Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139246 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139246 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54960 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54960 Views
  • 0 replies
  • 33 likes

Superuser Contribution Bug (regression): Spotify Windows song progress control does not reset on new song

PlanPremiumCountryUSADeviceGalaxy note 8Operating SystemWindows 10 My Question or IssueThe progress control has been broken with remote play for many months now. It used to work fine. Repro:1 - Begin playing spotify music on my Galaxy note 9 2 - open...

  • Regular
  • Plan Premium Country USA Device Galaxy note 8 Operating System Windows 10   My Question or Issue The progress control has been broken with remote play for many months now.  It use...
  • EricJorgensen
  • Regular
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Playlist Songs Show number

I can't post in the Ideas Forum. In addition to the playlist bar, an indicator of the number of songs would be great. Windows 10 Desktop App. an image is attached

Zwischenablage01.jpg
  • Regular
  • I can't post in the Ideas Forum.   In addition to the playlist bar, an indicator of the number of songs would be great.   Windows 10 Desktop App.   an image is attached  
  • SoundShots
  • Composer
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spoify say No internet connection detected while I have full internet connection.

PlanPremiumCountryViet NamDevicePCOperating SystemWindows 10 Pro My Question or IssueSpotify app keep showing message that there's no internet connection.I have full internet connection, other apps work just fine.Spotify on my phone (Android, same wi...

  • Visitor
  • Plan Premium Country Viet Nam Device PC Operating System Windows 10 Pro   My Question or Issue Spotify app keep showing message that there's no internet connection. I have full intern...
  • Mihail
  • Spotify Legend
  • 4691 Views
  • 1 replies
  • 0 likes
  • 4691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify friert ein Win 10 und Andriod 10 Probleme runtergeladene Dateien verschwinden mit der Zeit

PlanPremiumCountryGermany Operating SystemWindows 10 My Question or IssueSpotify friert ein Win 10 und Andriod 10 Probleme runtergeladene Dateien verschwinden mit der ZeitHallo an alle Spotify User, Ich habe folgede Probleme 1. Problem 1. Sobald man ...

  • Casual Listener
  •   Plan Premium Country Germany   Operating System Windows 10   My Question or Issue Spotify friert ein Win 10 und Andriod 10 Probleme runtergeladene Dateien verschwinden mit...
  • SonRubsterZ
  • Casual Listener
  • 732 Views
  • 3 replies
  • 0 likes
  • Freezing
  • 732 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Bug][Desktop][Android] Hide this song hasn't worked for 9 months

PlanPremiumCountryUSDevice(Google Pixel, Samsung Note 8, Custom PC, MSI Laptop)Operating System(Android **bleep**-name, Windows 10)My Question or IssueOn the playlist radio the "Hide this song" button does f-all. Not a single thing. Android used to b...

  • Casual Listener
  • Plan Premium Country US Device (Google Pixel, Samsung Note 8, Custom PC, MSI Laptop) Operating System (Android **bleep**-name, Windows 10) My Question or Issue On the playlist radio the "Hid...
  • Xenia
  • Moderator
  • 797 Views
  • 4 replies
  • 1 likes
  • bug
    Desktop
    Spotify doesn't care
    Unaddressed
  • 797 Views
  • 4 replies
  • 1 likes

SOLUTION: Black Screen With No Login

PlanFreeOperating SystemWindows 10 My Solution:There is a lot of false and erroneous information in this forum and elsewhere on the Internet regarding the solution to the problem of getting a black screen with no login when you launch Spotify.exe. He...

  • Regular
  • Plan Free Operating System Windows 10   My Solution: There is a lot of false and erroneous information in this forum and elsewhere on the Internet regarding the solution to the problem of ...
  • 910 Views
  • 0 replies
  • 1 likes
  • solution
  • 910 Views
  • 0 replies
  • 1 likes

Solved!! Unhelpful message: "Spotify can't play this right now. If you have the file on your computer..."

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have several audio devices installed on my computer. If the device currently playing (on Spotify) has an issue (for example lost Bluetooth connection), the message "Spot...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have several audio devices installed on my computer. If the device currently playing (on Spot...
  • Sebasty
  • Spotify Star
  • 1256 Views
  • 1 replies
  • 0 likes
  • 1256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Windows 10 apps slow and songs crash

Plan PremiumCountryUnited KingdomDevice()Operating System(Windows 10,etc.) My Question or IssueThe Windows 10 app from Windows store is very slow and the songs sometimes crash and stop. I need to switch to browser in order to listen the same full alb...

  • Casual Listener
  • Plan Premium Country United Kingdom Device () Operating System (Windows 10,etc.)   My Question or Issue The Windows 10 app from Windows store is very slow and the songs sometimes crash ...
  • shykindofguy
  • Casual Listener
  • 882 Views
  • 5 replies
  • 0 likes
  • 882 Views
  • 5 replies
  • 0 likes

Download quality to computer

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssuePremium now (i.e. Oct 2019) has no quality choice for downloads to a computer. The only choice is for streaming quality.Does this mean that:1. Quality of downloads for offline ...

  • Casual Listener
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Premium now (i.e. Oct 2019) has no quality choice for downloads to a computer. The only choice ...
  • Arihant15
  • Regular
  • 964 Views
  • 3 replies
  • 1 likes
  • 964 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution how do i hide recently played artists on my profile?

PlanFreeDevicePCOperating SystemWindows 10 My Question or Issuei just want to hide recently played artists on my profile, that i don't listen to anymore. is that possible?

  • Casual Listener
  • Plan Free Device PC Operating System Windows 10   My Question or Issue i just want to hide recently played artists on my profile, that i don't listen to anymore. is that possible?
  • McSqueezy
  • Casual Listener
  • 24305 Views
  • 4 replies
  • 0 likes
  • C
  • 24305 Views
  • 4 replies
  • 0 likes

Superuser Contribution cannot login using windows app

PlanPremiumCountryBrazilDeviceWindows 10 appOperating SystemWindows 10 My Question or IssueI can login in web browser and iPhone app, but I cannot login in the windows 10 app, tried it in my work computer and in my personal computer, it says that my ...

  • Casual Listener
  • Plan Premium Country Brazil Device Windows 10 app Operating System Windows 10   My Question or Issue I can login in web browser and iPhone app, but I cannot login in the windows 10 app...
  • motoc4
  • Casual Listener
  • 671 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 671 Views
  • 6 replies
  • 0 likes

Superuser Contribution "spotify cant play this right now, if you have the file on your computer you can import it"

PlanFreeCountryAustraliaDevicePCOperating SystemWindows 10 My Question or Issueevery single song on spotify comes up as "spotify cant play this right now" if i click shuffle on my playlist it just aggressivley skips through evey song unable to play a...

  • Visitor
  •   Plan Free Country Australia Device PC Operating System Windows 10   My Question or Issue every single song on spotify comes up as "spotify cant play this right now" if i click ...
  • Xenia
  • Moderator
  • 391 Views
  • 1 replies
  • 2 likes
  • 391 Views
  • 1 replies
  • 2 likes

Superuser Contribution "Can't play the current song" all the time

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRecently I've been getting lots of stuttering in songs and the error "Can't play the current song" keeps popping up. Already tried a clean reinstall.Internet is fi...

  • Music Fan
  • Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Recently I've been getting lots of stuttering in songs and the error "Can't play the cu...
  • Xenia
  • Moderator
  • 968 Views
  • 3 replies
  • 1 likes
  • 968 Views
  • 3 replies
  • 1 likes

Solved!! My playlist is upside down

Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?

  • Visitor
  • Some of my playlists have turned upside down, so the new songs are on top and the old ones are on the bottom. Is there a way to get the new ones at the bottom and the old ones on top?  
  • Emilia_8
  • Spotify Star
  • 1078 Views
  • 2 replies
  • 0 likes
  • 1078 Views
  • 2 replies
  • 0 likes

Solved!! Friend feed is not updating

My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft store version. This did not fix the issue. PlanPremium...

  • Regular
  • My friend feed is not updating. It worked at one point in time, but it's stopped updating a couple weeks ago. I've tried uninstalling the desktop program and reinstalling the Windows 10 Microsoft sto...
  • SoundShots
  • Composer
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloading Issues

I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-install it but it wouldn't work. Whenever I tried to re-i...

  • Casual Listener
  • I was using spotify one day when suddenly it glitched out. I exited the app and then tried to re-enter it but it kept on denying me. So, I uninstalled and deleted it. After that, I tried to re-instal...
  • blueshadow10110
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • Downloading issues
    Spotify won't download
  • 426 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't output through audio interface? Need answers by tommorow please!

I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it doesn't seem to want to play at all when my controller ...

  • Casual Listener
  • I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it does...
  • 07fcurry
  • Casual Listener
  • 5583 Views
  • 4 replies
  • 0 likes
  • Windows
  • 5583 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution don't know how to restore from minimized

PlanFreeCountryswedenDevice-Operating System(Windows 10) My Question or Issuedon't know how to restore from minimized

  • Visitor
  • Plan Free Country sweden Device - Operating System (Windows 10)   My Question or Issue don't know how to restore from minimized
  • Ivan
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app causes browser to launch on annoying malware / virus websites

PlanPremiumCountryRussiaOperating System(Windows 7) My Question or IssueI have a serious problem: after installation Spotify app on my PC this app started to launch on annoying malware / virus websites and I can't do anything to stop this, please, he...

  • Newbie
  • Plan Premium Country Russia Operating System (Windows 7)   My Question or Issue I have a serious problem: after installation Spotify app on my PC this app started to launch on annoy...
  • Ivan
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Black Screen for Desktop App

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 2016 Server My Question or IssueEvery time I download spotify and then open it all i get is a black screen!i've tried uninstalling and reinstalling, and restarting my computer. it also has ...

spotify.PNG
  • Visitor
  •   Plan Premium Country Canada Device Desktop Operating System Windows 2016 Server   My Question or Issue Every time I download spotify and then open it all i get is a black scree...
  • Deadstronaut
  • Casual Listener
  • 9073 Views
  • 2 replies
  • 0 likes
  • 9073 Views
  • 2 replies
  • 0 likes