Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150073 Views
0 replies
26 likes
PlanPremium Duo CountrySouth Korea DevicePC Operating SystemWindows 10 My Question or IssueLast February has seen the official release of Spotify in South Korea. We were offered three months of free trial (since Korea doesn't get free plan for corpor...
Plan Premium Duo Country South Korea Device PC Operating System Windows 10 My Question or Issue Last February has seen the official release of Spotify in Sout...
Spotify Legend
650 Views
2 replies
4 likes
PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issue(The grammar may be incorrect using a translator. I ask for your understanding)As Spotify entered Korea, it made a premium payment immediately, logged out of the desk...
Plan Premium Country South Korea Device PC Operating System Windows 10 My Question or Issue (The grammar may be incorrect using a translator. I ask for your understanding) As Spot...
Spotify Legend
708 Views
2 replies
3 likes
PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...
Plan Free Country South Korea Device Laptop Operating System Windows 10 My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...
Spotify Legend
5358 Views
5 replies
16 likes
PlanPremiumCountryUKDeviceDell core i5 laptopOperating SystemWindows 10 My Question or Issuecant log on, re installed cause wouldn't show the music as online though was online on personal hotspot through phone with full signal.tried deleting host fil...
Plan Premium Country UK Device Dell core i5 laptop Operating System Windows 10 My Question or Issue cant log on, re installed cause wouldn't show the music as online th...
Spotify Legend
3851 Views
4 replies
0 likes
PlanPremiumCountry DeviceLenovo laptop Operating SystemWindows 10 My Question or IssueI would like to remove two podcasts from the Top Shows section that appears on the home screen. Is this possible?
Plan Premium Country Device Lenovo laptop Operating System Windows 10 My Question or Issue I would like to remove two podcasts from the Top Shows section that appears ...
Spotify Legend
1485 Views
1 replies
4 likes
When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greatest Hits, you end up with a sort order that looks lik...
When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greates...
Moderator
567 Views
3 replies
0 likes
I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device and uninstalled and installed Spotify. It sill plays...
I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device a...
272 Views
0 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceHP Pavilion 24-a010 & Aspire 5 LaptopOperating SystemWindows 10 My Question or IssueMy laptop and desktop have been updated to the most recent Spotify app update. I tried following one of my friends and...
Plan Premium Country United States of America Device HP Pavilion 24-a010 & Aspire 5 Laptop Operating System Windows 10 My Question or Issue My laptop and desktop have been u...
Spotify Legend
5987 Views
36 replies
13 likes
PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue My playback is stoping in random time. I recorded short video with the problem. This is not problem with connection (I have stable 100mbps). I tried TIDAL in...
Plan Premium Country United Kingdom Device Desktop Operating System Windows 10 My Question or Issue My playback is stoping in random time. I recorded short video with...
Spotify Legend
1202 Views
11 replies
0 likes
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueThere is no search bar inside of my playlist. I cannot sort my playlist after newest added, so I would have to scroll through my whole playlist to listen to the newest son...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue There is no search bar inside of my playlist. I cannot sort my playlist after newest ad...
Spotify Legend
430 Views
1 replies
1 likes
PlanPremiumCountryUSA DeviceDell Latitude 7400Operating SystemWindows 10 My Question or IssueWhen I am in "Your Library" going through my artists/albums/playlists/podcasts the list always returns to the top upon using the back button. For example, I ...
Plan Premium Country USA Device Dell Latitude 7400 Operating System Windows 10 My Question or Issue When I am in "Your Library" going through my artists/albums/playlists/podc...
Newbie
1045 Views
4 replies
5 likes
PlanPremiumCountrySwedenDeviceDesktopOperating SystemW10 My Question or IssueSongs I listened to through search or whatever other playlist the song is added to my main playlist without me doing anything. I listened to a post malone album the other da...
Plan Premium Country Sweden Device Desktop Operating System W10 My Question or Issue Songs I listened to through search or whatever other playlist the song is added to my main playli...
Spotify Legend
1528 Views
9 replies
0 likes
PlanFreeCountryUnited Kingdom (VPN server in Italy)Device(PC)Operating System(Windows 10 64 Pro.) My Question or IssueHello. Since today the app crashes randomly. It happened listening to music, podcast and even navigating.
Plan Free Country United Kingdom (VPN server in Italy) Device (PC) Operating System (Windows 10 64 Pro.) My Question or Issue Hello. Since today the app crashes randomly. It happened...
Regular
2336 Views
17 replies
1 likes
Hello, Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience that many had become comfortable with. It also presents diffi...
Hello, Please, can Spotify consider offering an opt-out to the new desktop UX experience. It is extremely triggering/overstimulating for many and is a change to a decade-long UX experience t...
Regular
1116 Views
6 replies
9 likes
PlanPremiumCountryUKDeviceThinkPad LaptopOperating SystemWindows 10 My Question or IssueAs the title says, whenever I lock my screens at work, the current playlist will pause after a minute or so, and then reset to a random song in the playlist and a...
Plan Premium Country UK Device ThinkPad Laptop Operating System Windows 10 My Question or Issue As the title says, whenever I lock my screens at work, the current playlist will pause...
Spotify Legend
1925 Views
7 replies
0 likes
Spotify Legend
281 Views
1 replies
0 likes
PlanFree/PremiumCountrySpainDeviceDesktop/Mobile My Question or IssueHello:I have received the new UI and I have noticed little issues regarding the sorting of albums. I've noticed that, in some cases, after opening the full discography of the artist...
Plan Free/Premium Country Spain Device Desktop/Mobile My Question or Issue Hello: I have received the new UI and I have noticed little issues regarding the sorting of albums. I've not...
Composer
1570 Views
10 replies
0 likes
PlanFamily premiumCountryUSADeviceMSI laptopOperating SystemWindows 10 So, I sort my songs by most recently added. Up until the most recent update, it's been fine! For the most part, it's still fine. The only problem I've found is that, now, any full...
Plan Family premium Country USA Device MSI laptop Operating System Windows 10 So, I sort my songs by most recently added. Up until the most recent update, it's been fine! For the most...
Spotify Legend
419 Views
1 replies
0 likes
PlanFreeCountryUnited Arab EmiratesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueHello! I've had this spotify account for nearly 3 years and have been using the desktop app for 2 out of those 3 years. Until 3 months back, I could ...
Plan Free Country United Arab Emirates Device Lenovo Laptop Operating System Windows 10 My Question or Issue Hello! I've had this spotify account for nearly 3 years and have been u...
Spotify Legend
1358 Views
3 replies
0 likes
Pretty much as long as I could remember... and this is going back years, creating a radio station from a song would auto discover, aka it would list 20+ songs, then at the end you'd see like a fade to next snapshot of songs. Since the recent update, ...
Pretty much as long as I could remember... and this is going back years, creating a radio station from a song would auto discover, aka it would list 20+ songs, then at the end you'd see like a fade t...
Spotify Legend
984 Views
1 replies
1 likes
