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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136214 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136214 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52619 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52619 Views
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  • 33 likes

Superuser Contribution Spotify app wont connect on ethernet. Error code: auth:15

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen using ethernet, Spotify goes offline showing error code 4. When restarted it no longer allows me to log in and shows Error code: auth:15 . It also says a firewall may be ...

  • Newbie
  •   Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When using ethernet, Spotify goes offline showing error code 4. When restarted it no longer...
  • Ivan
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

New "Test" Version

PlanPremiumCountry DeviceWindows DesktopOperating SystemWindows 10 My Question or Issue I have two premium accounts. One is fully functional. The other looks different and watered down. It has about half the features and options. Three Spotify reps h...

  • Casual Listener
  • Plan Premium Country   Device Windows Desktop Operating System Windows 10   My Question or Issue   I have two premium accounts. One is fully functional. The other looks diff...
  • OneByBoo
  • Community Legend
  • 471 Views
  • 1 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 471 Views
  • 1 replies
  • 3 likes

Superuser Contribution Locked out of changing profile picture

Hello, I made a new account on spotify today and download the desktop program. I didn't have a profile picture on so I added one. Just after adding my profile pic the software doesn't allow me to change it anymore. I had to make this new account sinc...

  • Casual Listener
  • Hello,   I made a new account on spotify today and download the desktop program.   I didn't have a profile picture on so I added one. Just after adding my profile pic the software doesn...
  • Xenia
  • Moderator
  • 570 Views
  • 4 replies
  • 1 likes
  • 570 Views
  • 4 replies
  • 1 likes

Superuser Contribution changing cover image for playlists

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to change the cover image on my playlists, It will not give me the option to chan...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...
  • Xenia
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Playlist picture

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 10 My Question or IssueMy friend wants to change the picture of her playlist but can't even though she downloaded the app on her PC, which is also windows 10. (Both accounts are premium by ...

  • Newbie
  •   Plan Premium Country Philippines Device PC Operating System Windows 10   My Question or Issue My friend wants to change the picture of her playlist but can't even though she do...
  • Xenia
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Will there ever be a feature to change your display name on desktop?

Unfortunately I don't own a mobile device, so to my knowledge changing the display name of my account is out of the question. If I were to message support, might I get help with editing it?

  • Visitor
  • Unfortunately I don't own a mobile device, so to my knowledge changing the display name of my account is out of the question. If I were to message support, might I get help with editing it?
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home page not showing up

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 7 Professional 64 bits My Question or IssueThe Home page is not appearing for me. It sometimes appears though, but it's very rare and I can only see the Browse and Radio page.

  • Casual Listener
  • Plan Free Country Brazil Device Desktop Operating System Windows 7 Professional 64 bits   My Question or Issue The Home page is not appearing for me. It sometimes appears though, but i...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files not playing on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue HiI got a premium account. I have enable spotify local files on my desktop. However I can't ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • DoGGnyne
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

fullscreen album art - new issue

PlanFreeCountryUSDevicelenovo thinkpadOperating Systemwindows 10 proMy Question or Issuefound out why i couldnt find the option, it disappears after one song. why is this?

  • Casual Listener
  • Plan Free Country US Device lenovo thinkpad Operating System windows 10 pro My Question or Issue found out why i couldnt find the option, it disappears after one song. why is this?
  • 167 Views
  • 0 replies
  • 1 likes
  • 167 Views
  • 0 replies
  • 1 likes

Solved!! fullscreen album art

PlanFreeCountryUSDeviceLenovo ThinkpadOperating SystemWindows 10 ProMy Question or Issuesaw feature, used it, went off of it for a bit, now cant find it.

  • Casual Listener
  • Plan Free Country US Device Lenovo Thinkpad Operating System Windows 10 Pro My Question or Issue saw feature, used it, went off of it for a bit, now cant find it.
  • Hazalski
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hiding Home, Browse and Radio

PlanPremium It appears intentionally impossible to remove all the adverts from my premium account. I subscribed to Premium to remove advertisements but because I accidentally clicked a pop artist I am now being advertised junk. Is it possible to remo...

  • Casual Listener
  • Plan Premium   It appears intentionally impossible to remove all the adverts from my premium account. I subscribed to Premium to remove advertisements but because I accidentally clicked a pop...
  • AnotherHugh
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Shuffle off when play a new playlist

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10Playing ThroughPS4My Question or IssueWhen I'm playing from pc to PS4 using Spotify ConnectAfter the last updates. Every time I start playing a new playlist the shuffle mode turns off. Prov...

  • Visitor
  • Plan Premium Country Argentina Device PC Operating System Windows 10 Playing Through PS4 My Question or Issue When I'm playing from pc to PS4 using Spotify Connect After the last updates....
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Customize playlist picture problem

PlanPremiumCountryFinlandDeviceOneplus 7tOperating SystemWindows 10 My Question or IssueHello, I can't change my my playlist cover photos anymore. I don't know if if it's the new update or lag, but I could change them before. I have researched and tr...

  • Casual Listener
  • Plan Premium Country Finland Device Oneplus 7t Operating System Windows 10   My Question or Issue Hello,  I can't change my my playlist cover photos anymore. I don't know if if ...
  • EthanS1
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Full screen on the spotify app goes off on music transistions

PlanPremiumCountryBrazilDeviceLenovo Ideapad 330Operating SystemWindows 10 My Question or IssueWhen I put spotify on full screen while playing an album or playlist, the app goes off of fullscreen when it's changing from a song to the next one.

  • Visitor
  • Plan Premium Country Brazil Device Lenovo Ideapad 330 Operating System Windows 10   My Question or Issue When I put spotify on full screen while playing an album or playlist, the app g...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

"Spotify can't play this song right now. If you have the file on your computer, you can impot it"

PlanFreeCountryUSA DeviceLaptopOperating SystemWindows 10 When I try to play two different songs that I found on youtube from spotify, I get an error "Spotify can't play this song right now. If you have the file on your computer, you can impot it". I...

  • Casual Listener
  • Plan Free Country USA   Device Laptop Operating System Windows 10   When I try to play two different songs that I found on youtube from spotify, I get an error "Spotify can't play...
  • RustigeRut
  • Casual Listener
  • 321 Views
  • 2 replies
  • 1 likes
  • 321 Views
  • 2 replies
  • 1 likes

Screw your desktop client test, give us our features back we paid for!

How about a real response not a generic copy and paste that's been spammed for the past month. When can we expect something to done about this? Not sympathy or a link for a vote to consider listening to us... AN ACTUAL FIX TO LOSING HALF OF SPOTIFYS ...

  • Regular
  • How about a real response not a generic copy and paste that's been spammed for the past month.   When can we expect something to done about this? Not sympathy or a link for a vote to consider ...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 6 likes
  • 192 Views
  • 1 replies
  • 6 likes

Unable to dislike a song

PlanPremiumCountryCanadaDeviceSurface ProOperating SystemWindows 10 My Question or IssueWhere is the dislike button when listening to a track?

  • Casual Listener
  • Plan Premium Country Canada Device Surface Pro Operating System Windows 10   My Question or Issue Where is the dislike button when listening to a track?
  • Jimbo42
  • Casual Listener
  • 132 Views
  • 1 replies
  • 3 likes
  • 132 Views
  • 1 replies
  • 3 likes

2020 and still Autostart problems?

Operating SystemWin 10 Pro 18363.836Spotify: 1.1.33.569.gced9e0f5 My Question or IssueI've been watching this for months!I turned off Autostart in the Spotify Settings... but Spotify still startup automatically sometimes! I already turned off the Win...

  • Music Fan
  • Operating System Win 10 Pro 18363.836 Spotify: 1.1.33.569.gced9e0f5   My Question or Issue I've been watching this for months! I turned off Autostart in the Spotify Settings... but Sp...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Superuser Contribution Volume erratic on Windows while connected to Discord

PlanPremiumCountryUKDeviceHP Pavilion laptop ca 2014Operating SystemWindows 10 My Question or IssueI am a writer and use music when I'm working. Recently during my writers group sessions (for which I use Discord), the volume has been going up and up ...

  • Casual Listener
  • Plan Premium Country UK Device HP Pavilion laptop ca 2014 Operating System Windows 10   My Question or Issue I am a writer and use music when I'm working. Recently during my writers gr...
  • Mario
  • Spotify Legend
  • 848 Views
  • 3 replies
  • 0 likes
  • Discord
    volume issues
    Windows Client
  • 848 Views
  • 3 replies
  • 0 likes

[Desktop] No Local Files & Facebook Tab In My Settings

PlanPremiumCountrySingaporeOperating System(Windows 10) My Question or IssueDoesn't have the Local Files & Facebook Tab in my settings.I want to add local files to my Spotify but there is no way for me to do so

MiloKiddo_2-1590398591865.png
  • Visitor
  •     Plan Premium Country Singapore Operating System (Windows 10)   My Question or Issue Doesn't have the Local Files & Facebook Tab in my settings. I want to add local f...
  • AeroZ
  • Composer
  • 390 Views
  • 2 replies
  • 0 likes
  • Facebook
    local files
    problem
  • 390 Views
  • 2 replies
  • 0 likes