Songs won't play with sound settings at 384000 Hz

[NoIDontWantto1]

Plan - Premium

United States

Device - Custom PC 

Sound Card - Creative Sound Blaster AE-5

Operating System - Windows 10 (1903)

Issue/bug (?)

More wanted to bring this up as not sure if anyone else has this issue or a work around. I noticed when I did 32bit 384000 Hz audio quality that the spotify application would not play anything. You could select a song and it would look like it was trying to start a song and it wouldnt play and skip to the next song, wait a second like it was trying to play and then skip to the next song, and simply repeat these steps. Lowering audio quality on my sound card to 32bit 192000 Hz resolves the issue. Then increasing back up to 384000 Hz breaks it again so it was repeatable. I'm no audiophile and loweirng to 192000 Hz would be fine a solution but maybe I'm being stubborn as I don't want to do that just for one application. I realize this is probably more a spotify limitation since the max output might be lower like 320000 Hz but would be nice if it was possible to add some logic that could be added to the application to fix this issue.

I noticed and tested all this about a month ago and already uninstall the spotify application so not sure what version this was on. I've just simply just been using the webplayer as an alternative to the desktop application. Just curious if this affected anyone else as a small inconvenience.

[zembjgoftwcut3bkbg50]

It's 2025... And I am having the same issue as you guys)) The issue that was diagnosed in 2.0.1.9. 

My information:
- Plan: Free
- OS: Windows 11
- Location: Kazakhstan
- Device: Laptop (ThinkPad X1 Carbon, Gen6th)

What I tried:
- Windows Defender (specifically, Firewall settings -> Allow an app through Firewall);
- Checking Sound Drivers (drivers are up to date);
- Changing Hosts file (nothing is there except comments from developers);
- Deleting the app and reinstalling it many times (I even had to open Microsoft Store);
- Logging in and out, restarting my laptop (at some point it actually somehow worked for on song or one session and then the problem came back, I think, after closing and opening the app again - but that's not the permanent solution);
- Changing Spotify App Settings (hardware acceleration, clearing cache, removing local data, equalizer, lowering audio quality, volume settings, etc);
- Changing my sound device settings (Control Panel -> Sound -> Playback -> Properties -> Advanced -> Default Format := 16bit 48kHz && Hardware Acceleration := off);

I hope the issue will be resolved one day.

[zembjgoftwcut3bkbg50]

IT WORKS NOW! I don't know why though. After writing the comment maybe some of the actions helped to resolve the issue. Now I am listening from my laptop my playlists again! Woohoo!