Volume Control Does not work

[0ji3okixa-_yh]

Using the Spotify app for windows, when I try to adjust the volume the volume control does not change anything. I can either have it on full volume or muted. The only fix I currently have to this is to open spotify in my web browser and play it from there. I am able to adjust the volume properly on the web browser

[Eni]

Hey there @0ji3okixa-_yh, 

Thanks for getting in touch about this and welcome to the Community. 

First up, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. If you had downloaded the app previously from our website, now try the version from the Microsoft Store instead and vice versa.

If the issue persists, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Lastly, sending us the exact make/model, operating system and Spotify version of your PC would come in handy.

We'll be waiting for your reply. 

[0ji3okixa-_yh]

I tried the above solution but still have the issue. Below is a link to what is happening and and the version information 

https://drive.google.com/file/d/1BmVf1k0Yn5tj744NJst0zcQhWtLHkdKo/view?usp=drive_link

Spotify for Windows (64 bit)
1.2.66.447.g4e37e896

[Ivelina]

Thanks for the video @0ji3okixa-_yh and we had a look at what's happening.

In order to clarify a bit, could you let us know if the same thing happens if you've got your computer's audio set to max?

Additionally, since you've already performed a clean reinstall, please test with the following steps and let us know if any of them make a difference:

• Disable/enable Hardware Acceleration (Three dots > Help > Troubleshooting).
• If the behavior persists regardless if you've got Spotify in full screen.
• Try rescaling the app (Ctrl + scrolling up/down).
• Turn off Normalize volume in Settings.
• Adjust the Volume level in Settings.

We'll be on the lookout for your response.