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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81701 Views

40 replies

68 likes

  • 81701 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

779675 Views

503 replies

64 likes

  • 779675 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

19010 Views

19 replies

5 likes

  • 19010 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2849 Views

0 replies

4 likes

  • 2849 Views
  • 0 replies
  • 4 likes

Superuser Contribution Artist/Album/Playlist tabs always return to top of list.

PlanPremiumCountryUSA DeviceDell Latitude 7400Operating SystemWindows 10 My Question or IssueWhen I am in "Your Library" going through my artists/albums/playlists/podcasts the list always returns to the top upon using the back button. For example, I ...

Casual Listener

Plan Premium Country USA   Device Dell Latitude 7400 Operating System Windows 10   My Question or Issue When I am in "Your Library" going through my artists/albums/playlists/podc...

48ue13gq3y1tsvy

Newbie

1215 Views

4 replies

5 likes

  • 1215 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify auto adding music to playlist

PlanPremiumCountrySwedenDeviceDesktopOperating SystemW10 My Question or IssueSongs I listened to through search or whatever other playlist the song is added to my main playlist without me doing anything. I listened to a post malone album the other da...

Regular

Plan Premium Country Sweden Device Desktop Operating System W10   My Question or Issue Songs I listened to through search or whatever other playlist the song is added to my main playli...

Alex

Spotify Legend

1859 Views

9 replies

0 likes

  • 1859 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Since today, the app crashes randomly

PlanFreeCountryUnited Kingdom (VPN server in Italy)Device(PC)Operating System(Windows 10 64 Pro.) My Question or IssueHello. Since today the app crashes randomly. It happened listening to music, podcast and even navigating.

Composer

Plan Free Country United Kingdom (VPN server in Italy) Device (PC) Operating System (Windows 10 64 Pro.)   My Question or Issue Hello. Since today the app crashes randomly. It happened...

evilpp

Regular

2845 Views

17 replies

1 likes

Crash
  • 2845 Views
  • 17 replies
  • 1 likes

Superuser Contribution Please offer an opt-out for new UI experience

Hello, Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience that many had become comfortable with. It also presents diffi...

Casual Listener

Hello,   Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience t...

chairman-mao

Regular

1255 Views

6 replies

9 likes

  • 1255 Views
  • 6 replies
  • 9 likes

Superuser Contribution Spotify pausing/resetting playlist whenever I lock my PC

PlanPremiumCountryUKDeviceThinkPad LaptopOperating SystemWindows 10 My Question or IssueAs the title says, whenever I lock my screens at work, the current playlist will pause after a minute or so, and then reset to a random song in the playlist and a...

Casual Listener

Plan Premium Country UK Device ThinkPad Laptop Operating System Windows 10   My Question or Issue As the title says, whenever I lock my screens at work, the current playlist will pause...

Alex

Spotify Legend

2315 Views

7 replies

0 likes

  • 2315 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Albums sorted incorrectly by date

PlanFree/PremiumCountrySpainDeviceDesktop/Mobile My Question or IssueHello:I have received the new UI and I have noticed little issues regarding the sorting of albums. I've noticed that, in some cases, after opening the full discography of the artist...

Composer

Plan Free/Premium Country Spain Device Desktop/Mobile   My Question or Issue Hello: I have received the new UI and I have noticed little issues regarding the sorting of albums. I've not...

Lousan92

Composer

1865 Views

10 replies

0 likes

  • 1865 Views
  • 10 replies
  • 0 likes

Superuser Contribution Sorting playlist by most recently added now breaks my flow

PlanFamily premiumCountryUSADeviceMSI laptopOperating SystemWindows 10 So, I sort my songs by most recently added. Up until the most recent update, it's been fine! For the most part, it's still fine. The only problem I've found is that, now, any full...

Casual Listener

Plan Family premium Country USA Device MSI laptop Operating System Windows 10   So, I sort my songs by most recently added. Up until the most recent update, it's been fine! For the most...

Alex

Spotify Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs don't play on one account but they play on another account [DESKTOP]

PlanFreeCountryUnited Arab EmiratesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueHello! I've had this spotify account for nearly 3 years and have been using the desktop app for 2 out of those 3 years. Until 3 months back, I could ...

Casual Listener

Plan Free Country United Arab Emirates Device Lenovo Laptop Operating System Windows 10   My Question or Issue Hello! I've had this spotify account for nearly 3 years and have been u...

Alex

Spotify Legend

1566 Views

3 replies

0 likes

Account
Desktop
quick reply
songs won't play
  • 1566 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio Stations maxing out at 50 songs, no longer auto discovery after.

Pretty much as long as I could remember... and this is going back years, creating a radio station from a song would auto discover, aka it would list 20+ songs, then at the end you'd see like a fade to next snapshot of songs. Since the recent update, ...

Roadie

Pretty much as long as I could remember... and this is going back years, creating a radio station from a song would auto discover, aka it would list 20+ songs, then at the end you'd see like a fade t...

Jeremy

Spotify Legend

1125 Views

1 replies

1 likes

radio station
  • 1125 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artists and albums reappearing in recently played

In the previous Windows 10 desktop app (you know, the good one), there was an option to remove items from the 'Recently Played' list. I play a lot of snippets for work, without ever wanting to be reminded of them, so I remove quite a lot. The thing i...

Casual Listener

In the previous Windows 10 desktop app (you know, the good one), there was an option to remove items from the 'Recently Played' list. I play a lot of snippets for work, without ever wanting to be rem...

Alex

Spotify Legend

666 Views

3 replies

1 likes

Recently played issue
Recently Played Stuck
  • 666 Views
  • 3 replies
  • 1 likes

Superuser Contribution Album track list now reversed

Album track list now reversed when sorting from newest to oldest in playlists. this started with the latest update. i have not experienced this problem before. Not much point of listening to albums on spotify if they are not in the correct order. Pla...

Regular

Album track list now reversed when sorting from newest to oldest in playlists. this started with the latest update. i have not experienced this problem before. Not much point of listening to alb...

Alex

Spotify Legend

1205 Views

8 replies

0 likes

  • 1205 Views
  • 8 replies
  • 0 likes

Superuser Contribution Why the terrible updates?

This last update has broken so many classic features and workflows as well as blown up the interface that used to be compact and simple to use. I've been a paid member for a while, but my patience is near its end! With each update this app's UX becom...

Roadie

This last update has broken so many classic features and workflows as well as blown up the interface that used to be compact and simple to use. I've been a paid member for a while, but my patience is...

Jeremy

Spotify Legend

636 Views

1 replies

5 likes

  • 636 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Can't Log in (auth:15)

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 Pro My Question or IssueI can't log in to my account due to an authentication (error:15)To solve this problem I tried the following solutions:1. Added spotify.exe to the windows Defender excl...

Casual Listener

Plan Premium Country Russia Device PC Operating System Windows 10 Pro   My Question or Issue I can't log in to my account due to an authentication (error:15) To solve this problem I t...

Novy

Moderator

7945 Views

7 replies

0 likes

  • 7945 Views
  • 7 replies
  • 0 likes

Superuser Contribution Friends' Activity only showing Connect to Facebook or Add Facebook Friends

PlanPremiumCountryUS DeviceDesktopOperating SystemWindows 10 My Question or IssueFriends' Activity is only showing Connect to Facebook or adding friends from Facebook. There is no option to actually see their activity, only to add them to follow on S...

Casual Listener

Plan Premium Country US   Device Desktop Operating System Windows 10   My Question or Issue Friends' Activity is only showing Connect to Facebook or adding friends from Facebook....

Alex

Spotify Legend

737 Views

2 replies

2 likes

Desktop
Friends Activity
  • 737 Views
  • 2 replies
  • 2 likes

Superuser Contribution Error code 39

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueCant log in from my PC after have done a fresh install of windows. It shows me (pic) and ive tried looking on youtube and google around. nothing works so far, tried with d...

Casual Listener

Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Cant log in from my PC after have done a fresh install of windows. It shows me (pic) and ive tr...

2049

Casual Listener

17670 Views

10 replies

1 likes

  • 17670 Views
  • 10 replies
  • 1 likes

Superuser Contribution Can't drag from 'Now Playing' to playlist

I clicked "queue" and tried to drag the 'Now Playing' song to a playlist, but the tooltip says '0 items'.If I try the same thing with a song in the 'Next Up' section, it works fine. I'm on Windows 10

Music Fan

I clicked "queue" and tried to drag the 'Now Playing' song to a playlist, but the tooltip says '0 items'. If I try the same thing with a song in the 'Next Up' section, it works fine.   I'm on...

CarlosE

Spotify Legend

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

Superuser Contribution No songs on artist page. Incorrect name of the artist?

PlanPremiumOperating SystemWindows 10 My Question or IssueSome artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs.I did a clean reinstall of Spotify. I installed the latest version from the Win...

Regular

Plan Premium Operating System Windows 10   My Question or Issue Some artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs. I did a c...

Novy

Moderator

938 Views

12 replies

0 likes

  • 938 Views
  • 12 replies
  • 0 likes

Superuser Contribution Local files and top tracks, etc.

My Question or IssueI was wondering if local files were counted towards listening time or appear on any other features such as 'Top tracks this month' which you can check on your profile.

Visitor

My Question or Issue I was wondering if local files were counted towards listening time or appear on any other features such as 'Top tracks this month' which you can check on your profile.

Novy

Moderator

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop Randomly Syncs with Phone's Volume at Ramdom

I recently started noticing that my volume in the Spotify desktop app would adjust at seemingly random times. I eventually figured out that the volume in the desktop app was syncing with my phone's volume, even when the Spotify app wasn't directly op...

Regular

I recently started noticing that my volume in the Spotify desktop app would adjust at seemingly random times. I eventually figured out that the volume in the desktop app was syncing with my phone's v...

CarlosE

Spotify Legend

1841 Views

14 replies

5 likes

  • 1841 Views
  • 14 replies
  • 5 likes