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black screen when starting spotify

black screen when starting spotify

Plan

Premium

Country

 

Device

samsung 360 book

Windows 10

 

My Question or Issue

When i start spotify i get a black screen. I tried everything. Uninstall, clean uninstall i searched the faq and tried everything and i still get a black screen. Can anyone help me? Thanks!

 

Reply
2 Replies

Are you a non-English Windows user? Try to switch your OS language to English and login.

Hey @1195749212!

 

Thanks for reaching out to the Community about this.

 

Great troubleshooting so far! Also thank you @StevenLau24 for the advice. It's worth giving it a shot!

 

If you'd like you can also continue your troubleshooting by restarting your computer in safe mode with networking enabled (usually accessible by pressing F8 during boot-up) and try deleting all files containing Spotify again from there before downloading and installing Spotify from the Windows Apps store.

 

Hope this helps. Let us know how you get on.

ElenaModerator
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