Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137284 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137284 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53528 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53528 Views
  • 0 replies
  • 33 likes

Local files not displaying

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumDeviceASUS Q537FDOperating SystemWindows 10 My Question or IssueSo I'm trying to add new songs to my local files that I a...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Device ASUS Q537FD Operating System Windows 10   My Qu...
  • MichaelJerzak
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution having issues with BOA bank fraud?

anyone else reported this issue? Apparently Bank of America is being used as the front. The address in the link is a little off-kilter though.

  • Gig Goer
  • anyone else reported this issue?  Apparently Bank of America is being used as the front.  The address in the link is a little off-kilter though.
  • Mario
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

jump to /letter/

guys, I assigned to Spotify bec. it seemed to be a good music streaming service. good content, good usability. goos music -> "smile"Then: U**bleep**edMEup - the standard behavior of any (each and any) file browser has been removed from your service. ...

  • Newbie
  • guys,  I assigned to Spotify bec. it seemed to be a good music streaming service. good content, good usability. goos music ->  "smile" Then: U**bleep**edMEup - the standard behavior ...
  • 239 Views
  • 0 replies
  • 0 likes
  • Feature Request
  • 239 Views
  • 0 replies
  • 0 likes

Spotify desktop app opens web page on startup

PlanPremiumOperating SystemWindows 10 1909Spotify version1.1.35.458.g891674f3My Question or IssueSpotify desktop app sometimes automatically opens https://www.spotify.com/ee/ on startup. How to prevent this from happening?

  • Visitor
  • Plan Premium Operating System Windows 10 1909 Spotify version 1.1.35.458.g891674f3 My Question or Issue Spotify desktop app sometimes automatically opens https://www.spotify.com...
  • OneByBoo
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution First 30 seconds of each track gets skipped when any list is played

PlanPremiumCountryUKDevice & OSWindows 10 PCMy Question or IssueAs stated in the title, as of this morning, any time I play music, Spotify automatically skips the first 30 seconds of the next track and appears to try and crossfade both tracks (despit...

  • Newbie
  • Plan Premium Country UK Device & OS Windows 10 PC My Question or Issue As stated in the title, as of this morning, any time I play music, Spotify automatically skips the first 30 seconds o...
  • Ivan
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Timer Resolution

Is there a reason why Spotify overrides the default system timer resolution of 15.6ms and requests a 1ms timer? This seems pretty excessive for any reasonable use case and is going to be a battery hog. Running 'powercfg.exe /energy' yields this in th...

  • Casual Listener
  • Is there a reason why Spotify overrides the default system timer resolution of 15.6ms and requests a 1ms timer? This seems pretty excessive for any reasonable use case and is going to be a battery ho...
  • Astrion
  • Casual Listener
  • 1079 Views
  • 2 replies
  • 2 likes
  • 1079 Views
  • 2 replies
  • 2 likes

Superuser Contribution Buying PayPal Gift Cards for friends in another country

I recently purchased a 30$ gift card for a friend in Bulgaria, I live in Canada. Everytime he tries to redeem it, it gives an error message. Did I just waste my money?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

  • Visitor
  • I recently purchased a 30$ gift card for a friend in Bulgaria, I live in Canada. Everytime he tries to redeem it, it gives an error message. Did I just waste my money? Plan Free/Premium Countr...
  • Ivan
  • Spotify Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • gift
    paypal
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on my computer ( even on second system )

PlanPremium ( Family )Operating SystemWindows 10My Question or IssueMy desktop spotify stops working when i try to start listen playlist client stops on each song for half a second and then moves to the next one, going through whole playlist/album wi...

  • Visitor
  • Plan Premium ( Family ) Operating System Windows 10 My Question or Issue My desktop spotify stops working when i try to start listen playlist client stops on each song for half a second and then...
  • Ivan
  • Spotify Legend
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Lost Features, no friend tab, etc.

Since a few days i lost a few features which i would like to have back.PlanPremiumCountryAustriaDeviceLenovo LaptopOperating SystemWindows 10My Question or IssueMy Desktop Version got updated all of a sudden and now i got a completely different look....

  • Roadie
  • Since a few days i lost a few features which i would like to have back. Plan Premium Country Austria Device Lenovo Laptop Operating System Windows 10 My Question or Issue My Desktop Version...
  • Atoqir
  • Casual Listener
  • 26318 Views
  • 344 replies
  • 120 likes
  • Desktop
    Friend Activity
    Windows 10
  • 26318 Views
  • 344 replies
  • 120 likes

Local File Songs Lagging on Phone

PlanPremiumCountry Australia DeviceHuawei Operating SystemAndroid Oreo My Question or IssueLocal Files horribly stuttering; didnt happen before recent updates.

  • Visitor
  •   Plan Premium Country Australia   Device Huawei  Operating System Android Oreo   My Question or Issue Local Files horribly stuttering; didnt happen before recent ...
  • MichaelJerzak
  • Composer
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Absturz bei Werbung

PlanFreeCountryGermanyDeviceDesktopOperating SystemWin 10 My Question or IssueDeutsch:Wenn ich Spotify anhöre, habe ich das Problem, dass irgendwann während der Werbung die App einen rauschenden Bildschirm zeigt. Nach der Werbung hört man dann nichts...

  • Visitor
  • Plan Free Country Germany Device Desktop Operating System Win 10   My Question or Issue Deutsch: Wenn ich Spotify anhöre, habe ich das Problem, dass irgendwann während der Werbung die...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline mode

Plan premiumCountry UK DeviceLINUX 14USOperating SystemWindows 10 My Question or Issue So i was looking through the settings for the app but i cant find anywhere "offline mode." Its simple to enable on the Android app but i cant find it anywhere on h...

  • Visitor
  •   Plan premium Country UK   Device LINUX 14US Operating System Windows 10   My Question or Issue   So i was looking through the settings for the app but i cant find any...
  • Mario
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

High CPU (Win10 desktop and app)

PlanPremiumCountryUSDevice infoWindows 10 1803, GTX 980 430.86, FX4100Version (current)1.1.10.540.gfcf0430fI uninstalled and reinstalled both desktop and app several times My Question or Issue A few days ago, Spotify decided to start locking my CPU a...

  • Music Fan
  • Plan Premium Country US Device info Windows 10 1803, GTX 980 430.86, FX4100 Version (current) 1.1.10.540.gfcf0430f I uninstalled and reinstalled both desktop and app several times   ...
  • user-removed
  • Not applicable
  • 6819 Views
  • 14 replies
  • 6 likes
  • 6819 Views
  • 14 replies
  • 6 likes

Marking songs as "Don't like" isn't synced between Windows and Android

PlanPremiumCountryGermanyDevice(OnePlus 6T, Samsung Tab S5e, Win10 PC)Operating System(Android 10, Android 9, Windows 10) My Question or IssueIn Spotify's Discover Weekly playlist I'm able to mark a song or an artist as "Don't like". This way Spotify...

  • Casual Listener
  • Plan Premium Country Germany Device (OnePlus 6T, Samsung Tab S5e, Win10 PC) Operating System (Android 10, Android 9, Windows 10)   My Question or Issue In Spotify's Discover Weekly pla...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Superuser Contribution Queued songs are deleted when adding a song to queue during an advertisement

PlanFreeCountry DeviceDesktop PC, Windows standalone app (not Windows App Store)Operating SystemWindows 10 My Question or Issue Hi! If I add a song to the queue during a commercial when I already have songs queued, it deletes the queue and only keeps...

  • Casual Listener
  • Plan Free Country   Device Desktop PC, Windows standalone app (not Windows App Store) Operating System Windows 10   My Question or Issue   Hi! If I add a song to the queue d...
  • dduck
  • Regular
  • 665 Views
  • 3 replies
  • 2 likes
  • 665 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify keeps scanning my local files even with local files turned off

PlanFree/PremiumCountry US Device Windows 10 computer(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the "local files" option turned offEvery time I star...

  • Casual Listener
  • Plan Free/Premium Country US   Device  Windows 10 computer (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc....
  • Dbr3
  • Casual Listener
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Spotify starts with Windows, even when disabled and it's really pissing me off

PlanPremiumCountryUSADeviceWindows 10 desktop PC (i5-4460, 8gb ddr3 ram, GTX 1070ti, Samsung SSD)Operating SystemWindows 10 My Question or Issue Ever since I first downloaded Spotify months ago it has been opening on startup when I turn my computer o...

  • Casual Listener
  • Plan Premium Country USA Device Windows 10 desktop PC (i5-4460, 8gb ddr3 ram, GTX 1070ti, Samsung SSD) Operating System Windows 10   My Question or Issue   Ever since I first dow...
  • leslieav
  • Visitor
  • 1167 Views
  • 5 replies
  • 5 likes
  • angry
    bug
    bugged
    not working
    settings
  • 1167 Views
  • 5 replies
  • 5 likes

Sync issues with Windows 10 application while playing on Amazon Alexa

PlanPremiumCountryUSA DeviceWindows PCOperating SystemWindows 10 My Question or Issue I have had an ongoing issue for many months now, perhaps as long as a year where frequently Spotify Connect won't fully sync it's current state to the application o...

  • Visitor
  • Plan Premium Country USA   Device Windows PC Operating System Windows 10   My Question or Issue   I have had an ongoing issue for many months now, perhaps as long as a year...
  • 249 Views
  • 0 replies
  • 0 likes
  • Spotify Connect Desktop
    Sync issue
  • 249 Views
  • 0 replies
  • 0 likes

[Language]Translation on TC (Traditional Chinese) version

PlanPremiumCountryTW/HKDeviceNotebook Operating SystemWindows 10 v1909My Question or IssueIn some case , the Traditional Chinese version on Windows is not fully translated, which mixed with some English phrase and simplified chinese. Like search bar ...

  • Visitor
  • Plan Premium Country TW/HK Device Notebook  Operating System Windows 10 v1909 My Question or Issue In some case , the Traditional Chinese version on Windows is no...
  • 271 Views
  • 0 replies
  • 2 likes
  • translation
  • 271 Views
  • 0 replies
  • 2 likes

Spotify stops playing when theres an upcoming commercial ( PC )

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10Question or Issuehey there,i was starting a playlist for myself. i have another playlist that im browsing through pretty fast listening to like 20 seconds 2 times in the same track. after a good...

  • Visitor
  • Plan Free Country Germany Device PC Operating System Windows 10 Question or Issue hey there, i was starting a playlist for myself. i have another playlist that im browsing through pretty fa...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes