Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanFreeCountryUnited StatesDevicePCOperating SystemWindows 10 My IssueI am unable to add songs to my playlist, or any playlist for that matter through Spotify Dekstop. This issue has started recently and has made adding new tracks to my master playl...
Plan Free Country United States Device PC Operating System Windows 10 My Issue I am unable to add songs to my playlist, or any playlist for that matter through Spotify Dekstop. This ...
Regular
818 Views
4 replies
0 likes
Plan: premium Israel Version: Windows, 1.1.55.498.gf9a83c60 Steps to reproduce: open up spotify press home recently played artists press play on one of them for example: MoxiFloxi Nothing happens but the play button turned to pause press MoxiFloxi an...
Plan: premium Israel Version: Windows, 1.1.55.498.gf9a83c60 Steps to reproduce: open up spotify press home recently played artists press play on one of them for example: Mox...
201 Views
0 replies
0 likes
PlanPremiumDeviceDESKTOPOperating SystemWindows My Question or IssueI recently got the new design UI and I realized that the new desktop version doesn't support removing songs by doing Ctrl - X and it also doesn't support cutting and pasting songs li...
Plan Premium Device DESKTOP Operating System Windows My Question or Issue I recently got the new design UI and I realized that the new desktop version doesn't support removing songs by...
Moderator
535 Views
1 replies
1 likes
Using the Windows application - I am currently listening to a podcast. I pause the podcast and start a playlist. When I start the playlist it plays both the podcast and the playlist. If I pause and play again it's always both the podcast and playlist...
Using the Windows application - I am currently listening to a podcast. I pause the podcast and start a playlist. When I start the playlist it plays both the podcast and the playlist. If I pause and p...
289 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceHP Pavilion Gaming Laptop 15-dk1xxxOperating SystemWindows 10 My Question or IssueI have been using spotify since 2019. I have spotify both on my phone and my laptop. Some while ago, Spotify started crashing on my iPhone...
Plan Premium Country Turkey Device HP Pavilion Gaming Laptop 15-dk1xxx Operating System Windows 10 My Question or Issue I have been using spotify since 2019. I have spotify bot...
Spotify Legend
393 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueAfter after playing for a few minutes, Spotify becomes unresponsive - ie. I cannot forward/stop/search. The current track playing continues but then stops. I have to ki...
Plan Premium Country Australia Device PC Operating System Windows 10 My Question or Issue After after playing for a few minutes, Spotify becomes unresponsive - ie. I cannot forward/s...
Spotify Legend
3956 Views
7 replies
2 likes
Why aren't there any official skins for this music player- something that's going to be on your desktop a lot. The gray is ugly.I've gone around this tiny problem by using methods to make the software semi-transparent, and even tried "spicetify".
Why aren't there any official skins for this music player- something that's going to be on your desktop a lot. The gray is ugly. I've gone around this tiny problem by using methods to make the softw...
Spotify Legend
1408 Views
1 replies
0 likes
PlanPremiumCountrySwedenOperating SystemWindows 10My Question or IssueSpotify is unable to play any music that isn't downloaded to the PC, nor is it able to load my profile with playlists after my reinstalls.I've tried restarting, logging out and bac...
Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Spotify is unable to play any music that isn't downloaded to the PC, nor is it able to load my profile with...
Regular
5683 Views
14 replies
3 likes
PlanFree/PremiumCountrySpainDeviceDesktop/Mobile My Question or IssueHello:I have received the new UI and I have noticed little issues regarding the sorting of albums. I've noticed that, in some cases, after opening the full discography of the artist...
Plan Free/Premium Country Spain Device Desktop/Mobile My Question or Issue Hello: I have received the new UI and I have noticed little issues regarding the sorting of albums. I've not...
Composer
1721 Views
10 replies
0 likes
PlanPremiumCountry Sweden My Question or Issue I have the issue that I am a music geek and I believe I use spotify in a way that few does. And I like to follow a vast amount of artists, and every week I see if there are new artists I don't follow, th...
Plan Premium Country Sweden My Question or Issue I have the issue that I am a music geek and I believe I use spotify in a way that few does....
289 Views
0 replies
0 likes
Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not play. I did some fiddling around and googled some pos...
Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not pl...
Roadie
1261 Views
2 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10My Question or IssueThe Spotify widget for albums has a bug that makes it almost impossible to use. Every time I want to change the song from the album (it's especially noticeable when I am going through t...
Plan Premium Device PC Operating System Windows 10 My Question or Issue The Spotify widget for albums has a bug that makes it almost impossible to use. Every time I want to change the song fro...
Casual Listener
958 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueunable to delete songs from playlists in desktop premium win 10. option not offered
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue unable ...
Community Legend
795 Views
3 replies
0 likes
This new update is pretty much a total failure. -Removing the ability to see an the artist's tracks at once, makes absolutely no sense. -Removing the search bar from the top so you have leave the page to search each time is ridiculous. -Absolute no n...
This new update is pretty much a total failure. -Removing the ability to see an the artist's tracks at once, makes absolutely no sense. -Removing the search bar from the top so you ha...
Spotify Star
3631 Views
7 replies
35 likes
- Can't sort playlists in reverse order- The decision to remove the artists column is just bizarre- No longer scrolls up or down whilst dragging tracks around the play queue, which is deceptively infuriating. - No search bar - Inability to scroll thr...
- Can't sort playlists in reverse order - The decision to remove the artists column is just bizarre - No longer scrolls up or down whilst dragging tracks around the play queue, which is deceptively...
Spotify Legend
1443 Views
5 replies
19 likes
Hey, Since I got the new design on Spotify, which by the way I don't like at all, songs are played in the wrong order. For example, I'm playing song number 8 and as soon as the song ends, song 7 plays instead of song 9?! Should I listen to my playlis...
Hey, Since I got the new design on Spotify, which by the way I don't like at all, songs are played in the wrong order. For example, I'm playing song number 8 and as soon as the song...
Moderator
4159 Views
7 replies
0 likes
PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueI enabled local files, but I don't see any option for them in the sidebar. Where do I go to access my local files in the new update?
Plan Premium Country Device Operating System Windows 10 My Question or Issue I enabled local files, but I don't see any option for them in the sidebar. Where do I go to...
Regular
5464 Views
4 replies
2 likes
Plan: PremiumCountry: BrazilDevice: iPhone XR, Edge, Chrome e WordpressOperating System: iOS 14 e Windows 10 My Question or IssueBom, eu tenho um podcast e alguns artigos em um site wordpress. Eu queria colocar o episodio do podcast pelo spotify pela...
Plan: Premium Country: Brazil Device: iPhone XR, Edge, Chrome e Wordpress Operating System: iOS 14 e Windows 10 My Question or Issue Bom, eu tenho um podcast e alguns arti...
Moderator
479 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceHP Envy laptop 13-ad0xxOperating SystemWindows 10 My Question or IssueI've posted this question before, for my laptop and phone.I open the app, my music plays for 5 minutes or so and then my app crashes and closes.The p...
Plan Premium Country Belgium Device HP Envy laptop 13-ad0xx Operating System Windows 10 My Question or Issue I've posted this question before, for my laptop and phone. I open the ap...
Spotify Legend
1309 Views
5 replies
0 likes
PlanFree Country DeviceDesktopOperating SystemWindows 10 My Question or IssueHi, I'm having issue "Your country does not match the one set in your profile" while logging into Spotify desktop app. I'm using vpn for a reason and I have been using it si...
Plan Free Country Device Desktop Operating System Windows 10 My Question or Issue Hi, I'm having issue "Your country does not match the one set in your profile" while lo...
Visitor
936 Views
2 replies
0 likes
