Scrolling up to find first track on the table

[Noguri]

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Slovakia

Device

Dell Inspiron

Operating System

Windows10

My Question or Issue

Hello.

I have noticed, that in table with songs (in search or in My liked songs and playlists) I must scroll up to find first song. It is one feature, which matters me in this version, because It'll be good to find first song immediately, not just 400, or 1000 song in this table.

Note: I use Spotify with screen reader NVDA and keyboard. NVDA is name of screen reader.

Thank You.

[Elena]

Hey @Noguri,

Thanks for reaching out on the Community!

We understand that you are using the NVDA screen reader in your daily PC routines, and it also helps you to navigate through the Spotify app as well. We are not really sure that we are getting this right, so we would kindly ask you to explain the situation in a bit more detail. What is the issue you are encountering and what do you mean by "finding the first song immediately"? Also does your issue occur with the desktop app, or the web player, or both?

Also you can check out if there are other Accessibility settings relevant for you. They are to be found in Settings>Accessibility.

Keep us posted! We'd be very happy to help you further.

[Noguri]

This issue occurs only in desktop player.

Let's get an example:

I am on a table. But, when I moved down to next row from row1, It moves
me to for example row 400, then I must scroll It again to get to row 1,
but when I moved down, I am on row 370, for example ETC.

Due to this I must scroll again and again to move to row 4 and then move
up to row 2.

In web player, which is not so well accessible by using shortcut keys,
as in desktop app, I am quickly after going down from row1 to row2.
Similar situation is, as I have mentioned in liked songs and playlist
songs too.

Thank You for understanding

Best regards

Marco Oros

[Ver]

Hey @Noguri,

Thanks for getting back to us and for the info 🙂

Could you try running the app as an administrator to check if that makes a difference?

In case nothing changes, could you please send us screenshots of how the app behaves when you try scrolling? We'll investigate this further.

Keep us posted. We'll right here if you have any questions.

[Noguri]

OK.

Now It is before scrolling:

Now, after some scrolling:

But, strange is, that only It happened with some search terms.

[CarlosE]

Hi @Noguri,

Thanks for getting back in touch.

It looks like the screenshots weren't uploaded properly. Could you try again? You can attach them to your next reply by clicking on the camera icon in the post editor.

We'll be on the lookout.

[Noguri]

OK, I'll try It again. But notice, that I am blind.

So, this is from My 2068 song and I must scroll up to first song and It is not very easy.

Maybe It'll be easy to get some video of this. Maybe It'll be easy to get on video, what is on screen to help You.

Thank You.

[Alex]

Hey @Noguri,

Thanks for the screenshot.

It would be great if you send us a video recording or exactly what the issue is 🙂

If the file is too big, you can send us a link to a video sharing platform.

We'll be on the lookout for your reply.

[Noguri]

Hi.

I have tried to record, which is on screen.

If It didn't work please free to contact to me and I can do a call with
screen sharing.

Here is the link:

https://drive.google.com/open?id=1705SX5SrzKjvJetPSEcNgZjwkJksA0b8

Thank You.

[MafeG]

Hi @Noguri,

Thank you for your reply.

Unfortunately the video isn't showing any picture, it shows completely back for the whole duration.

Would you mind recording or posting it again? This will greatly help us to better understand the issue and assist you with it. 

We'll be on the lookout. 

[Noguri]

Hello.

I am sorry, but I can't do that, because I am blind.

Thank You for Your help, but really I can't do that.

Also, I don't understand, how do You think, that video only shows back?

[Alex]

Hi @Noguri,

Thanks for the reply.

We do not offer phone support.

It would be great if you can record the video again and upload it to Google Drive. Make sure that anyone with the link can view the video. This way we will be able to see what is happening and offer further assistance.

Cheers.