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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! How to view amount of streams on Spotify

My Question or IssueHow can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular songs and its streams but now.. its a little different. So can someone help?

  • Visitor
  •         My Question or Issue How can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular son...
  • MartinStoichkov
  • Community Legend
  • 83245 Views
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  • 83245 Views
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Windows 10 works EXCEPT for local device (This Computer)

-Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020) *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem. The spotify windows10 app detects and can play on all of my various Alexa & MusicCas...

  • Visitor
  • -Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020)     *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem.  The spotify ...
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  • 215 Views
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No playing any song

PlanPremiumCountrySpainDevicepcOperating SystemWindows 10 My Question or IssueSometimes I use my laptop with a Traktor Kontrol S2 as a external sound card to play thing through the speakers and all works perfectly except Spotify App. It seems that wh...

  • Casual Listener
  • Plan Premium Country Spain Device pc Operating System Windows 10   My Question or Issue Sometimes I use my laptop with a Traktor Kontrol S2 as a external sound card to play thing throu...
  • SFilter
  • Newbie
  • 420 Views
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  • 420 Views
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Solved!!Superuser Contribution Huge Album Icons

I have been a Spotify customer since 2011 and the recent updates to the desktop app have me at the end of my wits. When I maximize the desktop app the album icons become so large that it is unusable and I have to resize the window. This started happe...

  • Casual Listener
  • I have been a Spotify customer since 2011 and the recent updates to the desktop app have me at the end of my wits. When I maximize the desktop app the album icons become so large that it is unusable ...
  • Mario
  • Spotify Legend
  • 644 Views
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  • 644 Views
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Superuser Contribution Spotify Process Memory leak Windows 10 desktop

PlanPremiumCountryFranceDevice Desktop PC (Intel i7 3.70GHz / 16 Go Corsair RAM / MSI Z370 Gaming Pro Motherboard / MSI Geforce GTX 1060 6 Gb)Operating SystemWindows 10 Pro 64-bit v. 1903 My Question or IssueHello, I have a huge memory problem on Spo...

  • Casual Listener
  • Plan Premium Country France Device  Desktop PC (Intel i7 3.70GHz / 16 Go Corsair RAM / MSI Z370 Gaming Pro Motherboard / MSI Geforce GTX 1060 6 Gb) Operating System Windows 10 Pro 64-bit ...
  • herby_05
  • Casual Listener
  • 1321 Views
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Superuser Contribution Windows 10 - Skips many songs only on PC

PlanPremiumCountryUSADevicePCOperating SystemWindows 10Version1.1.7.13766.gf9dc3904 My Question or IssueStarting about a week ago my spotify app on Windows 10 has started skipping songs and giving the standard "Spotify can't play..." error. It is alw...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Version 1.1.7.13766.gf9dc3904   My Question or Issue Starting about a week ago my spotify app on Windows 10 has started...
  • GodZefir
  • Visitor
  • 2428 Views
  • 12 replies
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  • 2428 Views
  • 12 replies
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Genre Radio Stations (Rock, Decades, Etc).

PlanPremiumCountryUSA Operating SystemAndroid Oreo, Windows 10) What happend to the Genre Radio Stations like the decades and rock? They still show up in my stations because I follow them, but are they going away totally? Is there going to be some ki...

  • Regular
  • Plan Premium Country USA   Operating System Android Oreo, Windows 10)   What happend to the Genre Radio Stations like the decades and rock?  They still show up in my stati...
  • kidyahoo
  • Visitor
  • 1670 Views
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  • 1670 Views
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Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

  • Visitor
  • Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...
  • 313 Views
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  • Desktop
    Error
    No Internet
    Troubleshooting
    Windows 10
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Unable to download playlists (Waiting for connection...)

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting for connection..." and nothing happens. I've performed a clean re-install...

  • Casual Listener
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue I am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting f...
  • gryfon1997
  • Casual Listener
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  • Desktop
    Download
    Help
    issue
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Solved!!Superuser Contribution Skipping through tracks on Desktop App

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly skips through tracks without playing them.All other audio works on the PC - includ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue The Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly skips ...
  • eltwinne89
  • Regular
  • 747 Views
  • 10 replies
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  • Desktop
    PC
    skip
    skipping track
    track
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Podcast not adding to library Is this a premium/listening issue or am I doing something wrong?

Plan: FreeCountry: AustraliaDevice: PCVersion: Windows 10 I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it appears in my library podcasts fine. The second one same producer ho...

  • Visitor
  • Plan: Free Country: Australia Device: PC Version: Windows 10   I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it ...
  • 182 Views
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  • 182 Views
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Solved!! windows desktop error

PlanFreeCountrybelguimDeviceHP probook 6450bOperating SystemWindows 10 My Question or Issue what is this error and tryed to reinstall and uninstall spotify i opend it nothing happends and in taskbar it seems that no spotify task are running but when ...

  • Casual Listener
  •   Plan Free Country belguim Device HP probook 6450b Operating System Windows 10   My Question or Issue   what is this error and tryed to reinstall and uninstall spotify i o...
  • Tompievrk
  • Casual Listener
  • 768 Views
  • 4 replies
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  • 768 Views
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Superuser Contribution spotify keeps crashing midsong??

PlanpremiumCountrySaudi ArabiaDevicePCOperating SystemWindows 10 My Question or Issuei have reinstalled spotify 3 times and the issue is still present, it usually plays 1 full song then the next one gets cut midway i tried doing every single thing i ...

  • Newbie
  • Plan premium Country Saudi Arabia Device PC Operating System Windows 10   My Question or Issue i have reinstalled spotify 3 times and the issue is still present, it usually plays 1 ful...
  • Mario
  • Spotify Legend
  • 1608 Views
  • 1 replies
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  • 1608 Views
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Tiles not shown correctly

Hi everyone, I'm having an issue with the Spotify App on Windows 10. In the section "made for you", some the tiles are not shown correctly. They are cut vertically. I attached some Screenshots.On this page, I also can't scroll to the side. So in the ...

  • Casual Listener
  • Hi everyone,   I'm having an issue with the Spotify App on Windows 10. In the section "made for you", some the tiles are not shown correctly. They are cut vertically. I attached some Screensho...
  • Flylois
  • Casual Listener
  • 388 Views
  • 5 replies
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  • 388 Views
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Superuser Contribution Issue: Spotify automatically adding songs to a playlist and messing it up

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueSo something really weird happened yesterday. I was just listening to some songs from my various playlists as I normally do, and Spotify decided to add every single one o...

  • Regular
  • Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue So something really weird happened yesterday. I was just listening to some songs from my vario...
  • Emryss
  • Regular
  • 998 Views
  • 9 replies
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  • 998 Views
  • 9 replies
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Can't open, uninstall, reinstall spotify.

I use Windows 10. I reset my computer and Spotify came installed by the Windows Store. I used that Spotify for a while, but yesterday I realized that Spotify was not opening. I would try to remove it from the control panel and settings, but Spotify w...

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  • Casual Listener
  • I use Windows 10. I reset my computer and Spotify came installed by the Windows Store. I used that Spotify for a while, but yesterday I realized that Spotify was not opening. I would try to remov...
  • Felir0n
  • Casual Listener
  • 368 Views
  • 2 replies
  • 1 likes
  • 368 Views
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Solved!!Superuser Contribution Not able to remove local files from liked song playlist

I am currently trying to remove my local files from my spotify account. I was able to remove the local files on the spotify app, but they still show up on the app on my laptop (Windows 10). I was able to hide my local files so there wasn't a separate...

  • Visitor
  • I am currently trying to remove my local files from my spotify account. I was able to remove the local files on the spotify app, but they still show up on the app on my laptop (Windows 10). I was abl...
  • KhinMyooKhine
  • Casual Listener
  • 8411 Views
  • 12 replies
  • 2 likes
  • 8411 Views
  • 12 replies
  • 2 likes

Prevent folder tree from opening on the side panel - Windows 10

Everytime I open a playlist from the folder view, the folder tree is opened on the side panel and I can't see the other folders easily. It doesn't occur on web app, which is the right behavior. It needs fixing.

  • Casual Listener
  • Everytime I open a playlist from the folder view, the folder tree is opened on the side panel and I can't see the other folders easily. It doesn't occur on web app, which is the right behavior. It ne...
  • abg88
  • Casual Listener
  • 291 Views
  • 2 replies
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  • 291 Views
  • 2 replies
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Solved!!Superuser Contribution Spotify funktioniert auf meinem W 10 PC nicht mehr

Plan Family/PremiumCountry Germnany Windows 10 Pro Build 2004 Seit 14 Tagen funktioniert Spotify nicht mehr auf meinem Windows 10 Desktop PC. Die Cache zu löschen, Spotify neu zu installieren, ab und wieder anmelden bringt nichts. Ich sehe meine Play...

  • Casual Listener
  •   Plan  Family/Premium Country Germnany   Windows 10 Pro Build 2004   Seit 14 Tagen funktioniert Spotify nicht mehr auf meinem Windows 10 Desktop PC. Die Cac...
  • Ivan
  • Spotify Legend
  • 5792 Views
  • 3 replies
  • 0 likes
  • 5792 Views
  • 3 replies
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Local files play fine on mobile but NOT on desktop

I managed to search for local files and add them to playlists on my desktop (Windows 10, app), but they are not playing. They don't show any error message, it's just stuck at 0:00. However, after downloading them on my mobile app (iPhone SE), they pl...

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  • Visitor
  • I managed to search for local files and add them to playlists on my desktop (Windows 10, app), but they are not playing. They don't show any error message, it's just stuck at 0:00. However, after dow...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
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  • 0 likes