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Premium Account Offline Listen feature not working

Premium Account Offline Listen feature not working

Plan

Premium

Country

Turkey

Device

Lenovo Thinkpad 20N8007NTX

Operating System

Windows 10

 

My Question or Issue

 

Hello,

 

From long time i using premium but I really need at this time offline listen because when i work, i need to access remote destop and for that we using VPN, and when i connect VPN my own computer lost connection that's why i try to download album then i can listen when i connect but i try to open album but application try to get album information from internet that's why get no result and not open. 

 

This is already downloaded as you see.

Spotify_aZoLWVAHG0.png

 

I try to open when i connect to VPN:

Spotify_miAfYntsNF.png

Spotify_P9I3xOS1F6.png

 

Reply
3 Replies

Hi there @mertyildiz,

 

Thanks for reaching out to the Community and welcome!

 

Just to confirm, does it only happen with that album, or with any albums you have downloaded? We'd also like to know if you can listen to a downloaded playlist or if you see the same error message.

 

Keep us posted.

CarlosEModerator
 
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Hello Carlos,

 

Thank you for regarding,

I try any album I download but looks like the application tries to work online.

Hey @mertyildiz,

 

Thanks for the reply.

 

Does this also happen with playlists you've created?

 

Also, something you can try is to change the Default download location from the Spotify app settings.

 

Let us know if that helps 🙂

AlexModerator
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