tried changi...
  • OneByBoo
  • Community Legend
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Superuser Contribution alarm devices

PlanPremium Hi everyone,i am looking for an alarm working with spotify but doesn't have to be connected to a phone or computer to launch spotify, if somebody have any idea ? Thanks

  • Casual Listener
  • Plan Premium   Hi everyone, i am looking for an alarm working with spotify but doesn't have to be connected to a phone or computer to launch spotify, if somebody have any idea ? Thanks &nbs...
  • Bernard98
  • Casual Listener
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I cant update my profile pic

PlanPremiumCountryBrazilDeviceX55UBOperating SystemWindows 10 When I upload the profile photo, spotify simply doesn't update.

  • Casual Listener
  • Plan Premium Country Brazil Device X55UB Operating System Windows 10   When I upload the profile photo, spotify simply doesn't update.  
  • malagandkaan2
  • Regular
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Solved!! I cant post my playlist

PlanPremiumCountryUSDeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I try to share my playlist I cant and it's really annoying. I hope I can get an answer I also am including screenshots of the issue. Also while you guys are at it can...

  • Music Fan
  • Plan Premium Country US Device Laptop Operating System Windows 10   My Question or Issue When I try to share my playlist I cant and it's really annoying. I hope I can get an answer I a...
  • Emilia_8
  • Spotify Star
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How do I disable the media keys for spotify?

So my usual setup is to have my local file media player respond to the media hotkeys and to play/pause spotify by opening the window and using spacebar. This usually hasn't been an issue but recently spotify started responding to the media hotkeys at...

  • Casual Listener
  • So my usual setup is to have my local file media player respond to the media hotkeys and to play/pause spotify by opening the window and using spacebar. This usually hasn't been an issue but recently...
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profile picture doesn't change after changing it

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows My Question or IssueI wanted to change my profile picture on Spotify. I changed it on Spotify but it came out wonky, so I went to my Facebook page, because I have it linked. So I changed my...

  • Casual Listener
  •   Plan Premium Country Netherlands Device PC Operating System Windows   My Question or Issue I wanted to change my profile picture on Spotify. I changed it on Spotify but it came...
  • OneByBoo
  • Community Legend
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  • Facebook
    picture
    profile
    profile picture
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Solved!! Can't save any changement on spotify

PlanPremiumCountryTurkeyDevicePcOperating SystemWindows 10 My Question or IssueHello ma'am or sir, Hello i'd decided to change my profile picture and also change some setting but then i realized that i can't save any changement, included my profile p...

  • Regular
  • Plan Premium Country Turkey Device Pc Operating System Windows 10   My Question or Issue Hello ma'am or sir,  Hello i'd decided to change my profile picture and also change s...
  • Emilia_8
  • Spotify Star
  • 481 Views
  • 5 replies
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  • 481 Views
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Spotify doesn't play music

PlanPremiumCountryGermanyDeviceLenovo T460sOperating SystemWindows 10 My Question or IssueHi,since some days I have a problem with my Spotify. When I clic on a song I'd like to hear, there only appears a warning that says "Spotify is unabe to play th...

  • Casual Listener
  • Plan Premium Country Germany Device Lenovo T460s Operating System Windows 10   My Question or Issue Hi, since some days I have a problem with my Spotify. When I clic on a song I'd lik...
  • JimboDimbo
  • Music Fan
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Spotify free in Japan. 15 hours limit reached after 8?

Hi Spotify folks. I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm up to the 15 hour limit when I've only listened to it for l...

  • Casual Listener
  • Hi Spotify folks.   I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm...
  • OneByBoo
  • Community Legend
  • 2620 Views
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Save Spotify Wrapped locally

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, this is a quite simple question or possibly a request.I really loved the "Spotify wrapped for the entire decade" and i would love to save it somehow, mostly because in the ...

  • Newbie
  •   Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Hello, this is a quite simple question or possibly a request. I really loved the "Spotify wrapped ...
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  • Wrapped 2019
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Solved!!Superuser Contribution Spotify has no internet connection [error code 4]

PlanPremiumCountryGermanyDevice(Samsung Galaxy S10+, Desktop)Operating System(Windows 10) My Question or IssueMy spotify desktop app is not able to go online despite a working internet connection (error code 4). It does not work on my windows 10 pc d...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung Galaxy S10+, Desktop) Operating System (Windows 10)   My Question or Issue My spotify desktop app is not able to go online despite a workin...
  • Petya
  • Community Legend
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  • Connection error
    error code 4
    Windows 10
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Can't change profle picture

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out it disappears. i've tried on other computers and i can't update, always dissa...

  • Visitor
  • Plan Free Country Brazil Device Desktop Operating System Windows 10   My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out ...
  • malagandkaan2
  • Regular
  • 480 Views
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  • 480 Views
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Next and previous media keys skip twice instead of once

PlanPremiumCountryAustraliaDeviceMicrosoft Surface Book 2Operating SystemWindows 10My Question or IssueI use a Logitech K380 keyboard with my Surface Book 2, and when I use the media keys (next and previous) it skips the current track and the one aft...

  • Visitor
  • Plan Premium Country Australia Device Microsoft Surface Book 2 Operating System Windows 10 My Question or Issue I use a Logitech K380 keyboard with my Surface Book 2, and when I use the medi...
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Skipping tracks only in 5.1 on Realtek audio with sonic studio

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueNever had this problem before, but after an audio driver update spotify began to skip all tracks of my playlist, the song does not even start it skips to next inst...

  • Visitor
  • Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Never had this problem before, but after an audio driver update spotify began to skip a...
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  • 519 Views
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