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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

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  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39215 Views
  • 75 replies
  • 26 likes
  • 39215 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67295 Views
  • 265 replies
  • 21 likes
  • 67295 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Superuser Contribution [DESKTOP] New UI has broken top part of the screen in full screen

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My IssueThe top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mode, but when I put it to full screen, it's the top couple of inches that...

  • Regular
  • Plan Premium Country United States Operating System Windows 10   My Issue The top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mo...
  • CarlosE
  • Moderator
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alternate album releases / "1 more release" not available after update

PlanPremiumCountryUSDevicePCOperating SystemWindows 10Spotify Version1.1.56.595.g2d2da0de-a My Question or Issuei am no longer able to toggle between alternate releases of any given album. there used to be a dropdown selector at the bottom of album p...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10 Spotify Version 1.1.56.595.g2d2da0de-a   My Question or Issue i am no longer able to toggle between alternate releases o...
  • rusteford
  • Casual Listener
  • 1392 Views
  • 2 replies
  • 0 likes
  • 1392 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Windows 10 - No sound from spotify

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 Hi, I'm a long time user of Spotify. I'm currently using Windows 10 to run Spotify and I'm using the desktop version. A few days ago, I stopped getting any sound out of Spotify I first ...

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  • Regular
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   Hi,  I'm a long time user of Spotify.  I'm currently using Windows 10 to run Spotify and I'm using ...
  • lpinho
  • Regular
  • 1534 Views
  • 8 replies
  • 0 likes
  • 1534 Views
  • 8 replies
  • 0 likes

Superuser Contribution Connect to a device won't work

Windows 10 enterprise 20H2Spotify and Sonos new installation.Premium family account.Netherlands and I'm a Dutch native speaker.Because I experienced next problems I reinstalled both Spotify and Sonos, after deleting them thoroughly, again. Same probl...

  • Casual Listener
  • Windows 10 enterprise 20H2 Spotify and Sonos new installation. Premium family account. Netherlands and I'm a Dutch native speaker. Because I experienced next problems I reinstalled both Spotify a...
  • Mihail
  • Spotify Legend
  • 1347 Views
  • 8 replies
  • 0 likes
  • 1347 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify pc recommended song not showing

PlanPremiumCountryUSADeviceWindows PCOperating System Windows 10 My Question or IssueSo every so often the recommended sections just disappears and in order to see it again i have to make a new playlist. Theres times though where it wont show up on m...

  • Casual Listener
  • Plan Premium Country USA Device Windows PC Operating System  Windows 10   My Question or Issue So every so often the recommended sections just disappears and in order to see it ag...
  • Ivan
  • Spotify Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Superuser Contribution Weird reverb effect happening only on Spotify

So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607. This issue does not happen on Spotify on Chrome 57.0.2936.0.

  • Newbie
  • So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607.   This issu...
  • Novy
  • Moderator
  • 2172 Views
  • 6 replies
  • 3 likes
  • Windows
  • 2172 Views
  • 6 replies
  • 3 likes

Bitrate quality when streaming to "another device"

Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps.If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quality be the one from the web app or the desktop app?

  • Visitor
  • Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps. If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quali...
  • user-removed
  • Not applicable
  • 420 Views
  • 1 replies
  • 0 likes
  • bitrate
    Connect
    web app
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Windows 10 "Made For You" library sections cut off

PlanPremiumCountryAustriaDeviceAcer Predator Helios 300Operating SystemWindows 10 20H2 (Build 19042.867)Spotify Build1.1.54.592.gc0b20638 My Question or IssueEvery time I open the "Made For You" library, a weird bug occurs. The "Uniquely Yours" secti...

  • Regular
  • Plan Premium Country Austria Device Acer Predator Helios 300 Operating System Windows 10 20H2 (Build 19042.867) Spotify Build 1.1.54.592.gc0b20638   My Question or Issue Every time I...
  • Novy
  • Moderator
  • 800 Views
  • 13 replies
  • 0 likes
  • 800 Views
  • 13 replies
  • 0 likes

Superuser Contribution Songs, playlists gone & cant listen along to friends on discord

PlanPremiumCountryUSADeviceDell G3 15Operating SystemWindows 10 My Question or IssueI decided to clean up my laptop and deleted all my Spotify files thinking that if i reinstall Spotify it will be fine but when i did my songs and play list were missi...

  • Casual Listener
  •   Plan Premium Country USA Device Dell G3 15 Operating System Windows 10   My Question or Issue I decided to clean up my laptop and deleted all my Spotify files thinking that if ...
  • Ivan
  • Spotify Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Every time I unpause a song, it plays but with no sound.

PlanPremiumCountryUnited States DeviceHP Pavilion x360 Touchscreen 2-in-1Operating SystemWindows 10 My Question or IssueIt seems as though after the last forced Windows 10 update, my Spotify app has been having a slight issue. When I first open the a...

  • Newbie
  • Plan Premium Country United States  Device HP Pavilion x360 Touchscreen 2-in-1 Operating System Windows 10   My Question or Issue It seems as though after the last forced Windows ...
  • Mario
  • Spotify Legend
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorting by duration fails to correctly order songs of smilar length

I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that are of equivalent length will be shown in the playlist in...

  • Newbie
  •   I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that...
  • Mario
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lagging and sluggishness when changing songs

PlanFreeCountryJordanDevicePCOperating SystemWindows 10 My Question or IssueHello everybody , so my problem is in the windows 10 apps :when i press play for a song it might play but the time bar lags behind for 4 or 5 seconds , if i press next the pr...

  • Visitor
  • Plan Free Country Jordan Device PC Operating System Windows 10   My Question or Issue Hello everybody , so my problem is in the windows 10 apps : when i press play for a song it might...
  • Ver
  • Spotify Legend
  • 1134 Views
  • 1 replies
  • 1 likes
  • 1134 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tracks missing from Liked songs playlist on Windows desktop software

PlanPremiumCountryAustraliaDeviceDell G5 Laptop Operating SystemWindows 10My Question or IssueAbout 2 weeks ago I noticed that about 60% of my liked songs tracks aren't showing on the windows desktop software. I have around 9000 tracks in my liked so...

  • Visitor
  • Plan Premium Country Australia Device Dell G5 Laptop  Operating System Windows 10 My Question or Issue About 2 weeks ago I noticed that about 60% of my liked songs tracks aren't showing...
  • Mario
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! No Local Folder Being Shown

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify recently updated and now the "Local Files" folder has disappeared. The "Show Local Files" preference is enabled, but there is no folder with the local files show...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Spotify recently updated and now the "Local Files" folder has disappeared.  The "Show Lo...
  • LemonAid
  • Music Fan
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Windows) Ctrl-X broken in playlists

I see Ctrl-X is still part of the documentation, but it doesn't seem to work on the Windows client any longer. Would be really, really nice if this got fixed, because moving tracks around in a big playlist by dragging and dropping is a real hassle.

  • Casual Listener
  • I see Ctrl-X is still part of the documentation, but it doesn't seem to work on the Windows client any longer.   Would be really, really nice if this got fixed, because moving tracks around in...
  • Novy
  • Moderator
  • 364 Views
  • 1 replies
  • 5 likes
  • 364 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Can't start continuous playback because button to display tracks in artist's discography is missing

PlanPremium FamilyDevicePCOperating SystemWindows 10 My Question or IssuePreviously, it was possible to start playing artist's album's tracks one after another. When one album ended, the second in order would start playing automatically.This behavior...

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  • Roadie
  • Plan Premium Family Device PC Operating System Windows 10   My Question or Issue Previously, it was possible to start playing artist's album's tracks one after another. When one album ...
  • Novy
  • Moderator
  • 426 Views
  • 1 replies
  • 0 likes
  • feature missing
    regression
    UI
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution I CANNOT get my songs to sync to my iPhone

Y’all I am DESPERATE here. I can’t get my local songs to sync to my iPhone and I’ve tried EVERYTHING. Cleared my cache, turned off my fire wall, downloaded the songs to play offline, checked local files were selected.... NOTHING WORKS. For some reaso...

  • Casual Listener
  • Y’all I am DESPERATE here. I can’t get my local songs to sync to my iPhone and I’ve tried EVERYTHING. Cleared my cache, turned off my fire wall, downloaded the songs to play offline, checked local fi...
  • Novy
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keyboard media keys

PlanPremiumCountry Netherlands Operating SystemWindows 10 My Question or Issue The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the app is not in focus. A Google search for a solution to this problem tells me to do something...

  • Regular
  • Plan Premium Country  Netherlands   Operating System Windows 10   My Question or Issue   The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the a...
  • Ivan
  • Spotify Legend
  • 1841 Views
  • 15 replies
  • 1 likes
  • 1841 Views
  • 15 replies
  • 1 likes

Superuser Contribution cant see following activity but instead ''connect to facebook''

PlanPremiumCountryThe NetherlandsDevicedesktopOperating Systemwindows 10 My Question or IssueI can't see my friend activity tab on spotify!now before you say to just go to my settings and click ''see what your friends are playing'' it doesn't work. I...

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  • Visitor
  • Plan Premium Country The Netherlands Device desktop Operating System windows 10   My Question or Issue I can't see my friend activity tab on spotify! now before you say to just go to ...
  • Ver
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Convert Spotify LDB File to Playlist

Hey everyone. is there a way to Convert a Playlist file from Spotify (LDB FILE) to a TXT file or convert it directly to a New Spotify Account?

  • Casual Listener
  • Hey everyone. is there a way to Convert a Playlist file from Spotify (LDB FILE) to a TXT file or convert it directly to a New Spotify Account?
  • Ver
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes