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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1872 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147821 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132958 Views

294 replies

22 likes

  • 132958 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11138 Views

1 replies

6 likes

  • 11138 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Desktop app closing immediately

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app is closing immediately after login on Windows 10. This occurs when opening the application after installation and login with the window sho...

Music Fan

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue The Spotify desktop app is closing immediately after login on Windows 10. This occurs w...

OscarDC

Moderator

3365 Views

17 replies

0 likes

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Superuser Contribution Bug Report: Broken UI of windows Microsoft app.

PlanPremium StudentCountryIndiaDeviceLenovo Yoga 7i proOperating SystemWindows 11 My Question or IssueThe Microsoft app UI is showing some bugs when minimized and opened, the icons (What's new, Browse, Friend activity) get cramped one and overlay eac...

Newbie

Plan Premium Student Country India Device Lenovo Yoga 7i pro Operating System Windows 11   My Question or Issue The Microsoft app UI is showing some bugs when minimized and opened, the...

OscarDC

Moderator

990 Views

1 replies

0 likes

"Bug"
"UI"
"Windows" "Bug"
  • 990 Views
  • 1 replies
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Superuser Contribution Friends Activity is Blank

PlanPremiumCountryUS DevicePCOperating SystemWindows 11 My Question or IssueWithin the past couple weeks, my "Friends Activity" has gone completely blank. I've attached a picture. I can assure you they are listening to something and should be showing...

Regular

Plan Premium Country US   Device PC Operating System Windows 11   My Question or Issue Within the past couple weeks, my "Friends Activity" has gone completely blank. I've attache...

Maria

Moderator

4968 Views

31 replies

2 likes

  • 4968 Views
  • 31 replies
  • 2 likes

I accidentally hit CTRL + A and deleted all the songs out of my Liked Songs

I accidentally had clicked on Spotify, instead of PowerPoint, and had selected CTRL + A and DELETE to delete the contents of the slide, and instead removed ALL of the songs out of my Liked Songs.It won't let me undo, and it doesn't fall in the 'Recov...

Visitor

I accidentally had clicked on Spotify, instead of PowerPoint, and had selected CTRL + A and DELETE to delete the contents of the slide, and instead removed ALL of the songs out of my Liked Songs. ...

AdamDamon

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Show songs from" option toggles itself on after app restart

PlanPremiumCountryNorwayDeviceLenovo Legion LaptopOperating SystemWindows 11 My Question or IssueAfter experiencing extreme lagging, I decided to try to have fewer local files. I made a new folder SPOTIFY in my musicv library where I put the files th...

Newbie

Plan Premium Country Norway Device Lenovo Legion Laptop Operating System Windows 11   My Question or Issue After experiencing extreme lagging, I decided to try to have fewer local file...

AlejaR

Moderator

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
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Superuser Contribution Local Files Album Art Compression

PlanPremiumCountryUnited States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueI created a 1600x1600 png to use as album art for my local files, but the quality of the image compresses horribly. What's up with that? I'll attach...

Casual Listener

Plan Premium Country United States of America Device Desktop Operating System Windows 10   My Question or Issue I created a 1600x1600 png to use as album art for my local files, but th...

jxbrdy

Casual Listener

822 Views

2 replies

0 likes

  • 822 Views
  • 2 replies
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Superuser Contribution Spotify Desktop App Doesn't Work After Closing and Reopening Upon Reinstall

I recently got a new Windows 11 PC and have been unable to properly use the desktop app. Upon clean reinstalling it, it works somewhat (local files don't work though) and I'm able to use it. Though if I close the app, then I'm greeted with a black wi...

Regular

I recently got a new Windows 11 PC and have been unable to properly use the desktop app. Upon clean reinstalling it, it works somewhat (local files don't work though) and I'm able to use it. Though i...

Daniel631

Regular

1436 Views

8 replies

1 likes

  • 1436 Views
  • 8 replies
  • 1 likes

Superuser Contribution Windows 11 task bar

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11 My Question or Issue I upgraded my PC to Windows11 yesterday, ever since the widget on the task bar that shows what is currently playing seems to `move` , in the sense of getting shor...

Newbie

  Plan Premium Country United Kingdom Device PC Operating System Windows 11     My Question or Issue   I upgraded my PC to Windows11 yesterday, ever since the widget ...

Maria

Moderator

4140 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Desktop App current status?

Hi, Since I have stopped the desktop app from updating earlier this year (mainly due to every update making the app worse or messing up things by accident, which would then not be fixed until the next update), and I don't have access to another compu...

Roadie

Hi,   Since I have stopped the desktop app from updating earlier this year (mainly due to every update making the app worse or messing up things by accident, which would then not be fixed unti...

463 Views

0 replies

0 likes

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Superuser Contribution "Go to song radio" not working on desktop

Plan: PremiumCountry: USADevice: Dell laptop (but works on my iPhone)Operating System: Windows 10 and now Windows 11 My Question or Issue:When I click "Go to song radio" nothing happens. It used to work and still works on my phone but hasn't worked f...

Casual Listener

Plan: Premium Country: USA Device: Dell laptop (but works on my iPhone) Operating System: Windows 10 and now Windows 11   My Question or Issue: When I click "Go to song radio" nothing...

OPPIUIOOI

Regular

2153 Views

18 replies

1 likes

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  • 18 replies
  • 1 likes

Superuser Contribution Unable to custom order playlists in folders

PlanPremiumCountryUSDeviceChromebookOperating SystemChrome My Question or IssueLately, I have been unable to custom order my playlists in different folders. This used to not be a problem, but for some reason, it suddenly stopped letting me. It gives ...

Newbie

Plan Premium Country US Device Chromebook Operating System Chrome   My Question or Issue Lately, I have been unable to custom order my playlists in different folders. This used to not ...

LadyLily

Visitor

698 Views

2 replies

2 likes

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Superuser Contribution Spotify version 1.0+ causes unusable delays and freezes

PlanPremiumCountrySwedenDeviceHigh-end PC (AMD Ryzen 9 5950X, RTX 3090, 32 GB RAM, ROG Crosshair VIII Dark Hero) on a 1000 Mbps download and upload internet speed.Operating SystemWindows 10My Question or IssueI want this fixed once and for all becaus...

Regular

Plan Premium Country Sweden Device High-end PC (AMD Ryzen 9 5950X, RTX 3090, 32 GB RAM, ROG Crosshair VIII Dark Hero) on a 1000 Mbps download and upload internet speed. Operating System Window...

syNtec

Regular

1234 Views

7 replies

2 likes

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  • 2 likes

Superuser Contribution Facing Some Issues with i3 10th Generation Desktop and Spotify Product - Any Advice?

Hi everyone,I hope you’re doing well. I’m having some issues with my i3 10th Generation desktop while using Spotify Version 1.2.6.1234. These problems are affecting my ability to use the application effectively, and I’m looking for some advice on how...

Regular

Hi everyone, I hope you’re doing well. I’m having some issues with my i3 10th Generation desktop while using Spotify Version 1.2.6.1234. These problems are affecting my ability to use the applicatio...

Dessi

Moderator

640 Views

1 replies

0 likes

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Solved!! DESKTOP: Can't see download button on my playlist

PlanFree/PremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or Issue I have a trial premium account. I have created a playlist of the songs I would like to download.I cannot see any button that will allow me to download the playlist to...

Visitor

Plan Free/Premium Country   Device Laptop Operating System Windows 10   My Question or Issue   I have a trial premium account. I have created a playlist of the songs I would...

user-removed

Not applicable

3456 Views

5 replies

0 likes

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Solved!!Superuser Contribution Search by URI

PlanPremiumCountryCanadaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueAccording to this link and some other Help/FAQ posts I found through searching, I should be able to paste a Spotify URI into the search bar and get the resource I'...

Regular

Plan Premium Country Canada Device Desktop PC Operating System Windows 10   My Question or Issue According to this link and some other Help/FAQ posts I found through searching, I shoul...

_brown

Regular

710 Views

2 replies

0 likes

  • 710 Views
  • 2 replies
  • 0 likes

Play button gray out

PlanFree/Premium DeviceDesktopOperating SystemWindows 10 Button play grayed outI tried to disconnect all devices, log in in other browsers, ctr+f5. But the play button is always grayed-out

Newbie

Plan Free/Premium     Device Desktop Operating System Windows 10   Button play grayed out I tried to disconnect all devices, log in in other browsers, ctr+f5. But the play bu...

EMMAH6

Visitor

337 Views

2 replies

0 likes

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Solved!!Superuser Contribution Win 11, wrong sound routing

PlanPremiumCountryFranceDevicePCOperating SystemWindows 11 My Question or IssueOn each start of Spotify, it keeps routing on the motherboard sound card which is *not* the default one. I have to switch the default to motherboard (which has no output a...

Casual Listener

Plan Premium Country France Device PC Operating System Windows 11   My Question or Issue On each start of Spotify, it keeps routing on the motherboard sound card which is *not* the def...

Yordan

Moderator

974 Views

5 replies

0 likes

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Superuser Contribution All my PRIVATE playlists have been made public by you. How do I undo that?

Premium/Windows.You have probably buried this 'move' in one of your incessantly update EULAs, I only care about setting all of my playlists to private again without having to go to each one and tick a box. How?

Gig Goer

Premium/Windows. You have probably buried this 'move' in one of your incessantly update EULAs, I only care about setting all of my playlists to private again without having to go to each one and tic...

spotcommun

Newbie

936 Views

2 replies

0 likes

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Superuser Contribution wl.spotify.com is not opening/working

I requested my account data, and I received an email asking me to verify the request. When I click on the 'VERIFY' button, it attempts to direct me to wl.spotify.com; however, this site doesn't open; my browser says 'Can't reach this page'. I've trie...

Visitor

I requested my account data, and I received an email asking me to verify the request. When I click on the 'VERIFY' button, it attempts to direct me to wl.spotify.com; however, this site doesn't open;...

briank6932

Newbie

3374 Views

7 replies

0 likes

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[Desktop] Bring back the old behavior when clicking the player thumbnail

Annoyed at how Spotify removed the old behavior when you click the thumbnail from the player. It used to be that when you click the thumbnail from the player, it would navigate to the playlist and would automtically focus on the current song. What is...

Regular

Annoyed at how Spotify removed the old behavior when you click the thumbnail from the player.    It used to be that when you click the thumbnail from the player, it would navigate to the ...

hugaluga

Casual Listener

631 Views

3 replies

1 likes

  • 631 Views
  • 3 replies
  • 1 likes