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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Spotify window is too large

CountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueWhen the spotify window is maximized, as in it fills out the entire screen, the X to close the windo about one pixel larger than the rest of the window and protrudes to the screen o...

  • Newbie
  • Country Germany Device PC Operating System Windows 10   My Question or Issue When the spotify window is maximized, as in it fills out the entire screen, the X to close the windo about o...
  • Sebasty
  • Spotify Star
  • 1133 Views
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  • minor
    Window
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Superuser Contribution Liked songs not working.

PlanPremiumCountryUnited KingdomDeviceLaptop, HP Pavilion.Operating SystemWindowsMy Question or IssueRight, let me begin, just want to clarify my liked songs on other devices are working fine, such as on my phone and on my iPad and on the website pla...

  • Visitor
  • Plan Premium Country United Kingdom Device Laptop, HP Pavilion. Operating System Windows My Question or Issue Right, let me begin, just want to clarify my liked songs on other devices are wo...
  • Katerina
  • Spotify Legend
  • 941 Views
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Invisible profile and playlist

PlanFreeCountryItaly DeviceHP Pavilion NotebookOperating SystemWindows 10 My Question or IssueHello,I noticed that my spotify profile is invisible to other people and also all my playlist that are clearly public. In fact, if i search my username, the...

  • Casual Listener
  • Plan Free Country Italy   Device HP Pavilion Notebook Operating System Windows 10   My Question or Issue Hello, I noticed that my spotify profile is invisible to other people an...
  • Anna1241
  • Casual Listener
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Local Files

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or Issue: Hello, im having problems to import local files for my playlists because some days ago the local files options simply disappeared from my Spotify, can't find it in ...

  • Casual Listener
  • Plan Premium Country Brazil Device Desktop Operating System Windows 10   My Question or Issue: Hello, im having problems to import local files for my playlists because some days ago the...
  • theopiron32
  • Casual Listener
  • 324 Views
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  • 324 Views
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Local files (problem solved)

I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288 today an "update" option appeared so i updated and it is solved.

  • Casual Listener
  • I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288         today an "update" option appeared so i updated and ...
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Solved!! No Option To Import

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI want to import some playlists from iTunes, but can't see the option to import them. I've checked my settings in iTunes, plus made sure that Local Files is set to on in Spoti...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I want to import some playlists from iTunes, but can't see the option to import them. I've checked ...
  • dinomight
  • Spotify Star
  • 364 Views
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New Spotify version uses too much RAM

PlanPremiumCountrySpainDeviceLenovo ideapad 520Operating SystemWindows 10 My Question or Issue The latest Spotify version (1.1.34.694) uses too much RAM and gives the computer an excesive amount of work.I have already disabled hardware acceleration a...

  • Casual Listener
  • Plan Premium Country Spain Device Lenovo ideapad 520 Operating System Windows 10   My Question or Issue   The latest Spotify version (1.1.34.694) uses too much RAM and gives the ...
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  • Ram
    Update
    UPDATE MALFUNCTION
    version 1.1.34.694
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Superuser Contribution Spotify Deletes All Songs Every Time My Computer is Turned On

PlanFamily PremiumCountryJapanDeviceDell Inspiron 17 3000Operating SystemWindows 10 My Question or IssueEvery time I turn my computer off and on again, Spotify logs me out and deletes all of my songs. I have almost 400 songs on my playlist, so I don'...

  • Visitor
  • Plan Family Premium Country Japan Device Dell Inspiron 17 3000 Operating System Windows 10   My Question or Issue Every time I turn my computer off and on again, Spotify logs me out an...
  • Elena
  • Moderator
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  • 170 Views
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Crash in 20 seconds everytime

PlanFamilyCountryFranceDeviceComputerOperating SystemWindows 10 My Question or IssueSince like 5 days my app Spotify (only on computer) crash everytime in approximately 20 seconds. I try all the solution like disconnect my account or uninstall and re...

  • Visitor
  • Plan Family Country France Device Computer Operating System Windows 10   My Question or Issue Since like 5 days my app Spotify (only on computer) crash everytime in approximately 20 se...
  • Sebasty
  • Spotify Star
  • 155 Views
  • 1 replies
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  • 155 Views
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APPCRASH

PlanFreeCountryBrazilDevice.Operating SystemWindows 7 My Question or Issue Hi. Does anybody can help me?When I try to run the Spotify, It says "APPCRASH" I just tried change the windows DEP and its dont work

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  • Newbie
  • Plan Free Country Brazil Device . Operating System Windows 7   My Question or Issue   Hi. Does anybody can help me? When I try to run the Spotify, It says "APPCRASH" ...
  • Sebasty
  • Spotify Star
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Play on desktop and Amazon Echo independently?

How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, I need to disconnect my desktop from that device. P...

  • Visitor
  • How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, ...
  • Sebasty
  • Spotify Star
  • 201 Views
  • 1 replies
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  • 201 Views
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Solved!! Small Song Banner left down corner disappeared

PlanPremiumCountryGermanyDevice(Microsoft Surface Pro 3)Operating System(Windows 10) My Question or Issue As you can see in the screenshot, my song banner is not visible anymore. Is there a fix for that problem to view it back on screen? -creed

  • Casual Listener
  • Plan Premium Country Germany Device (Microsoft Surface Pro 3) Operating System (Windows 10)   My Question or Issue  As you can see in the screenshot, my song banner is not visible...
  • Aquariacom
  • Visitor
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Local File Problems

Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of to fix this. The files are not corrupted, they aren...

  • Newbie
  • Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of ...
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  • Account
    Desktop
    Spotify Features
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How to not startscreen?

Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playlists but keeping them alphabetical helps remembering...

  • Newbie
  • Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playli...
  • dinomight
  • Spotify Star
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Solved!! Spotify Beta testing on Windows?

PlanFreeCountryUSADevicePCOperating SystemWindows 10 version 2004 My Question or Issueis there a closed/open Beta or alpha testing for Windows ?if not is Spotify possibly planning to do it in future?

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 10 version 2004   My Question or Issue is there a closed/open Beta or alpha testing for Windows ? if not is Spotify possibly p...
  • LatentTwist
  • Music Fan
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What happened to "appears on" on desktop!?!?

PlanPremium (Students)CountryUnited States Device(MacBook Air)Operating System(MacOS Sierra) My Question or IssueI know this has been a thing on the app for awhile, but I usually just use desktop so it wasn't the end of the world for me. But now the ...

  • Casual Listener
  • Plan Premium (Students) Country United States   Device (MacBook Air) Operating System (MacOS Sierra)   My Question or Issue I know this has been a thing on the app for awhile, bu...
  • EthanS1
  • Community Legend
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  • appears on
    Artist
    artist page
    classical
    Desktop
  • 378 Views
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Is there a difference in how music is projected in Spotify on desktop and on mobile?

PlanPremiumCountrySwedenDeviceiPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec)Operating SystemiOS 10, Android 9, Windows 10 My Question or IssueSo, I've been a Spotify premium user for years and I'm very happy with ...

  • Newbie
  •   Plan Premium Country Sweden Device iPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec) Operating System iOS 10, Android 9, Windows 10   My Questi...
  • 212 Views
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  • Desktop
    Mobile
    Sound Quality
    soundstage
  • 212 Views
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Solved!! NO SOUND PROBLEM

PlanPremium for studentsCountryTurkeyDevice(Lenovo IdeaPad S145-15IWL)Operating System(Windows 10 Home) My Question or IssueHi there, I have been using the app for about 1 year from both the computer app and the phone app. There was no problem until ...

  • Casual Listener
  • Plan Premium for students Country Turkey Device (Lenovo IdeaPad S145-15IWL) Operating System (Windows 10 Home)   My Question or Issue Hi there, I have been using the app for about 1 ye...
  • Zehragif
  • Casual Listener
  • 1778 Views
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  • desktop application
    no sound
    Windows 10
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Desktop App crashes

PlanPremiumCountryUSDeviceLevono LaptopOperating SystemWindows 10 My Question or IssueWhenever I try to upload an image to my playlist cover, the app closes. I'm am clicking on "replace image." This is my own personal playlist too.

  • Visitor
  •   Plan Premium Country US Device Levono Laptop Operating System Windows 10   My Question or Issue Whenever I try to upload an image to my playlist cover, the app closes. I'm am c...
  • TinyTony
  • Casual Listener
  • 252 Views
  • 2 replies
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  • 252 Views
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Solved!! Features

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAre there any plans to add a graphic equaliser to the app as there is in the i...

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Is...
  • Rigsby1
  • Gig Goer
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