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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1233 Views

0 replies

2 likes

  • 1233 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144072 Views

83 replies

27 likes

  • 144072 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128921 Views

294 replies

22 likes

  • 128921 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10838 Views

1 replies

6 likes

  • 10838 Views
  • 1 replies
  • 6 likes

Superuser Contribution Spotify crashes after few minutes playing on Windows 10 when cache is on a custom location

PlanPremiumCountryBrazilDeviceDell G5 Operating System Windows 10 My Question or IssueMy Spotify is crashing unexpectedly with no error messages or popups when I changed the cache to a custom location. My default location is at C:\Users\Lucas\AppData...

Newbie

  Plan Premium Country Brazil Device Dell G5  Operating System  Windows 10   My Question or Issue My Spotify is crashing unexpectedly with no error messages or popups w...

Jeremy

Spotify Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft App Force Closing Itself

PlanStudent PremiumCountryUSADeviceLenovo Yoga C640Operating SystemWindows 10 My Question or IssueMy App keeps force closing itself, and I don't know how to make it stop. I have a US Student Premium account, and have had my Spotify Account since like...

Casual Listener

Plan Student Premium Country USA Device Lenovo Yoga C640 Operating System Windows 10   My Question or Issue My App keeps force closing itself, and I don't know how to make it stop.&nbs...

Jeremy

Spotify Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pc recommended song not showing

PlanPremiumCountryUSADeviceWindows PCOperating System Windows 10 My Question or IssueSo every so often the recommended sections just disappears and in order to see it again i have to make a new playlist. Theres times though where it wont show up on m...

Casual Listener

Plan Premium Country USA Device Windows PC Operating System  Windows 10   My Question or Issue So every so often the recommended sections just disappears and in order to see it ag...

Ivan

Spotify Legend

708 Views

5 replies

0 likes

  • 708 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on PC Buggy

PlanFree/Premium CountryUnited KingdomDeviceWindows 10 DesktopOperating SystemWindows 10 Pro My Question or IssueSpotify from either the windows store and direct download from Spotify is buggy, when playing there’s a delay before the music starts, at...

Visitor

Plan Free/Premium  Country United Kingdom Device Windows 10 Desktop Operating System Windows 10 Pro   My Question or Issue Spotify from either the windows store and direct downloa...

Jeremy

Spotify Legend

1137 Views

3 replies

0 likes

Freezing
Spotify Buggy
  • 1137 Views
  • 3 replies
  • 0 likes

[Desktop][Connect] Do not remote pause when sleeping

Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. Problem is that the Spotify desktop client sends a p...

Newbie

Often I'll play music on my smartphone and remote control it from the Spotify client on my laptop. Then sometimes I want to close my laptop (putting it in sleep) and continue playback on my mobile. P...

286 Views

0 replies

0 likes

Connect
Desktop
  • 286 Views
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Solved!!Superuser Contribution The interruption during play

PlanPremiumCountryTurkeyDevice(Lenovo Legion Y520 )Operating System(Windows 10) My Question or IssueWhen I am listening via Spotify Desktop App, there are interruptions because of downloading the current music data. However; I haven't been affected f...

Visitor

  Plan Premium Country Turkey Device (Lenovo Legion Y520 ) Operating System (Windows 10)   My Question or Issue When I am listening via Spotify Desktop App, there are interruptio...

marcmarsi

Newbie

4587 Views

8 replies

0 likes

Desktop
interruption
  • 4587 Views
  • 8 replies
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Superuser Contribution Spotify permalocked in offline mode

PlanPremium(Family)CountryUSADeviceCustom built PCOperating SystemWindows 10 My Question or IssueSpotify never goes back online, despite having the "Offline mode" box unticked in the top left, and reinstalling the app several times. I nuked the appda...

Casual Listener

Plan Premium(Family) Country USA Device Custom built PC Operating System Windows 10   My Question or Issue Spotify never goes back online, despite having the "Offline mode" box unticke...

Jeremy

Spotify Legend

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot view all Local Files in A-Z sort.

PlanPremiumCountryUnited StatesDeviceDesktop - AMD Ryzen Threadripper 2970WX with 64.0 GBOperating SystemWindows 10 Pro for Workstations build 19042.685My Question or Issue__ This issue appears to be a bug in how many files the Local Files view can d...

Music Fan

Plan Premium Country United States Device Desktop - AMD Ryzen Threadripper 2970WX with 64.0 GB Operating System Windows 10 Pro for Workstations build 19042.685 My Question or Issue __ ...

jasonvelocity

Music Fan

1319 Views

8 replies

0 likes

bug
bugreport
local
LocalFiles
  • 1319 Views
  • 8 replies
  • 0 likes

Superuser Contribution Error 50 while install on windows 7

Ok, so I downloaded spotify to reinstall it, as it stopped working. First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error.Then I tried to download it and reinstall it, but I got error 5...

Regular

Ok, so I downloaded spotify to reinstall it, as it stopped working.   First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error. T...

Novy

Moderator

1192 Views

9 replies

0 likes

  • 1192 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Freezing (PC)

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueLately, Spotify has been freezing in a weird way. Just after starting up the software for the first time since turning on my PC, Spotify will freeze. However, I am stil...

Visitor

Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Lately, Spotify has been freezing in a weird way. Just after starting up the software for th...

Yordan

Moderator

1356 Views

3 replies

0 likes

  • 1356 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Artist about section - cant forward photos

PlanPremiumCountry/DeviceDesktopOperating SystemWindows 10 My Question or IssueRecently I noticed whenever I try to forward photos in an artist about section, it goes back a photo. When I press the right-arrow (to go to the next photo), it goes back ...

Newbie

Plan Premium Country / Device Desktop Operating System Windows 10   My Question or Issue Recently I noticed whenever I try to forward photos in an artist about section, it goes back a ...

Novy

Moderator

3624 Views

9 replies

2 likes

  • 3624 Views
  • 9 replies
  • 2 likes

Superuser Contribution Windows app won't play to speaker, but webplayer will

I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the speaker just fine, but then I am unable to control ...

Gig Goer

I had been using the Spotify app on my computer without issue, but suddenly it won't connect to my Sonos speaker. It will only play through the cheesy laptop speakers. My android app connects to the ...

Novy

Moderator

1431 Views

3 replies

0 likes

windows app
  • 1431 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why is everything on my account not working

PlanFreeDevice: pc desktopOperating system Windows 10 My Question or IssueEverything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried rei...

Casual Listener

  Plan Free Device: pc desktop Operating system Windows 10   My Question or Issue Everything just doesnt work. I can't search up anything I can't play anything. All official spotify ...

Ver

Spotify Legend

2560 Views

5 replies

0 likes

Account
Free
  • 2560 Views
  • 5 replies
  • 0 likes

Superuser Contribution List shuffles when songs are removed

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 7 sp1Spotify version1.1.48.625.g1c87c7f7-a My Question or Issue>> https://youtu.be/50qYGUbWVTI Whenever I remove a song from my list it shuffles (instead of just moving the list up). Why? Bug o...

Regular

Plan Premium Country Sweden Device PC Operating System Windows 7 sp1 Spotify version 1.1.48.625.g1c87c7f7-a   My Question or Issue >> https://youtu.be/50qYGUbWVTI   Whe...

Novy

Moderator

1377 Views

11 replies

0 likes

  • 1377 Views
  • 11 replies
  • 0 likes

Superuser Contribution Queue changes when filtering unplayed podcasts

PlanPremiumCountryNetherlands DevicePCOperating SystemWindows 10 My Question or IssueWhen I filter the unplayed episodes of a podcast, it automatically puts them on my active queue. I would like to just browse my podcasts, to see if there is anything...

Newbie

Plan Premium Country Netherlands   Device PC Operating System Windows 10   My Question or Issue When I filter the unplayed episodes of a podcast, it automatically puts them on my...

Mihail

Spotify Legend

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps automatically switching music to some playlist I've never listened to

PlanPremium (valid to 08.01.2020)CountryPolandDevice(PC, Huawei P30 Pro)Operating System(Windows 10, Android 11) Hello, From today I have a strange problem with Spotify on all devices (Desktop app, Web app, Mobile app). If I play music from my playli...

Visitor

Plan Premium (valid to 08.01.2020) Country Poland Device (PC, Huawei P30 Pro) Operating System (Windows 10, Android 11)   Hello,   From today I have a strange problem with Spotif...

Jeremy

Spotify Legend

1684 Views

4 replies

1 likes

  • 1684 Views
  • 4 replies
  • 1 likes

ASCII characters in playlist descriptions

PlanFreeCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I click on the playlist description it displays lots of ASCII codes that put it over the character limit. I can exit out without having to change anything, but if I...

Casual Listener

Plan Free Country USA Device Desktop PC Operating System Windows 10   My Question or Issue When I click on the playlist description it displays lots of ASCII codes that put it over the...

1190 Views

0 replies

1 likes

  • 1190 Views
  • 0 replies
  • 1 likes

Superuser Contribution Song restarts randomly on Spotify connect

When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable 5 ms response time. Open Spotify on PC Windows 10 2...

Visitor

When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable ...

Jeremy

Spotify Legend

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not responsive with 1.1.8.439.g8502297d (05 Jun 2019) onwards.

PlanPremiumCountryItalyDevicedesktop PC(i5-7500,16gb RAM,SSDOperating SystemWindows 10 PRO x64 My IssueWith version 1.1.7.13766.gf9dc3904 (22 May 2019) I have no problemWith version 1.1.8.439.g8502297d (05 Jun 2019), at the first start it is ok, from...

Regular

Plan Premium Country Italy Device desktop PC(i5-7500,16gb RAM,SSD Operating System Windows 10 PRO x64   My Issue With version 1.1.7.13766.gf9dc3904 (22 May 2019) I have no problem Wit...

CarlosE

Spotify Legend

1750 Views

17 replies

1 likes

  • 1750 Views
  • 17 replies
  • 1 likes

Superuser Contribution When I lower the Volume, it will slowly go up

PlanPremiumOperating SystemWindows 10 My Question or IssueWhen I lower the volume (to about like 5-10%) it will slowly go back up to full volume (Without the volume slider in the Spotify app moving). I've been dealing with it for a while and its gett...

Visitor

Plan Premium Operating System Windows 10   My Question or Issue When I lower the volume (to about like 5-10%) it will slowly go back up to full volume (Without the volume slider in the Spo...

Ivan

Spotify Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes